Golden Rule Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ang
3 weeks ago
I had a great experience at Golden Rule! They let me know what was wrong and how much it would be to fix it before going ahead with the repair. They were timely and professional. Thank you!

  Alex Alexander
2 months ago
Great staff; friendly and knowledgeable.Great service: reasonably priced and prompt.Great results: fixed the issue right awayI'll be choosing Golden Rule from now on for repairs.

  Sarah says hello
a month ago
Had a wonderful experince with them when my car broke down. Their prices are comparable to surrounding shops however everyone I interacted with was super helpful and knowledgeable and thus I couldn't say something bad about them even if I wanted to 10/10 will go to them if I find myself needing car help again in the grand forks area

  Travis Smith
9 months ago
I recently had the pleasure of visiting Golden Rule Auto for my cars A/C repair, and I must say, the experience was nothing short of outstanding! From start to finish, their commitment to customer service, fair pricing, and timely repairs left a lasting impression on me.First and foremost, I was greeted by their friendly and knowledgeable staff upon entering the premises. They were attentive, patient, and took the time to listen to my concerns about my vehicle. Their approachable demeanor immediately put me at ease, and I felt confident that my car was in good hands.One of the aspects that truly stood out during my visit was the transparency in pricing. Unlike some other auto shops I've been to, Golden Rule Auto provided me with a detailed breakdown of the estimated costs for the repairs. There were no hidden fees or surprises, which was a breath of fresh air. The fairness of their pricing was evident, and it gave me the peace of mind that I was not being taken advantage of.Perhaps the most impressive aspect of my experience was the speed at which they diagnosed and fixed my car. Time is precious, and I was delighted to see that they efficiently identified the issue and promptly began the repairs. The team at Golden Rule Auto demonstrated exceptional expertise and professionalism throughout the process, ensuring that my car was back on the road in no time.What truly sets Golden Rule Auto apart is their genuine commitment to customer satisfaction. They went above and beyond to make sure I was informed at every step of the way. They even provided me with useful tips and advice to prevent similar issues in the future. It was evident that they cared about my well-being and the longevity of my vehicle, and for that, I am incredibly grateful.In conclusion, I wholeheartedly recommend Golden Rule Auto to anyone in need of car repairs or services. The level of customer service, fair pricing, and timely repairsService: Air conditioning

  Rochelle Windley
a year ago
Long story, short. My transmission died and I had a tow by Braden from 701 Towing to Golden Rule. Since I am new to the area I was grateful for a recommendation. Golden Rule was booked up but was still able to get my car in that week to diagnose it. Noel was fantastic at keeping in touch and extremely knowledgeable for my options. I ended not getting any work done at Golden Rule and bought a replacement car instead, but my experience with the level of service Noel provided has made me a lifelong customer already!

  B Gallagher
a year ago
I brought our van in to get diagnosed for the failing alternator. The crew was excellent very helpful and reasonably priced.Had it in same day diagnosed, repaired and back to me end of day! I've taken my one owner vechile to other shops mainly big dealers and haven't been treated as well or had the excellent quality work done as Golden Rule and the employees have provided. These guys have earned my business for life.Services: Electrical repair, Oil change

  Robert Pearson
a year ago
Golden Rule has treated me well with every repair that I've brought my car in for. All of their services were performed on-time with skill and at a fair price. Problem assessments have always been honest and the repair plans have been put together to minimize the potential for wasted shop time. Noel in particular deserves commendation for excellent customer service.Services: Electrical repair, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Tire rotations, Auto A/C replacement, Brakes, Air conditioning, Auto maintenance, Auto brake replacement, Oil change

  LisaJo ElleJ Green
a year ago
Top-notch service and attention to detail... Nowell and Crew had me In-N-Out on a Friday afternoon with less than an hour before closing great great service and appreciation for the hard work that he did!!!Thank you thank you for getting me back on the road!

