BMW of Wilmington Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Leonard
a day ago
Every time I have to take my car in, the customer service is always excellent at BMW of Wilmington. They have even supplied me with a loaner car twice, once just to run home and take care of my dogs since the wait was longer than expected. Everyone is friendly, the place is immaculate, has a very nice waiting area, and I have even been given a private area in which to attend a work call while I was waiting.

  Ron Martin
2 months ago
BMW of Wilmington was easy to schedule an appointment for my car and they reminded me often enough that I didn't forget. Tyler was friendly, personal, and had all my paperwork and Loaner Car ready when I arrived. My service and repairs were done quickly and the video supplied by the mechanic of the repairs and maintenance that he did was really neat. My car was ready when I returned, clean and washed. I was out the door quickly and headed back home. Best service of any dealer I've ever had.

  Phillip Wells
a month ago
Outstanding customer service. Tyler did an amazing job working with me on having my car repaired. He was kind, patient and very helpful. Even arranged for me to get a loaner. And the shuttle service driver, Mike, even was amazingly kind! Thank you so much for this great experience!

  Kimberly Matvey
3 weeks ago
Excellent customer service! My advisor Julia and technician Evan are both top notch. Julia is very knowledgable and attentive to the concerns I have had with my vehicle. She always communicates in a timely manner. Evan is very thorough and professional in his video reports and of course in the work he s done on my vehicle.

  Phil Booth
a month ago
My wife and I are part-time residents of the area and our only car (a BMW iX) had a flat tire, effectively stranding us. The tire was non standard and not stocked. In less than two days, BMW Wilmington found us a new tire and had us back on our way. Most importantly, they kept us informed of what was going on and worked us into their busy service schedule. Great Service! Kudos to BMW Roadside Assistance as well.

  Stephanie Chernoff
3 months ago
Not happy at all with my service experiences over the past week. We had an appointment at 7:30 am on Friday 12/22. Dropped the car off Thursday afternoon. I got no updates unless I reached out to you. Finally was told late on Friday that a part needed to be ordered.I made an appointment for that part to be installed on Friday 12/29, again at 7:30 am, and dropped the car off on Thursday afternoon. I had to contact you to confirm that the part had been received. Again, the car did not get into the service bay until late afternoon, and then only after I said I must have the car back and the work done that day.At this point, I don t know why I bother making an appointment. I took the earliest possible appointment both days and the car didn t get in until 4:30 pm either time. For one repair, I was without my car for four days, and it would have been longer if I hadn t picked up the car on 12/23 so that I could use it while waiting for the part. Even then, I didn t want to drive it much because the needed part was part of the ABS system and I wasn t sure how safe it was, though I was assured it was safe. If the car wasn t still under warranty, I d be looking for another place to have it serviced.

  Bill Egge
2 months ago
The Advisor worked hard to ensure my needs were met. Technician was excellent...good diagnostics. Only issue was that my independent tow truck was late and I was told by a BMW receptionist that my loaner car was given to another customer...but it really wasn't. As a result I could not be present at the drop off, and I had to have my wife take me to the dealer to pick up my car and follow me home (70 minutes each direction). Were it not for that miscommunication, I would have given the dealer 5 stars.

  butch trent
2 weeks ago
Garrett always goes the extra mile to help! Eric very helpful & great at simplifying cars electronics! Great folks all the way around. Happy & pleasant! Tyler in service great! Keeps you up to speed!

  Victoria F
2 months ago
We received excellent service from Wilmington, BMW Service department. Mike, the service coordinator was excellent to deal with. He kept us up-to-date on all the progress and everything that we needed to know while our car was in the shop. Mike was very courteous and informative and we really appreciate the excellent service that we received from him. Mike went above and beyond for us and we are very appreciative!

  Matthew Sloneker
2 months ago
I was greeted professionally upon arrival, check in was seamless and methodical. Work expected was discussed, updates through the work and video of the service technician was available. Completion was delayed due to a part back order, communication was good and the vehicle was delivered to my home.This dealership lived up to the BMW experience, expectations and quality service. Five Star all the way !

  Andrew Helmstetter
2 months ago
Easy to communicate with multiple forms of contact. Regular communication. Easy to get a loaner that matches what you have in for service. And if they know you are interested in another model, they try to get one of those as a loaner. Work well with third party warranties. Very happy with my service advisor Greg.

  Robert Herbst
3 weeks ago
Everything was great! Gloria, my Advisor, was friendly and knowledgeable. The service was done quickly. Alan Shapiro, Client Advisor, is a great guy. I would definitely have my car serviced there again.

  Brenda Johnson
2 weeks ago
Very easy process from checkin to checkout, courteous and pleasant staff. Mike and Tyler are exceptionally Professional. I really like the video showing you what needs to be fixed. The Technician/Ricky was very explanatory. Thanks, for the great service received.

