Crossroads INFINITI of Wilmington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Antonia Taylor
4 months ago
UPDATE:(I m still enjoying my car and it has received so many compliments on the great deal I received. I LOVE THIS CAR!!! I even accessorized Thank you guys again )As military traveling from oversees, I came home to find a reliable vehicle and what I found was far beyond my imagination. Gary, Brody, and Ethan helped me find a perfect and reliable car that suited my style and needs. I felt like the team work was amazing and they made sure I was comfortable and beyond ecstatic about my purchase! I would recommend this dealership 100%! They went above and beyond answering my questions and making sure I understood warranties and etc! #ExcellentCustomerService #GreatDeals #AmazingEnvironment

  Veronica Hanscom
2 weeks ago
I would never recommend this dealership to anyone. The manager Gary Smith has no people skills and is extremely condescending. I would be embarrassed if he worked for me. During negotiations, he was very rude and acted like he did not want to sell us the car, he continued to roll his eyes and walk away from us and the salesman like a child. I purchased a vehicle and 4 months & about 3000 miles later got my first oil change. The inspection came back with problems totaling more than $2000 that all should ve been present at the time of purchase. I called and explained the situation to the manager Gary Smith. He was extremely rude and laughed at me over the phone. He didn t express sympathy or understanding of this situation whatsoever, even if he wasn t willing to fix the issue. This is my worst experience at a car dealership in my life. Buyer beware.

  Ada
3 days ago
This place takes advantage of delivery drivers and never tips a dime, we deliver large Sam s club orders to businesses, we get paid mostly in tips for the service provided.Everyone tips except this delership wich says a lot. Most drivers do this for extra income and if you don t tip your stealing our time and our gas when we could be delivering to somone else who actually appreciates our time. If your unhappy with a service that s ok stop using it every week and pay somone to go shop for your drinks and snacks..

  Kaliegh Nicholson
6 months ago
Me and my husband worked with Josh buying our car and our experience was outstanding. The trade in process was super easy, and we left with a great deal on our vehicle. He laid everything out for us really simply and was always professional and friendly. Highly recommend!

  Amy Lane
3 months ago
Unfortunately, I have not had a good experience here. I purchased a brand new QX60 last year and recently brought it in to be looked at as the driver's side window is not sealing shut. It sounds like the window open all the time, and it gets worse the faster you go. I brought the vehicle in two times, the first time I was told it was a "characteristic" of the car and nothing could be done. The service advisor who rode with me confirmed he heard the noise also. They said that since they drove another vehicle from the lot and it did the same thing there was nothing to be done. I brought it in again a second time a couple weeks ago after speaking with the General Manager who assured me that they would work with Infiniti to correct the issue. They had my car for several days, gave it back and said nothing further could be done. The noise is now even louder. After paying the amount of money that I did, I would expect better than this. I will not be returning nor purchasing another Infiniti. It is a shame because, other than this small issue, I love everything else about the car.

  Tyler LeMoine
7 months ago
Great experience. Drove from Greenville and dropped off while I had a few appointments. Friendly, communicative and helpful. Had to get maintenance done on q50. Called me with updates and questions and walked through everything at the end. Great waiting area as well. Washed car after they were done. Very happy and will go again.

  John Pugh
6 months ago
In the past I would rather have taken a beating than have to deal with a car dealer purchasing a vehicle. I've felt that I've needed a shower after leaving some dealerships.Not at Infniti of Wilmington.GARY TUCKER especially along with his colleagues at Crossroads made the transaction actually enjoyable.From start to finish there was no overbearing push to purchase I'd become so accustomed to. Gary was very knowledgeable and took me from point A to point B in a straight line and timely manner.I was satisfied with the final numbers and the ease with which we reached agreement.Highly recommend Crossroads for a good experience and an excellent automobile.

  Personal Shopping
2 months ago
I believe visiting Infiniti of Wilmington was one of the worse financial and personal decisions I ve ever made. Gary Tucker, Sales, repeatedly manipulated me, lied to me and their team ultimately violated multiple state and federal laws in the process of my visit. I did not deserve to be treated like some object or piece of trash just because I didn t agree to a sale that clearly didn t have my best interest and ultimately lacked ethics in the manner in which you pursued my business. I was professional, patient, yet naive for believing the lies that Gary Tucker told me regarding the Infiniti loan application process. Every attempt to leave to get better options and to gather my thoughts was met with another lie, not a sales tactics, but bold face lies to get me to stay and enter into what would have been a fr-udulent sales agreement. If this is the only way you can sell cars, by lying and gaslighting black female customers then you are in the wrong business. Yes, they start off great, but immediately turn sour and green with greed.

  Heather Icenhour Cox
11 months ago
What a wonderful experience! My husband & I drove from Ocean Isle Beach to look for a larger car since we are looking to travel more. I am not a fan of typical car dealerships but Crossroads INFINITI has changed my mind! Danny Draper was our salesman and he was great! His professionalism, knowledge and the time he took to answer all of our questions was very refreshing. We also worked with Brody Lancaster on the financing and he did an excellent job! They both were very personable & extremely helpful thru the entire process! It was exactly a week ago since we purchased a QX60 & we are so pleased with our purchase! We appreciate all that Crossroads INFINITI of Wilmington did to take care of us!All The Best!

  Cynthia Lynn
a month ago
Excellent customer service!! No issues at all.. highly recommend. Other dealerships could learn from this one.

  Stacy Venters
a year ago
Best dealership in town!! A huge shout out to Danny in sales and Charles in the service department!! They are hands down the most professional and knowledgeable individuals in the biz! I could not be more happy with my new QX60! Highly recommend.

