Delaney Tire and Auto - Monkey Junction

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  brian reiner
a week ago
I truly recommend them. I had a blown water pump in my 2012 Ford Fusion, I called them yesterday morning, told me to bring it in. They got it fixed and I had it back by 1:00pm the same day. Thanks for excellent service and I will be a regular customer for all my car needs.

  Martin Burley
6 days ago
Prompt service and started and finished same day I called for appointment. Found brake issue that I knew was due soon on safety check and checked with us before continuing with required work.First time here, and chose this shop because both my adult kids had tire trouble and showed up there without appointment on two different days prior to my visit and were treated great and not rocked with crazy bill. Thank you.

  Patricia Gonzalez
4 months ago
The team at Delaney takes care of all our vehicles. We have been going to Delaney for two years and always see the same faces when we walk in the door. They are knowledgeable, trustworthy, and consistently go above, and beyond to ensure that our cars are always safe to drive and road ready. Their prices are fair and they never recommend unnecessary services.

  Daisy Gu
7 months ago
Had always been changing my boat trailer & car tires in this store in the past 3 years. Never expected this could happened on me, always consider the place run by veteran is reliable & responsible, but Delaney is not. Here is the story, a bit long ..Changed 2 new tires for boat trailer on Tuesday (8/8) and emphasized multiple times to Delaney (both to Brian and to the young man who worked on my trailer): pls make sure to screw the nuts tight enough. Towed my boat to marine shop on Thur (8/10), only 2 miles down the road. Found one of the wheel was off when we arrived, one of the two wheels that changed tires 2 days ago. 3 nuts were missing (must lost them on the road), and the rest 3 nuts on the ground. The aluminum rim was broken when nuts went off the lugs, and threads were worn out flat when nuts loosen. I suddenly realized that it s Delaney s problem. Similar issue happened end of last year, not long after Delaney changed our trailer tire and that exactly wheel went off when we towed boat to Southport Marine. We just didn t link wheel went-off with Delaney changed the tire and thought it s just an accident. But now we realized what s the issue, Delaney didn t tighten the nuts back good enough after changing tire!Went back to Delaney, Brian was nice and asked me to fix the issue at marine. Brian also said James, the manager, was not at store but he will speak to James and there s no reason that they won t pay for fixing my wheel. I brought the broken wheel back to Delaney same day and Brian told me again Delaney will pay for the bill to fix my wheel.To save costs for Delaney, I didn t purchase the wheel from local dealer, which will cost $800-1,000. I bought the wheel online which only cost $350 but will take 3 days for shipping. I sacrificed 1 week of my family vacation without our boat for water sports & fishing. I also ran to different Auto Parts stores to get the new lugs and nuts, to save labor costs at marine shop.Wheel arrived Tuesday next week (8/15), and marine helped to have it installed. I brought the invoices over to Delaney on Thursday (8/17). James was there, he just asked me to scan all invoices (total $560) and he will cut me a check. I scanned all invoices Friday (8/18) evening when back home and emailed over.I heard nothing till Wed (8/23) so I called Delaney. James suddenly changed his position, said it s not their fault, they installed the tire and it s my rim failed which caused wheel went off, therefore, they won t pay me. I can t believe this happened. We went to Delaney on Thu (8/24), James still hold his position that Delaney changed tire properly and he won t pay me. I asked him why not brought this up when I brought the wheel 2 weeks or Thu last week when I was here, instead he asked me to scan invoices and said he will pay me. James said because he didn t do any investigation before and only looked at this case now. I think you all can see that James/Delaney knew exactly what happened and they just tried to renege their words. If you can see the pictures attached, it s obvious that rim was broken because the nuts went off when we drove. Look at the whole case, it s clearly Delaney s improper operation when changing trailer tire that caused my wheels went off twice in a few months.Eventually, I didn t get a penny compensated by Delaney when I walked out that day.I was luckily that my $200K boat didn t fell on the road when wheel went off, I was luckily that the nuts flied out on the road didn t hit/hurt anyone or any car. It can be very serious accident, and it s all because Delaney didn t perform their job properly.I m very very disappointed that Delaney didn t show their responsibility to customers! I would not recommend anyone go to this store again, think about what can happen if you wheel is off when you drive on high way

  Kayla Marazzo
6 days ago
This was my second time at Delaney Tire and Auto and they are so helpful, friendly and efficient at what they do. Very grateful for them and recommend them to everyone!!

