Action Motor Sports Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Becca Getz
3 months ago
To the guy that just gave my daughter her own razor THANK YOU!! It s the small things that salesman can do that mean the most. We will be coming back to you when we need to buy a new razor. That was so appreciated!

  Randy Morris
6 months ago
Purchased a used 2014 Polaris Side x Side in March or April of 2023. They said it was completely gone through so I never purchased the warranty as I thought it should be good. I only use for around town, have put 300 miles on it. From the beginning it had a noise in it until you reached 15mph then would go away. Then it started to just quit and wouldn t even turn over. Since I am 200 miles away I took to Miles City to find out what was wrong. They informed me the front end needed to be rebuilt, that is what was causing the noise, they had to replace safety switch and today they called and need to replace the exhaust. An additional $4000 to the already premium price I paid for a Gone through vehicle . It obviously was not gone through or they would have fixed those items. Shame on me for not buying the extended warranty, shame on them for detailing the vehicle to look immaculate. Learned a great lesson. (I never contacted them as I knew they wouldn t cover as they offered me the warranty. Just disappointed they said it had been gone through)Update: I just received a call from the owner and they offered to pay a portion of the bill. Any amount they were willing to help out was really appreciated. It s obvious why they have been in business all these years, they take care of their customers. My only regret is I didn t contact them first. I am changing to 5 stars and I will definitely buy from them again. Thanks so much Steve.

  Billy Tibert
3 years ago
Brit helped my son along with his new RMK 800 purchase today. We had a great time with all aspects of the sale. Nice low pressure experience. Brit even directed us to the other brands dealerships when we wanted a little time to consider the purchase and look at other options. We came back after checking other brands and decided polaris was the way to go. AMS un-crated our sled over lunch (crazy fast - thanks), let us inspect it, had the paperwork for the sale done very efficiently. Price was fair, no surprises.Chris handled the transaction in the back very professionally. Answered our questions and sent us out the door feeling great about the purchase. Looking to many fun years with this sled. Let it snow!Thanks Brit and Chris - definitely worth the 4 hour drive from Grand Forks.

  Carisa Feist
a year ago
Austin helped us purchase our 2022 Rzr, he has helpful, friendly, informative and got us set up with the shop for maintenance.We worked with Chris for financing again great experience, friendly and answered all of our questions.Overall great experience we will certainly be back.

  Madwookie308
2 years ago
Very good people working there. Easy going atmosphere. So Naturally we had to buy a bike.

  Brittany Bowers
5 years ago
They rarely called to update me. Weeks would pass. They did not diagnose a/o fix it the first time. I had to return my bike a second time. Bike was there for months.

  t s
a year ago
Summer 2021. Had an opportunity to work with Calby in the parts department. Fantastic service going the extra mile to get me what I needed in spite of the shortages. Service department comes through again with a quick and easy install of accessories on my ATV.Winter update. Have been in to service 3 times so far this winter for different sleds. Shane and the entire team continue to perform above and beyond expectations. Their snowmobile specialist is the best I have ever seen at a dealership in 30 years of riding. Rob always goes the extra mile to get you machines in and out of the shop with the utmost care. It's nice not to have to worry about who is working when...whoever is there is going to provide you with top level helpful service.These guys are simply the best.The service department was always good, but under Shane it has come up to another level. Even when he is out, his staff is friendly, efficient and knows what is going on. They never act like you are a bother, even though they are always very busy. They actually seem happy to see you when you walk in. They do what they say they are going to, keep their word on appointments and completion times and fix it right the first time so you don't have to keep coming back.They always manage to squeeze you in to get work done for your next outing and realize that the working man has very limited time to spend running back and forth dealing with service issues. The few hours one has to enjoy the toys are best spent on the trail and they truly seem to care about getting you back out the door to ride, whether it be on a sled or an ATV.The parts department is always friendly, calls when parts come in, and works hard to get you what you need quickly. Sure the parts cost more than other places, but they make it happen when you need them to.Update...back in for my annual ATV service. As usual, it was easy to schedule with Shane, his team was ready for me when I arrived and they had it done exactly when they promised it. I won't go anywhere else for service on my ATV and sleds. These guys care about solving issues and doing it right the first time.Aug 2022Kenny and Jacob are keeping service rocking.No matter how busy they are they have a great attitude and are always willing to help with a smile.Thanks Team!

