Stereo Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Coby DiBartolo
3 months ago
I called and was quoted $25 per piece for an item. I made the mistake of mentioning I was driving 120 miles because as soon as I showed up, the price had gone up to $38 a piece. It seems like they took advantage of my need for the items. I left briefly to see if there were any other options in the area because that's what people do when they're shopping around, I came back and now the price was $40 a piece. I purchased a bulk pack(9) of said item for nearly $400. Average Retail is about $230, which is close to my first quote over the phone. I understand shopping local can sometimes be a bit more expensive, but for the price to change twice in one day on a product that is readily available online for almost half what they charged me, I was disappointed.

  Stephen Adams
a month ago
Outstanding products and customer service. The employees are very friendly and answered all of my questions.

  Justin Herseth
a year ago
Called on Saturday 01/21 and asked questions about remote car starters and price options for my new car. I then asked if I could get in right away to get it installed. I was told normally they schedule a few days out but that they would squeeze me in anyways. I was overjoyed and the service was amazing and staff very informing on the products they sell. I d definitely go through them again in the future!

  Bradie Gibb
6 months ago
Jerry helped me out with great costumer service and plenty of knowledge. Highly recommend this place.

  Kelly Jo Eaton
a year ago
I was disappointed in getting a quote for 500-800 at most the guy says and then u ask more questions when I get there and told a different price then when it s put in and you go to pick up and the price is no where near what they said twice 1,019. I had my sons vehicle done here and wow I paid more for mine then all his stuff . Nope won t go back, get a quote for a reason, I mean 50 or 100 more understandable but Adam. hideaway was suppose to be under seat or somewhere hidden and put it in back like a big sub . And this was a txt I get Hi Kelly. Terry from THE STEREO SHOP. I'm sorry for the misunderstanding. It was my fault that I didn't give you a complete estimate for all the materials it would take to do your car. If you want to bring me an estimate from Pacific Sound for a subwoofer and a 4 channel speaker amp I will give you a refund for the difference. Unprofessional should have refunded me when discussing in office won t be back

  Coady McAnally
5 months ago
Dude is too expensive dont know what hes doing and when called out on fb he will Threaten you....he's a back stabber

  Jason Sorum
a year ago
Absolutely great place for getting stereo equipment and for getting installs done. The owner is super nice and has great knowledge. My go to place for all my stereo needs. They also do installs on Saturdays!!

  Matt Greenup
2 years ago
Owner is a really nice guy. Got a remote start there a few years ago and never had any issues. Also purchased some speakers from them and it definitely improved sound over stock. Would highly recommend!

  PlepperGuy
3 years ago
I bought a truck that has an Autostart remote start system installed. I've been having trouble with it and am out of state reached out via email owner. Was quick to send a response and suggested I reach out to his tech for some advise! Very impressed with the customer service!

  Brian Knox
a year ago
I was referred to Terry and his crew by a Minot local while vending at the ND State Fair. I had some weird wiring issues going on surrounding the stereo and power point. These guys treated me like family, even picking me up from the fair when my truck was done. 6 out of 5 stars for these guys!

  A. E
2 years ago
I called about them looking at my remote start. When I stopped in, they helped me right away and fixed it no problem. The staff was incredibly friendly and knowledgeable. This place is great!

  Janet Richardson
4 years ago
The best Auto start. Awesome staff. They laugh at me for setting the theft mode by touching the lock button inside instead of the remote. My car stayed at work for 2 days till an employee went and unlocked it. Thanks guys.

  Brian Colbert
2 years ago
Install was not clean at all. Felt after I could've done a better job and saved my money. Told me 250 and charged me 300 in the end. Drove away and never looked back. I'll fix everything on my own.

  Robert Robinson
a year ago
Terry is back in the saddle and making things happen again. Making customers happy with the best products and service in town is what these guys do! So, for all your car stereo needs, check these guys out!

  Tommmy 510
2 years ago
Got my sub installed by this place recently. Very clean job and they did it in one day. Great price compared to pacific sound and video. The gentlemen were very nice and helpful.

  Rick Wray
3 years ago
Let me start by saying it takes A LOT for me to give a business a bad review. I understand the frustration of trying to make every customer happy, and I'm not usually one to complain. It's a lot to read but I wanted to explain everything.I originally chose this shop for my remote start because when I came in to inquire about it, the older gentleman I talked to was very understanding of my concerns about my vehicle being a diesel. He completed explained how it all worked and not once made me feel like he wasn't taking me seriously. We were pretty excited when we dropped the truck off to them. The installer was there when I dropped it off and seemed to have an attitude. I didn't think much of it at the time, assumed he must have had a bad day or something. When I came to pick it up, the older gentleman was there again. He walked me through all the workings of the remote starter, everything it does and how it works. He was very professional. I thanked him and paid the bill. I left to go pick up a friend to drive my other vehicle home. When I came back and got in the truck I noticed that the gear selection indicator (P R N D L) in the instrument cluster in the dash was slid down and unreadable. I went in to ask if they'd look at it, I assumed it must have shook loose during the installation. The installer immediately cut me off and said it was like that when he got in to pull it in the shop. Which I thought odd since I would have noticed it when I drove it there. But, I'm pretty understanding so I figured maybe it was. He said he never even took the dash apart, simply went under it to hook things up. I believed him and again figured maybe it was a coincidence. I dropped the truck off to my wife at work (it's her truck) and she was very upset about it. I defended them which upset her more. Then she noticed the side of the dash wasn't clipped in all the way. I thought that strange since he said he hadn't needed to take it off. On her way home, a wire fell down from the dash and got hooked on the brake pedal. I again defended them saying it wasn't a big deal and I would zip tie it up and everything would be fine. She called them to try again to see if they would look at the dash. After talking with the installer about it he mocked her saying that the other day he had a customer blame him for a flat tire after a radio install. She told him we would not be coming back for any more business. He told her I guess that's part of the game. I found that to be very unprofessional. Then today when I pushed the parking brake pedal the entire unit fell out from under the dash. It wasn't secured to anything under there, was just stuffed in. I definitely wasn't going to take it back so I decided to fix it myself. I got the dash off much easier than expected and noticed I wire was run up to the headlight switch harness and tapped into the wire for the parking lights the unit flashes the lights so that makes perfect sense, but it's located in the top left behind the dash. How did he get that there without removing the dash? I then noticed what I assume is an antenna wire for the remotes runs up through the dash and up the pillar, again, how did he get that through there without removing the dash? What's strange is I had absolutely no problem with him removing the dash, I assumed it was required. So why did he claim he didn't take off the dash? With the dash off it was very easy to see where the gear indicator was and how it inadvertently got pulled down when a wire was pulled on. A wire that would have been in his way. So it likely got pulled on when he was moving wires out of his way. It took me two seconds to reach in there and push it back up. So now I've taken the dash apart and repositioned the unit and secured it in place. And fixed the gear indicator. So what exactly did I pay $200 in labor for if I had to redo all of this??My biggest issue is the complete lack of professionalism on the part of the installer. We will never do business here again. Which is unfortunate because I really liked the older gentleman.

