Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jesse Freitag
5 months ago
I recently had an encounter with Walmart Auto Center that I think is worth sharing. My goal is not to disparage the establishment or its staff, but to provide an honest account of my experience, which may help others adjust their expectations when utilizing their services.1. Scheduling and Communication Issues: After ordering tires online and receiving notification of their arrival at the store, I scheduled an 11 AM appointment on a Tuesday, taking time off work to do so. Unfortunately, upon my arrival, the staff couldn't locate my tires and after 40 minutes of waiting, they promised to call me by the end of the day with an update. I had to initiate the follow-up call that evening, only to learn the tires were now actually at the store and that I could schedule another appointment. This miscommunication and the need for proactive follow-up on my part were the first signs of organizational challenges.2. Appointment Rescheduling: With a snowstorm approaching, I was keen on getting my tires changed promptly. The only available slots on Wednesday were 5 PM or 6 PM. I chose the 5 PM slot, despite the inconvenience it posed to my family routine with a wife and two young children.3. Service Delays: I arrived slightly early for my appointment and was under the impression, based on Walmart's website and conversations with employees, that the service would take about an hour. However, my car wasn't taken in until nearly 6 PM, essentially rendering my appointment time pointless. This delay impacted my evening significantly, as I couldn't join my family for dinner or be of help with the kids.4. Completion Time: My car was finally ready at 6:46 PM, cutting it close to the store's closing time of 7 PM. The cumulative effect of these issues was quite disheartening and frustrating.Pros: The tires were affordable. The tires seem to perform well on slick roads so far. The majority of the employees were pleasant.Cons: Inaccurate tracking information and scheduling inefficiencies. Lack of proactive communication from the staff. Service duration significantly exceeded the expected time.Lessons Learned: Reflecting on this experience, I realize that sometimes cost savings come with trade-offs. In the future, I would verify the physical presence of the tires at the store before scheduling any service. Also, I would plan for a longer service window, beyond what is initially communicated.In conclusion, while I appreciate the affordability of the tires and the courteousness of most staff, the overall customer experience was marred by organizational disarray and communication gaps. It's crucial for businesses to manage customer expectations effectively, and unfortunately, that wasn't the case here.Rating: Given the affordable pricing and the final product's satisfactory performance, balanced against the significant organizational and communication issues, I would rate my experience at 2.5 stars out of 5. I hope this review serves as constructive feedback for the Auto Center and helps prospective customers gauge their expectations.Service: Tires

  jordan freitag
6 months ago
Very lazy shop. A guy named Allen didn't call me and i just finally called 4 hours later just to find out they didn't put my new wheels on because the lug nuts need to be a different size. I bought new lig nuts and brought it again the next day. I was told they can't install because tire was slightly rubbing. Couldnt they have told me that on day one??? Huge waste of time with these idiots.

  A Deaf Mute
a week ago
Got it done fast. Quite cheap as well.

  Sean Mccoy
4 months ago
Super fast, great price to fix my flat tire.

  Erin Murphy
11 months ago
The gentleman that helped me was great! My car was done very fast and efficiently. I will go there again for my future tire needs!

  Vincent Ferrante
6 years ago
I was going on a long road tire and needed a new tire because my rear wheel had a long staple in its side wall. Wal-Mart was the only store to have the correct tire to fit my truck, and offered a good price on a oil change which came with interior and exterior cleaning.The staff communicated well with me. The wait was average, and when I walked in there were a lot of customers before me, so it wasn't anything unexpected. Lastly, they gave me some coupons to knock down my cost at check out. Overall, it was a five star experience. I recommend this place for a tire repair and a oil change.Also another cost saving tip is buy your whipper blades here. It was 6 dollars per. All you do is pay the cost of the blades you want and they'll put them on for you. It saved me time and a little bit of cash.

  Jacob Nistler
2 years ago
Would not recommend whatsoever. It took them three hours to tell me my tire was not repairable and then when they did put the new tire on it went flat within two weeks. Tried to blame it on weather. Horrendous. Not sure if it s a faulty tire or faulty crew members but either way it s ridiculous.Service: TiresService: Tires

  Cassie Aamold
5 years ago
Got my traverse in right away for a new battery, didn't take long at all and best price I found in town. Very friendly and helpful staff. Answered all my questions right away and straight up with the prices. I will be going back for sure for new tires soon, I definitely recommend.

  May Wahl
5 years ago
It was decent. They got the job done successfully, but their service is usually not great. They couldn't get my car started because they literally didn't put the key all the way in the ignition and we had to start it for them.

  Calvin Benson
a month ago
Efficient and price effective service

  Alicia Flemmer
4 years ago
The Manager Here Is Amazing! He Helped Me Pick Out A Wiper Blade And Installed It.. Something Happened With A Previous Oil Change And He Took Care Of The Problem That It Caused NO QUESTIONS ASKED And Reimbursed Me For The One I Got! He Is Very Professional And Amazing To Deal With!

  David McClellan
2 years ago
Before flying home for a week I drop my truck off for an oil change and it is always ready when i get back !

  Mark Wanner
5 years ago
I've had good experiences with these people. Good packages for deals on tires and repair work for your auto. Very satisfied!

  TIM BIRK
4 years ago
I get all my tires and oil changes there courtious and helpful out in 45 mins usually.

  pat smith
5 years ago
Just went in to buy a few things. Auto cat care center took forever.so, after 10 minutes I went to the main checkouts and had to go through the store with a bag of stuff I paid for. Not real happy but I will live.

  S R
11 months ago
Great prices for tires and oil changes.Services: Tires, Wiper blade installation, Oil changeServices: Tires, Wiper blade installation, Oil change

  Douglas Jackson
2 years ago
Had an emergency leak on a tire got me fixed up and out the door in less than an hour grateful for all of them

  James Gear
2 years ago
They were understaffed and did everything they could to get me out of there on time. Nice people.

  Denna Lucas
4 years ago
Very nice staff, they let me know right away that the wait time would be over a hour.

  Jason Karlson
5 years ago
Everything was great except one person for checkout. I think took linger checkout then my car to get done.

  Hope Landsberger
4 years ago
They don't always listen to what you need or want done to your vehicle. Wrong oil in one and stripped lugnuts on one tire.

  Bridget Tilghman
2 years ago
Quick... some parts needed for older vehicle not available.

  Dathan Howard
4 years ago
Just don't have alot of confidence I. The employees to do there job right

  annal holden
5 years ago
No one answers the phone when calling to try to make an appointment. Let it ring for over two min and nothing.

  Krystal&Michael San Juan
2 years ago
Good Place To Get Your Vehicle Taken Care Of

  Denna Lucas
4 years ago
Nice staff, told me upfront about the wait time.

  Johanna Draper
4 years ago
I get everything I need here and for a fair price!

  Bill Pudwill
4 years ago
Ok place for a tire change nothing great

  Michael Fox
5 years ago
Fast and easy oil change, this time. :)

  Jamie Laducer
2 years ago
Got nails removed from tires