Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jennifer Jackci
2 months ago
Its been 4 years since he worked on my car gave it back and only half of what I paid for was done. He said he would still do it but this man will never touch one of my cars again! He towed a car for me and said be there in 20 min. Then hours later told me it was on the truck in Williston but I woudn't get it till next day. THIS WAS A TOW FROM A TO B 5 MILES!!! I finally said going to call police and told him was going to call them also when he then brought my car. This was a in town tow 5 miles they had my car more then 24 hours and woudnt even tell me where it was parked all night.He is as crooked as they get and never shows up when he says he will. For all AAA users yes he is the only one they have on list however when I call for service I tell them my experience with him and ask them to please call a different company and they will and are happy to do so. If you tell them at the start they pay it and it's not out of pocket. If you wait till they send it out then u pay and send it in to be reimbursed. Either way you do not have to use this puke of a man and his pathetic company for AAA. The main problem comes from a long addiction to meth that will always come first and his lack of honesty and cutting corners to make a dollar at any cost.
Brennan Atherton
2 years ago
Stacy Cook is a crook! There have been so many problems dealing with this man I don't even know where to start. So, I have him tow my car in February, 2021 and he simply needs to change a starter. He ends up keeping my car for 12 days! He says he is going to put in a new starter and charged me $440 for it. I don't find out that he put in an old starter until another mechanic told me so. When I confront Stacy about this he said he also put in a battery, as well, and that is why he charged me $440. I come to find out that is not true, either! Lastly, when someone in his company hooked my car for a tow they severely bent the rear stabilizer link! Stacy never took any responsibility for his deceit and the incompetence of his company. He would not listen to me regarding these issues. He offered a partial refund but when I refused he offered me even less of a refund and told me I only had one hour to accept it! I ultimately told him I was going to complain to AAA, which I did. Do not use this company for tows and definitely do not use this company to fix your car!*Please know I have listed Stacy's cell phone number in a text screenshot but only because that is the same number listed on Google for SOS Towing. I have also listed pictures of the old starter, the bent rear stabilizer link, and before/after battery pictures.Service: Car towing
Chase Patterson
5 months ago
Complete scam. I sent him 420$ the day before to pick up and they never showed up. Had to file police report and complaint with BBB in order to get money back. Williston sheriffs already have a case building. Don t get scammed by this man!
Cheyenne Bumpus
a year ago
Highly would not recommend. I don t believe Stacy was going to return my vehicle to me and months after still has no returned my keys. I took my vehicle off his property and found someone s personal items throughout it and was covered in animal hair- not to mention I had already spent $300 on a car detail the previous week. A police report was filed and he is known to do this. If I could give 0 stars, I would.Service: Car towing
Charles Cassidy
a year ago
Stacey Cook told me he would tow and dispose of my vehicle for free in exchange for the car title and keys, since he could make something off of selling/using the parts. He even offered to give me a portion of whatever he got for selling my vehicle/selling my vehicle for parts. Instead, I spent $100 rush shipping him my title and keys, he charged me $200 to my credit card, and now refuses to answer any of my polite messages or phone calls. I am hoping he is just ill, or busy, and not a scammer, but for now, 1 star.Service: Car towing
Jack Hawksford
2 years ago
I had an interesting experience with Stacy. I gave this review three stars because he did get me back on the road within 24 hours after my rear brake locked up. Everything else was kind of weird though. I have AAA, and apparently Stacy with SOS is the only certified towing and auto repair company in the Williston area. I went through the AAA system, and the tow truck showed up about 2 hours after AAA said they would. The next day, I essentially had to call Stacy every few hours just to get any updates about whether they had looked at my car, how long it would take to fix it, how much it would cost, etc. Finally, at about 2pm I got a hold of Stacy and he said that he could fix my rear brakes but only using spare parts from a used car he had on his farm. Good with me, just had to get home. After all of this stuff, I got a rough estimate of $700 which was not a huge deal, I was just happy to have my car back and start driving home. I was told the car would be ready at 7pm at the latest, and when I called he said he needed another hour to finish. Then I met him at a random house he said he was flipping (not his mechanics shop or even his house). All this to say, I m driving home and haven t noticed any issues with his quality of work. I appreciate his hard work and I would say if you re stranded around Williston, he seems to do a good job. Just a bit of an odd experience and fairly disorganized it seems.Service: Car towing
Lacy Simmons
3 years ago
When we first started working with SOS, the service was phenomenal. He was willing to go above and beyond and help us out. Which he did. He replaced all my tires. We were told we were getting $1300 tires for a discount because he had several sets on his property. A quick google search confirmed that was not true.3 studs/lug nuts on my driver front tire were stripped additionally my car was not balanced properly. It was explained up front that the wheels put onto my car were not the correct ones for my car and it was not a permanent fix. I had to take my car to the shop 3 days after getting my car back to attempt to fix the issue of the stripped studs. They recommended that we attempt to get our wheels back from SOS and they would put them back on my car.Now $800 later, we are told by SOS that he gave us the tires we have now and will have to buy my stock wheels back from him. He has been quite rude to my husband, going as far as telling him that we have been a waste of his time, patience, & fuel all because we would like our wheels back.As it stands, we have already spent $800 between him and the tire shop & we are estimated to spend an ADDITIONAL $400-800 to fix this issue.Services: Car towing, Local hauling, Tire change
MT Mom
3 years ago
The service man arrived in a reasonable amount of time. The spare donut tire was low and he didn't have any way to put air in it. I gave the service man a good tip. Google said I was 5 miles from his business but it actually was about 15 miles. The service man told the owner it was 20 miles each way so he billed me for the additional mileage. I would have originally given the business 5 stars but the overage on the mileage and the inability to get a receipt that I can turn into my insurance company reduces it to 4 stars. Finally did get my receipt.Service: Tire change
Shawn Cote
2 years ago
Called to get my car towed to the shop because I was having issues with my electrical he said he could do it that day. He said he needed me to pay for the tow and the 1 hour initial diagnostic for $250 dollars this was January 3rd. He told me every day that he was going to get my car until January 9th when I finally said just refund me and I will find someone else. Two weeks later I have yet to hear from him or get a refund for the money. I like to give people the benefit of the doubt but this is ridiculous !!
