Wilmington PowerSports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sasquatch Maximus
2 months ago
Great experience with Steve, Brandon, and the rest of the folks at Wilmington Power Sports. They made the purchase of my KLR seamless and painless. I can t recommend them enough!

  Emily Jo Roberts
4 weeks ago
I read the reviews prior to taking our inboard yamaha jet boat to them to make some repairs and was a little hesitant based on some other reviews, but my options were limited for this type of boat.We scheduled an appointment with them a few weeks out for parts. I loaded up our boat, an hour a half away, and drove it to wilmington, dropped it off. A few weeks later I called to check in on the progress and was told the tech was out sick. A few more weeks later checked in to say there was a part delay. I dropped our boat in September.They didn't get to work on it until November. We got the call in December it was ready. We had to get a truck to go down and pick it up and while trying to do that, I got COVID and the flu and was very sick. I literally forgot about our boat after recovering from that because we had not been down to the beach property since.W P&S called us in February to tell us they were going to start charging us storage fees if we don't pick up right away.So we did. We got a truck and were down there within a couple of days. And took the boat to the beach. Four days later we excitedly dropped it in the water, only to realize the steering is not working.I called to see if maybe they had tightened something...to be told they didn't touch the steering. I proceeded to ask if they even checked it. And was simply told it likely corroded between the time they had it and i picked it up.I had them do a full service inspection on it, in addition to changing two motors...and they didn't think to check the steering before I picked it up. And when i picked it up, it was the dirtiest it had ever been.So I'm a pretty unhappy customer and would advise buyers to beware before taking your products here to be worked on.

  Gary Babbitt
8 months ago
My wife and I bought our first boat here (Seadoo Switch Cruise 21 230hp). From the first day we walked in as spectators, to the last day that we signed and brought it home, it was a blast working with the staff! A special thank you to Brian our sales expert who meticulously outlined every detail for us as new boat owners for a smooth transition. Next Matt the owner made the deal happen even staying there after hours to ensure that our boat was assembled and ready to go prior to his vacation to see everything through. Last but not least is Brandon the finance guru! He found us a great bank with great financing. The entire staff on a whole were extremely knowledgeable, friendly and accommodating!! Please come see these guys and gals for all your power sports needs!!!

  Nickolette Rohner
10 months ago
Got my son the elektrode for his birthday. After two laps something malfunctioned in the throttle. After calling power sports they took the bike and fixed it all under warranty. Took about a week to fix. Everyone was supper helpful and so nice.

  Ashley Tockweiler
2 years ago
Bought two Yamaha VX ho s from here. Justin was our salesman and he was wonderful. I was working with two dealerships at the time and he was extremely patient and answered all my questions in a timely manner, while the other dealership kind of waved me off. We did all our negotiating over the phone. We scheduled our pickup and we re in an out in less than an hour. Justin was extremely professional, knowledgeable and easy to talk to. He said we could reach out anytime with questions later down the road. Highly recommend working with him! Overall a flawless and great experience.

  Angela Finley
a year ago
We LOVE our new boat. And it has been a delayed process in getting it but not because of anything to do with PowerSports (COVID/Supply Chain). Our salesman, Dameon was awesome and did everything he could to keep the process moving along until personally delivering it to us for the maiden voyage. He and Bryan were super knowledgeable and took us out for the first ride to demonstrate all the features of the boat and to insure we were comfortable to drive it off into the sunset (LITERALLY).

  Matt Wells
6 months ago
Wanted to thank Paul and the service team for a job well done to resolve a factory defect on my ATV. They were quick to work me into their schedule and did a great job keeping me informed on progress. Thank you!

  Aric Martin
2 years ago
Took my Vanderhall Venice here after Vanderhall of Greensboro refused to work on it. I needed a new bump shifter and my check engine light was on. Needed an oil change and a couple other minor issues. They diagnosed the issues with my vehicle and ordered the parts within a few days. Parts were delivered in about a week or two. Parts were installed about 4-5 days after that. Vincent was in contact with me throughout the entire process so I was aware of everything. When I came to pick up my vehicle it was being stored indoors which was nice to see. Only complaint I have is the carpet in the vehicle was rather dirty, but an easy fix when I got home. Will FOR SURE be coming back to service the Vanderhall in the future.

  Phil Barbalace
7 months ago
I've had mixed results dealing with WPS these last few years. Some good, some not so. Over a month ago, the woman in the service dept. was supposed to get back to me about an inquiry. Never did. At the same time, in the showroom, a sales rep was going to get back to me in a couple weeks about next years' Waverunner models and availability. Never did. I know the owner reads these reviews and usually responds. But there seems to be disconnect between him and his employees. If I can't get service work on an existing jet ski or a new Waverunner through WPS, I'll just go to Redline in Myrtle Beach, a larger and more responsive dealership, even though it's 85 miles away. --Phil Barbalace, Wilmington, NC.

