Safelite AutoGlass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eddie Bolton
2 months ago
Quick and easy all the way around. I scheduled my appointment online for a windshield repair and it all went through my insurance in one easy step. I was able to get in the very next morning and they had my truck ready in 30 minutes. The staff was helpful and friendly, and the repair is almost completely invisible.

  Jasmine Lovell
5 months ago
These guys are awesome! I made a 3hr trip because safelite employees are trained on how to remove glass in the safest manner and with minimal damage to your vehicle if any. These guys were working hard and diligently. My new windshield is set and I'm ready for winter! Thank you gentlemen so much!

  bob jones
a week ago
Entire staff is freindly and skilled. I showed up late to a glass change and they stayed late to switch it over and get it installed for me.

  Joshuah Craig
7 months ago
Due to all of the road construction in town, I ve had a few small chips hit my windshield over the last several weeks. I opted for a replacement because of the number and location of the chips on my windshield. I made an online appointment through my insurance company (the only easy part of the process).I called to confirm that there was a drop box for keys and it took a half an hour for a call center representative to say that there should be one . Getting a local person on the phone is nearly impossible.I dropped my vehicle off the night before my appointment and dropped my key in their unsecured Mail Drop at their shop s front door.The next morning, I get a message from Safelite that my windshield arrived broken and they didn t check the shipment until it was time to start the job. I d wasted a day off of work (and so had my ride), but things happen.I went to pick up my vehicle and when I walked in, my key was just sitting on the customer counter, where any of the customers in the lobby could just walk out with it. I picked it up and waited for the employee to come back, so that I could advise him. He proceeded to try to talk me into repairing the chips instead of getting my windshield replaced. I told him that the repairs would still be in my line of sight, so I preferred a new windshield. He reluctantly placed a replacement order for my windshield and scheduled me for the following Saturday.I called late Friday afternoon to confirm, but could only reach the call center. By the time they placed me on hold and transferred me, it was after 5:30pm. They said that my windshield should be in, but that if I wanted to ensure it - that I would need to call in the morning. I called at 8:05am and the local rep confirmed that it was in. I advised that I was on my way (I was 20 minutes away, on Minot AFB). A few minutes before I arrived, I got a text stating that my appointment was cancelled. I called back and the same rep that I d advised that I was on my way at 8:05 said the appointment was cancelled because I wasn t there at 8:00am sharp.After spending an entire wasted day off, another trip to/from town, and countless hours trying to get a local rep on the phone - I ll just schedule my windshield replacement with a company out of town.

  Alex Montenegro
7 months ago
I ve used Safelite before, at other bases that I ve been stationed at over the years. It s always been an easy process. They ve even come and replaced my windshield at my house. The Minot location has been an entirely different experience though. The Safelite locations that I ve been to before were nice and clean. This place looks like a run down Jiffy Lube. Getting someone on the phone is like pulling teeth and they ve cancelled our appointment twice. Why wouldn t they check that they ve received the correct glass or that it wasn t damaged before the appointment time?

  Galvin Standish
3 months ago
Traveling on ND roads, this is my 3rd time using their services. I'm sure I'll be back again. Quick services. Professional.

  Melissa Davis
4 months ago
The guys here are awesome! Friendly, knowledgeable, and efficient. Would recommend this shop to anyone.

  99jpatrick
9 months ago
My windshield had a stone chip. I was traveling across the country, and wanted to get my windshield repaired asap. The technician told me to contact my insurance company to book an appointment. I explained that I didn t have time to wait - I had to be back to work in two days and I was over 1000 miles from home. I was quoted $180 to have the stone chip repaired. The same repair is only $75 in Canada (which equates to about $55 US).So, I believe that the reason they wanted me to book it through my insurance company was so they could charge my insurance company $180 for a job that s only $55. Otherwise, I believe they thought they could take this dumb Canuck to the cleaners.Came home and had a local company take care of it for $75 in Canadian funds. Feel free to draw your own conclusions.

  James Forman
2 months ago
Great guys down here. Good communication and easy experience

  Hope Springer
a year ago
This location was friendly, available for any question we had, and very informative! We stopped by to see what they felt like was best for a crack in our new vehicles windshield and they guided us through the process. We were able to come to a decision and had it fixed the next day while we waited. Great experience!

  Danny Boully
2 years ago
I took a rock to my windshield and the crack was close to the maximum size that can be repaired. Jesse was nice enough to take a look at it so I would know if I needed to schedule a chip repair or a windshield replacement. I was lucky and it can be repaired, they got me in the next day, and the repair looks great!As with all glass repairs the cracks don't completely disappear but the integrity of the windshield has been restored and the cracks shouldn't expand. If the repair fails they will credit the cost of the repair to my new windshield. They also cleaned all my windows and vacuumed my floor mats.They were friendly and helpful, and took time to make sure I understood the process.

  Nathina St. Pierre
4 years ago
Brad and Branon were freaking awesome. My windshield was perfect I didn t have to worry about tape or anything they explained everything to me exactly how I needed to take care of it since I was traveling such a long distance back home. They were very personable and punctual. I even had my dog with me and they let her sit in the office with me while I waited on my vehicle. They worked with my schedule when I was trying to figure out when I can make it down since it was such a long drive I highly recommend them for any of your glass needs!!!!!!! With all the social distancing everyone seems to be really distant and borderline rude but not these guys they were extremely kind and incredibly helpful! Thanks guys!

  Dawn Howarth
2 years ago
My windshield got cracked on the way to work at 5:30 AM. I noticed this at 9 AM when I was getting ready to leave work. I contacted my insurance and by 1130 I was at safelight. They did a superb job and were very kind people!

