Professional Maintenance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Becca Mk
8 years ago
Tried to use them for the first time. Our lift had a bad seal leak. We called them. They sent out their tech and he verified that this could be rebuilt. A few minutes into the job, the tech came and asked for a pipe wrench, stating that he did not have one in his truck and that he could not do the job without it. We lent him a pipe wrench and then he proceeded to work for awhile and needed to borrow our vise to install the seal kit in our cylinder. After a bit of struggling, he came and told us that he could not get it apart to install the seal. So, we took a look at it and he offered for us to try get it apart, which we were not experienced in this field. So, we just took his word for it that we would have to purchase a new one. Of course the price doubled and it did not appear he knew what he was doing to give up so easily. He stated that a hydraulic shop could probably get it apart, which did not make sense since they should be equipped to do so. After the installation of the new part, the air was not bled from the system, causing the vehicles to be raised unevenly for several days until the air worked itself out. The only reason we opted to install the new one instead of having a more qualified facility to do the work was this was only our usable lift at the time due to several big jobs that were taking up the other lifts for several days and the work load was extreme.. So, overall professionalism is severely lacking. Will never use again!

  Blake Lunsford
11 years ago
I recently contracted with Professional Maintenance for lift repairs on a 25 yr old drive on lift. I made the decision with their help to simply replace the lift. After searching around a couple days on prices, installation costs and the like, I came back to Professional Maintenance and booked the job. Not because they were the cheapest, or had any BS incentives, but because they spent as much time as I needed answering questions and helping me decide on the right lift. One week later and that bay was back in business. They stayed in touch, the crew showed up on time and within minutes were laying out the lift details, and a few hrs later they were gone. If you care about quality, function, price, and service give Orall a call and put the task behind you. Blake Lunsford, August 20, 2012.

  Lonnie Stancil
7 years ago
After numerous attempts to repair a piece of equipment they claimed user error. Now as i'm watching the machine it has the same issue for the 3rd time in under 2 months. Every visit they will gladly charge you to diagnose an issue that they cant fix anyway. In our industry we call it a come back when its not repaired properly but they call it an opportunity to charge you another $400 to do nothing again. Would find someone else to deal with. This company is a joke and doesn't stand behind their "repairs."

  Michael Gwin
3 years ago
Super nice people. Elderly like me, so we got along great.

  Billy Harmon
2 years ago
Maps put me right there and the people there are very nice