Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Philip Mueller
a month ago
Walked in the store this morning to buy brake pads. Was standing in the only line when another rep walked up to a register and offered to help the guy who just got into line behind me. Looked at me, and helped the guy behind me. 30 years a customer, but no more... Went across the street and bought from O'Reilly.You only get one chance to treat someone like they don't matter...

  Christine Foster
5 months ago
Yesterday I came in for a battery a young lady named Kelly helped me w it and while she was helping me another employee was very nasty w her. I think his name said Mason. But she overlooked it and was very nice and I did a great job.

  Aaron G
6 months ago
Older man w/ glasses was incredibly rude and condescending when I inquired about my fuse diagram and i only needed a minute of his time. "WE DONT DO THAT!" "I CAN GIVE YOU PLIERS" "NO ONE WILL CHECK A FUSE FOR YOU ANYWAY" O reillys had me fixed in 3 minutes for free, found the right fuse. I even gave the nice guy pizza for being super helpful.

  Pat Belanger
7 months ago
Chris and his team are super helpful. I had challenges obtaining parts for an older 70s Ford and they took the time to make sure I got the right parts. They also helped with wipers and a special battery for a generator. They are awesome!

  Christina Temple
6 months ago
Jesse and his team were so so helpful, I m from out of town and had to stop in for car troubles and they made our day better. 10/10 service.

  Ed Davis
10 months ago
While my auto was being serviced I walked over to AA Parts. The service manager called to give me an estimate on the regular servicing. I saved $60 by buying an air filter and coolant at AA Parts . Very helpful and friendly. Smiles all around!

  Allyson Wilson
11 months ago
I was in a pinch and needed my battery replaced before driving home to Raleigh, and Chris helped me out! Super friendly and helpful. Even let me bring my poor dogs inside so they could get out of the heat while we waited.

  Dina Neill
8 months ago
Very helpful staff ... They all helped me get the parts I needed so my son could fix my car, and even carried them to my car in the pouring rain! I will be going back there again...

  Logan Daniel
2 years ago
So thankful we found this place. Stopped here on our way back from Sugar Mountain with concerned issues with our car. Chris, was so nice and knowledgeable and gave us sound advice for our car. He recommended we take it to a shop down the road. When we got to the shop he had already called them and told them about our problem. It is so nice to get help from super kind and friendly people.

  Brad Hemric
8 months ago
Had to get a battery. They were very nice and helpful. We found the one I needed and they put the battery on for me. Thanks

  Gloria Glover
11 months ago
computer stuff sucks.The building says Advance Auto Parts Store. Credit card payment saysAdvanced Performance. Why?

  Harvey Stamper
a year ago
The staff were very helpful and they had what I needed except one part and they helped me locate another venue to get it. Great place for your auto needs!

  Bertha Harris
a month ago
The service was delightful.

  Lynn Church
6 years ago
I received the worst customer service today by a very rude person who was supposed to be working to work at advance auto parts. I went in to purchase a simple item and had a question as to which one I needed only to have to wait while he continued to carry on a conversation on his cell phone only to be greeted very hatefully. I was told I can not help you and was talked down to as if I didn t know what part I needed!!! Never again!! If you want fast, courteous, professional customer service go to O Reillys. They were excellent and was able to get me the item I needed.

  Floyd Hahn
2 years ago
Had a few things wrong my truck and went to advance auto bought the wrong stuff and had no problem returning it and getting a refund was just as easy as walking in the door. Great costumer service. Keep up the good work guys

  Cody Ledford
3 years ago
Adequately helped with everything I needed and even lent me a tool so I could take care of what I needed their. Would have gotten 5 stars if they would have had everything in stock or maybe got the part from the other store for me by the end of the day.

  Anita Chauvin
3 years ago
Just left the car wash with a rear windshield wiper in my hand. Not sure if it was broken or not, the guys at the carwash suggested that I take it to the nearest auto parts store. I did.James was able to help right away. I explained to him what happened, we walked out to my car, and next thing you know the wiper was back in place! James then asked me to start the car, turn on the rear wiper and see if it worked properly. I did, it did!Huge thanks to James for 'fixing' my issue!I wasn't a paying customer, but nonetheless... James's customer service and willingness to help was spot on.

  Clay Stilwell
9 months ago
It was. Great place to buy parts they help you with everthing

  Claire Todd
2 months ago
Josh great service

  Angela Bauguess
2 years ago
Had the parts for my Dodge the last 3 times. So glad I didn't have to wait. Only car we have for school and work. Car needed everyday to live our life.

  Elisha Shepherd
a year ago
Better than the autozone's in the surrounding area. Staff are sometimes helpful.

  stacijingram
5 years ago
Staff was very unknowledgeable. They told us our transmission dip stick was our differential dipstick. If I hadn't double checked, we could have ruined the car! Transmisson fluid isn't clear, geniuses! Went to O'Reilly's and the guy there helped us and got us back on the road.

  Matthew Widner
a year ago
They checked my,engine light to make sure nothing serious was wrong and i purchased a few things. Nice staff

  Chad Treadaway
4 years ago
I always use this location to use site to store shipping or online pickup. I always receive a discount online but not in store. It's simple just to order online and pick up in store 30 min later.

  Bernard Tosky
3 years ago
Had wiper blades on before I finished inside shopping. 1/12/20 called ahead for new battery, had it waiting on shelf for me, Advance installed it cranked truck and on my way. Again

  Michael Severt
2 years ago
Fantastic Service!!Thanks to the young lady that installed my battery in my truck.I think her name was Tiffany. Thanks so much

  James Cardwell
3 years ago
The lady that helped me was on top of her game, it's like she had ESP, she had my part waiting on me when I walked through the door! Well I think I did call, lol ..

  Harold Jones
5 years ago
Ordered brake rotors. Here the following day. Received wrong item and had to reorder. But worked great once I got the right parts.

  Angry Sarcasm
7 years ago
The employees here are not professional and have personal conversations with the good old boys very loudly. Some of their remarks would be offensive, were I easily offended. I crossed 421 to go to O'Reillys.

  Linda Walker
3 years ago
Four & a half Stars. Always good service and will help you, when they can. I'm so appreciative to their excellent customer service