  Mark Davis
8 months ago
What a great job Brian (salesman) and Dameon ( manager) did on my sale. Brian took the owners manual and marked all the important items. I have never had that done on anything I have bought. Dameon made sure everything went smooth and always had time for me if I had a question. It was 5 star service from start to finish.

  Jeremy Polich
7 months ago
And what started out as decent customer service when dealing with the sales side of the house has quickly devolved into some of the worst service that I ve experienced.Due to an error, on the part of Wilmington Powersports, a delay has been caused in getting my vessel registration in a timely manner. Technically, I can t ride my brand new Sea-Doo because I don t have a current registration. I have called three or four times and I ve been told that I will receive a call back, which never comes. I have provided them more than once with the information they ve requested and still have no idea of what the next step is or how long it s going to take. Had I known this would be the issue I would ve spent more money somewhere else for the same product.

  Dee Bennett
a year ago
The customer service is hands down the best I have ever experienced. I brought my 2 Wave Runners in for repair and service. I live out of state but have a beach house in Topsail Beach. They allowed me to keep my skis there for 6 weeks until I got back to NC. Upon picking them up and getting them back to my house which is about 40 minutes away, I found a couple minor issues that should have been addressed while at the dealership. I called the service manager Paul and explained what I had found. He told me that he would get the parts that were affected and personally drive to my location and make the repairs himself. He came out yesterday and fixed what needed to be fixed. He took his time and also answered some questions I had concerning maintenance of the skis. It was an amazing experience. I highly recommend Wilmington Power Sports for all your needs. Thank you Paul for the awesome service.Joe- Topsail Beach

  Lana Humphrey
4 months ago
Brandon and Brandon were amazing and patient. They were professional and very informative to help us make the right choice.

  Justin Hall
8 months ago
I had a SCHEDULED Service appointment for 7/18/23 here we are 8/10/23 and they still have my 2022 Can-Am Ryker. It went into service for 2 recalls, first service , and factory radio not working The bike is ready to be picked up its done, however, the radio still is not fixed. I have ran into several excuses, It has to be taken to original dealer where it was purchased , Where you bought it used the wrong part number , We are waiting to hear back from BRP .. Here is the real kicker, I called BRP today and there is absolutely no case number open that is linked to my bikes serial number! I am beyond frustrated! I feel like the dealership is stringing me along. Just fix the radio! I will never ever spend another dollar at this dealership or use them for any sort of service after I get my bike back. I have also filed a complaint with BRP against the dealership. I must also add that I had to call every other day for updates. Nobody ever once reached out to me regarding what was going on during this process. I understand you get busy, but a simple text, email, something! But then again thats the reason I purchased my bike elsewhere, no communication or enthusiasm to sell me anything, they didn't want to work for my business. Lessons learned.**Update 8/16/23**My motorcycle is now ready for pick-up. I had to call them to be told it was ready they did not call me. I am now told there is going to be a $50 deductible I must pay for my radio being repaired under factory warranty. I am not paying a deductible for something that is under the factory warranty! I will be in to pick up my motorcycle by end of the week. So just a recap The had my bike for over a 3 weeks for a scheduled service, and two recalls, radio was finally fixed! Again, read above and be warned!!!

  Paul McHale
a year ago
I have just returned from a service pickup of my 2020 Can-Am RT Limited. I dropped off the bike for basic repairs more than two weeks ago (tightening plastic covers and a loose mirror, plus installation of a new GPS). Throughout the two weeks I received ever-changing cost estimates ranging from $210 to over $600, without ever altering my initial work request. Promises that my Can-Am was "next to be repaired after completion of a big job" were repeatedly broken. Yesterday I was informed that the assigned tech was now too busy "building skis" to begin my GPS installation - but that it would be completed "next Tuesday," nearly three weeks after I had first dropped it off. Meanwhile, the bike was stored outdoors, without cover, during horrific weather (a historic thunderstorm and baking North Carolina sun). Thoroughly dissatisfied, I retrieved the bike, paid a nominal fee to avoid argument, and returned home. I urge you to read all of the Can-Am RT service reviews for Wilmington Powersports. There is a consistent pattern. My strong recommendation: take your business elsewhere.

