O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Abe
8 months ago
Stopped into get a price quote and check availability of brake pads. I was greeted by staff within the first 10 seconds of walking in. They were polite, helpful and it didn't take more than a few minutes to look up what they had in stock, what the prices were, what warranty was available and possible parts/extras I may need. The staff here always seems to be on the ball and knowledgeable.

  Kelly Ann Eden
2 months ago
Returned a ratchet that was defective and had no problem doing so. Their parts are great to work with.

  michele silvis
2 months ago
Shop here when I need too...they are always accomodating

  Douglas Miller
8 months ago
Came in to O'Reilly's in Minot to buy some minor car parts. A gentleman named Matthew assisted me in finding the right part and even walked out to my car and made sure it fit by helping me to install the part. Outstanding customer service!!It's service like this that will keep me coming back to O'Reilly's. Thank you Matthew for making it happen.

  Andrew Andy Heidt
6 months ago
Great items in stock. Had what I needed.

  Lyndsay U
10 months ago
Ran in quickly one morning to grab what I needed. Service was top-notch, friendly.

  Crispy drives
7 months ago
I am a continuing customer if I need it they most likely have it or can get it. . In a pinch or a jam Dave you they can

  John Clark (THE HUNTSMAN)
a year ago
We called to make sure they had the part before we came to O'Reilly's. They had the part and ready for me to pick up. Pablo was a great assistance to us, very helpful and he takes care of business in a nice amount of time. I've always liked O'Reilly's, I'll always go back to O'Reilly's.J.ClarkMinot, North Dakota

  momma bear
5 years ago
Very helpful and knowledgeable. They actually installed new wipers on car at night in the rain. Great service the wiper arm was lose and blades did not work properly they went in got a tool tightened the bolt to the wiper and fixed it . way above and beyond customer service here. Great job I will be coming back here.

  Jeremiah Agnes
2 years ago
The folks here are always helpful. I request a popcorn machine like Napa has though. They had my transmission fluid and new pan gasket. They had the light bulbs I needed. They had my windshield wipers. They had the push rods for my hood. They had a new battery for me. They had my u joints.

  Donovan Bachmeier
5 years ago
Good reliable automotive parts that are competitively priced and usually in stock. Been buying parts here since they opened in Minot and I'm just about 100% positive that I've never had to return one, gotten a bad one, or that any of them I've installed have ever failed yet. They also offer a tool rental service which is especially great when you need a special application specific tool that you don't want to buy for a job because you're probably only going to use it once and unlikely to ever need it again! They get extremely busy on the weekends there and you should expect to stand in line at the checkout counter for a while though.

  Cliff Pettibone
3 years ago
Had the product I ordered, wouldn't check the codes on my car told me I had to do it myself because of COVID, meanwhile the store has a sign saying masks required to enter, but all three employees in the store weren't wearing masks odd they don't want to pull codes outside more than six feet away from anyone, but they don't follow their own mask policy indoors.Two stars instead of one because they had a super adorable puppy running around the store, and she was a love.

  Clifford Ward
3 years ago
It was 14 below I needed to replace my battery the sales clerk Steven in the Minot store went out of his way not only to help me buy the batterie but made sure I had all the tools to do the job .Then all so provided a memory saver for the job so I would not loos all my setting in my vehicle , .Great job and great people at this store thank you so much .

  Brad Jenners
5 years ago
Had about 6 people working there. Just one young lady answering phones and helping customers while the other 5 were huddled in the back talking and the fat guy had a mouth full of Doritos when he finally decided he should do his job. I give her 5 stars but just one for the overall store. Will never be back.

  Jason Dawson (Dawg)
a year ago
The service at the parts counter was great. After giving them the year, make and model I had a variety of options to choose from. It was fast and easy.

  Jeremy Sandlin
a year ago
Pablo is the man. Spent probably 30 minutes helping me find a specific connection for my project. Gets parts in quick too!

  Dylan Foster
7 years ago
Staff seems to want to talk to each other rather than help. Only 2 or so employees actually seem knowledgeable. Getting an answer to a phone call is about 50/50. Been sold the wrong parts due to them not listening more than 3 times. In all honesty, if there was an Autozone in Minot I'd rather go there. At least they'd have competition and clean it up.

  Steve Wood
a year ago
Fast friendly service. Tested my battery and got me a new at a fair price.