  Lisa Flanigan
3 years ago
We would like to thank Shane Madison, the service manager for such good service. We were traveling from Illinois to Bismarck and on our way to Moab for vacation. We started having problems with our Polaris General and two others dealers would not take the time to help us. We pulled into Action Motorsports in Mandan, SD and were pleasantly surprised by such quick and courteous service. We had a bent shaft and could not continue our ride with our Polaris until it was fixed. Action Motor Sports had it in stock and had it done the next day for us to travel to Moab, Utah to complete our vacation. What a first class operation! The parts advisor, Jason was also very kind and courteous with fixing us up with an extra set of used tires and rims for a very reasonable price. We are retired business owners and know how important customer service is.Thanks again,Rick & Lisa

  Craig Russell
5 months ago
Bought a sxs and glad I went with AMS, great team

  Kyle Edwards
6 years ago
I got amazing service from the moment I walked in! Austin was a great salesman and not pushy whatsoever. I went in just checking things out and Austin was more then willing to answer all my questions and find me what I was looking for! Had a few issues with getting my paperwork after the sale in the mail but the manager took care of it and got me all of the information I needed! I would recommend going to AMS as your first stop and not wasting your time elsewhere!

  jbrujones
2 years ago
This place came recommended so I called the service department for warranty work. Very rare to find a place that cares about customer service and experience, but this is one of them. My appreciation goes out to Steve for running a stand up operation.

  Adam Butler
4 years ago
Worst experience ever !! let s start with customer service ,their service manager Shane has zero Communication skills you call him and all you will get is a I will call you back and that call will never come you will wait weeks then call again and get the same thing . Now let s talk service, action had my bike for over Two months too put on tires a steering dampener and address a fuel leak , and when I finally got my bike back not only was it missing key structural parts!!! And now the fuel gauge wouldn t work from when they pulled out the pump to change the gasket. Then I called there general manager Steve and got the same exact thing I got from there service manager yea I will call you back WORST Experience EVER!!!!

  Nicholas Treib
4 years ago
They charged me $200 labor to change my tires on dr 650. Also had my bike for a week as I was out of town and assured it would be done when I got home. It wasn't. I called and was told the were now working on it and it would be done right away and that I would get a call back. I dove down about 90min later and after asking and explaining saw them put my bike on the stand with old tires on. Job was done in about 20 min and done well.

  Nathan Bowen
3 years ago
Shane is the best. My wife and I have dealt with motorsports shops and service centers for about 7 years. This place is first rate. Living in a multitude of states across america, dealing with repairs and parts procurement can be a hassle. I called Shane after calling several shops in North Dakota, he is now the only guy I will deal with. First class in customer service. My bike was done quickly, and got first class treatment. Only reason I'm giving 4 stars is the fact that Action Motor Sports didn't stock the gear I wanted. I feel that is an important thing for a retail store in today's world. But, that is only for riding gear. Not to reflect on their parts or service. Again, first rate. Thank you Shane.

  Jamie
4 years ago
Never had a worse experience before in my life. I waited 11 months for a full service and carb job on my bike, which wouldn't be a problem if I didn't have to bring it back twice already for problems from the service. One which included missing filling the coolant before it left. My bike overheated while I was taking a short trip and stalled. Got back home with it and checked the coolant reservoirs, nothing. Definitely has damage from the heat and is knocking bad. I called and they swear that they'll "Make it right". I bring it back in and they basically tell me I'm lying and they filled everything up. It was absolutely fruitless to argue with Shane and the mechanic, so I gave up. I guess all I can do is take the loss on the bike and not come back. I've saved a bunch of co-workers from coming here already from telling them this story so that's all the compensation I can hope for at this point. If you value your machine, please don't come here.