  Maria Mullen
11 months ago
Love this dealership. It is clean, well run, and efficient, but the reason I gave it 5 stars is for the service!! Charles and Copeland (Service Dept) in particular are terrific. They can be expensive like all dealerships, but the service helps me feel better about the expense

  Kelsey Kowalow
10 months ago
I 10/10 recommend for repairs/service . These guys are the best and treat you like royalty when they don t need to. They re awesome and my car is now running great thanks to them. A special thanks to Charles and Chief Taylor for being so kind and taking care of my car and family. I will be coming back.

  R Renee
10 months ago
Just moved from NJ and had to find a dealer near my new home in sc. Crossroads Infiniti was the closest. So, I traveled to get service and it was the best experience and was well worth the traveled time spent. Dylan was great and I look forward to my next visit. Lastly, the entire staff was very welcoming. Thanks again for a great experience.Mrs. R Clark

  Alyssa Howell
a year ago
Incredible service from these folks! Went to them to have a third opinion on my 6 year old Nissan, that I was beyond ready to throw away. They were able to offer me a great deal to buy my car from me and get me into a newer Infiniti within my budget. Gary Smith treated me with so much respect and understanding. Brody Lancaster is phenomenal and has been there for me throughout the transition; He went above and beyond any expectations. I couldn't be happier to have made the choice to go with these guys. Highly recommend!!

  Sheri Jolly
a year ago
Very Happy with Wilmington's Newest Car Dealership. I took my QX 70 into the service department and was greeted by 2 very Nice and Knowledgeable Service Writers. Charlie was such a great help in fixing the issues my car was having and was concerned with the safety issues I was having and fixed them at a very cost efficient price. Thank You Charlie.

  Taylor Johnson
a year ago
We have been waiting for a dealership in Wilmington for several years and are delighted that we now have a beautiful, state of the art facility. We have had a wonderful experience with Brody Alexander in Sales and Charles Howard in Service. They go out of their way to be helpful.

  Alexander Flowers
a year ago
Just bought the a new 2022 Q60 from them, great deal on trade, car had 80k miles and they still have us over fair market value for trade. Great warranty and gap included and the environment is one of a true luxury car dealership. Will definitely bring our business here again in the future.

  j f
a year ago
I recently purchased a used Infiniti from a private party and wanted the dealer to correct a few small issues. Mr Charles was pleasant from start to finish and was excellent at communicating what was going on. Crossroads should feel privileged to have such a great employee.

  Ashley Dyson
a year ago
What an awesome experience! My husband and I travelled over an hour to purchase our vehicle from Ethan. He was very nice, informative, and even stayed late with us when we drove back to buy the car. I cannot recommend them enough!

  Karen Atwood
4 months ago
I brought my car in from out of town for a recall repair and the staff was very helpful and quick to get me in and out.

  Hasty Millen, Realtor
a year ago
Crossroads Infiniti will have my business for life. They really helped me out when my car broke down on our beach vacation. The service manager stayed late to get me checked in. They stayed in constant contact with me with updates. Dylan Smith was able to get my car repaired under warranty. It is up and running like new. The facility is beautiful and clean. The service department is professional, prompt, and polite. My QX50 is my most favorite car and I will buy my next Infiniti from this dealership.

  Joshua Hixson
a year ago
I took my G37 in because I had some concerns with the 1st to 2nd upshift. My car only has 44k miles on it and had the transmission fluid maintenance performed at 36k with Nissan Matic-S. (It had the service done at the dealer as part of the Certified Pre-Owned package before I bought it at 24k, but I m a preventative maintenance stickler) There shouldn t be any reason for a hard shift and I had several over the past couple months.The service advisor Charles was very helpful and understanding and made sure my car was taken care of. At the time of appt he did a walk around video of my car to ensure it was given back in the same condition. Of course the car didn t shift bad during the test drive (as is usual for a random, periodic fluke) but the service manager suggested the idle air volume relearn be performed to solve the drivability issue I was having.It s like a brand new car! Drives completely different and it feels more responsive to my driving style and like it s in sync with what my gas pedal pressure is demanding from the transmission. I m very happy with my experience there and the Infiniti specific knowledge they have. I m very choosy when it comes to who works on my car (besides me) and I won t hesitate to be comfortable taking it here for routine maintenance or any other repair needs I have! Thanks guys!!

  Kenny Stewart
a year ago
We recently purchased a beautiful QX80 from Infinity of Wilmington. This is a pretty new dealership but Gary and Danny made sure we were pleased with the deal and we got a great car. Can t go wrong with these guys!

  Kelly Kohn
a year ago
My husband and I are from NY and in Wilmington on vacation. Unfortunately our battery died in our QX60 on our first day here and we are so lucky we found this dealership! The facility is immaculate, the staff is so kind and accommodating and the complimentary beverages were the icing on the cake! We highly recommend Crossroads INFINITI.

  Chris Bundy
a year ago
Gary Smith and his team are EXCELLENT!! Made the entire purchase process smooth and easy on top of the great price and terms. if you re in need of a new ride, do yourself a favor and check them out.

  J J
a year ago
Sonja & sales manager Danny were helpful, not pushy, knowledgeable & outgoing. Everyone is very kind & willing to serve whoever walks on the lot. I love my QX60 too!

  Olivia Stocks
a year ago
Best customer service, hands down. Such a great staff! Infiniti has always gone above and beyond and Infiniti of Wilmington does no less. So happy to have a dealer in town!

  Zachary Stiller
a year ago
Whole team was great, they made it easy to purchase my truck and trade in my old car. Brody and Danny were very welcoming, patient with all of my questions, and very knowledgeable about the process.

  Suzela M.
a year ago
My son was stranded in Wilmington with transmission problems. Infiniti was nice enough to diagnose the problem and suggest he drive it back to Raleigh, since it would take several days to repair. They even washed his car! No charge. Thank you!