  Paige Aguilar
3 months ago
Super fast, amazing service ! My tires were put in and moved around in less than 30 minutes. Brian and James at the front desk are very polite and helpful! 10/10 experience.

  Jean Rogers
6 days ago
Service you great and staff was very friendly and answered all my questions. I would highly recommend the car service.

  wayne strauss
4 months ago
The high customer service level keeps me coming back for service on both our vehicles. I highly recommend this team! A special shout out to Brian for his attentiveness and care!

  Shauntee Middleton
3 weeks ago
I'm a satisfied customer for quit some time. I'm welcome with open arms! Leaving with a smile! Forever I thank you fir taking care of my car needs!

  Beth Francis
2 weeks ago
Had a slow leak in one tire & was plugged quickly & for free! Thanks Delaney Tire! Will continue coming here for service!

  Rebecca Rachlin
8 months ago
I came to Delaney on my lunch break and a team member took the time to drop me off at work while they put 2 tires on my car. They didn t have my size at their store because my car tires aren t that common and they took the time to call another store and have my tires delivered that same day! I was more than pleased with their customer service, surprised even, they went above and beyond to take care of me and my tires were everything I was looking for. I would definitely recommend Delaney and I ll be coming back for everything tire that I may need in the future!

  Chris Kirby
9 months ago
Always great service from Brian and the crew at Delaney. Phone is aways answered quickly - which is a rarety these days, and booking an appointment is straight forward. Service is prompt, spot on and reasonably priced. Premises are clean and well maintained. My go to for both my vehicles.

  Yubin Bi
7 months ago
A place full of lies and deceit. When there is no problem, everyone is very nice and polite to you, but when there is a problem, they will not take any responsibility. They will not admit their mistakes, all faults are at customer side. So, if you choose this store, then you need to pray that your car will not have any problems here. Otherwise, you will be disgusted by all the lies of store manager, James! Looking through the reviews, you can see that the reviews of this store are either five-star or one-star. Customers rated 5-star were all lucky, and customers with 1-star must had really bad experiences here.

  Glenn Holt
a week ago
They were quick, on time and did a great job, as always.

  Tim Gordon
a year ago
Having just moved to the area, finding a reliable and honest auto servicer for our three cars was important. I had tried one other place, but was constantly running up against staffing issues and even getting a recommendation to take our BMW somewhere else. Delaney Tire & Auto presented none of those hurdles to us. They were accommodating about when to bring our cars in, and provided same day service. They were incredibly polite, and even followed up with a text message several days later asking if everything was running OK. Highly recommend.

  Stephanie Leftwich
a year ago
I have used them several times for various reasons, and they have exceeded my expectations each and every time. The staff is always friendly, knowledgeable, and accommodating, and the prices are fair and competitive. They always call or text a couple of weeks after service/repair to check in and see how my vehicle is doing. I will continue doing business for many years to come!

  Jess Fortes
a year ago
We live out on Oak Island and were heading to the Fort Fisher Aquarium when our car battery died! I called these folks they checked to make sure they had my battery in stock before I drove over. Once we got there Brian got us right in! We were in and out super fast! Highly recommend! The waiting room is super command very clean. Nice bathroom which was great for my 4 year old. More importantly coffee has hot chocolate available while you wait. 10/10.

  Brandon
10 months ago
Super high pricing and sketchy/dishonest practices. I was quoted $700 to replace a muffler and $400 to replace one ball joint so I would be able to pass an inspection.I got a second opinion from different shop and only paid $120 to get the muffler fixed, and they were confused why I wanted the ball joints replaced after they found nothing wrong with them. Passed the inspection and saved over $1000 by avoiding Delaney

  L Mark
5 days ago
The kindness of your staff in addition to expertise is very valuable to me. Thank you.

