Nelson Chrysler Jeep Dodge Ram of Grand Forks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marcus Lewis
4 days ago
This was an extremely smooth process and great experience. Due to our distance from Grand Forks, Ryan made it easy to figure everything out remotely. The finance conversation with Alex was quick and utilized common sense, an uncommon feature in vehicle negotiations. Best of all, we were able to get the perfect ride that she wanted. By far the best automotive purchase we ve ever experienced! Would highly recommend to anyone looking to purchase a vehicle. Thank you so much!

  Bryan Smith
2 weeks ago
I had the absolute wort experience with getting a vehicle serviced at a dealer this last weekend!I took my Gladiator to the dealership for its first oil change and tire rotation on Saturday April 6th. Upon receiving my vehicle back from service, I discovered there was oil everywhere. Oil all over the inside of my engine bay, on my front grille, and front bumper. Oil was on my door handle, steering wheel, shift lever, center console, floor mat, and the driver's seat. There was so much oil spilled in the engine bay it actually dripped oil on my garage floor after I retuned home. I ended up with oil stains on my jeans and shirt from the oil on the seat. I spent the next 4 hours detailing the inside and outside of my truck to get all of the oil cleaned up.The absolute worst condition I've ever received a vehicle from any service department in my life! I keep my truck in immaculate detailed condition at all times. In fact I detailed my truck the day before I took it in for service. The blatant disregard for other's property the service tech displayed is appalling and down right unacceptable!I'll be taking my Gladiator and my wife's Wrangler down to Corwin for service from now on, I do not want anyone at Nelson touching any of our vehicles ever again!

  Jeff A
a month ago
From start to finish Riley was fantastic with the purchase of my new vehicle. He answered all the questions that I had I knew about this particular vehicle. He was very accommodating with delivering the vehicle to me at a halfway Point between where I live, and the dealership

  Jose Lerma
2 months ago
Great experience! I went in to just shop around and my sales rep Kaia asked all the right questions and I purchased a new truck! The atmosphere and people are so friendly and they attend to your needs! Will definitely be recommending Nelson to my family and friends! Outstanding job Nelson Team!

  Ronald Mafnas
3 weeks ago
I m always completely satisfied with the quality of work, at this service department!Outstanding customer service and quality work.Thanks for your continued professionalism.I m also glad to see, that Ms Sarah is back !!!Great lady to work with!!Ron Mafnas

  Steven Mitchells
4 months ago
I was in a pinch where my previous truck broke down and I need another vehicle fast I called up Nelson's and they got me into my new pickup fast and listened to what I was looking for. Overall best experience at a dealership! I didn't have to wait hours on end to get approved. And the staff never pressured me into buying something I didn't want! Definitely will recommend to family and friends! Thank you!

  Wale870
4 months ago
I dropped my car off for a scheduled oil change and tire rotation, in the early afternoon ( appointment was around 3pm). You would think my vehicle would be done in 2hrs, tops. Nope! I didn t get a call for my vehicle back until the following day, around noon. No way, it should have taken almost 24hrs, for a scheduled appointment. Service is just like Lithia, if not worse. Maybe, not retaining the whole staff from the previous owners would have been a step in the right direction as far as improvement goes. Make sure to tell the service reps, That scheduling appointments on the time they take their lunch break is not professional. Just for the client to come in and have to talk to a different rep for the slotted time, that they already were supposed to have reserved. Luckily, I was early and no one was scheduled for that appointment time. Yet, it still took almost 24hrs.

  gerald payne
4 months ago
I was on time for my scheduled appointment. I was met as soon as I entered the complex. Everyone treated me with courtesy & professionalism. Great customer service, much appreciated. Please continue with the top notch service. Thank you!

  Jenny Wiersma-Acker
a month ago
The Nelson Doge team was amazing to work with! No stress, efficient and attentive to all our needs in a new car! I d recommend them 10x over!

  Monique Ellsworth
3 months ago
We needed a new part for our 21 TRX, they ordered it as soon as the issue was confirmed. We got the call yesterday it came in and got us in the next day to install! It was a lengthy process, but we were able to have a truck to get around in. The service department had great customer service, definitely will be back!

