Gateway Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chuck Ebbighausen
4 weeks ago
My wife and I purchased a 2013 2.4L Chevy Equinox on 11/10/2023 from Gateway Clearance with approx 134,000 miles on it. We really liked the car and the purchase experience was great. Unfortunately after approx 1,000 miles driving we brought it in to Gateway Service for a check engine light on March 19, 2024 and discovered the engine repairs would be very costly. I contacted Andrew McDonnell, Sales Manager at Gateway Clearance, and after reviewing the situation he agreed to work with me on resolving the issue. I would also like to compliment Shane Monjeau, Service Adviser at Gateway Chevrolet Service and anyone else who was involved in producing a positive outcome out of a negative situation.

  Cassandra Anderson
2 months ago
I have to say that these guys went above and beyond to make sure that I was taken care of.My service advisor Shane set me up in a car while mine is still being fixed. That took a huge weight off of my chest!To make things even more convenient, Cody Pratschner from the Clearance Center (where I bought my car,) made sure to call me and ask what was happening, and figured out a plan to get this taken care of! All thanks to my salesman Ryan Graham, for bringing it to his and Ryan Payson s attention and getting the ball rolling in the right direction!You 4 ROCK!I appreciate each and every one of you that had a say in this! You guys are great at what you do and really care about the customers.Thank you so much.

  Patricia Sue Gontz
3 months ago
Great place to bring the kids and animals for a day of fun and togetherness. We all love it there. I will be getting my seasonal pass for this year

  Kirsten Ann
8 months ago
This wasn't my first encounter with Gateway Chevy. They're amazing from the time you book your appointment until they return your vehicle. Top notch care and respect for their customers!!!

  Levi Anderson
a year ago
I really hate doing this but this is the second time in a row this has happened. I had an appointment in the morning for an oil change and differential fluid change and spent over 8 hours waiting for my pickup. I was offered a ride but had nowhere to go so I spent my whole day at a store nearby and at dealership. I was going to have them fix an oil leak that was estimated at 30 dollars the trip before where they previously took 3.5 hours to rotate my tires. This oil leak turned into what they said would be a 3,000 dollar repair because they would have to remove my engine to fix. I didn't get this estimate until 4.5 hours into my appointment today and waited the additional 3.5 for the oil/fluid change. I didn't get my pickup back until I walked to service area and asked if it was done and forgotten about. Nice Service man but as I said before the amount of time these trips have taken has been far too long in my opinion and think there should be more efficient service.Service: Auto maintenance

  Josh Wudtke
a year ago
Felt like I was lied to for what was being repaired. I was told that a wire harness was being replaced. I had no idea that that meant 2 feet of wire being spliced into my ABS wire harness in an easily accessible area. Had I known what the fix actually was I wouldn t have done the repairs at all, 2 feet of wire and one connector for $200 and $350 in labor. I was told that GM sets the prices well I wasn t given photos of old, I didn t even sign off on the work just a phone call that asked is it okay if we replace the wire harness which to me meant more than what it was. I ve bought vehicles here and was planning on buying more but the service just left a bad taste in my mouth. GM sets the prices well some clarity on what s actually being installed would be great.

  Katelynn Engebretsen
8 months ago
Matthew D. was great to work with. I brought my vehicle in for a couple of things. It was completed in a timely manner- same day.

  mark5009mark5009
3 years ago
Paid a whole hell of a lot of money on repairs to make my car slightly safer. One of the repairs was a oil leak repair. When I finally got the car back and drove it home. I noticed oil spots on my drive way as well as a dripping noise hitting the skid plate.The shop has great customer service BUT lacks good mechanics. Or lacks the due diligence of management to follow through to check work or verify it was done correctly.If you go here Take Pictures prior to work done. Ask questions. Mark components that need replacement so you can see it the work was done.I hope I make it to my destination. I thought ahead and got extra oil.To the shop do better.To the customers be safe.

  Victor Toribio
2 years ago
I was treated well and and everyone was very polite clean bathrooms and clean store. Complimentary coffee and espresso along with other treats. I was kept informed of my vehicles progress through the process. And physically shown printed reports. Thank you for the great service!

  Arien Thompson
3 years ago
Oh you know, called to get a headlight replaced. Was told to just come on over. Waited for 20 minutes for a person to even talk to me to inform me that they wouldn't have an opening until Tuesday (it's Friday today). Not a huge fan of having my time wasted so I'll try somewhere else next time. Being the busiest doesn't mean being the best I guess.

  Dustin
2 years ago
Zach in the service department is awesome Very professional service here at Gateway, very happy I found them when I moved here, and they have earned a loyal customer since. Thank you and your team for the hard work.

  Jason Peterson
a year ago
Good location and good service. For my tire replacement, cost was comparable to many other locations in the area.

  Jamie Zutz
2 years ago
He is very disappointed with the service I had received They said they fixed the problem drove it home had to turn around and go back because the same codes on my vehicle popped up again so in addition to the money I spent prior I had to throw more money at it They said it was the fuel pump while the thing that they fixed, they fixed causes codes for the fuel pump so I could imagine that that never even needed to be replaced

  Guy galliger
11 months ago
Always treated me good with service and repairs

  Maddie
10 months ago
*Edit Gateway did reach out and make it right.

  Christy Patrick
3 years ago
Check engine light officially turned off. Thank you so much!

  Bruce Marks
3 years ago
Great sales people work with you

  andrea lessard
4 years ago
Great helpful service

  Larry Myers
3 years ago
Good people

  Sharon Woinarowicz
4 years ago
service with a smile