Gateway Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Craig Claflin
a year ago
Got caught mid-trip between Mpls and Jamestown and needed a diagnostic about a new noise. Snow storms were brewing and they were really busy, but they got my car in to verify it was wheel bearings. Checklist also identified a couple other needs. Parts were ordered and storms hit, delaying them. Maresa was wonderful with her updates while I left my car with them. I was able to have it fixed and meet my travel deadline. Great service and excellent communication! Thank you!Services: Auto engine diagnostic, Vehicle Inspection

  Kylie Kane
2 years ago
Appointment was at 7am for a hood latch recall. This is our third attempt to get it replaced. In the past we had appointments but they failed to tell us they didn t have the part. Today, I ve been here 2.5 hours so far. Car still isn t done. Everyone here after me has left. I was hesitant to come here anyway for this, as last time i was here they tried to sell me an air filter (standard practice it seems) and i declined, and the techs removed my air filter all together and sent me on my way without it. I wonder if i could get a pizza delivered to their customer lounge

  Nate Turbeville (natet330)
a year ago
EDIT: I was not contacted at all. The reply to this posting from their service department seems to be an attempt to save face on the internet.I went in to get diagnostics performed on my Nissan Murano due to an airbag warning light being lit on the dash. I made it clear that I only wanted the diagnostic performed. I had read the codes for free at an Autozone and was told the code could be a few things and that a dealer could narrow it down further with a special scan tool. They quoted me one hour of tech time for the diagnostics, and it was in the shop all day long. They didn't narrow down the issue anymore. They gave me the same DTC that I had gotten for free from Autozone prior to this, but Nissan tried charging $150. When I mentioned this and asked for explanation of what this time was used for, I was told they tried contacting the tech who supposedly did the work. He said he was to busy for explanation and told Maresa to just charge 30 minutes instead. Then she checked the system and showed me that the tech was clocked in for over 4 hours working on my car. All of their hours charged and pricing seems arbitrary. This was extremely unprofessional. I will not be going back, and I will make sure nobody else I know makes the mistake of going here.Service: Auto maintenance

  Gabbie Brandt
2 years ago
Totally unreliable customer service. Brought my car in at 8:20 am for a minor fix, was told it would be done in the early afternoon, but by 8pm I hadn t heard anything and they closed. Not sure why they would tell me my car would be done within the day and then leave me overnight with no car. Last time I was here they had my car for 12 hours and only charged me for 30 minutes of labor, so I m really not sure what they do with all that time. If it s not going to be done within the day, don t tell the customer it will be and just leave them hanging with absolutely no information. Unprofessional.

  Crippled Guy Outdoors
2 years ago
Gave us a quote of $300 to replace the exhaust variable valve timing solenoid. Part is $60. Time it takes anyone to put in is 10 minutes. Not sure how that adds up. Not sure I would trust them with actual repair numbers.

  Laura Brahos
a year ago
Awesome friendly service by Jeff! He thinks outside of the box to help out his customers .because of this we will be also shopping here in a few months again when we re ready to replace my Ford Escape!Thanks Jeff!

  Will Hall
5 years ago
Excellent customer service, showed up way early for my appointment and they got me right in. Staff is always very friendly and never too busy to talk or explain anything. Each visit ends with them making sure they got everything right and to make sure there is nothing additional I need. Also they are great about coming out while I wait to keep me updated on the progress.

  Abdala Barre
6 months ago
Some one answered my call was mean the way he talk to me

  Carlissa Matt
9 months ago
Scott Campbell had been wonderful working with my husband and I finding a vehicle

  Sanchi Rai
10 months ago
I m waiting for my car part it s been 7 months