Mackey Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angelica Owens
2 weeks ago
The owner is kind and him and his workers have done great jobs on my cars. Very reasonable priced.

  Renee Allean
a year ago
PLEASE DON T BRING YOUR VEHICLE HERE. THIS IS MY FOURTH TIME BRINGING IT BACK FOR THE SAME ISSUE!!To make it worse, it s causing an even bigger issue now.I brought my vehicle for a radiator repair due to smoking and overheating. They charged me $579 to replace the radiator and the smoking and overheating persisted.I brought it BACK. They told me I needed a radiator cap and the smoking and overheating persisted. I brought it back a 3rd time and they told me they could charge $200 to see if it s the water pump and stated that they didn t see anything overheating or smoking. I left it an additional day and told them to do an extended test drive because knew that the vehicle was having issues. Long story short, they ended up resetting my codes and not fixing anything or giving me a definitive answer.I m finally on my way to bring it back for the FOURTH time and my vehicle is now completely disabled after smoking and running hot. They did not offer me a tow or any type of assistance at all whatsoever. Had the issue been fixed any of the prior 3 times, my vehicle would be running right now. Instead, I am stuck on the turnpike with my 3 year old daughter with my disabled vehicle trying to choose between fixing an issue on my vehicle that should ve already been fixed or towing it to the same idiots that didn t fix it the first time.Service: General repairs & maintenance

  Angela Colter
a month ago
This place is awesome. Great guys going above and beyond to assist. They even helped me when they were closing early that day. I thought i was going to be in such a bind but they worked with me and helped me find a more then affordable solution. Even took me home when i didnt have a ride. Im never going to anyone else.

  Rena Large
2 months ago
Based on Mackey's 4+ star Google rating, we took our car to Mackey Radiator. Auto Care for what we thought was a radiator leak. I wish there were a Zero or less stars option to reflect how terrible our experience was 33 days, $698, and constant run-around about what they were doing with the car, and the problem we approved/paid for is not fixed!Dropped off the car on December 28, 2023. They told us the problem was actually a water pump leak, and because they had to remove timing belt to get to the pump, we should replace both (we approved). We paid for the water pump and timing belt. We go to pick up, they say the battery is not holding a charge and leaking battery fluid (and that sometimes that happens when you add new component parts ?). They replace battery, we go to pick it up, car is not starting, something is wrong with the electrical system (and they vaguely imply that they might have done or not something to electrical system when they replaced timing belt but they promise to diagnose the problem at their own expense, generous). Weeks went by no one but the owner would talk to us when we called to ask for status of repairs, he was never there, so we would leave messages and wait sometimes days for a call back. He told us something different every time about why there was a delay. Twice, while they were still diagnosing what was wrong with electric system, he tried to talk us into putting a new engine in the car while they had it because then the car will be like new (maybe to cover up whatever they messed up?).We picked the car up 33 days later, January 29, 2024. Owner refused to give us a written summary of everything they did to the car AFTER the water pump and timing belt (the only two things we approved), he wouldn t even give us a receipt showing that we picked the car up that day. He told us he didn t really keep track, mumbles something about a couple of things he thinks they did which is actually an upgrade . Said he would ask the mechanic to tell him what all he did to the car, and he ll email us the next day. We have not received that email (or a call back about sending us the details) and don't expect to hear from them.AND now, the water pump is STILL leaking (the only thing we have a receipt for is not fixed). We don t have any hope of getting any reply from Mackey. The owner is a liar and a cheat based on our experience. We've filed a Better Business Bureau complaint (but Mackey has multiple un-answered BBB complaints so we expect ours will go unanswered also).

  KenTheArchitec
4 weeks ago
The best auto shop I ever worked with. They been for me for years they worked on my cars through out the past 2 to 3 years!! 5 starts in my book

  Victoria Graham
a month ago
My car was looked right away. The mechanic sorry didn't know his name was very niceJennifer was awesome!!! I will be back to have my repair fixed when I have funds do so.Vicki

  Murray Murray
a month ago
Bad service. Just wants your money. They did a diagnostic on my car 800 dollars later my car still had the same problem. Not recommended

  Richard Anderson
3 months ago
As always nothing but quality Auto Care from them all the time I would definitely recommend anyone that has car issues to go to them always friendly courteous straight to the point they get their work done and I've been a loyal customer for years

  Krispy Kustomz
4 months ago
I was getting ready to go on a trip. But i forgot to get my truck looked at until the last minute. I called Mackey they had me an appointment an hour later. I dropped off my truck for inspection and tune up. They called me 2 hours later telling it was ready for pick-up im not going anywhere else from now on.

  Douglas Williams
3 days ago
Best service in town all ways polite and helpful prices are good

  megan Ralston
9 months ago
They are awesome! Very friendly, knowledgeable, with great customer service. They literally stopped working in a vehicle to assess mine bc I was nervous to drive it. Super fair quote. Will most definitely go back for all my car repair needs. Highly recommend Mackey auto!Services: Vehicle Inspection, Vehicle safety inspectionServices: Vehicle Inspection, Vehicle safety inspection

  leonard beasley
a month ago
My first time using there services great customer service no cons fix my problems with efficiency

  Catherine Peto
5 days ago
The shop went beyond the scheduled work by pointing out in detail another problem discovered, totally satisfied

  Cliff Bailey
2 months ago
Jen is so nice and knowledgeable. The mechanics treat you honestly. Prices very reasonable.

