Mark Wahlberg Chevrolet of Avon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Wachter
3 weeks ago
This dealership is a joke. Never had a positive experience and will never return. They send me service offers via email with my specific vehicle type referenced and then claim to not be able to honor the offer because of the type of vehicle (a Chevy Tahoe that they reference in the actual offer). Then when explaining that they won t honor it they act like I m an idiot for expecting them to do so ($49.95 for oil change, filter change, and tire rotation, instead charge $90 for oil change alone and try to sell me $1,000 in new tires). I don t care about the money, it s the principal of it and the fact that it s a shady business practice. Others have told me to avoid this dealership and now I understand why. The guys at the service desk have the most condescending tone. If I could rate a negative number I would but unfortunately 1 star is the lowest possible.Adding to this review after further interaction with the scam artists in the service department when picking up my vehicle. Not only did they not honor the initial service offer but they tried to charge almost double what they quoted on the phone (they also lied about condition of tires like I don t have eyeballs). I asked that they opt out my contact info to ensure no further communication and they said they don t know how to do that. I ve never felt compelled to leave a negative review on anything but this service department is just a bunch of crooks looking to prey on customers, and I m now committed to bringing awareness so others can avoid falling victim to their shady business practices. Don t trust them.

  Nanette Adcox
5 months ago
I came in today just getting an idea what options I have. I wasn't really planning on finding anything, Just thought it doesn't hurt to try!There was one particular vehicle that I really love, I never thought I'd leave the lot with it today at the price I wanted. Not only where they professional friendly and extremely helpful, They seriously care and you can tell. My son loved them too LoLMost car dealerships are trying to just make money and you can sense that! But I did not get that feeling here. They were really trying to help me with my situation.... Divorce/Bankruptcy I'm telling you whatever you're going through they will help you!I even got 100,000 mi warranty, Also gap insurance and still in my budget as far as the car payment I wanted!I'M SO EXCITEDTHANK YOU GUYS SO SO MUCHBLESS YOU ALL MANNY IS AWESOME And the finance manager was so personable and friendly.My son loved looking at his Lego cars and talking to him!JUST REALLY REALLY GREAT PEOPLE SERIOUSLY

  Dottie Perez
a month ago
Matt Kordeleski, service advisor, was very attentive and professional. He processed me quickly and kept me informed as to what was happening with my car. There will be a need to order a part and to schedule a return visit. Matt also promised he would let me know when the part arrives and will follow up. When I drove into the garage, Matt and several other folks greeted me. When the appointment was completed, the car was power washed and ready to go for me. I was pleased with the service I received.

  Nicole Harvel
a month ago
Norman was fantastic throughout the entire process. He was patient, knowledgeable, helpful, and kind from the moment I came in, to the moment I drove off the lot. Brian was also great when it came to getting a deal done that worked for me and getting the financial side of things taken care of transparently and thoroughly.

  Warren Apger
5 months ago
They did it again for me. 3 years later and everyone in this pic went above and beyond to help me get my dream car again. 2SS black panther collectors edition. Everyone was so professional and honest from the start. Thanks to Everyone Again.

  Elizabeth Sadlon
4 weeks ago
I will never choose another dealership! Before buying my car, I would take my husband's truck in for service and it was nothing but easy and fast every time! Bought my car yesterday and had the best experience with James Wood. Him and Martie Wood are my go-to salespeople from now on. Also, TJ in finance was fun and energetic and easy to talk to! I won't shop anywhere else!

  Linda Jancsek
4 months ago
From the time I selected this dealership online to the final purchase it all went smoothly. I was treated like I was becoming part of a family! I never felt pressured to buy anything and had everything clearly explained every step of the way. I will be back when my lease is up to do it all over again. Thank you for the professionalism and kindness throughout the process of purchasing my new Equinox. I love it!

  Guy Fleming
8 months ago
Just purchased a 2024 2500 HD Silverado. They looked far and wide to find me the exact truck I wanted. Great group of sales people to buy from. Low pressure and great communication. This is the 5th different dealership I have purchased a new car from and by far the best. Would highly recommend trying them out. Martie my sales women was excellent!This was the 3rd Chevy dealer I went to this time and no one else could find the truck they did.Thank you!