  Debra Atwater
3 weeks ago
I had to take my car in for inspection. It was very quick (30 mins or less)

  Robert Roepke
10 months ago
Delaney Tire and Auto is a great shop in the Monkey Junction area. Huge improvement in customer service compared to the previous shop which occupied the same location. Give them an opportunity to service your car repair needs. Five stars across the board

  Nanny Floyd
4 months ago
had something in tire that i couldn t find. Service was excellent and professional. highly recommend

  Shane
a year ago
I have been a customer of this location for over 5 years and spent thousands of dollars there during that time. Over the past year or so (seemingly around the time the name changed) the prices quoted have grown from reasonable to shockingly expensive and often seem to involve extra unanticipated maintenance.As someone who used to work in a separate maintenance field, I understand that sort of thing happens from time to time and wanted to give them the benefit of the doubt. However, when I had work done to my suspension, the mechanic/s caused an issue even worse than the one I brought the car in for. To Delaney's credit, they did eventually fix the issue they caused at no cost, which is the only reason this review is not 1 star. However, this took multiple visits where they tried to tell me either the issue didn't exist or wasn't their fault and just seemed to want me to leave.I was prepared to let that go when recently AC drain became clogged, an issue which I knew shouldn't be complicated to fix. I brought it to Delaney and was quoted that it would cost $1000 and that the car would need to be left with them for the day. This seemed ridiculous to me and so I resolved to fix it myself. I did this by looking up a YouTube video and putting in 10 minutes of personal labor, leaving me with one of two conclusions: either the mechanic who diagnosed my car is less competent than an auto maintenance novice like me or they just tried to scam me. Either way, this location has lost my business permanently.

  Andrew DiMaggio
2 weeks ago
They seem honest and fairly priced, and they have always been able to fit me in. It's hard to find an auto repair place where you don't feel like they are picking you up by your ankle and shaking out as much as they can, but I don't feel that way at all at Delaney.

  Linds N
a year ago
I have everything on video!!! Im going to post it for everyone to see and judge for themselves. Your response is extremely deceptive. I have you and the woman on camera doing the exact opposite of what you typed. You denied that your staff messed up my dash. YOU DID!This was an absolute horrible experience. I have to take my car somewhere else now to be fixed and who knows how much damage they did to our car. It ran worse after they did some repairs . My air vents were pushed in and AC wasn t working so I went back a few hours later. The antagonistic woman with curly dark hair told me, someone might have knocked in my ac vents with their elbow . Then Brian who was extremely aggressive and took no responsibility at all said, she shouldn t have said that and that they never took off the panel inside my car . When I asked how all of this didn t exist with my car until I brought it to them he just dismissed and denied everything. I will let everybody I meet know about this situation along with the BBB and the news. This was extremely disappointing since we were hoping to find a trustworthy and reliable mechanic. Morals and honesty clearly doesn t exist in this company.To be very clear my lights came on in my car and my car was driving FINE. After taking it to Delaney on Carolina beach rd. It s not the same. Extremely poor customer service and shady business.

  Joaquin Suarez
8 months ago
I just went to do the inspection on my 2 cars. They took about 30 minutes each. They are very nice and helpfull. I will recommend them to family, friends and neighbors.

  William Kastberg
8 months ago
I had a nail/screw in my tire that I discovered on my way to work and I chose this shop due to being open earlier, to mitigate how late I would be to work. I drove up and they took my car in right away and was done in around 20 minutes. I also found out when they were done that they don't charge to plug tires, which was a pleasant surprise as my morning was already aggregating because of this.

  Edmund Soto
a year ago
Delaney Tire And Auto has been my go to for the past year! And let me say, they outdid themselves today! Never have I dealt with such professional mechanics. They take the stigma of the mechanic businesses and rewrite the way mechanics should act and be. I will ALWAYS take my cars to this place. They are professional, honest, and actually care about their customers! Great job today! And thank you for helping me out!

  Nelson Mandela
3 months ago
Great service, James at the front desk is really knowledgeable, sorry wait time

  Kim Orick
a year ago
The staff communicates very well and keeps you updated of any concerns during your appointment. They are also very good about keeping the appointment on time and doing the work in a timely manner. Very professional!