Monitech Ignition Interlock Systems

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael McConnell
4 days ago
Kelvin (at the Wilmington site) is quite helpful. I concur that the $45 fee for a missed test is exorbitant. It would've been nice to be forewarned that the unit will drain-down your vehicle's battery if the vehicle stays idle for too long (roughly two days).

  Gage Newkirk
2 months ago
This process was surprisingly less stressful than I thought it would be. Never had a problem with customer service and every appointment was fast and Kelvin was a great guy so it made the experience even easier!

  Cole Herring
2 months ago
Kelvin is absolutely awesome to work with, making light of a rough situation. He s helped to make the entire process streamlined.

  Colbey Rommell
2 months ago
Kelvin has been great to work with. Very helpful anytime I had any issues.

  John Wilson
7 months ago
I had a blow box with this company in the late 2019 to the early 2020. I completed the time that I had to have it in my vehicle and made sure all fines and monitech was paid in full. I was applying for a mortgage for my first house and there was a Nick on my credit report from monitech for $2,126. Credit collection place tell me that I owe monitech this money for not returning equipment and past due fees which I closed out years ago and now it's still on my credit report. I called monitech and the collection agency multiple times asking them to take care of this. Everybody's that I talked to were rude and disrespectful!!! Also they we're not really willing to try to help me resolve this issue. These people are crooks . I got denied the loan because of this. I will be sueing them!!

  Andrew
7 months ago
If you want to be charge for multiple missed arrival blows that cost 45 each visit even after blowing and having it on video or have a false alcohol test that will cost you over $2,000 or make you replace you battery because the device will kill you battery. Then this is the company to be extorted by to drive your own car. Don t forget if you can t get a appointment within the 3 day point for a reset you are forced to pay over the phone or force you two drive hours away to not be help. Will be starting a lawsuit for all the headache this POS company has cause for the lost wages and time from having this in my car. When it doesn t even stop people from driving.

  Greg Simons
2 months ago
Great service to get folks back on the road after running into legal issues.

  Cody Clemens
a month ago
It was very professional, and I was treated with upmost respect. Great guy.

  Beverly Price
11 months ago
This is the worst company ever. if anyone ever gets a DWI do not ever go to monitech.I had a faulty interlock thet went off for no reason at all laying on my passenger seat, said I was abusing the machine, got a notice in the mail 2 weeks later and cause me to lose my license for one year.. Got them back. I had to have the interlock again. The only reason I chose monitech again I had an appointment last Friday. It locked me out of my car permanently trying to get to my interlocked appointment. I was on the phone for four hours with them on hold. I called 16 times on my phone and four times on a friend's phone it has me on permanent lockout I can't even get to my appointment,It has been 3 days and no one has called me back and they're supposed to call you backor drive my car

  Snow Man
5 months ago
Garbage, they will ruin your car and take zero responsibility and have zero accountability. Pathetic operation

  KenzieCat
3 years ago
My experiences have been nothing but positive. I have always been treated with respect and a non-judgmental approach. I am so impressed with the professionalism and exactness (no-nonsense and to-the-point) shown each time. I only do these reviews when I truly feel someone deserves recognition. I hope that Kelvin and Marcus are recognized for their exemplary work ethics.

  Michael Morton
2 years ago
I have tried to be patient with Monitech multiple times but the customer service is just awful. Over the past 2.5-3 weeks I have spoken to a handful of different reps and I have had only 1 person answer my question, in a way that makes sense. But to my surprise, I call back to verify an appointment time to find out That s not how we do. And there s no one higher up to talk to apparently.Do yourself a favor and please do not choose this company. Go with Smart Start or something else.And I would say that I d be open to editing this review if we can get this resolved but it seems like Monitech has already deleted my first review. Very professional.

  Guy Croom
2 months ago
Professional, courteous, good mannerism and easy to talk to

  david thompson
2 months ago
Very fast service!

  Hunter Ennis
2 months ago
Great customer service

  Christy Golwick
7 months ago
Nightmare. Horrific. Better anywhere else. I m been trying.

  Anton
2 months ago
Everything went smoothly

  Heather Kelley
3 years ago
Always nice and friendly and quick just the way I like it!

  Brad McDonald
2 years ago
THE WORST SERVICE TECH EVER.