Matthews Motors Wilmington Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Allie Johnson
3 weeks ago
Have done business here since purchasing a vehicle in 2019, stopped taking vehicle to service center because of poor customer service. Tried it again a year later and Adolfo Martinez took advantage of my 20 year old daughter by performing and charging for extra services not authorized. Also took pictures of the vehicle and would not explain why. She asked for a simple oil change. I am also in the market to purchase another car. Adolfo refused to refund charges for unauthorized work and said he didn't care that I would not purchase my car from their lot and salesperson Kevin Edwards. They lost customers and a car deal so he could overcharge my daughter by $42. I hope he shares that $42 with Kevin. WOMEN BEWARE!!!!

  Marie Quillen
a year ago
Noel was a pleasure to work with! From a female's prospective, it's refreshing to walk in and have someone listen to what I want, rather than trying to upsell me or get me into a new car that I can't afford (cough cough Bob King). Jules the jeep has her beach stuff at the ready and with the lifetime warranty that she came with, I feel a lot more confident about our road trips!

  Herbert Peterson
4 months ago
I came back after 2 years to buy me a new SUV. Customer service is always outstanding. Jusy and Sean make it possible . Highly recommend it-.

  Rebecca Jones
9 months ago
Words can not express how much I appreciate Mathew Motors. I purchased a vehicle from Mathew motors. The vehicle broke down and AD diagnosed the problem as the starter. He then realized I had a manufacturer warranty and I had to take it to the Hyundai dealership. After taking it there 3 times and being told they can not duplicate the problem, being treated like trash and being stranded 3 times, AD with Matthew motors said go get your car, bring it to me, we will fix it IAlmost cried. AD did exactly what he said that he would do. I was ready to trade the car in over a starter because of the bad and poor customer service at Parkway Hyundai but AD at Matthew motors saved the day and my car. There is a much more in detail nightmare of a story to be posted on parkway hyundai website but this review is pure and genuine gratitude to AD and the staff at Mathew motors. From my salesman Ross to Dillion ( spelling) to the sweet Haley in customer service, and the nice ladies answering the phones, I am Mathew motors family for life. AD! You! Saved! My! Car! My! Sanity! And! Restored! My! Love! For ! Mathew ! Motors! sincerely and forever thankful, Rebecca Jones

  Jeremy Hoffman
9 months ago
So take if two sides here. Was looking to get my vehicle appraised. The call to set up the appt was within 5 mins of me hitting the submit button online. Went in the next day for the appraisal. Fair appraisal in the opinion. Gentlemen that I was working with was honest and easy to deal with. Didn't like some parts of the report but that is neither here nor there. I ended up leaving and got into my car where there was a new cup from the gas station and spit and chewing tobacco. I was totally disgusted. Thought about just tossing it onto the ground but took it back inside so they knew that the guy who test drove it left it in there. No apologies. Nothing. Sent a text to the group who was doing the appraisal. No response. Got an email the next day thanking me for coming in. Sent a response telling them what had happened. No response. Probably would never buy a car from here because of this reason. Responding to customers is kind of an important job.

  Ryan Smylie
8 months ago
Huge shoutout to Ross B for my 2nd ride from Matthew Motors. Amazing customer service , extremely intelligent and all around a great man. Highly recommend !

  Moriah Ann
2 years ago
My family has purchased multiple vehicles from this location over the years. We recently purchased two new vehicles through the help of Paul in sales. He, as well as all the members of the sales and service department, go above and beyond to work with you no matter what. The experience and customer service is like no other. Joe has also been a great help over the years! He gives great advice on what s it takes to gets the most out of your vehicle. We really appreciate this company. They give off great vibes and are very personable. I highly recommend to anyone!Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Brakes, Brake service & repair

  DuJuana Codero
a year ago
Had to call AAA for a lock out service, the service response was super quick from Matthews Motors!! The gentleman was personable & polite. I was so happy with the service. Would definitely recommend.

  Rebecca Mullins
6 months ago
Would not recommend it if selling your vehicle.. unless you enjoy jumping through hoops and repeatedly having to call to see where your check is!

  Bruce Wiley
2 years ago
I purchased my Dodge RAM in February 2020. This is the first time I have had a major issue. Hallie was very helpful in scheduling a time to bring my truck in and once it was determined the cause of the check engine light, Jordan explained what needed to be done and dealt with the warranty company. The problem was covered and I got my truck back 2 days earlier than I expected. While the truck was there, I worked with Hallie to take care of other needed service. She coordinated all the stuff that didn't get taken care of during the pandemic. Nice to work with customer oriented folks like Hallie and Jordan. I highly recommend them and Matthews Motors.Services: Auto engine diagnostic, Brakes, Brake service & repair, Oil change

  Susanna Reeves
3 years ago
My husband and I had a awesome experience at Matthews Motors with the Deal Diva - Pam. We were looking for a truck that would pull our travel trailer and she helped us get into a truck. We had a very friendly experience with Pam she understood exactly what we were looking for. Pam is very professional and on time, she made us feel welcome and we were very comfortable with her. We have definitely found our auto shopping place. I would highly recommend her to all our family and friends looking for a vehicle.WE LOVE OUR NEW TRUCK. Shouts out to Pam for making our experience with her a great memory. Love ya Pam.Jerry and Susanna

  Dewayne Dew
2 years ago
Bought this car from them in March of 2021. I immediately started having trouble with the lane keeping assistant and the car was still under the manufacturer warranty. After several failed attempts at the Ford dealership to resolve the issue and as soon as the manufacturer warranty went out, then the whole system came off the windshield! Matthew s Motors stepped up to the plate and got it handled for me and for that I am very grateful! Way to go guys!

