Auto Park Kia Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristy White
3 months ago
It was the worst car service experience ever. This was my first and last time here. I brought my new kia for a variety of things. I had an appointment for 9 am. I got there the night before to drop it off due to I had to work. It was getting late in the evening and I needed my car. Around 5pm (mind you they close) I called to see if I could pick up my car. The service tech coordinator, D, said it's not ready, and they have multiple things to go over. I was upset, I needed my vehicle, and they waited till close to talk to me about my car, 8 hours later. Mind you, I'm not sure they would have called if I didn't. Their excuse was that they were short staffed and didn't have time to let me know. Before I wanted to move forward with additional services, I requested an itemized invoice. D said he was sending it now. I waited and never received anything. I called the next morning to have them send it again. A bunch of back and fourth happened , and my car needed a part that took a week to get in. It also needed wipers to pass inspection. Natrually, the life span of wipers is not all that long. It was the least of my worries, but I needed it to pass inspection. Inever received the next communication from D. Instead, I got a text saying your car is ready for pick up. My car was NOT drivable, as well as it needed to have things done to also pass inspection. They didn't give me the chance to elect for wipers. They just failed my car... my 2022 vehicle. More back and fourth happened, and then I got the bill, and it was ~$200 more than our discussions. Upon investigation, it was a service charge just to diagnose tires are wearing and alignment needed to be done. When I was speaking to D previously to the bill, I told him I would get my secondary concern done elsewhere. They did the diagnostic testing without my consent. They did rectify that situation. However, the entire process was awful. It was a huge ball drop on the communication. Not only that, but I just got a 'I'm sorry' as if it were a daily robotic thing, he said, just no empathy. I wholeheartedly feel because I was addressing my concerns about their customer service. I was getting a higher bill. The secondary concern I had was that I was told verbally that I needed all four new tires. Although previously, before my critique, they said my rear tires were good and my front were mild (the yellow) box they checked off. How did it sitting in the parking lot change from ok/mild to everything needs to be replaced.Car service departments are very crucial. If someone is without their mode of transportation, it can affect a lot of things. For example, if I wasn't able to go to work, my job would be affected, the clients at work would be affected, and the staff would be affected. It is a domino effect. They need to take more pride and organization in their job. They are important to the community and society.

  Adam Heller
16 hours ago
Slowest service department I ve ever been to.