Auto Direct Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carl Jesse
9 months ago
Update - over 2 years and I'm even More impressed with the level of professional polite and personal attention of Auto DirectThey still treat customers like they are welcome and not like an interruption to the dayThey are patient and low key with their recommendations and will even recommend against spending money based on your situation and future plansHighly recommend them for sales or servicesI was looking for a place to maintain my wife's newly purchased car where we could develop a relationship with not only a business but also the people who work there.Jeremy the service supervisor is extremely personable knowledgeable and really pays attention to not only your vehicle but also you as an individual you're not just a dollar sign come walking in.It's good to finally have a mechanic service that you can trust to not only be honest with what you need at the present but can also keep you advised of what's coming up and what you need to look out for in the future.Overall very thankful to have found and connected with these wonderful people and the outstanding business they operate!

  Elizabeth Daniels
3 months ago
Picked up my older car today after major repairs. It definitely rides smoother than before and the issues I was having with it seem to be resolved. Repairs took awhile, which I expected due to the holidays, but were finished when I was told they would be. They gave me a very detailed invoice of the repairs. I am very pleased and impressed. Thanks, guys!

  Domanick Smith
2 months ago
Listen if you are in Zebulon and in need of vehicle service and want it done with outstanding reliability stop by and see Jeremy and Patrick in the service department. Awesome guys and part of an awesome team. Got me back up and running. Thanks guys.

  Jessica Arrington
2 years ago
I love this place! They actually act like they care about me and my car. They are always efficient and quick. Jeremy really gets to know his customers.

  Pamela Wells
a year ago
Purchased a 2020 Altima from this dealership on 5/11. A week later the oil maintenence light came on and I noticed a piece on the hood was lifting up. I took the car back to dealership. The machanic(Jeremy Medlin) told me to come back yesterday 5/24. Well after they took my car to the back and bought it back up front the service tech tells me he put the wrong service sticker on the window and forgot to reset it. Jeremy Medlin said the part that was coming up on roof would cost me $172 to repair. I asked him who was gonna pay for it. I just bought this car. He told me to talk to the manager maybe they would take care of the bill. So my sales rep Wesley Thomas relayed to the manager. They went outside walked around the car. The manager had the nerve to stand before me and ask me "What happened" I replied you tell me I just bought the car. I've done nothing but drive the car. He tells me we can do 1 or 2 things. He could get a glue and "maybe" it would hold it. Or just pay to have the part fixed. Then he had the nerve to tell me I didn't understand because i was questioning the situation. And Why was I mad. The nerve. The worst mistake i made. I will say Wesley Thomas the sales rep was ok and Michael Wells was cool. Customer satisfaction Not at all.Service: General repairs & maintenance

  J. Franks
11 months ago
Stopped in just to look at what they had on the lot, however, we were greeted by a very friendly sales representative who was helpful and informative. He answered all of our questions even though he knew we weren't there to buy at the moment. When I'm in the market for a good previously owned vehicle I will definitely be coming here to see what's available.

  Michael Giacinti
a year ago
I always take my work trucks here. They are great at working with us to get the work trucks back on the road. Very knowledgeable, and quickly finds problems and works on getting them solved as soon as possible correctly the first time. I highly recommend this place for any service needs.

  David Worthington
a year ago
Excellent service, quick turn around and pricing was very fair. Working out of state and they were phenomenal in getting back to driving.looking to buy a vehicle from them as well

  Selena B
3 years ago
Was super good service, Rick our salesman was what Sales/Customer Support should want to achieve. Didn't have away to complete the paper and Auto Direct sent him to pick me and my family up. Needless to say we drove home ourselves in a new car. Highly recommend them , no false advertising. They will help you obtain all you need to get your riding!

  Henry biggdogg67 Tart
10 months ago
Great service if you need something done to your car talk to Jeremy he'll give you the best price in time Nice guy check them out

  Taz Raasch
a year ago
Jeremy's honest and the mechanics just as well... They've taken care of my wife and son's cars... And from now on, I'll be bringing my Yukon to them for everything from oil changes... and God forbid, major repairs...

  Wesley Thomas
3 years ago
I brought my wife's van in to get tires and an inspection and I also brought my vehicle to get my oil changed and to get the brakes worked on. I received nothing but friendly and professional customer service! Go to Auto Direct Service center for all of your vehicle service needs! They will treat you like family!Services: Tires, Brakes, Oil changeServices: Tires, Brakes, Oil change

  Ann lomison
2 years ago
My family has taken all of our family vehicles to Auto Direct Service for last 4 years! They have always provide great competitive pricing and great customer service. HIGHLY recommend!Services: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, A/C installation & repair, Battery, Oil changeServices: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, A/C installation & repair, Battery, Oil change

  David Cox
3 years ago
Not very professional, Called once and someone picked up and them immediately hung up. Called right back and the automated system rerouted me three times while promoting 60 years of service professionals and then finally on to a machine asking me to leave a voice-mail and someone would call me back. Cacth was, the voice-mail box was full and hung up on me. So I will take my business else were.

  Katish Ryan
4 months ago
I loved the customer service....

  Carol Hobbs
a year ago
Honest diagnosis, fair prices and friendly staff. Very happy repeat customer.

  Kenya Jackson
a year ago
Loved it!! Walked off lot with a car

  Purley Morris
a year ago
They were so friendly, treated us like family, blessed to have had the experience with them

  anne c
a year ago
Awesome customer service. Would recommend anyone to go here

  Russell Barbour
2 years ago
These guys are great! Jeremy went above and beyond to assist me. Thanks

  Hiram Orozco
3 years ago
Worst place to get inspections. They take forever and then mention things that are not even broken.

  Paige Hinton
6 years ago
Auto Direct is by far my favorite!! They re all as nice as they can be!

  Aaron Weichbrodt
3 years ago
Best service around. Very friendly staff

  Thaddeus Farrar
2 years ago
Great customer service!!

  Judy Riordan
2 years ago
Very nice service people

  Kathy Scott
2 years ago
Highly recommend.

  Bobbie Peele
3 years ago
Love the Team!

  Darrius Caldwell (Slizzaru)
3 years ago
Good place

  Sandy D.
3 years ago
Professional. Fast Service.

  Gregory Thorpe
3 years ago
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