  Aaron Neubauer
5 years ago
Had some work done a couple years ago got the run around for months no one knew what was going on with my atv then come to find out it was done just rotting outside for however long. Just had a 1000 mile service done very recently. They had no record of my machine ever being there. Said I would get my atv back in 4 days. It took 2 weeks. I had to call a couple times to find out what was going on. Never got a call back until it was done. When they finished I got call after call to pick it up. Anyway the bill was pretty confusing. Charged me for a new air filter but all they did was clean my old one with a airgun for 30 bucks. Didn't grease anything. Makes a guy wonder if they changed my differential oil or my oil filter or if they just pegged the charges on the bill.

  Josh Herigstad
6 years ago
Great guys work here. Stop in and chat!Edit. I originally had a good experience when I came and I can't remember the sales consultant that I talked with but he told me to come in and test ride a bike as I was there for the ride and dine. I told him I would stop in when I could so I stopped in about a week later a little over an hour before close asked to test ride a bike and was told they were closing soon and to come back.I don't know who it was I talked to but he sure made me feel like he didn't want to earn my business so after that I didn't come back, even for the ride and dine events.

  Mitchell Miller
5 years ago
Kristin was really nice and did a great job of getting me all set up with a new Indian scout. Highly recommend going to her if you want to purchase a bike, she will take great care of you.

  True Facts
4 years ago
Was a hardcore Polaris guy for years. That changed after I had to deal with the disrespectful owner. I have now changed brands and will never go back to Polaris as long as this guy has his hands involved with the brand. Also if you buy your machine for a different dealer have fun trying to get warranty work done quickly here. I would drive to Texas to buy anything before buying from here again.

  bruce narveson
2 years ago
First I was told that my part would take 3 - 5 business days. Then I was told it was on back order until May 17th. A month a a half later. Now I am being not until June. I have had to call them for information not one call back. #wouldnotrecomend

  Bryan Wickware
6 years ago
Steve at Action Motors was amazing! I totally recommend buying from him. He not only knows his stuff he is very helpful and patient. Thanks Steve. We will be back

  Robert Fontenot
3 years ago
Thanks to Britt and the entire Action Motorsports Sports Team. I just bought a Razor XP Turbo and it's incredible. The best purchase I've ever made. Kids smiling ear to ear. And thanks Britt for the incredible customer service.

  Aubrey Skye
2 years ago
I take my 2019 Indian Chief Vintage motorcycle here for regular service. Great customer service. Keep up the good work!

  David Bliss
4 years ago
I damaged a Souci Prospector track on my Ranger 800. Shane and others in Action's service department got me up and running in no time. Great service!

  boopunksis
2 years ago
I would give them a zero if I could I put 1500 down for a side by side I understand it was on backorder the whole pandemic and all I ordered it in March said I was gonna have it at the end of May then when I called them to see if it was ready I've been getting a run around I ordered a 2021 now I'm still waiting for a 2022 because they are no longer making a 2021 does this make any since

  Denise Jensen
6 years ago
We will always go to AMS for our biking needs.we have purchased several motorcycles from them and they truly have always gone above and beyond. The customer service is OUTSTANDING!! I highly recommend.

  Kevin Munns
2 years ago
We purchased a 4 wheeler from Steve Pletan and Austin at action motorsports. They gave us a great deal and provided us with incredible service.

  Barry Volk
2 years ago
I recently purchased a 2021 Sportsman 850 Ultimate Trail Edition from these guys. I drove all the way from Mitchell SD to mandan to pick this unit up. I couldn't be happier with the machine or the service I was given from AMS. I am thinking of keeping this in a yearly rotation and trading every year with these guys. I will be adding a General to the fleet soon and will get from AMS. Thank you to the Steves that helped me get this done.

  Uncle Rob's Garage
5 years ago
I bought a brand new 2013 DRZ400 from them, next I bought a 2009 Vulcan 900 Custom from them a very pretty little bike. I have always had a good experience with them.

  Motoguzzi
6 years ago
Awesome experience purchasing a new bike from here. Genuine salesmen and overall pleasant experience. They made sure I was happy. Would highly recommend