Victory Toyota of Ashtabula County

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Duc Nguyen
4 days ago
Recently, I scoured the country in search of the perfect vehicle for me. Circumstances allowed me to have the pleasure of working with Tristan Osborne. Tristan is an excellent ambassador for his dealership and Toyota. He works very hard, communicates well and will follow through when tasked. Tristan has a strong grasp of Toyota products and services, and he understands market trends. Above all else, he finds solutions to ensure that the buying experience is an excellent one. I would happily work with Tristan again, if the opportunity arises.

  Terry Billias
3 days ago
Great Experience!! Smooth transaction, Jack Morris helped me with my BZX4. Jack was very patient in explaining all the gadgets in the car. Love not having to stop at the gas station. Thank you Victory Toyota.

  Cindy Stevenson
a week ago
I Highly recommend this dealership for a great buying experience. Openess and no pressure to buy. The sales team of Jack (whom I first met via my internet inquiry), Ian who greeted me when I arrived in person and worked with me through the details (because Jack was with other customers), and Danny (the manager who worked hard to meet my requested trade in amount) worked together seamlessly. The RAV4 I wanted wasn't available on the lot and they located one on a sister lot. The arrival of my car took a couple of days and Ian kept me updated along the way. I have purchased a lot of cars in my day and have never taken the time or made an effort to write a review/ this team deserves to be recognized. Great to have this group in Ashtabula!!

  Jxsawyer Sawyer
a month ago
I had an exceptional experience with Michael Novak at Victory Toyota . From the moment I walked in, he was incredibly kind, attentive, and genuinely cared about helping me find the right vehicle. He took the time to listen to my needs and preferences, providing valuable guidance throughout the entire process. His knowledge, patience, and friendly demeanor made the car-buying experience stress-free and enjoyable. I highly recommend Michael Novak for anyone looking for a professional and customer-focused car buying experience. PS he is a bee keeper!!!! :)

  prolink pro
a month ago
Purchased a 2023 Hyundai Elantra SEL the experience out of the now 3 cars I've bought the easiest, fastest, most informative and it left me feeling like I got the best deal at the end of the day without the struggle I've previously experienced and at an even better price than I thought it'd be and Gale I believe is his name recommended ways for me to get an even better deal, thanks to the two of them my experience was amazing. Ian definitely went above and beyond meeting me any time of the day letting me know he could meet me at any location within Ashtabula County if needed, sent me videos of multiple cars I wanted to see to help me decide, sent multiple texts to help me out and was very understanding when it came to having to reschedule. Would definitely recommend him even without the incentives they offer.

  Patrick
a month ago
Tried to get information of work done on my car from Nassief. The customer service rep was very rude and seemed to go out of her way to make it confrontational. If she knew her job, carfax keeps records of all work that has been done on the car. Please offer more training and more customer service training. Never had this problem from any rep or tech before

  Elizabeth Sambor
4 days ago
We had a wonderful experience buying a car for our daughter. Honest and willing to work with us to find what we need. Thank you Ian Pertz!

  Gabrielle Novak
a month ago
Just got a Rav4 from Michael Novak at victory. Everyone was so nice especially Michael and Terry, they made the process so easy for me.

  Philip Middleton
2 months ago
I was in need of a Safe and reliable vehicle capable of traveling in all weather with good fuel economy to accommodate my 110 mile daily commute. The Sales Associate Ian Pertz listened intently to my needs and helped me Identify the Corolla Cross Hybrid which was much more affordable than the Rav4 I was initially interested in.What impressed me the most was that Ian listened to my "no" when I told him I wasn't ready yet. Ian just checked in with me periodically whenever they got a new Corolla Cross in. I met with Ian a total of 4 times before settling on one my wife and I both liked.

  Kevin kehres
2 months ago
Did not hold up to their warranty agreement. My vehicle needed over $2000 in repairs and their service department refused to do the repairs When I brought it back for clanking noises in the front end. I ended up repairing a major oil leak in the engine and Major Front end components. All out-of-pocket. Thanks victory for looking out for your customers!!!!!!!

  Nancy Fisher
6 months ago
My experience at Victory Toyota was wonderful! My salesman was Ian who went above and beyond to be welcoming and congenial! He answered every possible question, and included Terry, his boss, who was also wonderful, in many aspects of our discussions. Ian sent me texts and pictures to keep me updated on each step of our process. It was a half hour drive to get to Victory, but it was well worth it! I have already recommended this company to a friend, and would recommend it to everyone!

  Xena C
a week ago
I live a ways away and they gave me all the information I needed to make a decision from a distance. They were great to work with. Thank you so much!

  Jeremy Duncan
5 months ago
My wife and I purchased a certified Highlander and our purchasing experience was very poor. It had 40k ish miles on it. The wiper blades were the OE blades and needed replacing as soon as we got it home. They were so bad that it wasn t safe to drive in the rain. The interior was very dirty with an old moldy orange peel under the back seats. The 3rd row seats and trunk area were covered in sand. These issues were brought to their attention before we purchased it and they said they would clean it before we picked it up but they didn t. The tires are all choppy and very noisy. We are very disappointed specially since we purchased an extended warranty and service plan from them as well. When spending that much money, I expect a higher level of service. We will not be using them for our future vehicle purchases.