  SigEp ND Alpha AVC
8 years ago
Hands down, Golden Rule Auto Repair provided the best customer service I've ever received at any auto service shop! Staff were very friendly and seemed to really enjoy their work.I was able to get an appointment at 4:30pm on the same day I called for tire repair. They called at 5:35pm (5 minutes after closing) and said they found parts in town and asked if I still needed the vehicle that night or if I could wait until morning. I could wait. They offered to text me when it was ready as I may not want my cell phone ringing at work, so thoughtful.The next morning, they found another problem with the vehicle, already found parts in town, and offered to repair, but said I didn't need to do it that day, they just offered me a quote. I was very impressed with their low-pressure sales techniques. Price quotes were competitive and well-researched.Overall, everyone at Golden Rule Auto Repair made the whole experience personal, friendly, and trusted. I will definitely be back!

  Walker family
6 years ago
Our first time here and wow it was amazing! We called Monday about our ac in the van and a few other things. They got us in on Friday! Service was amazing and made you feel like you were at home with family. Explained everything they were doing and why. (And explained in words I could understand lol) price was exactly what they said it would be. Offered rides if we needed them. Very accommodating with our busy schedules. Would highly recommend if you need anything done on your vehicle. We will definitely be going back!

  N M
2 years ago
They recommended the wrong oil for an oil change, but they fixed my daytime running lights and now my accessory fuse constantly blows so that my 12v outlet doesn't work nor does my rear hatch release button, worked fine before. Asked them about it and was told that they want more money. Not a sorry about that lets see what's going on. Don't recommend. Seems like they were in too much of a hurry and didn't really want to look into it, got to keep those customers rolling through and take that money instead. People make mistakes, I don't think they believe in that though. I didn't even ask for a refund. He thought about taking some responsibility for the issues but he decided against. Not very stand up.Services: Electrical repair, General repairs & maintenance, Oil change

  B B
2 years ago
Golden Rule is the auto shop you hope for. Whether it is an oil change or the mystery noise, Noel and Bryan listen to their customers, they go above and beyond in communication with customers and finding the root of your vehicles problem. They are good people who treat others how they would like to be treated, they don't simply throw car up on a lift and go on about day...your car is their car. They will tell you what needs to be done, what can wait, and what your options are. Their phenomenal technicians exemplify the Golden Rule as well, they don't just put parts back into the car; they make sure its always better than when it came in, going above and beyond as well.I have since moved to Fargo and continue and forever will, continue my services at Golden Rule Auto Repair. I trust my car in their hands.Services: General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil change

  50Breener
3 years ago
I used to work with Noel quite a bit between 2014-2017 and everything went very smoothly back then. However, last week I brought my car in because the Check Engine light had come on. Bob ran the codes and told me that the check engine light had something to do with the Evap Solenoid system. He told me that he could look into the issue for about $150. I had him do so and he reported back that the vent solenoid valve needed to be replaced and it would cost me $650. I called around and found a place that would do it for $350, so I called Bob and recorded the exact details of his diagnosis. After replacing the vent solenoid valve, the check engine light was still on. I ended up needing to pay for another diagnosis at the new mechanic, where they quickly found that the reason the Check Engine light had come on was because a wire had corroded. This was a simple $50 fix. While talking with the new mechanic I found that there was most likely nothing wrong with the valve itself, and that I only should have replaced the wiring. This was a $200 (Maximum) job that ended up costing me $700 total. I called Bob back with this information and asked that he simply refund me $150 for the misdiagnosis that caused me to pay an additional extra $350 for an unneeded repair. Bob told me that he was going to keep the money, because he still ran the codes. I reminded Bob that he had charged me for the 1 hour of work to look into the code, not to find the code itself. He then told me that it would have been much more work to actually take the car apart and look into the specific problem. All in all I am left frustrated, confused, and out $500. If he charged me $150 to investigate an issue, but did not do a full investigation and ended up giving me a misdiagnosis I believe I deserve my money back. Bob apparently does not feel the same way.Edit to Response from Owner:There you have it folks. Go to this repair shop if you want life lessons. Don't go to this repair shop if you want fair estimates or good diagnostic work done.

