O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dana Singletary
6 months ago
The place to go if you just need to pick up something. Don t go for car battery. Horrible experience. First the guy acted like he was bothered when I said I needed battery checked. Second Customer coming in held door open for him coming out and he didn t even say thank you. He checked and said yes need battery. Third He took off in store did not wait for me or hold door. What s up with no courtesy or respect holding door for customer. After ringing up battery I said you will install and he informs me no. Needs professional installation. There you go they are not professional s. So why do I as a adult female want to buy a battery I can t put in. Nope! Luckily my car cranked and I drove to Auto Zone where I had excellent customer service and YES they installed my battery.

  duane bryant
4 months ago
I have gone into this store many times for many different needs, and have consistently been met with rapid help, positive attitude, professional and respectful treatment.

  Regan Tullock
2 months ago
Very rude customer service. Very bothered that I was asking for their assistance! Would not recommend .

  Vesper Walden
a year ago
The staff here is great! As a female who's not really interested in cars but needs to maintain mine, these folks are indispensable. They'll find what you need and can oftentimes help with things like headlight bulb replacement, antifreeze and the proper type of windshield wash fluid for this area. I'm from Florida and had no idea there was even such a thing as "freeze-resistent fluids". Reasonable pricing and a convenient location.

  WORLDWIDE1131
a year ago
I called in with an inquiry for multiple parts. I spoke to Marcia or Marcy which just happens to be the manager. She was rude and unprofessional. Very impatient and emotional, Yes I did have a lot of questions but I'm trying to make sure I'm getting the right info/parts and she's rushing me. How does a manager not know why the national part is better yet it cost 3X more . Do your homie work.. All of the unnecessary yelling about a line forming in the store was unnecessary She needs to calm down and work on her attitude when dealing with the public. The manager should set the right example not create a problem. Will definitely call corporate about this....... I did call back and spoke to a polite, patient and professional rep named Anthony. He was knowledgeable and answered all of my questions. Thank you Anthony, you're an asset to this company.

  AlexLTX
10 months ago
Never had an issue before till now , came in to turn some rotors and assistant manager don t know how . It s been over a year since I last tried to get them to turn some . Just comes to show the effort they put in to learn something that has to do with their job .

  Anthony Burton
a year ago
I went in to buy wipers and wanted to buy rain X the member told me that they will not fit on my truck and the other member told me that the wipers were too dry that s why they were making noise so i got my money back and went to advance auto in Burlington and bought the same wipers and the young man went to my truck and put them on no problem so I tipped him, I will not come back to this store.

  Laurie Carr (Pronouns: She-Her)
a year ago
I went in for a battery check and change. The check was fine; sure enough I needed a new battery. But they refused to do it because of the car s make and model (Cadillac SRX). He told me not to go to a dealer, so I went down to Auto Zone who easily, wfoficiwntly and professionally provided the service for me. Auto Zone made a customer for life.

  Chad Taylor
2 years ago
Immature and rude employees. This is not the First time! I brought back a Cigarette Light Air Compressor, the box says it will pump up any tire. It does not work. I wanted to return it. Anthony decided to have an attitude about my return. I m not mad at Anthony because he did not make this product, so why would Anthony get so defensive about this product and assume I was lying. Point of this review is, this store needs better management and customer service. Inventory at this location is great

  Amia (Mia)
2 years ago
I visited this store for the first time two weeks ago to purchase a car battery for my crossover. The gentleman sold me the wrong size battery and told me that they couldn t install the battery.I found out the battery was the wrong size after driving to Durham to have the battery installed and my mechanic told me it was too big. I visited the O Reillys in Durham on hwy 54 and Drake who assisted me with the return and purchase of the correct battery was AWESOME!!!!!! He spoke to his manager, told him my story that I had just purchased this battery from another O Reillys 45 mins ago and I was sold the wrong size so the manager let me return it. (I had driven to the store with the new incorrect battery installed). AND, Drake installed the battery with no problem! He said he didn t know why they didn t do it there because if they did, they would have known it was the wrong size! He also sold me some felted round pads to use to protect the battery from erosion! He saved me a lot of hassle and his customer service was on point! Sometimes, being a female walking into an auto parts store or repair shop they will tell and sell a woman anything! Thank You Drake for fixing my issue!

  Greg Martin
2 years ago
I purchased 1 wheel cleaner for 7.46 on Thursday 27 .I was charged 2 times by the cashier, who told me that he was just a driver and really didn't know what he was doing. I called my bank twice and they are going to dispute the second charges. I also went back to the store in Whitsett twice and the manager said that she could not take it off after showing her my documents from my bank. It's not the 7.46 . It's the principle. They don't need someone working the register if they don't know what they are doing. Bad business for O Reilly in Whitsett NC. Be careful when using a card there .

  Steven Kinsey
a year ago
You guys are literally up to street from my house and I can't even look at breaks. You want all this information? I get information. I still can't look at brakes then you wonder why everybody go to Amazon?

  Ray Michael
9 months ago
They won't change a battery in a 2008 Chevy silverado!

  Regina McKay
3 years ago
Stopped to get windshield wipers, and Logan was so kind and patient while replacing them for me.

  C L Moncrief Sr
a year ago
Everyone is very courteous and professional. And service is top notch.

  Kelly Blankenship
2 years ago
Great bunch of guys,young kid named Mason was really helpful!

  Dennis Ray
10 months ago
Asset to area, always friendly staff

  Sam Paguaga (Acceletron)
2 years ago
This new location is great, friendly and helpful staff

  Chris Mulvey
11 months ago
Friendly and helpful staff.

  Bette Herring
2 years ago
Nice store. Helpful staff

  Roger East
a year ago
It's a good store and it's close

  Chris Kellam
a year ago
Counter help friendly.

  Ackie Harris
2 years ago
Good customer service

  Ryan Amaral
2 years ago
Friendly and informative.

  Travis Nelson
2 years ago
Good service

  Kat Benson
2 years ago
Love this place