  Zach Shereck
4 months ago
Service was barely passable and it was over priced. Thankfully, they were able to look at my vehicle today. Initially they weren t going to be able to look at it until a day later at the earliest. Also, didn t explain well to me why the repairs they recommended were necessary and i was charged well and above what I expected the repairs would cost. Would rate lower, if it weren t for the fact that they did actually look at my vehicle today. But at least they were ultimately prompt and efficient in their service.

  Michael Douglas
4 months ago
Had the vehicle I wanted, got a good deal, fair amount for my trade. Sales & finance staff were friendly, professional, easy to deal with. Don in Sales & Mitch in finance were great to work with.

  Brian Graftaas
4 months ago
Chris Woodward was great to deal with. I had Nelson s service department undercoat the Jeep so I didn t bring it home right away. Chris also took it to another business for me to have a spray in bed liner installed before I picked it up. This is the second truck I ve bought from Nelson s (the previous one was their Fergus Falls location) and I ve had great experiences both times.

  Nicholas Meseck
a month ago
I went to purchase another Ram truck because my dad and I had basically the exact same truck. Same year. Same color. Long story short - my dad passed away in his truck. I needed a change.I bought a Certified Pre-owned Ram truck for the peace of mind that it comes with. Or should.There have been numerous things wrong with the truck within the first two months of purchase that began on day 1. The tailgate "didn't open" when I was looking to buy, so they said it would be fixed. They finally got it open after paperwork was started, and there was a 5th wheel prep package installed in the bed. I wanted that taken out, and he said "I would be able to do that myself", but I insisted they do it. Turns out the entire bed needed to be taken off to remove. They made me pay for half of that even though I was misguided several times.There was an open TSB for insanely loud, moaning brakes that wasn't taken care of. I had to pay for that.The back window floods water when the truck is being washed. There is an open warranty for that.My check engine light came on a little after a month, and it is saying there is a problem with my right rear blinker. I brought it in, and they said there is something corroded, and that it was "a good thing I had a warranty because the part is $1,400 alone, but my deductible would only be $100". My truck sat there for 2 entire business days without them calling me back. I called them 4 times for them to tell me that there was a mistake, and it wasn't covered under warranty, and it would be $2,000 to fix. Since then, my entire center console has blacked out/bricked. No rear view camera, no radio, my defrost is stuck on high and heat, and my front windows don't go down.This was a Certified Pre-owned truck.....I asked what they can do to help this situation, and they said they would get back to me. It s been weeks, and no one has reached out. I need my truck for work, so it being at the dealership for days at a time every time something has gone wrong has made things even more difficult. This experience has been, and still is a nightmare.

  Cody 19 Baxley
2 months ago
Made an 8am appt for an oil change, 2 days in advance. Told Service Advisor I had to work that day, but would drop my keys in the early bird drop box at 6am. After work, stopped in to grab my Jeep, but someone (manager on this particular day) did not check the drop box and my oil change had not been done. Pulled my Jeep in right away after learning about the mistake. Luckily I was done working for the day and did not have any plans to travel or live out of town.So, be weary if your vehicle needs servicing, as it may or may not be done in a timely manner, even with an appointment.

  Cameron Tweten
a month ago
Nelson Dodge Jeep is a fantastic organization to work with! Dan, the salesman does an incredible job servicing me all the way through the process and continuing a relationship for many years. Thanks to the Nelson crew.

  Rochelle Schmitz
4 weeks ago
I went in nervous about how long the process was going to take or that they would need things from me that I wasn t prepared for, but Chris(Jr.) made the process quick and easy and I left there feeling very pleased with my decision to trade in.

  M Metz
a month ago
Service was good. They got me in right away and took care of my issues. Dan, in service, does a nice job along with the guys in the shop.

  Jeff Pool
a month ago
Sarah was very helpful throughout the process in helping me understand the services my Ram needed and then ensuring work wasn't done that I had ordered once we figured out the truck didn't need it.

  Matt Petrovich
2 months ago
Went to Nelson at the suggestion of a friend who recently bought her car there. Jacob worked really hard to come up with a purchase agreement that I felt comfortable with, and did it without being pushy or high pressure. Would definitely come back in the future.