  Metropolitan At The 9
3 weeks ago
I have serviced my car here and had some needed repairs. Service and communication is always good. But when i get my $100,000 car towed there for repair i think it would be a nice touch for it to be at washed at least upon pickup.

  william
3 weeks ago
Matt at the service desk took very good care of me and my vehicle. I was able to see what needed to be done and the service tech that worked on my car was very informative and knowledgeable. Great people to work with.

  Randy Breininger
a month ago
Was happy with everything except diesel cooler replacement. I replaced it before bringing it to you for the new fuel line replacement which attaches to the diesel cooler. My feeling was the nipple was likely cracked by your mechanic when installing the new fuel lines; however, can t prove that.

  SoloSuluter
a month ago
Complete top notch customer service from start to finish. James Wood was amazing. Bryan Megron was fantastic getting the deal wrapped up. Daryl was amazing getting everything started and overseeing it all till the deal was finished.

  Ohio City
a month ago
Hello My name is Sam. I want to thank Mr Bang for his help throughout the process. Great customer service. Took my 2019 Chevy Tahoe there and and did a great job and updated me on everything they did. Thank you

  Anthony Smith
a month ago
I had a problem with "Engine Reduced Power"! I tried to accelerate, to pass a big, slow moving truck. The engine tachometer dropped to about 600rpm for just a moment. When I took my foot off the gas pedal, the car moved extremely slow!! There was an oncoming car and I had to stop and pull over behind the truck before I had an accident! I called Richard Banks right away and he understood the problem and advised me to bring the car in immediately!! He got me right in as soon as I arrived and had the car put up on a lift! They analized the problem and resolved it as soon as possible! I give Richard Banks a complete "Jumbs Up" for a job well done!!

  K F
3 months ago
I am happy with the Truck I purchased but not happy with the dealership. Agreed to price, everything was fine, but then they kept trying to add things underhanded. They tried to add $200 for pre-paid oil changes. Financial guy said "it comes standard with our vehicles" Even though I live an hour away and he knew it. The next page showed $200 fee for it. I refused to pay the $200 and they took it off, but its's very shady to tell a customer "It comes with the vehicle" (like it's free) and then on the next page there's a $200 fee. Also they would not leave me alone with the extended warranty. He lowered the price on it 3 times THEN came back a fourth time. Really did not like the finance guy on this. Basically trying to steal money.

  Greg Wiese
a month ago
Low oil pressure gauge warning on vehicle after sitting for several weeks. No prior issues with oil pressure and engine running very well. Brought vehicle in to evaluate the cause of the low oil pressure warning. Was called aprox an hour after bringing in the vehicle and asked if I wanted "a new engine" or "new vehicle". When challenging the service manager and technician, it was apparent that a oil pressure test was never completed to identify the cause of the issue. It was assumed that the vehicle needed to be replaced or a new engine installed. Only when I told the service manager that I was going to pick up the vehicle and take to a local auto repair facility was a true diagnostic done and a poor performing oil filter was the cause of the issue. This is the second similar situation that I have had at this dealership. Previously, I was having rough gear changes in the transmission and told that I needed a new transmission. When I took to another repair shop, they performed a diagnostic which identified a electronic controller which needed replaced. The difference of hundreds if not thousands of dollars. A observation on my visit to your dealership which I am sure you should be able to identify in your P&L reporting.....your losing business. The shop was nearly empty of vehicles that needed repair. Before becoming part of the Wahlburgh auto group, the repair shop was always full when I brought my vehicle in for service. Not any more and its obvious why. You need a regional and dealership GM that will actually lead and manage the various branches to provide the best customer experience possible. With that as a focus and a sharp eye on operational efficiencies, everyone involved will have a much better experience. No longer interested in your emails, phone calls, or any further correspondence.