  Ronald Banks
4 months ago
Replacement of windshield in 1.5 hrs great job.

  Holly TN
3 years ago
Couldn t be happier with my experience at Safelite in Minot! I was able to quickly and easily schedule the appointment online and received convenient text reminders. We were promptly greeted and helped upon arrival. After the car was repaired, the technician told us the repair was not as extensive as we had thought was needed. He had made the repair, inspected the rest of the windshield, washed all the windows, and vacuumed the front seat area, and ended up charging us nothing. This is clearly a place of integrity that values the customer. I would highly recommend it to anyone. Thanks, Safelite!Service: Auto windshield repair

  Ashley Croft
5 years ago
I took my truck there to get my windshield repaired because of a recommendation from my insurance company. I am so glad I did. As soon as I walked in the door I was greeted with amazing customer service. The waiting area was very nice and clean. I was kind of nervous about the wait time because I had my three kids with me, but the wait turned out to be very pleasant. The manager was very nice, he went above and beyond to make us feel comfortable. The work was completed very quickly. Not only did they fix my window, they also washed all my windows and vaccumed my truck. The technician was very nice and knowledgeable. He answered all my questions and throughly explained everything I needed to know. I would recommend them to anyone and I will be a return customer in the future.

  Greg Espinosa
8 months ago
Great products and services, Bannon was able to replace my windshield and get me back on the road.

  Eric Knapp
3 years ago
Called to try to get some information and schedule an appointment for both my vehicles and they only answer questions or book appointments online. And For more information, please visit their web page. Is it really that hard to have customer service these days? Is it that much to ask for someone to answer a phone? I feel bad for all of the elderly people in the world who can't even get a window replaced these days because they don't use internet. Some of us don't have time to waste being online all day. I can't do that while I'm driving but I can talk on the phone while driving.

  Tana Lock
2 years ago
I recieved excellent service from the start to the finish of the replacement. This is in Minot, ND. I originally had it scheduled for 9/17/21. If I remember correctly, Brad had called me that morning to let me know that the tech was preparing everything before arriving to my place. An hour or so later he called me back informing me that there was a scratch in the window and could not do the replacement that day as they would need to order another. Ok, cool no biggie because I definitely didn't want a scratch in a new window. We set up the date for the following Tuesday. Later that Friday, my friend Tyrel reached out and apologized for the inconvenience as he must have seen my name and service for that day. He then went in depth of explaining how they recieve scratched windows ,etc before they even get the window to the shop and also how to recalibrate the cameras. Tuesday comes and communications sent via text letting me know all the updates and the progress. Lo and behold, Tyrel was the tech this day. I work from home and was in meetings or on the phone so I was unable to come out to say hi or check out the window before he left. Window was intact fully and instructions were left with a brochure. A week later and all is good. Thank you Safelite in Minot, Brad and Tyrel for the exceptional services!Service: Auto windshield replacement

  Ana Andrade
3 years ago
Brannon and Erin have great customer service andCouldn t be happier with my experience at Safelite in Minot! I had schedule an appointment online for Saturday and when I got there we realized it was not till the falling Saturday so brannon went out and beyond to make room for my truck to get windshield replace and thanks so much will definitely recommend..Service: Auto windshield replacement

  SammieL 9156
2 years ago
Had to take my moms car in because she broke the back window on her brand new car. Brad was super helpful and so nice. Explained everything in a way that was easy to understand and remember. Thanks again for all your help

  Tom Yellow Wolf
3 years ago
I didn't use Safelite. Every time I called I got a recorded voice and instructions to move to the next step. I just wanted to speak to a real live person. So I called another auto glass dealer and they picked up on the 2nd ring with a live person. I received the information I needed and made an appointment to replace my windshield. I have another vehicle that needs a new windshield and I'll be going back.

  Adam Calderon
2 years ago
Faster than expected, quality work! Have had 2 of my cars serviced here in the last few years and it's always great work.

  Jeff
6 years ago
I'm traveling through ND and needed my windshield replaced. Tyrel was the technician that came out to complete the job. He was fast, professional, and took good care of my car. He even answered concerns about the new windshield's properties as the old one was of sound shield design and the new one didn't print it in the name. Thank you.

  Molly Hoverson
8 years ago
Just had my windshield replaced right before we started on a 2 day road trip. The windshield was installed perfectly and we had no problems with leaks or road noise. Apart from the missing cracks and dead bugs you'd never guess we had a new windshield.

  Ron Hunter
5 years ago
We had a stone chip on our RV windshield,they worked around our time and sent Mark out to RoughRider Campground. He was very good at fixing our glass and was very pleasant to deal with. Thank you..

  Local Guy
5 years ago
These guys might be the best in the business, but I'll never know. The hoops you have to jump through BEFORE EVEN SPEAKING WITH SOMEONE were enough to hang up. I stuck it out and waited to talk to a person...several more unnecessary hoops, just to TRY TO get a simple quote to fix a like bullseye chip. That's when I hung up.I hope you guys have a special deal with insurance companies or something, because that's the ONLY way I can see you staying in business.

  Jen Lee
8 years ago
I had a chip in my window that I needed to get fixed before leaving on a long trip. Safelite in Minot got me in right away and had it fixed in 30 minutes at a great price. Highly recommend!

  sully
3 years ago
Had my glass replaced by Brandon today at Safelite...100% professional operation. Had my back glass removed, cleaned, and replaced in under 3 hrs. Perfect customer service online, outstanding in person

  Jordan Sibold
8 years ago
Everyone was super nice that I dealt with and they were honest and upfront with me as far as things that could go wrong-definitely wouldn't take our vehicles elsewhere after our misfortunate events of breaking our windshields :p