  Angela Sekerak
a year ago
Wendy and Emilee were so helpful in the purchase of my RAV4. Never actually met Emilee but she always was answering my calls and so helpful. When my car finally came in it was a Friday and Wendy stayed late to help us complete the sale. Cannot thank them enough, they went above and beyond. I love the car :)

  Lameck Onsarigo
7 months ago
Sold me a car with bad tires that are very loud when you drive on the highway. During my test drive, the noise was minimal because we did not get on the highway. On my way home, I noticed the noise and immediately called their service department. They scheduled my visit and when they looked at the car, the service department said that the tires needed to be replaced. However, the manager did not want to pay for the new tires and told me that it was not a safety issue, and therefore not covered under the warranty.We spent a lot of time arguing back and forth until I realized that they are a bunch of greedy people who do not care about their customer satisfaction, but just the bottom line. We finally agreed that I should use the car for a couple of weeks, and if the noise did not reduce, then I would call them back and return the car for service. The noise was still there after two weeks. So, I called the manager, and, to my surprise, he pretended not to remember me, put me on hold, then hang up on me.I am never doing business with these guys again.Beware!

  Aaron Wright
3 days ago
This Toyota Service Department is top notch..everyone was so friendly and they got me in and out quickly!! 5 Star service

  Rob A.
7 months ago
My wife and I just bought a new SUV from Jack at Victory. It was one of the easiest car buying experiences I've ever had. Jack was awesome, he made sure every question was answered during the whole process. Victory was much better on trade in value appraisal as well. I was offered fair value, unlike other dealers who tried to rip me off thinking I didn't research the value of what I owned.

  Terry Benson
6 days ago
Upon stopping in for my 25k tire rotation and check up I was told the truck was over the 25k and they wouldn't honor it. Now when I made the appointment it had 24200 mi. I couldn't help it if they couldn't get me in at that point. Guess I'll do business elsewhere from now on!!!

  Paul scarberry
a month ago
I have bought many cars in my lifetime, Ian by far made this the best experience I have ever had! Thanks again Ian, you are the best!

  Gary Luoma
7 months ago
Buying a vehicle is at times very stressful. Victory Toyota made the process stress free. Everyone I came in contact with were welcoming and helpful. They work with you , listen, and are fair. Shout out to Michael Baker, thank you for patience and all the work you did to find the right vehicle for me.

  fahad ahmed
2 months ago
I have bought my new Toyota from there and my sales person is Michael Baker is so helpful for buying my new vehicle. Everything went smoothly.

  Jenna Ball
8 months ago
Chad and Emilee were great!! They both made sure to explain everything thoroughly and got me a good deal on a 2023 Hyundai!! It was very nice that they were in contact with me almost immediately when I emailed to inquire about a vehicle! Thank you so much!!

  Lisa Zigo
11 months ago
We just purchased a 2023 Palisade Calligraphy. Emilee, Terry and Gill were great to work with. Emilee sent me a short video of the car I inquired about before we went up there to look at it. That was a super nice touch! We enjoyed the whole experience. Thank you to the Victory Team!

  Douglas Campbell
3 days ago
it was quick and efficient was not given a free car wash though

  carol west
a month ago
I took my daughter's car in for recalls.The staff was polite and seem to care.

  Domino Phats
2 days ago
Everybody at victory was great during my buying process

  Ali Honar
a week ago
Great Service. Friendly Staff. Very Helpfull. Thank you!

  Thomas Nye
9 months ago
Victory Toyota texted and emailed me, writing, the Toyota I wanted was being loaded off the Truck. I informed Sales-Terry Billias that I wanted to purchase the vehicle, to reserve it and that I was driving up (1.5hr away) to pick it up at 11am.Well, upon arrival, while they were dealing with me that morning, come to find out the vehicle I wanted was already being sold to another family.Terry and Sales Manager Tristan Osborne after apologizing, the two of them immediately try to up sale me on another more expensive model.So, in short, I wasted an entire morning, 3 to 4 hours of my time. My wife taking a day off from work to drive me up there.The real kicker is later that day. I received an email from Danny Benase the General manager about the higher price model and would I like to test drive it. Sales Manager Tristen did offer me a tank of gas that never happened, but the thought was nice.

  Alexis Lick
3 days ago
Always great customer service! Highly recommend!

  Nathan White
10 months ago
terrible service. took my truck in for several recalls, one gutting the whole truck because of a leaking 3rd brake light, another for blower motor replacement. had no dash lights brining it in, get vehicle back with manager telling me steering wheel part needed replaced and would cost over 1000$, was obvious someone broke something as they left parts in my truck. with dash lights on. was done in the winter time, turn my AC on for the first time in the summer and AC isn't working. did get a loaner but didnt have my truck for 3 months, never got a contact from the service manager about covering cost of whatever they broke. so basically took my truck in for service, got it back worse than when i brought it in.