Montrose Chevrolet GMC Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Russell Lauzon
a week ago
I was interested in a used vehicle that they had. After a brief test drive we discussed my trade in. My vehicle was worth at least double what they offered. They tried to blow one by me. I conduct myself with honor, honesty and integrity, they don t. Buyer beware

  Nicholas Kister
a year ago
I've had my truck for two years. Montrose has always scheduled me and deals with any problems quickly and professionally. This last time they took the time to make a one off wiring harness for an accessory I purchased.I think they did an amazing job.Services: Tires, Electrical, Auto engine diagnostic, Tire rotations, Engine repair, Wheel alignment, Auto tire replacement, Auto maintenance, Oil changeServices: Tires, Electrical, Auto engine diagnostic, Tire rotations, Engine repair, Wheel alignment, Auto tire replacement, Auto maintenance, Oil change

  Jessica Alt
2 weeks ago
I was working on my computer in the waiting area while my car was being worked on. One of the employees came over and offered me a desk. It was nice!!

  Amy Powers
2 months ago
Thank you to the whole Montrose team that helped me in the purchase of my new car. Kyle was excellent. Definitely professional and helpful and I appreciate everything that he did making the transition from the old car to the new car. Will definitely recommend him.

  Jim Claycomb
6 months ago
This past week with you folks is the worst experience I have ever had!!! If it wasn t oil blowing all over my car from an oil change I had and finding dip stick empty it was the A/C not fixed!! When you think you ve heard it all for the third time of turning in the loaner I found this mess which was in the cubby hole up front now scattered across the back seat I do want to compliment Collin, he tried making it right but tonight Matt found it funny so there I was in the rain cleaning my car from the mess that was made by you folks. I was a loyal customer but would not ever come back and I will let people know the hell I went through. I left a one star review since I didn t see any that had a negative sign in front of it. What a disappointment

  Lisa Watson
2 months ago
Friendly staff. Clean waiting area with TV and beverages. Restroom looked like it was in a luxury hotel. Oil change, tire rotation and first service inspection took over an hour. I was expecting half that time. Guess I m used to pit stop speed since I m from a racing family.

  Darcy Wright
3 months ago
I recently had some issues with my vehicle. They did not quit until they found the problem. I cannot thank them enough for their time and effort. The best service department ever!

  Ellsworth Construction
2 weeks ago
Montrose thoroughly looked over my truck to diagnose an electrical issue that I was having. They found the BCM to be malfunctioning. They replaced it and everything is back to normal.

  chris campany
a month ago
Frederick was very informative and engaging. The finance manager listened to me and it was a very smooth process.

  Elvin Blair
3 weeks ago
I was the first customer in the morning for an oil change tire rotation. They got me in and got me out two thumbs up.

  dave chaffee
2 days ago
Took my truck in for 75k mile service. Was expecting it to be there most of the day. They had it done and ready for pickup in 2 hours !! AWESOME JOB !!!!Service: TransmissionService: Transmission

  Theta Yelverton
9 months ago
Wonderful group! So friendly and helpful. I truly have a friend at Montrose Scheduling is always so easy and they take such great care of my car! I especially love the car wash after the work is done. I will never go anywhere else.Services: Brakes, Oil changeServices: Brakes, Oil change

  Bob Kaydo
9 months ago
Had a 11am appointment for oil change and tire rotation. At 12:20 I had to ask why it was taking so long. The only response was mechanic was topping off the oil and car would be brought around. Twenty minutes later car was parked outside. Then had to wait for bill. The only one that apologized for the delay was the cashier. After I complained no one said anything to me. Why make an appointment when it appears they over book service. Also I was never advised that they were running behind. I just wonder how long it would have taken if I had not asked why it was taking so long.Services: General repairs & maintenance, Oil change

  Hunter Zornes
10 months ago
Service went great! Made my appointment online & dropped off later that day. Colin and team handled everything great. Just disappointed about the damage to my truck.. Colin did call me before picking it up making me aware, parts and service to repair had already been taken care of. Accidents do happen.Services: General repairs & maintenance, Wiper blade installation, Oil changeServices: General repairs & maintenance, Wiper blade installation, Oil change

  Lynnice Spikes
11 months ago
Customer service was great. Dallas was very professional and thorough at explaining my cars repairs. Everything was completed in a timely manner. Definitely will recommend. Great job!Services: Transmission, General repairs & maintenance, Transmission repairServices: Transmission, General repairs & maintenance, Transmission repair

  Tina Snyder
11 months ago
I had a recall on my car and they fixed it. They had it done before 45 minutes. They said that it would take 45 minutes and it wasn't even that long. They are very nice and they try to make you feel at home. The place is clean and has warm welcoming feel to it.