  Jeremy Polich
7 months ago
In a world where communication and competence are paramount, Wilmington Powersports stands as a prime example of everything that can go wrong. With a laundry list of shortcomings, from unreturned phone calls to an utter lack of care for problem-solving, it is hard to imagine a worse customer experience. As a disgruntled customer, I am left with no option but to share my continued encounter, hoping that others can be spared from the ordeal I endured.From the very beginning of the issue with an incorrect VIN, which is an honest mistake, it was clear that communication was a foreign concept to Wilmington Powersports. The promised updates were as elusive as a mirage in the desert. It's not an exaggeration to say that their lack of communication bordered on intentional negligence. Promised callbacks turned into a string of conversations with people who didn t know what was going on. But their defense when asked to speak to someone that could help was, At least you re getting to talk to someone about it. It's bewildering that a company in the modern age can fail so miserably at something as basic as returning a phone call.To add insult to injury, their incompetence seemed to know no bounds. Every interaction with their representatives left me questioning their level of expertise. It's as if they hired individuals completely unqualified for their roles. The frustration of trying to explain the issue repeatedly, only to be met with confusion on their end, is beyond infuriating. I found myself trapped in a nightmarish loop of repeating the same information to different people, none of whom seemed to possess the necessary understanding to comprehend, let alone solve, the problem at hand.Perhaps the most appalling aspect of this entire debacle was the complete lack of care exhibited when it came to fixing the issue. The nonchalant attitude they displayed was nothing short of shocking. It was as if they viewed my problem as a mere inconvenience, unworthy of their time and attention. The empathy one would expect from a reputable company was nowhere to be found. Their indifference to my frustration and distress only added insult to injury, leaving me feeling utterly defeated.In a world where customer reviews can make or break a business, they seem to be begging for bankruptcy. If I could, I would assign them zero stars without hesitation. It's clear that their commitment to providing a satisfactory experience is nonexistent. It's not just about a single mishap; it's a pattern of neglect and disregard for their customers. This is not a company that deserves anyone's hard-earned money or trust.Frustrated beyond measure, I feel that I may need to take matters into my own hands and involve the Better Business Bureau. At this point, it was evident that Wilmington Powersports was impervious to reason or accountability. If they wouldn't respond to my pleas for resolution, perhaps the prospect of official intervention would jolt them into action. It's a shame that it has to come to this, but it is becoming clear that they need a wake-up call to realize the gravity of their incompetence.Let's not forget the broken promises that acted as the final nail in the coffin of my patience. They had promised to rectify the situation, but their words proved to be as hollow as their commitment to customer satisfaction. It's baffling how they can make claims and then fail to deliver on even the most basic assurances. Their inability to follow through on their commitments showcases a level of unreliability that is simply unacceptable.In conclusion, my experience has been nothing short of a nightmare. Their lack of communication, unreturned phone calls, incompetence, disregard for problem-solving, and overall apathy towards their customers are a testament to their abysmal service. Giving them even a single star feels generous, and I can only hope that others steer clear of this company to avoid the frustration and disappointment that I have endured. I won't hold my breath for any meaningful change.

  stuart bayley
10 months ago
Had a great experience. Paul came out to my house and swapped my battery out. New battery had a dead cell. it was a hour and a half round trip for me with two ski on the trailer. Above and beyond his duties. Thanks Paul.

  Steinmetz Family
a year ago
This was our second time visiting Wilmington Power Sports, our visit was outstanding, the staff was super helpful, went looking for a small ATV for my 4-year son, we bought the wrong size ATV so we went back the same day to exchange it, very friendly and did a great job exchanging the ATV with a larger one, Thank You for the great service!

  Cape Fear Boater
a year ago
Dropped off my SeaDoo for service yesterday. From check-in to pickup: everything was first class! Everyone was helpful and knowledgeable. Dropped off in the morning, got the call that my ski is ready at 5pm. They also took care of two recalls on the ski and gave me an ignition lock for free, since SeaDoo hasn t delivered the chip for the security system yet. Great experience - I will definitely be back!

  Chanketa Alford
2 years ago
Took Brand New Can Am here for repairs the beginning of June 2021. Waited about a week for a call about what the parts and repairs would be. For weeks in couldn t get an answer, called from a government number and got an answer the first time. Received a quote the next day. Immediately paid the invoice. A couple weeks went by no call about anything so I called to follow up, no answers. July received a call from the owner that someone had broke and stole my 4 wheeler ONLY!! Stated that his insurance would take care of replacing our 4 wheeler. Two weeks went by no follow up at the least from him so we reached back out to him on his personal number as he requested he stated he was waiting for an adjuster. Fine we waited. a couple more weeks call him back he stated he hadn t received the check yet but if they hadn t sent it by the next week that he d cut us a check and then keep the insurance check because we were paying on something we didn t have that was stolen from his establishment. Well called the next week no answer and still haven t received one. This place and owner are bad for business. They actually don t deserve 1 star!!!