  John Stinson
9 months ago
Be careful the 2 owners (brothers) calm and friendly demeanor will calmly bite your pockets at anytime. Charged me $700 misdiagnosed the problem on my 2016 dodge grand caravan 3.6 there was no cracked plastic upper intake. It was a miss and it was internal motor related if they would have scanned the car properly and looked at the Livestream data, it would say what cylinders were misfiring and also tell a person what specs were on the cam and crank sensors, etc and matched them up. So I basically was out $700 and took the van home. They wanted to charge me 2600 after that.

  Logan Rinehart
5 months ago
Took my truck in and Wes was awesome and the service manager Jay gave me helpful tips on my car maintenanceService: Vehicle InspectionService: Vehicle Inspection

  Burudi M. Mwonyonyi
8 months ago
-I brought my car to two Mercedes dealerships North Olmsted and Ganley and they could figure out why my radiator fan was constantly running on high.Both dealerships wanted me to spend thousands to replace everything.I brought my Benz down to Mackey to look at a few different issues I was told was wrong and Mackey and saved thousands.More importantly the problem two Dealerships couldn t figure out Mackey did. Very friendly staff and the tech had patience s with me explaining to me what was wrong and the procedure how to fix it.I ve brought my car here a before for brakes and pump. I will continue to use Mackey auto for there professionalism ,expert service and problem solving and there reasonable pricing.Services: Transmission, Carburetor cleaning, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Painting, Auto glass repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto detailing, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Auto sunroof glass replacement, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Auto windshield replacement, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Auto glass replacement, Brake service & repair, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil change

  Brandy Woods
a year ago
We had our water pump replaced here! Very knowledgeable, honest and answered any questions we had! Super reasonable and the job was a long one! They are a great group of guys and I will definitely go back for other car needs! Definitely recommend !Service: General repairs & maintenanceService: General repairs & maintenance

  lisharenee
11 months ago
I am an employee of a reputable salvage yard. Mackey purchased a number of parts from us and bounced over $4000 worth of checks on us that has of yet been resolved since last year. We have been in touch with other yards in our network to warn vendors of this situation, just to learn that 4 major vendors have also been burned by Mackeys! If he treats his auto part vendors like this, just imagine what shady business they are conducting "servicing" their customers vehicles!

  Elantra Youngblood
9 months ago
Mackey Auto Care took very great care of my car. They have great customer service great communication when it comes to whats wrong with the vehicle and how they are going to help.Service: Electrical repairService: Electrical repair

  Linda Thompson
8 months ago
Mackey Auto was able to fix my issues, were fair, friendly, and very knowledgeable. Great customer service! Will definitely be back!

  Julie Gerber
a month ago
Great place, office staff, mechanics and owner!

  Derek Stone
2 years ago
Had them repair the AC system on my 35 year old car. Everyone was polite, got me in and out, and actually know how to work on older cars. Extremely fair pricing too. Highly recommended!Service: A/C installation & repairService: A/C installation & repair

  Georgia Burns
a year ago
Asked to change oil and do a tune up and recheck O2 Sensor. They knew of other places that did other services if need be. I was/am happy with their services in front and back in the shop.Service: Oil changeService: Oil change

  LaToya P
3 years ago
Very friendly and always willing to explain whats going on! I've been coming here for 3 years and thats the longest I've dealt with an auto shop! They are very reasonable and they never gave me the impression that they are out to take advantage of people. Shout out to Wes and Mike!

  Kim
5 years ago
My friend and neighbor, Carol, told me about this shop and how honest and reliable they are. I took my SUV there for an A/C repair and they are very reasonable and honest. As a female, one is quite often taken advantage of in the world of car repair. They even gave me a ride to work when I dropped it off. One of my elderly friends at church was having trouble with her car and I recommended Mackey. Again, because of their honesty and reliability. I certainly would not hesitate going there again or recommending them to friends/family.

  P
7 months ago
Always great customer service as well as quality work. Business hours are posted but they went above and beyond.

  jack hamilton
2 years ago
I called Mackey Auto Care looking for someone who could do a flush on the heater core on our 2013 Dodge Ram Longhorn Laramie. The dealer had recommended replacing heater core. So heater core was a really expensive job. There process fixed our problem and was less than quoted. After they did such a good job I had them replace the electric water pump on our 2010 prius again they came in and got the job done faster than they said saved me a whole day and lots of money. I highly recommend them for any type of auto repair you have!

  Jeremiah
8 years ago
Thank you very much Mackey Radiator!! They do excellent, honest and quality work. Customer service is elite. They repaired fuel lines and a filler neck for my car and helped me save!! My Dad has gone there before and I will continue to give them our family business. Veteran friendly as well, Go NAVY! Keep up the great work Mackey Radiator!!

  victor elston
2 months ago
Great service and prices. I will go back. Just left again and my service was great.Great guys great prices.