Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kelly
a month ago
Steve did my estimate and it was thorough and done in a timely manner. He was also willing to get on the phone and explain everything to my boss. The customer service was outstanding! Thanks again!
Robert Morris
8 months ago
Terrible, Garbage Work. No Quality. Paint is nothing but orange peel. Body panels are not aligned at all. They left overspray and sand scratches on paint and trim. Did not reinstall exhaust hangers. Multiple delays in pickup and when it was suppose to be ready there were sand scratches that had to be fixed then but they just made it even worse and the gaps on the trunk lid and rear valance as well as the taillights are disgusting. You will 100% regret going there. No pride in their work. Macco would be better than the garbage, zero quality that rolled out of this place. August 2021. Black ATS.
Ericka H-F
4 years ago
Ron is an amazing artist. His airbrush attention to detail is absolutely unmatched by anything I've ever seen. Although he only completed body work for me. My car has been here twice. Each time they took great car of the inside and washed the entire car prior to my picking it up. They are the only authorized body shop for Mercedes Benz in the area. After hurricane Florence, our roofers threw shingles over my car. Needless to say "throwing" wasn't what they were good at ! They're prices were fair and they were very comprehensive with their work. I would certainly take any car there. The staff was very informative and kept me in the loop of the progression of work from start to finish. Amazing body shop.
victoria ulrich
7 months ago
I could not be more happy with Carolina Coast Collision! I was the unfortunate recipient of a hit-and-run, and they did an outstanding job fixing my car! Not only did they work with my insurance company, they fixed my car in a timely manner.When I went to pick it up, it was washed and cleaned! Exemplary service!! Highly recommended! :)Service: Body & Trim
Jeff Thigpen
a year ago
Took my truck here for repairs after hitting a deer at 45 mph. Robert was friendly and very quick with the estimate. It took a while to get my truck in for repairs, but it their schedule was very very busy and getting all the parts in took a while, which wasn't their fault. Got my truck dropped off and it was ready in three days. Everything looked great, and they even gave my dirty truck a quick wash before letting me leave. Robert and gis folks are super nice and excellent at what they do.
Brenda Boone
2 weeks ago
Just a great family oriented place they go out of their way to help you. Such nice people.
Ashley Berardo
2 years ago
My brand new vehicle was backed into causing both driver side doors to be replaced. Carolina Coast Collision was recommended to me by a friend. While staff was very friendly, and I do understand it took time for parts to be delivered, it took a month for the vehicle to be ready. I also understand that after an incident, especially a brand new vehicle, will never be the same but the two doors that were replaced were installed unevenly. There are also spots were the paint dripped during repainting. I expected better after being worked on for a month. Overall, not a terrible experience but surely expected more craftsmanship in the repairs.
Brad Stich
4 years ago
Unfortunately I needed to have my vehicles repaired several times. Each time, they were extremely professional and coordinated with the insurance companies so that I didn't have to get involved. The repairs were excellent and OEM parts were used.They have a lot of business, so it can take a little while to get on the schedule, but it's worth the wait.
James Polino
2 years ago
A complete 5 star experience! I can easily say this is one of the top body shops in all of the Carolinas.If you have a Mercedes and need body work or painting this is the only shop to consider. The work and the staff are all absolutely the best!Don't trust your Mercedes to anyone else, they fixed up my 2021 Mercedes to absolutely perfect factory condition and kept me posted throughout the entire process.
Scott Bodemann
8 years ago
These guys are awesome! In the past I've worked with other shops in town, but no longer. Carolina Coast Collision offers the best service matched with excellent quality. Their paint seams to be a better quality than others and whatever they do in their process, the paint doesn't seem to be effected as badly by rock chips. I'd highly recommend these guys, especially Bill who's been great to work with.
Herbert Selbach
10 years ago
They did paint jobs during the restoration of several of my old (1997-1998) Mercedes cars (bumper, hood, door) and did not disappoint me. My expectations are very high and only a perfect job is acceptable to me. They treated me like a friend and all work was done on-time. The actual cost was exactly as quoted.If you are looking for a cheap paint job, go somewhere else. If you like factory finish, you have a good place here. The owners and staff are honest and treat you with respect.I will not go anywhere else for any car paint job or body repair. Carolina Coastal Collision is one of the finest in the business.
Rebecca R. Nesbitt
a year ago
They did a beautiful job on my Mercedes. My only concerns where that it took three months to get an appointmentAnd the service took longer than I expected
Patricia DiGiuseppe
2 years ago
My SUV was involved in a car crash and the front end was smashed. Carolina Coast Collision was recommended. Robert Hines was so helpful...professional, prompt, caring, followed through, listened and paid attention to details. I was impressed with your video also.Great service!
Doyce Barnes
2 years ago
They were very friendly, professional and willing to help me while working with the insurance company to have my truck repaired from an accident. High recommend them for any service they provide.Service: Paint repairService: Paint repair
Nicholas Hahn
5 years ago
The staff here make sure the job is done right from start to finish and that the customer is very happy! Not to mention in my case they had to go above and beyond to get the insurance company to cover the needed repairs from our car being hit. Thanks for all your help CCC!
John Amato
a year ago
My second time using this body shop. My car looked like the day I bought it. Nicole is very knowledgeable and makes the customer feel valued.
David Adam
8 months ago
Kind staff and great work. They made my car look brand new.
SoldGamble
4 years ago
Good service and I had no problems. It did take a while to get my truck in. Their schedule was slammed. It looks great and they got it done with the first try.
Eddie Goodman
5 years ago
These folks are really Craftsmen, I carried my 2018 Camaro from Raleigh to have them fix a 10k hit, you absolutely cannot tell the car was ever hit...Bill and his entire staff were amazing from start to finish...
Kirk Stroud
a year ago
They make your car look better than it did before it was damaged. Outstanding service
Chris A
2 years ago
Extremely Professional and quick response by email and phone. Robert was very helpful and was able to answer my questions in a timely manner. If I ever need a service in the future this location will be at the top of my list.
Steve Noah
5 years ago
Bill and Lynn have helped me with my vehicles over 3 times now. I won t take my car anywhere else, these people treat their clients like family. I moved to Raleigh and still bring my car to Carolina Coast Collision in Wilmington. There is a reason why Mercedes-Benz keeps them as Carolina s Mercede s Certified center. A++!
Morgan Noah
5 years ago
The owners are extremely friendly and knowledgeable and they do excellent work! Thanks to CCC my car is looking good as new!
Trish Corbett
3 years ago
Robert and his team were very professional, responsive and completed the work in the time promised. I would gladly recommend them to anyone who needs auto body repair.
Renee B
3 years ago
C.C.C exceeded my expectations as a result from my previous experiences with other body shops, having to wait 3 months for an appointment was well worth it and proved how amazing they are!
David Archibald
3 years ago
This company made the repair on my vehicle look brand newVery pleased with their work.
Andrew Scheid
a year ago
I recommend Carolina Coast Collision. Bill, Nicole and Robert we very knowledgeable and helpful with my Estimate and assisting me.
Natalie A
3 years ago
Great customer service & communication. I would recommend Carolina Coast for high quality repairs, done right.
Carrie Partello (The Movelady)
8 years ago
Staff is attentive, polite & understanding too!I My car - they made the experience of being in an accident a lot better.
Carlton Cavender
4 years ago
They did an amazing job on the Mustang and even cleaned the inside too