  Mark Kidd
2 years ago
I can't understand how they are still in business. I took my Can Am in for service, telling them what it needed, Was told no problem. They never called, I called and drove there several times to check on progress and was told they couldn't locate the parts. After 3 months and talking to several different service managers(different one each time) I told them I would just pick it up and bring it back if they got the parts since it had been stored outside all summer. The day before I was going to pick it up, I finally got a call. They asked if I wanted to pay for the labor so when the parts came in they could just get them on. NOPE. When I arrived to get my machine, all of a sudden they had the majority of the parts in stock and wanted me to pay for those. If they had those already, why didn't the already have them on? The charged a diagnostic fee and then proceeded to charge me a restocking fee for parts I never got. This place is a joke. They have no inventory and tons of machines waiting in service. If they continue to run that department they the way they are, I can't imagine them being around much longer.

  Brian Spencer
4 months ago
Absolutely terrible service, absolutely terrible people . Drive to Myrtle beach don t waste your time and money with these people.

  Jeffery Tripp
a year ago
I took a CanAm Spyder in to have a recall notice CHECKED, no repair was to be completed at that time. I made a appointment and took the bike in on a Friday. The Service Writer stated the bike should be finished before closing on Saturday. As I didn't receive a call that the bike was ready,, and didn't need the bike, I didn't call to check on it. They're closed on Sunday & Monday so I waited, and waited and waited. Tuesday, Wednesday, Thursday. The check on the recall is literally a 30 minute job! Thursday afternoon I called the Service Dept. The Service Writer put me on hold to "check with the tech" to see if it was ready. On hold for about 5 minutes the phone transferred me to voice mail! I left a voice mail and waited.....he NEVER called back! I called again around 4:30 that afternoon and NO ONE EVER ANSWERED! Friday morning I called AGAIN and guess what, It hadn't even been checked. The service writer said she would "go ask the tech" and placed me on hold AGAIN! She did return and stated the tech would "start on it now!" After about an hour and a half, she called me back to report it was ready, ONE WEEK after I dropped it off! A 30 minute job! Several other people have told me they have had similar experiences with sales, parts & service. My experience was only with the Service Dept.

  Eli Smaj
2 years ago
This location is phenomenal, the easiest and fastest sales experience ever. I called over 30 dealerships for an hard to find Can-Am and this location had one I was able to reserve . Justin was my salesman and this guy is amazing. I was able to reserve and pick my bike up, assembled, and clean. No bs, no hidden numbers. Justin is the man!!!The finance guy should smile a bit and match the excitement but i get it its 9-5 job.

  Chris Boggs
8 months ago
Well i bought a jetski from them 3 months ago if you live out of state definitely dont go here not only do they overcharged you for your registrations but you never get it its 3 months later and I still don't have my registration and all they do is give me the runaround do yourself a favor and do not do business with this place

  Bait
a year ago
Ordered a 2022 FX svho. Arrived around august and it has been the best ride ever! The salesman Justin is great and did what he said he was going to do! Unloading and frait was a little more then we were expecting at 2 grand a piece. But other then that, everything was great!

  Tim kita
4 years ago
I bought two Sea Doo skis and I am very happy with them. The salesman was great(Damien). He was very helpful and kept me from buying the wrong ski. I planned to buy two smaller ones and he suggested one bigger one for me and my wife to be comfy and a smaller one for the kids. He was absolutely right. Worked out great. All staff was very friendly and it was a great experience. I previously left a bad review about a situation I had a year ago and this more than made up for that. I'm very happy and recommend Wilmington powersports to all other buyers.

  Tim Kita
4 years ago
I paid to have my Sea Doo skis serviced in the spring and they tried to charge double the original price agreed to. After argument they did lower bill. They are very rude and very slow. I later called about another problem with my skis and was told they don't work on older skis. I need to go somewhere else. They are 2005. Good idea. I will go somewhere else for now on. BTW. Good luck getting an price on a part over the phone. They always want to call you back but never do. Terrible service.

  John Kasch
a year ago
This was my first experience purchasing a brand new boat. Excellent staff! They specialize in demand and service has to be scheduled but they do what they promise. Justin, Kalli tops!

  Scott Loughlin
a year ago
My mom purchased a Polaris Ranger from Wilmington powersports several months ago and could not be happier with her experience. She is now having power steering added to it (she's 79) and they have been super helpful!