Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
PayPay SacKk
2 weeks ago
Tim is definitely my go to guy from now on! I called last night and he came through for me as early as possible! Really friendly guy. I ll be asking for him by NAME from now on!!!
A L
4 months ago
Quality service, fantastic response time, and real people doing a real job. The prices I was quoted were almost 30% cheaper then other local companies, and the driver was happy to help. Some of these negative reviews seem to be from stressed owners who've never been in a impound situation or a wreck before.
Kelly Davis
6 months ago
They were friendly and helpful but failed to apparently see my keys that they were asked to look for in my car on the side of the driver's seat. $286.25 for a police tow and storage 5 days isn't bad but definitely wasn't necessary
Lyndsey Fortunato
a year ago
Professional, quick and kind service! I had been waiting over 2 hours for my roadside assistance company to come out and help me when I called Mel's. They were able to send someone right away and the driver, Tim, was so nice. Thank you to Tim and Mel's for saving the day!Service: Tire changeService: Tire change
Rebecca Bowen
8 months ago
They are cheaper than some of the other places and the wait time is reasonable. I've had them tow cars a few times, they are always professional and I have had no problems
Laurel Schafrath
9 months ago
Tim from Mel's Towing was a huge blessing for us during a situation that was a bit challenging. His calm demeanor, professional and obvious ability made a less than ideal situation much more tolerable. I highly recommend this business.Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing
Kyle
a year ago
DISCLAIMER: I had vehicle impounded by Alliance Police Department, and did not engage with Mel's Towing for their towing services directly, which may or may not be excellent. My review is based off the experience I had with Mel's Towing when trying to pick up the vehicle.The owner, Mel, seems like a nice enough guy. The girl who works at the desk, I believe his daughter, is a little less nice, but not entirely a jerk. Some of their rules (must pay $100 to retrieve any personal belongings from your vehicle) are absolutely ludicrous.***I do believe in some situations that their hands may be tied, due to serving as the city impound for the Alliance Police Department as well; however, there are too many gray areas.***I was told I cannot pick up the vehicle until the police department sent the release. Understandable. I asked to pay the bill in full before closing, so I did not have to pay the extra charge for extended days hold. I was told I cannot pay until they have the release. I asked to pay, not release the vehicle, just pay the bill.They said they cannot accept my money until they get the release form from the police, but they can accept $100 so I can retrieve my belongings, and then that amount would come off the bill. Makes no sense to me. So I can essentially pay more than half the bill, but not the entire thing though. Got it.Other vehicle owners were allowed to go to their vehicle to grab things (i.e. their title) without paying $100. I understand the title is an important document that can also prove ownership of the vehicle; however, who decides what is and isn't important?Just seems like a scam to get $100 more out of people who are already struggling obviously, or their car wouldn't have been towed. Sad world we live in.
Shane Kelly
a year ago
I called to have my daughters suv towed she goes to college down there. The lady on the phone was helpful polite and did a great job. They were there in 20 minutes or less and it was reasonably priced. Highly recommend.Service: Car towingService: Car towing
Rachel Nitz
a year ago
My car can break down anywhere within the 44601 zip code and I can have it towed for $63 and some change doesn't matter how far it's going. If you are in an accident and the police call for a tow it is an automatic $430 for the tow plus storage fees oh and nobody thought to tell me that I did not have to wait until the driver went to court that I could have borrowed the money and gotten my truck out the same day since they drove it half a block away from the accident into a parking lot before they drove it up onto the wrecker. According to the law director and judge zombies secretary since I was not in the accident and I was not driving when the accident occurred that made me an innocent owner do you think Mel's had any sympathy for me for getting my truck back? No charge me the full 800 plus dollars to get it out no sympathies when it comes to a tragic event in people's lives but get a flat tire they're there to help you out at you know very minimal cost.