  Stephanie Hall
5 months ago
Our salesman Manny was great! He asked all the questions of what I would want, and nailed the perfect vehicle for me. I wasn t going to buy that day but I couldn t pass it up! The whole experience was seamless!

  David Bohannon
a month ago
It was the quickest oil change I ve ever had at a dealership. Staff was quick and responsive. The only downside to this visit was the car wash was not working.

  Tim Glidden
10 months ago
I was traveling with my camper, and my differential overheated and failed. My rear axle was shot and needed replacing. I was scheduled to leave in only a few days. They were sympathetic to the situation and were able to expedite the repair, get another complete axle, and get the vehicle back to me with time to spare. It is an expensive repair, but it was within expected industry standards for a complete replacement. But I am happy and relieved to be able to continue my planned trip, as planned. Thank you, Wahlberg Chevrolet service.

  Jon Corra
a year ago
I stopped by a few weeks ago and was treated incredibly well. Though I wasn t there to purchase a vehicle, their team was friendly and helpful. I highly recommend them if you need a vehicle in the Cleveland area.

  Gina Anderson
3 weeks ago
Yesterday one of you workers in the Columbus Ohio location harassed my daughter, running his mouth, making her feel uncomfortable and felt threatened and unsafe! Followed her all the way to her car making her cry! Your team acts like this is no big deal! Well I will be filing with the bbb and I will be calling corporate!

  Jackie Stroemple
3 weeks ago
Always love working with the People at the dealership. They have always treated me well. This is the 4th vehicle that I have purchased or leased from them.

  Stacey Mazzella
5 months ago
We were immediately greeted with a smile from Caroline and knew from that moment that we wanted to work with her. We knew what we wanted, she helped us finalize the details and a few hours later we were on our way. Caroline was AMAZING and everywhere we went we were greeted with smiles and laughs from every employee at Mark Wahlberg Chevrolet.

  joyce afrates
6 months ago
Chuck was a very patient and wonderful salesperson . I had driven another brand for decades but so many family members raved about their Traverses, I had to try one for myself. I was sold on the Traverse with my first test drive. I picked up my adult children for back seat passenger opinions. They were comfortable in the rear captain seats and said they had plenty of leg room.The hardest part was deciding between the accessory options. Chuck took his time to show me all of the different options and was patient with my multiple trips deciding which package was right for me. I love my car and recommend Chuck as the sales person to find the car that is just right for you.

  Paul Mazzeo
6 months ago
James was a great salesman from the moment I walked in. He was helpful, courteous, and patient while locating a vehicle for me. Brian was also very nice, helpful, and made the financial portion very easy and fast. I will definitely recommend anyone to them.

  Lys Sa
5 months ago
Karen and John helped me purchase a 2024 Trax and were the most helpful and informative people I could ve possibly asked for. Next time my fianc� or I need a new car we will definitely be back.

  Sherry Tracy Lunt
3 weeks ago
Easy to schedule an appointment, service team is very friendly and knowledgeable, car was ready on time, great follow up afterwards!

  Sharon Williams
8 months ago
Mr. James Wood approached me as I arrived with such a pleasant aura. He questioned if I was there to see someone and I advised him if he was a salesman I was there to see him. From there the experience was great! I told him what I was looking for and gave him the car information I had researched. He listened to my concerns and assisted me in a kind and professional manner. I did not feel any pressure to purchase another vehicle. We were able to close the deal and I am happy with my vehicle. Every sales person should take a lesson from Mr. Wood when attempting to do their job. He put my concerns and wants first! Thank you Mr. Wood for making my car buying experience pleasant.

  Ed Konopka
7 months ago
Well informed by the Service Department what was happening along with my oil change and tire rotation. Explained why they didn't fix the Recall Chip, etc; and said the Service Department will let me know when again I can bring it in.Received a letter in the mail earlier that it was available. All in all I was pleased.

  Scott W
6 months ago
Took my 2019 sierra at4 in for engine oil cooler lines on Saturday morning. The service advisor gave me a loaner silverado I wasn't expecting. The following Monday I received a call saying my truck was all done! Great service and hassle free. Thanks!!