  Anthony Simons
3 months ago
I had needed some services that required my car to be towed to BMW and shortly after I had to attend training out of town for about 3 months. (Terrible timing) They stayed in contact with me and communicated everything well so I was in the loop. Once complete, they had my vehicle delivered to my residence, so when I return it would be there and wouldn t have to worry about getting a ride down there to pick it up. Overall, great experience with Julia and the team. Julia was patient and understanding to my unique situation. This goes a long way with me and I will be returning for future service with her and the team at BMW!

  Eric Wardle
2 weeks ago
Kylie was great. Present getting and she kept me informed of progress. The mechanics solved my problem and did my regular service. Dropped it off one day, picked it up the next.

  Steve Nison
3 months ago
Amazing service. Besides the super friendly staff I was really impressed with how they kept me up-to-date via videos by the tech walking around the car and going into detail about each of the things he was checking. Also appreciate their shuttle service since the maintenance took a while so they took me and then picked me up from restaurant nearby where I had lunch.

  Bill Chase
2 months ago
Tyler handled all my vehicle service needs with courtesy and professionalism. He really came through for me! BMW of Wilmington are good folks to do business with. I highly recommend them for your next car purchase too!

  Alexia P.
2 weeks ago
GLORIA provided an exceptional service during my last appointment at the dealership. Her attention to detail and professionalism truly made the experience with BMW outstanding. Thank you for your excellent assistance, Gloria!

  Barbara Thompson
2 months ago
The staff, as well as the mechanic, was very professional and helpful. Because I just had new tires installed not long ago, and ran over a screw, they were able to offer a savings to me. I very much appreciated the reduced fee.

  Camille Akeju
5 days ago
As usual, actions with staff was pleasant and professional. I was a little disappointed that, even though I had an appointment, it took four hours to have my tires rotated and get an oil change.

  Michael Williams
3 months ago
For the last two times Mike has been my advisor. These two events have been the best I have experienced with this dealership in 4 years!!! His skillset is to take care of the customer and to make it easier to continue your day. I have spent thousands and thousands with dealership and he was the first advisor to ever offer me a loaner vehicle. It is nice to be treated with respect and understanding.

  Kristen McNabb
4 months ago
The service experience is great from beginning to end. My service rep Greg Mays is awesome, I get updates throughout from reminders of the upcoming appointment, while my car is there being serviced (a video) and when it is complete. Great dealership!!

  Gary Bennett
5 months ago
Great service experience from start to finish. Greg is always great getting me checked in and explaining the services I need. Gary the shuttle driver is a cool guy. Super friendly good driver who knows a lot about Wilmington and its history. Nice stories about the town every time I ride with him. The customer service is top notch at BMW of Wilmington. -Gary BService: Brake service & repair

  Meri Sheridan
a month ago
BMW OF WILMINGTON has a super staff in the Baker/Pensky repair shop. The constant quality, hard work and genuine effort make them a pleasure . I go every three months to have the BMW detailed and they take care of the rough and tumble of downtown living. People consistently say that car looks brand new and it does!

  G. Truman Hardison
a month ago
I've been bring my suv to VMW of Wilmington for years. Even though the ownership has changed, the group has keep great people that are genuinely concerned about offering excellent service. This means a lot when experiencing unexpected issues that arise. My go to place for service!

  John Evans
2 months ago
Everyone was ready for me when I showed up. The repairs were quick. I love the video of the undercarriage done by the technician. It gives me confidence that my car is well maintained. My car is a 2003 530 I with 350,000 miles. All mine

  Terry Nelson
2 months ago
Great atmosphere and friendly employees. Used a coupon I had received in the mail but the bill was still rather steep for one little light.Bmw builds great cars and I will always have one.

  Gerry Mello
3 months ago
The Service Dept did a routine annual 10k oil change, fluid check, and courtesy inspection, providing me a detailed, narrated video. Scheduling the service was easy and convenient. I'm very satisfied with all service I've had done at BMW of Wilmington.

  Karen Walsh
2 months ago
From the moment I entered the service area to the time I checked out, I was greeted by extremely polite, knowledgeable employees. I would highly recommend this dealership , both sales and service departments to anyone who is interested in owning a BMW.

  Leonardo Rodriguez
6 months ago
Five star service and 5 star treatment. I ve serviced my BMW sat a few different locations and by far BMW of Wilmington is the BEST. You are not treated like a customer, they make you feel like family. I l feel like everything they do is with the mission of providing excellent customer service. Tom create with a cheerful Good Morning at 8 am and even made me a cup of coffee. Tyler made my service seamless and was full of professionalism with tons of politeness. My dealership of choice.Service: Battery