  Marie Cummings
5 years ago
Love the staff in this store! Super helpful, always friendly, and even when they have people lined up at every register, they take the time to answer questions and give great customer service!! Always my go to whenever I need something for my vehicle!!! :)

  Ben Dzubu
6 years ago
On June 30, 2017, I store ordered break Rotor for my 2001 Ford Expedition, and paying cash for the order. The next day I went to pick up my order, and I have been told that I already got the refund for my order, which I never did.They told me that someone received the refund for my order. We just moved from Pennsylvania, And I dont think of anybody in my house who can do that because my wife was at work and i was taking care of our 4 kids.I asked for proof of refund, the only thing they could show me was on the computer; no signature of the receiver, no hard copy of the receipt--yellow or green which your store usually do.And Now they said there nothing they can do.Although I provided the proof that I paid for my order, they could not provide the proof that they refunded the money, yet they cannot do anything for my situation. And I am unable to determine whether is inside job ( duplication of the invoice) or outside job.Thanks,Store: 508-1 20th Ave SW, Minot, ND 58701

  Todd Krounhlt
6 years ago
I'm beginning to wonder if I was in the wrong store. Yes they carry lots of accessories for your vehicle, so does Wal-Mart. Staff has never seemed to know anything about vehicle's since they opened. I only go there to pick things up for a friend. I might pay more but the service at Napa is worth it!

  Dylan Bungum
5 years ago
My worst experience in customer service happened at O'Reilly Auto Parts in Minot, ND when I had to get the front rotars on my truck replaced. When I bought the rotars 2 years ago I bought the most expensive set they had which came with a lifetime warranty. So, when my mechanic told me I needed to get them replaced I was shocked but also relieved that I had purchased the warranty.A bad move on me though, I lost my receipt. So when I went back to O'Reilly's the clerk had to look me up in their system to find my past purchase... something they said would be very difficult to do. I ended up having to turn the computer away from the clerk to find my receipt and prove I had purchased the warranty after they initially told me they couldn't find it! To make matters worse, when the manager did eventually give me the refund on my replacement rotars he informed me that the rotars being shot after 2 years wasn't O'Reilly's fault and they didn't have to honor my lifetime warranty (like they were doing me a favor). I then asked the manager what the the point of buying a lifetime warranty was if it wasn't to get something replaced when it goes out? The manager only repeated what he had said that it wasn't their fault, and they didn't have to honor the agreement. I then informed him that I had made several large purchases at his store over the years and that because of his poor customer service I would never be back.Not everything is about sales. Ensuring your customers leave your store feeling better than when they entered is far more important. I go to AutoZone if I ever need anything for me vehicle from now on.

  Katie LaRoche
a year ago
Helpful and friendly staff. Always walk out a satisfied customer.

  Nate Sobak
5 years ago
I went to O'Reillys to just get an alternator test. The test came back and it said that I have a bad battery. "That can't be true," I said in disbelief. The O'Reillys associate then gave me the option to pull into the back of the store to pull the battery myself and allowed me to use some of their tools to do so. We got the battery out and the employee hooked my battery up to the tester. We found out that my battery was not the problem, it was actually my battery cables. O'Reillys was very helpful and generous with their help. 10/10 would recommend.

  Chaz Lanz
a year ago
You need it the mostly have it or can get it in a timely manner thank you for keeping me on the road!

  Austin Stensby
7 years ago
A good place to get parts, most people are knowledgeable but some lack the expertise so know what part you need. They are one of the cheapest places in Minot for parts, I have had no lemons from them, and they are really good about Customer service.

  Michael Hollen
3 years ago
Did not have my parts in stock. Needed them today and it was going to take a day or two. Had to go to another part store and pay more. Staff was great as they refunded me for my defective part.

  Holly Quipp
4 years ago
Stopped there today because my check engine light was on. Such rude service. Instead of helping, demanded my license, handed me the code reader, and walked away. The damn thing didnt even work. Wont go back ever!

  Marcia Williams
6 years ago
Terrible auto part store i had called to get a quote on a part i needed had hto repeat myself 3 times for the girl to finally get it right wow the girl told me they didnt have it in but she could order one it would be in on tuesday go to pickup on tuesday to find out she ordered the wrong item and they couldnt get what i needed no callback to let me know anything poor service will not go back

  Matthew Knotts
6 years ago
Best auto parts store in Minot! Great hours of operation, great service, almost always have what I need in stock and if they don't the can get it within 2-2 business days.