Danette Armstrong
3 years ago
started out to be a good experience they were quick didn t do extras price seemed reasonable but while my car was being repaired one of his employees assumed that it was a car they purchased and cleaned everything i had in the car out. personal affects amounting maybe 100.00 everything in my trunk also threw away my registration card. stacy said he would make it right and they found the card but he has made no effort to get it to me or reimburse me for his employees mistake. i even texted him if nothing else can you mail me my registration. however he has stopped responding to me
Samuel Staal
a year ago
Scammer, paid outrageous fee, then spent an entire day chasing him all over ND just so I could get the car off his truck and haul it myself. Should have read the reviews before calling.Service: Car towingService: Car towing
Samuel Julian
3 years ago
DO NOT TRUST THIS MAN!!He told me and I quote "I would send my own daughter to California in that Tahoe" (1999 Chevy Tahoe) after we gave him 2 vehicles for trade in value. We broke down halfway to California and were told our Transmission was missing more than half the bolts and all of our wiring was faulty. So far it has been 3 grand in repairs. On top of that he tried to bounce a 1,500$ check on us thinking we wouldnt notice?!? Then had the audacity to ask us if wed take a different check ?!? He got 2 vehicles (2005 Nissan Armada& 2003 King Ranch F150) he can fix for a fraction of what they will sell for.. and left my pregnant wife and I currently stranded in Nevada. DO NOT TRUST THIS MAN!
Brian Mackey
2 years ago
Stacie was quick to answer the phone and dropped everything to help my wife and I on a very hot day in Epping when our car broke down. I have AAA and SOS was faster than them! I hope he keeps up the good and caring work.Brian MService: Car towingService: Car towing
Adam Fredericks
a year ago
I waited for them to show all day missed work they never showed so I messaged them the next day and they said oh I forgot I think if you run this type of business everyone s time should be valuable I did not deserve that type of treatment could have been handled better why not accommodate and tell me it will be handled I did not get confirmation that they would still help me so poor service on their part and no consideration
Tiffani Ozier
3 years ago
He showed up within 10 minutes of me calling. Quick and got the job done. Will definitely call him again if i need while im in the area.
Billy Joe Brewer III
4 years ago
Stacy & the family at SOS are the best!!!! I've used SOS many times with my land rover & the last time when my uhaul was stuck! Very professional & not RUDE like EATON Towing.
Meriel Lora
4 years ago
Very polite and showed up very fast. Guy new exactly what he was doing and even advise me in ways to save money in case I had any other roadside emergencies. Overall, a very good experience.
Brian Yalt
5 months ago
Phone number doesnt work. goes straight to voice mail and mail box is full.
Donna Mitchell
2 years ago
I called for a tow said it would be 15 minutes. I waited on the side of the road in negative temperatures for 6 hours. Every time I called to see where they were they assured me they were on their way. had to call someone else.Service: Car towingService: Car towing
HotpinkSoldier S
3 years ago
Locked myself out in the middle of the night and called other places with no answer. SOS answered on the first call got here quickly and got it done. Was a little more expensive, but for the quick professional and friendly service I don't mind at all!Service: Car lockoutsService: Car lockouts
Saydei Barlee
5 years ago
SOS towing service was very reliable, reasonable and most importantly the agent was very personable. I would recommend this service for both out of state and local.
Jay Ragoo
a year ago
They go above and beyond . Very professional and excellent service they also called me to make sure I made it home safe .Service: Car towingService: Car towing
John Casey
a year ago
Talked to Stacy on the phone. He was super helpful for an out of towner like me.
Odell Barlee
5 years ago
Real good service! I called at 12am and I was able to get my car towed quickly.
Tiffany Ryan
4 years ago
If I could give this company zero stars I would absolutely horrible experience. Stacy Cook is a complete SCAM ARTIST.
Lee Edwards
3 years ago
My gas cover wouldn't open. They were very honest and help me deal with quickly.
jacob mcginnes
2 years ago
THIS GUY IS A SNAKE HE LURES PEOPLE IN WITH KINDNESS AND THEN SCREWS YOU OVER AS SOON AS HE GAINS YOUR TRUST DONT TRUST THIS GUY
Heather Turner
a year ago
Never againU will have missing items from ur car and bad service
Kimmie
3 years ago
David was awesome and fast at getting to me!! He really saved me that night!!Service: Tire changeService: Tire change
barb mcfarlane
a year ago
Charged us for 1 tire and rimThen did not deliver it!????!!!