Brunswick Trailers & Marine

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wally Sears
2 months ago
wow excellent place. They fixed my broken leaf springs right a closing time. I was back on the road in no time. I love these guys!Thank You Lena and you dad.

  AT Kollection
10 months ago
What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.LanaEssentially, the 3 important qualities of customer service center around three p s: professionalism, patience, and a people-first attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.LanaLana (exceeded 5 stars and 2 thumbs up). This transaction took place about 4 hours away. Which means I passed a number of companies that provided the same equipment. However her winning personality and prompt follow ups was worth the trip, every call, text/email.Not only did you get the trailer in a day earlier...She called the day after pick up to ensure we have a safe travel to New York!I can not "THANK YOU" enough! For the team that works with you "Thank You" also for transporting this beautiful trailer from Florida.I highly advise that you contact LANA. Even if they don't have what you need she can order and customize it for you!Look at the images ... we got compliments while paying for tolls, at the marina, and I'm sure the list will go on.Thank you so much for working with us!

  Brian Bagot
a year ago
Had the best experience buying my new boat trailer here. Friendly and knowledgeable staff. They had exactly what I needed in stock and at a fair price. A very quick and easy transaction. This will be my new go to spot for anything trailer in Eastern North Carolina.

  Gary Hutchison
8 months ago
Five years ago I moved to NC and was going to purchase a small boat for fishing. I visited Brunswick Trailers and was impressed with their products and especially their customer service. Recently I needed the grease plugs replaced on the trailer Wheels. I called and received the same friendly customer service I had when I bought the trailer. I took the trailer in this morning and was met by a gentleman who listened to my problem, walked into the office, got the parts and had them installed by the time I paid my bill (which was way less than I expected). These people are fantastic. If you go anywhere else, you are missing out.

  Brent Groce
2 years ago
The folks at Brunswick Trailer were great to work with. We had an unusual situation as we were buying a trailer while living 500 miles away. Lana helped us pick out a trailer and then held on to the trailer until we could travel to them to pick it up. They also made adjustments to the trailer to prep it for our boat. Thanks for making a complicated boat purchase much less stressful.

  Bradley schaefer
8 months ago
How the hell did I not know this place existed! I m trying to get new parts for a jet ski trailer that needs repair and after being to everywhere in Southport I was told to go here. They had everything I needed and the advice to get my trailer back on the road safe. Super friendly and knowledgeable. Don t but trailer parts online or anywhere else before going here first! Reasonable prices and the face to face experience of their staff will have me buying all my parts here from now on. One stop shop for all your trailer needs.

  Kevin Sneed
5 months ago
Big shout out to Lana. She has been taking care of my boat trailers for the past 15 yrs since 2008. Only place to go in my opinion.

  Eugene Foster
a year ago
So far this place is top notch. I have an aluminum car hauler ordered and will update as I move forward.Lana the owner (daughter?) Is my contact and she is very informative and knows her trailers. Looking forward to my first pull

  jim maples
8 months ago
Great family owned business with incredible customer service. Lana was so helpful and courteous. If you need a new trailer or service, it would be a mistake to go anywhere else.

  nathan stephens
9 months ago
These folks are kind, patient, knowledgeable, and really care about their customers and their products. They had all the parts I needed to give my trailer a new lease on life. They ve earned a forever customer.

  chris Long
a year ago
Excellent service. Excellent prices. Lana is very knowledgeable and offers affordable solutions for any trailer issues you may have. Large selection of trailers and parts in stock. We have made several purchases from this location over the past several years and always received top of the line service.

  Edwin Pate
2 years ago
Bought a new trailer for my boat here & had a good experience. Short time later encountered an issue with my trailer, not related to them. Asked for their help and/or guidance as to what to do to resolve issue. It took a while for help, but at the end they were willing to bend over backwards for me. I appreciate their customer service & would recommend them for anyone looking for a new boat trailer or service.

  Fred Rose
3 years ago
This is definitely the best place to purchase a trailer. I had an older trailer that needed a lot of repairs and Lana gave me such an awesome deal that I was able to purchase a shiny new boat trailer for about the same price as repairing my old worn out one. Also, she believes in good old fashion customer service which is very rare these days. Highly recommend!

  Brett Neville
2 years ago
If you re looking for good, old fashion customer service, this is the place for you. This family owned business was great to deal with on the purchase of my new boat trailer and had very fair and reasonable pricing. They worked with me to explain the different types of trailers available and the pro/cons for each. I ended up purchasing a Magic Tilt trailer with the torsion axel, and they made all the necessary adjustments to ensure a good fit for my 19 SeaHunt. I highly recommend Brunswick Trailers & Marine for all things related to boat trailers and maintenance. Very happy with my purchase and look forward to doing business with these folks in the future.