LILY Higgins
a year ago
DO NOT USE THIS SERVICE!!!! they are shady and grimmy they quote you a price thats good hook your car up to the tow and tow you and before they let you havd yiur truck they raisr the price more than double and you have to pay or they take your car to the inpound lit and you cant do anything about it anything about thry are also work for yhe police and are very shady and grimy and you gace ti do what they say You have no control i felt rapednd a powerlessr very bad businessService: Car towing
Edward Wren
5 months ago
Thanks Mel's towing you were the cheapest and only one's that helped me when I was locked out of my car on Halloween
Jake Buckridge
2 years ago
Towed my car 3 miles and impounded it after it was involved in an accident. Couldn t get my car all weekend and they charged for every one of those days. When I went to get my badly damaged car they wanted over $600 or the title! They wouldn t even let me get my things out of the car unless I paid them $100. I ended up having to give them my car! Mel s Towing is run by nothing more than a bunch of low life thieves. I wouldn t call them if I was stranded in the desert with no water. Incredibly rude staff. This business exists to kick people while they re down. They disgust me.Service: Car towing
Andrew Crano
3 years ago
I seen there was no review as far as working here, so I figured i would leave one. Mel is a great guy to work for. I only worked for him for short time, but due to my other job issues, i wasnt able to keep the job. Great staff and nice equipment. Mel and Ben trained me well. If I ever need a tow, I am calling Mels for sure! Cares about the customer and there property. Great people and great service here!!
Bo Rounds
3 years ago
Called for vehicle lock out, told I was paying in cash and where the vehicle was located. I was told 45 minutes. After waiting outside by the vehicle for over in hour (it s December in Ohio) I decide to call and see what the eta was. Got a call back a couple minutes later from the drive, dispatch just relayed the message I needed let in my vehicle. So I had to wait another 15 minutes for them to arrive and the drive had no change. Waited over an hour and a half outside, got charged full price, and had to find a way to make change so I could pay my bill. Absolutely ridiculous.Service: Car lockouts
Aaron Broomfield
3 years ago
Extremely nice people. My car had gotten towed and the lady in the office waited 30 mins past close on a Friday so I wouldn't get charged for all weekend. The driver was really nice and very helpful.
Colin Edwards
11 months ago
Tim was fast and got me home safe and sound thank you again for the great service!Service: Car towingService: Car towing
Steph C.
11 months ago
Gave us excellent service through a hard situation (with someone running a red light and hitting us). Very professional.
Lynn Carper
a year ago
Excellent, professional, ontime service. Very helpful. I'd recommend them to everyone. Price was reasonable and wait time was very short.
Leddi Moyer
3 years ago
Was very expensive only had to tow car about 3 miles. Charged over $300. Went on Saturday to pick up car website said they were open. They weren't! Had to pay $165. for storage on days they were closed. People are crooks!Service: Car towingService: Car towing
Cameron Schmid
4 years ago
I got into car accident and was told triple a cannot tow it by the alliance police department. When trying to get my car we were unable to get it during the weekend. We were told to pay 600 to get my car or hand over the title to get everything out of my car. Now I am unable to get my car. We had to pay them 100, I do not have enough to pay the 600.
Peaches Dowdy
2 years ago
They let me get my stuff out of my impounded vehicle after a bad wreck. Under the circumstances, they're awesome.
Robin R Terrell
2 years ago
I consider Mel's towing to be very efficient,. I just don't get why AAA canceled them.
Jason Little
2 years ago
Quick response and fair price. Would recommend if you're in need of a towing service.
Dina Irwin
8 months ago
Tim the tow guy was super helpful and kind!
Dawnett Howard
a year ago
Timely arrival and quick service. Driver was nice and professional.
michale barnes
a year ago
Mel's Towing is a good towing service they have helped me in the past very nice people
Sherry Edwards
2 years ago
Fast curtious and very good rates. Thank you Ben for a stress free experience!
Chris Miller
2 years ago
Really liked the service didn't have to wait long and it was affordable and not outrageous
Tina Abernathy
4 years ago
Melt towing is very efficient and. Are a at where you are on time when they say. The people there are very nice and polite.
Karen Newman
2 years ago
Wonderful service!! Came right away and were so helpful. Thank you Antonio