  Gram Cracker63
a year ago
Wonderful service repairing damage from an encounter with a deer. Text updates, and my car was finished, including a thorough cleaning. Looks new and smells new! I would highly recommend them. Cheerful demeanor, answered all questions, no fuss.Service: Body & TrimService: Body & Trim

  Corine Hamper
11 months ago
This is the second time I have used Montrose Collision Center. Everything is done in a timely manner. Employees are very polite. Shannon was very knowledgeable of what was going on with my vehicle and insurance claim.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Finney
7 months ago
I m new to the Ashtabula area. So, it was wonderful to be treated like a long established customer, when in fact, we were first time customers! Montrose Chevrolet, didn t know we were new clients! That just made the experience that much more meaningful! Thank you, Team Montrose!!!Services: General repairs & maintenance, Auto engine diagnostic, Auto engine tuningServices: General repairs & maintenance, Auto engine diagnostic, Auto engine tuning

  Jeffrey Vogt
a year ago
Great experience! The service manager Dallas was very kind and thoughtful. Did just as he said he would do. Will use Montrose Chevy in the future. They were actually much less expensive than the last place I took my truck and better. Good service!Service: Oil changeService: Oil change

  Linda Moroski
5 months ago
Prompt, professional and friendly service. Repairs were made when scheduled, and the bill was the same as the estimate.Service: BrakesService: Brakes

  Anonymous Account
9 months ago
Thankful Montrose offers transportation for customers. But wasn't very pleased when I got the bill. Never paid that much for just an oil change and filter before. Plus never received a car wash. Most dealerships at least give a free car wash.Service: Oil changeService: Oil change

  Geneva Lilley
2 months ago
Good waiting time, explained everything to me, very polite service people

  Joanie K
a year ago
Very professional friendly staff. Mike scheduled my service. Called me right away when the car was ready to be picked up. Paperwork and pick up went very quickly. All the staff members I came across while in the building and out in the parking lot were quick to say hello, even in the pouring rain. I will continue to get my service done through the Ashtabula service center. Thank you to all for making my visit pleasant.Services: Tire rotations, Oil change

  Tammy Ljubec
10 months ago
Super nice staff. Very clear instructions of what to expect through the process. My car is beautiful. Will definitely tell others of how wonderful they wereServices: Painting, Body & Trim, Vehicle InspectionServices: Painting, Body & Trim, Vehicle Inspection

  melissa brockway
a year ago
Nice environment. Very friendly. Thorough and fast service. Would definitely take our Tahoe back in the future. Thank you for the care you put into our vehicle. Will for sure recommend Montrose-Ashtabula to everyone. Thanks again!Service: General repairs & maintenanceService: General repairs & maintenance

  Joyce Olesky
a year ago
Service time was 2 hours for oil change, tire rotation and overall inspection. I confirmed in advance my truck is a Ford. After 95 minutes I checked status and was asked what service was I getting done ? I confirmed service and was told it s a 75 minute service, I stated it s been 95 minutes .he said he d get back w/me. 17 minutes later he returned and stated my lug nuts were over tightened and the Tech had to crack loose by hand instead of impact wrench (lame). Plus being a Ford had to look up specs. (Lame again). He also added the Tech was not happy. Few minutes later truck was done and I checked out. Quality of work time will tell, but I assume no issues. In the future I would expect timely communication. I will continue to take my Wife s 2020 Buick as service has been good and is scheduled. Will reevaluate after the Buick s service . ChuckServices: Tire rotations, Vehicle Inspection, Oil change

  Amanda Offutt
9 months ago
They are too slow.Had a vehicle for 2 weeks. No calls, they had my vehicle for 2 weeks. No phone calls. 1 minute they're waiting on glass the next minute. They're waiting on omir next week. They're waiting on a mirror and not the glass.Service: Auto body & trim repairService: Auto body & trim repair

  David Schreiber
a year ago
I had the heated seat recall done. Great friendly staff. Although when I got in my vehicle I had notice that the sills of the doors were dirty. I do understand that it was wet and rainy today 10-19-22. However a quick check to be sure the vehicle was returned to me the way it was dropped of would have been niceService: Electrical repairService: Electrical repair

  Loretta Moore
10 months ago
It was my first visit and everyone was pleasant. Everything was fine. I just wished it did not take two hours. I will use them again.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change