  Jessi Gage
a week ago
Ryan, Mitch, and mostly Josh, worked extremely efficiently with me. They explained everything in great detail, and made the car buying process simple and fast.

  Katelyn Armstrong
3 weeks ago
Went into the service part of the dealership again. My battery was dead the day before, and while driving my car another issue was identified. Even though I didn t have an appointment I was in and out in under two hours with a new battery and an issue resolved I didn t even know about! Thanks again Nelson for being awesome!

  Sam Helmoski
a month ago
I will never go to Nelson Dealership again in grand forks north dakota. They where very rude. Was going to purchase a pickup. I told him I had a pickup to trade in The salesperson didnt get off the chair to go look at it to see it. They didn't even care. He asked me what pickup. I wanted then he kept on asking over and over how much money had to put down so I got sick and tired of it so I left went back to my dealership. It's not like I was buying a 80,000 dollar truck.

  Jayde Slater
a month ago
The dealership has always been so great to me and my little family. They also take great care of my vehicle when it is brought in. 10/10 highly recommended!

  Daniel Bernard
4 months ago
I ve been there 3 times so far( 2 oil changes and 1 part replacement) and both time they have been helpful and friendly. And they have also come in at or under the estimate. They have been great in the short time I ve been using them and am looking forward to a long relationship.

  Pete Wyman
5 months ago
Been here a hand full of times for different services, in the past customer service was awful and I was pleased to see with my recent service this has changed. Bree was great, even when I got an attitude at the significant increase with a oil change and tire rotation. I gave a 1 star for the fact that after my tire rotation they didn't tighten my front side lug nuts and my tire about came off when attempting to leave the lot. I was able to come back into service to tell them about this and the service manager Dan did a fabolous job of handling my problem and refunded my oil change and tire rotation. 5 star customer service, 1 star actual service to my vehicle. With this being another bad experience at this location I will be making this my last and getting services done at a different location.

  Cory Johnson
a month ago
I stopped in this past Friday afternoon (2/23/24) with my buddy who was looking to buy a used vehicle. We drove around the lot a couple times looking at vehicles. We parked at the dealership and walked around the lot a bit looking at vehicles before finally heading inside where we'd heard an advertisement that they were serving free brats & chili. Someone friendly (not sure if employee or not) held the door open for us and greeted us. After that, we walked around the dealership a few times without anyone greeting/meeting us. Due to the lack of interest from salesman, we decided to scope out the food, the brats were gone, but there was a tiny bit or chili. As we were grabbing the last of the chili a salesman walked by and asked us how we were doing. We turned to respond, and as we responded the salesman continued walking to his desk and completely ignored our responds, after that we decided to leave.TLDR: While the name of the dealerships may have switched from Lithia to Nelson, the Lithia attitude/behavior hasn't changed.

  paul billings
a month ago
This is just my opinion due to the issues I had to go through with this place .don't waste your money here go to rydells or fargo. less u want to take the chance of possibly getting a flooded Vehicles with a clean car fax. if u want to know how they did it follow on me on Facebook @ Paul r Billings. not saying the sale team are bad people just upper mangerment is. andmangerment wontt be honest with u.Now again this is just my experience, that i had to go through .and will never ever go to them or ford . stop and see rydells or go to Fargo the cars will not be over priced like it is here. a customer should have never have to go through what i had to go through.. not only one day but a month and 5 days in a row . I showd up here because the sales Manger give me his word he would make it right. and I believe it yet he did not stand by his word. wasted 5 days of my time that it shouldn't have ever been wasted.I just open adam and his wife looks at all rThe reviews and and clean house for their dreams can come true .

  Steve Schoneberg
4 months ago
Our salesman, Don, was extremely knowledgable about the various features of our new Jeep and made certain everything was configured to our liking. Mitch did an excellent job arranging financing and had us on the road very quickly. Overall, one of the best car buying experiences I have ever had.

  Kyle Honeycutt
a month ago
I have purchased over 8 new cars and this was by far the quickest and smoothest transaction. The team was professional and very easy to talk to.