  Justin Pilarczyk
2 years ago
Was in town over the holiday and my check engine light came on. Didn t have an appointment but they said I could leave the truck and try to work me in. I wasn t expecting them to get it done so quick they called me a couple days later and told me what was wrong and exactly what was needed to fix it and had my truck back before I left town. They not only fixed the issue but gave me recommendations on what to have done next. It s so hard to find a shop you can trust but Hallie and Lee had the best customer service I ve experienced when dealing with my vehicle.

  Chase Davis
3 years ago
Daniel and Miranda took good care of me. I was sad to see my old Tacoma go, but it had to be done. My new Silverado is really nice and I got it at a great price. There was a small issue with the air conditioning unit in it. But Matthew's motors service department got that taken care of for me extremely quickly. They're all super professional there would recommend.

  Morris Ullom
2 years ago
We pulled the KBB value of our 2020 vehicle to sale or trade it. Communicated with Adam S. & was told Matthews Motors could assist us in making the selling process much easier & quicker. We were a little hesitant because it sounded to good to be true. We decided to go by & allow them to inspect our vehicle. We met with Jess & the on duty manager & everyone was upfront, honest & extremely professional. They showed us the inspection report that they completed for free & the car-fax history. They explained to us the actually KBB value factoring in everything including the carfax & offered not only more than the KBB but more than what the other dealers had offered us as a trade in. They purchased our vehicle on the spot & even gave us a ride back to where we needed to be. I highly recommend if you are considering selling or trading your vehicle that your 1st stop is Matthews Motors. They also have a awesome car selection with very fair pricing. Thanks again to everyone at Matthews Motors for all of your help!

  OMW2YBH !!
2 years ago
If you re buying a car from them make sure that they go over it with you on the warranty because that s where they take your money most of the times they don t want to fix the problem or even worse they don t fix it and they still charge you $85 just for them to said that you weren t cover by your warranty so you have to pay it. So I do not recommend this dealership to anybody they taken advantage of people s money

  Henny Peguero
2 years ago
I checked the KBB value on my car, these ppl will not stop calling me with false information about how much my car is worth. Went into the store and they had me waiting for an hour due to computer being slow before admitting my car was worth only 10% of what was originally offered. Absolutely hell and a waste of time!Services: Electrical repair, General repairs & maintenance, Auto interior vacuumingServices: Electrical repair, General repairs & maintenance, Auto interior vacuuming

  Cooper Bass
3 years ago
Pam helped a lot and definitely pushed to get me the best deal possible on my 2017 Ram!Will probably buy my next vehicle there and send friends to them as well!

  A veteran with A Passport
6 months ago
Great place to take your car . Very friendly and welcoming .

  Addie Ray
2 years ago
Murph (Operations Director) is simply amazing!! I called him today with a small problem, but one which I felt should be addressed. Murph listened patiently as I explained what happened and was on the phone handling the situation on my behalf not 10 minutes later. He was profoundly professional, personable and more than fair in how he handled my concern. I would give him 10 stars all on his own if I could! Thank you Murph!!!

  Christina Heins
3 years ago
Pam #TheDealDiva and Matthews Motor is amazing!! I bought car from them at the end of February and the service has been amazing!! I would highly recommend anyone to get a car from them!

  Bryan Cruse
2 years ago
Amazing dealer! Just bought a new vehicle and I love how they took care of me. Ask for Carey Beth, she did amazing!

  Ernest T. Gardner, Jr.
3 years ago
I can't say enough about how well I was treated by Pam D. the deal diva, and the staff at Mattews Motors. I will definitely be a repeat customer and refer anyone in the market for a new car.

  Jacob Huntley
2 years ago
Jordan in the service department took amazing care of all my needs got my truck in fast and kept in contact and responded to all my concerns rapidly I'll keep doing business with them because of the service he and the Matthews motors team provided

  Rick Corria
4 years ago
They were very helpful work with us and getting the exact vehicle we wanted we love our Jeep Grand Cherokee we would recommend anyone that we know to go to Matthews motors in Wilmington

  Stacy Quittschreiber
9 months ago
It s unfortunate, but we tried to get online to look at vehicles and never could. Website was down? We bought somewhere else.

  music soby
2 years ago
The service department has good prices and get the job done but it's hard to tell if they're genuinely Trina do what's best for my car or if they're just Trina make money

  Hari V
2 years ago
I bought a car here from Jorge, he was very friendly and professional! The staff worked diligently to put me in the Mustang I wanted and it happened!Thanks to all!!!

  Brian
3 years ago
Rumor was a fantastic salesman. Very professional and well knowledge. Very helpful with what I needed in a vehicle. Would recommend to everyone.

  Seth Moreau
2 years ago
Jamey McGee was sick an amazing helpful soul full of so much southern hospitality and helped me purchase my amazing car.