  Winston Smith
6 years ago
Excellent customer service. Friendly staff. Brought my car in to fix the heater. They had to take off the dash. Afterward, the auto start wouldn't work. I know stuff happens. But they offered that if they couldn't repair it, they would send me somewhere else (who specializes in alarms) and pay for the fix.There are plenty of places I don't go to anymore simply because of the customer service. Even if they have the best product around. Golden Rule isn't one of them. All in all, I recommend it.

  Nathan Karnick
2 years ago
Noel and Bob were very helpful and made sure to explain to me what was wrong and gave me a reasonable price to fix what was wrong. The auto team at Golden Rule fixes stuff right and professional. I certainly recommend coming here if you have issues with your car.Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  JJ Burrill
5 years ago
Was able to get me in and out within one hour without an appointment for an oil change. The place was insanely busy and I had trouble finding a place to park. Very grateful that I was able to get my car in because I needed it badly. The guys were efficient, honest and fun to chat with. Will be coming back again, and would recommend!

  Audra Hulett-Schjeldahl
8 years ago
The whole team at Golden Rule is so amazing, they always take the time to listen and understand, and they always keep me updated throughout the process. They are the best shop I have ever been to not only because they do great work, but because they treat their customers like family! I am a customer for life!

  Christy Merkel
2 years ago
Top notch service and customer service. They are the only ones I trust with my vehicles. They won t nickel and dime you. They are upfront and honest which is difficult to find in the town when it comes to vehicle repair. Give them a call, you won t regret it and won t go back to anyone else for your vehicle maintenance or repair needs.

  Joshua Wynn
5 years ago
Always take the time to listen to your concerns and give you plenty of detailed information about your car. They don't waste your time trying to upsell you anything you don't need and actually try to help you find what's best for your vehicle in the long term, even if they have to refer you to someone more specialized. Fair market pricing and never felt like I've been overcharged.

  Seth Stoltenow
4 years ago
These guys really are the best in town. I lived in Grand Forks for 3.5 years and this was my favorite place to take my car. Keep in mind, they usually have a backlog of work so schedule an appointment if possible.

  Samantha McLean
8 months ago
Fixed great. Good price. Right on time. Trustworthy and friendly.Would recommend to a friend.

  Jackson Thomas
8 years ago
These guys take their name seriously. Noel behind the counter was friendly and gave honest advice. They really thought about my position being a student with a cheap car. They made no attempt to talk me into unneeded services or repairs. The necessary parts and labor was at set reasonable prices. I will be back.

  Blake Christianson, Greenberg Realty
a month ago
Honest and reliable to get things done

  Tanner Hanson
7 months ago
Great customer service very helpful and not getting ripped off very helpfulService: ElectricalService: Electrical

  Tom Harlow
10 years ago
Excellent work from a locally owned repair shop. Recently they replaced my tires. I wanted to keep the old ones to sell or give away. They bagged each of the old ones individually before putting them in the back of my jeep! Thanks for the attention to detail, I really appreciate it.

  Cynthia Prom
7 months ago
Thanks team for fixing my daughter's electrical problem. No more dead batteries.Service: Electrical repairService: Electrical repair

  Mike Baird
3 years ago
Reasonable rates, friendly staff and they get the job done quickly. I would recommend this place to everyone. The owner Brian Funk will treat you like family.

  Don Kramer
6 years ago
I've been a customer here for over 20 years. I have recommended Brian's services to countless people over the years, never have had anyone regret it. They are prompt dependable and above all honest.

  Ore Odujole
4 years ago
I had a situation where I had my car misdiagnosed, and they almost made me cough up $400 for parts that wasn't needed to begin with. I thought with their expensive prices I'd be getting quality services but that wasn't the case at all.

  Chrislin L M-Leech
3 years ago
Extraordinary service, despite being locked down! Door to reception desk may be locked, but don't expect to be left standing, as Noel was right on top of things before I could reach my car!! BRAVO, GOLDEN RULE AUTO REPAIR!!