  Tracy Klein (Nighthawk70)
2 years ago
These guys really need to read up on the Astrostart product they sell. Some how, in November, and I don't know how it happened, the button on the side of the remote fob got pressed, and the remote starter went in to Valet mode. What valet mode does, it prevents the remote starter from starting when pressing the key button.I did a little research on the internet, and discovered that to take it out of valet mode, I needed to press the lock button followed by the trunk/lift gate button. Once that was done, and the remote starter basically started responding to the start signal. I pressed the key button for 4 seconds on my way out the door of work, to be sure that it was out of valet mode, and it started right up.

  dustin saunders
a week ago
This place is a joke and WAY OVER PRICED!

  Brooklyn (B.)
5 years ago
Got a car starter put in my '03 Pontiac after buying it from a silent auction for a local cancer patient. It specifically said both the installation and the starter itself. The manager refused to put it in after I showed him the certificate I had bid and won on. He told me because the certificate was signed by an employee who no longer worked there it was not valid. He said they never donate both a starter and installation. It clearly stated that as I pointed out again and he offered to give me the starter and I would pay for installation even though I already paid hundreds from the auction. I didnt know what to do so I called a family member who knows a lot about vehicles and finally the manager agreed to have it put it (after almost 2 hours of arguing).Once I picked up my car, the radio didnt work, the time/radio station light was completely out and there was a blinking security light where it usually says low oil. I took it back and they refused to take responsibility saying that they weren't by the radio wires and it was impossible that it was their fault. I called the next day and they wouldn't let me bring it in. I set up an appt at another place to try and get things fixed and they said all the wires were messed up and could try and fix it but weren't sure they could. I decided to just take it home and had my brother call. They still refused to look at it, take responsibility, and blamed it on something I must have done later on. Once I used the car starter, the car alarm went off. I had it installed in November of 2017 and still today I have a blinking security light, a car alarm that goes off every time I start the car, my radio came back on after a few days but the light where it shows the time and radio station has always been out since then. Dont ever go here. I wish I didnt. I wished I paid for one from a different place and didnt have my car all screwed up. Its impossible to try and sell due to all the problems and just hope other people dont fo there because they will get screwed for sure.

  MLG MASTEROFCOD
a year ago
This place is super amazing! I love everything they have done for me and the sound quality is just amazing! And did I mention great and superb warranty with them!

  Lorna Lindemood
5 years ago
Best customer service I have had in a long time. I had them install a back up camera in my 2000 Honda Odessey. They showed me both options of in-dash display or rearview mirror and quoted price for borh. I choose the in-dash option. They had to order a license plate holder and called me 2 days later ready to do the installation. Job was done in 3 hours and I love it. It looks like the car came with it!

  NickNice478
2 years ago
The shop owner was very helpful. Answered all my questions, and then some. Even though I install all my own sounds, it always good to know that I can get some answers free of charge.

  Sethmkerz
a year ago
Very sloppy wiring for the very high price I was charged, all rubber grommets are just pushed aside instead of running wire through them and none of the wiring in the engine bay is tied up

  charlie supreme
7 years ago
They got me in and out in an hour and a half. I watched Blade II on there home theatre while waiting! I was charged about $40 less this the quote I was given and it was installed very very well! Much thanks to The Stereo Shop!!

  D Twice
5 years ago
They did a great job on my sub installation and charged $100 less than Pacific Sound & Video who was very rude. You won t be disappointed.

  Adam
2 years ago
Gave me worst new speakers then my almost blown out stock ones, 45/63 volume sounds like 10 on a tv for $420.

  Anthony Saunders
a year ago
horrible service horrible work wires left everywhere popped a ton of fuses now at another place with about a grand of work needed place is junk

  Terrance Steele
4 years ago
They were ok at first, but for some this old guy turned for the worse. Way over priced from before, what he charged us.

  KARL WITTSTRUCK
5 months ago
In and out, in under 2 hours!!!

  Carol Boen
4 years ago
Terry is always so helpful. I wouldn't go anywhere else to get car starter or stereo equipment!!