  Robert Owens
4 months ago
Great staff, very helpful, got exactly what I ordered.

  Miles Saenger
2 years ago
This is the first time I have ever reviewed something online... These people are amazing, and that is why I am making this review. I had purchased a small sailboat from nearby and called to get an appointment to get new wheels put on the trailer before bringing it back to the western side of the state. When I initially called I didn't know what size wheels I needed since I hadn't seen the boat in person, but the company let me text someone a picture of the wheels the owner of the boat forwarded me for confirmation. Then, they told me to just "bring it by" when I need them changed and that I didn't need an appointment or have to do anything online. When I was finally bringing the boat/trailer to the shop one of the hubs started smoking (bc it had been sitting for years without maintenance) and after stopping to assess the situation I nursed the trailer to the shop. They completely stopped what they were doing to help me get the trailer in working condition by changing out the wheels, hubs, and axel (they had all the parts in stock and at a great price). This was AFTER they tried to see what was salvageable for 30+ minutes so that I would not have to spend more money than necessary. So, when it was realized that this was going to end up being more than just a quick wheel change this company did not say that I would have to come back in a couple days to pick it up when they could get to it so that they could get back to what they were doing - they worked until the problem was fixed and I could get on my way. In this day and time it is rare to receive this kind of attention and I could not be more impressed with the friendly, caring people and their work ethic. It is truly refreshing there is a company with these attributes present and I will be a patron of their service again in the future.

  Sammy Queen
a year ago
Definitely THE place to go for all your trailer needs. I was in the process of repairing my boat trailer and called Brunswick Trailers for assistance. Could not be happier with the professional help and assistance from Lana & Dave. I had a fairly long drive to pick up all my parts, but well worth the trip for this kind of customer service!!!

  David Murphy
3 years ago
They were extremely helpful recommending a solution for new brackets for my trailer. Also gave me some good maintenance advice. This is my second time shopping here and I will definitely shop here again anytime I need trailer parts.

  Jay Dub
a year ago
I love this place. I will be making all my tralier purchases from them. And they are cheap. The lady who helped us that day made my dad's father day gift that much more special. Thank you for making my dad's day so special.

  Carol Reid
2 years ago
Great people to work with. They go the extra mile to make sure you are getting the proper parts to make your repairs. They don't try to sell you things you don't need. Their prices are great and they are honest I highly recommend them and look forward to doing business with them in the future.

  Lisa Medina
2 years ago
Such a great place! We purchased a new boat trailer and had trouble adjusting the runners. Took it back and they helped us without question! I highly recommend this place and customer service is top notch! Thank you!!!

  Trey Hill
3 years ago
Brunswick trailer and marine is a great company with outstanding customer service. We were transporting a boat from NC to Alaska when we had double axel failure outside of Raleigh. We had to go 150 miles east to the coast to find a triple axel that would fit our boat. Brunswick trailer and marine had the only triple axel in the Vicinity. Because our boat was 150 miles west we were very nervous about the purchase because we weren t quite sure if it was a fit. Do to the great customer service and due diligence of their team, they assured us it would be a good fit. And it was!!! Thank you Brunswick for all your help and helping us get back on the road to Alaska!!!

  George Hart
2 years ago
Called yesterday with a jet ski trailer that had a busted axle and even though it was after closing time they still answered the phone and took the time to check to see if they had a replacement axle in stock. Showed up the next morning at 8am and the owner jumped right on it. Don't hardly ever see customer service like that anymore. Highly recommend!

  Jim Fore (Wicked Games Fishing)
3 years ago
Talk about Customer Service. Lana went above and beyond to help me out. Awesome to work with and put me in the trailer that was meant for my boat. Would highly recommend Brunswick Trailers to anybody that needs a new one...

  John Jacobsen
a year ago
Excellent service. I highly recommend Brunswick Trailers. The staff is very knowledgeable, professional and friendly!

  Robert Wydra
2 years ago
Friendly folks. Reasonable prices. 1 week turn around. They replaced rusted springs and wheel hubs.

  Indy Mike
a year ago
These guys are great. Quality work done at a fair price. Very cooperative.

  jorge zuniga
2 years ago
Great Service fair prices and good Quality work, as for Mr. Dave he will treat you Right.

  Adam Craze
a year ago
Very helpful and polite. Best place to buy a trailer!

  Zachary Rollins
9 months ago
Great prices, great work, great staff.