Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lisa D Ford
2 weeks ago
Was a little hesitant to go here because of the experience I had last time at the other location. My son and I were greeted with a smile and professionalism from Devon and Allen and eased any fears I had. They seemed to work well together and had us in and out in no time at all. It's hard to get good customer service these days, but these two fellas were amazing! Thank you so much to Devon and Allen for taking such good care of us
Ashtyn White
2 months ago
My husband got his oil change there and his inspection. They were very nice and didn t take very long with our vehicle. I also ran over some thing in the road and asked them to take a look at my car to make sure everything looked OK. They were very nice, when looking at my vehicle and made sure I was safe to drive my vehicle. We will be returning. Thank you guys for the excellent work that you do.
Brad Lewis
3 months ago
Yesterday I visited this new location for the first time. I got off of work and headed over, hoping they could work me in for an inspection.Upon arrival I was quickly greeted by Melanie who defined what I could see- some logistical issues with the location would lead to a long wait for service. However, she creatively came up with an alternate solution and I was in an out in less than 15 minutes.Melanie was polite, engaging, and knowledgeable. A pleasant experience that I won't hesitate to repeat in the future. Well done!
Renee Corbin
3 months ago
I took a car in to have it inspected and they took my vehicle right in. They noticed issues with my windshield wipers and notified me right away they needed replacing which they did for me. Since I was close to time for an oil change they asked if I wanted to do that as well while there to save me time. I spent around 30 minutes there and was on my way quickly! The lady at the front desk was great and she communicated with me throughout the service. I highly recommend them!
Michelle Cabe
2 weeks ago
Absolutely one of the best oil change places we've ever been to. The staff is knowledgeable friendly and efficient. Just want to let theveterans know they give a 25% discount.
Kenneth Hummel Parmenter
3 months ago
I like the new Snappy Lube and management much more than the last one. My last oil change for full synthetic was way too expensive. The manager encouraged me to bring in my own oil and filter and they changed the oil for $25! Felt like a good deal.
Jim White
4 months ago
Man oh man what an experience. First the whole check in process has customer experience interaction and very polite. Well beyond just what kinda oil you want. Then at the end the man that was below the car working to change the oil saw I had recently had a part replaced on the passenger side that is part of steering and a safety item as well. He took a picture of the driver side which wasn t replaced and showed me where that one was wearing out now. The whole time there was a great experience. Thanks yall. See you next time.
Ronald Norman
4 months ago
Very pleased with customer service. Young staff was courteous, helpful, and efficient. Had a question on an emissions test exception that the Franklin locations were unable to help with. Fortunately, the manager at this location was more experienced and frankly smarter. I will return, even though it is an extra hour round trip.
Seth Rollins
a month ago
Melanie was great!! I'm so thankful for the excellent customer service I received today and for the perfect service. I am totally impressed and grateful for you all. I definitely recommend you guys to everyone!!
Haley
a month ago
The workers have great customer service! & they done my oil change very quickly even though they were very busy!
ashton stiwinter
2 weeks ago
Everyone there was extremely helpful, topped off my fluids found that my transmission fluid was a little high, cleaned my battery and answered all my questions. Amazing customer service.
Catcuce Tiger
2 months ago
Great and friendly folks, I have had my vehicle serviced twice here now. I will be going back when my oil needs to be changed again.
Mickey Randolph
a month ago
Melanie is absolutely wonderful. The business is professional, organized, efficient and really clean. I would definitely recommend.
Natalie Newman
7 months ago
Very nice location with great customer service. Will be using their services for oil changes, inspections, and more! Convenient and got me in and out super fast. No wait the last time I went.
mjandtee Brown
4 months ago
Great customer service, very appreciative of new business and gave me a discount on my first oil change I highly recommend there fast quality service
Tom Abel
4 months ago
I liked sitting in my car while technicians changed oil. Also one technician sprayed and cleaned off my battery which was an unexpected special touch that I appreciated.
steven becker
a month ago
Melanie was Amazing. Professional and courteous. I'll bring all my cars here!!!
Deven Silvers
2 months ago
I had an excellent experience at the snappy lube. It is the best service I have ever had at a mechanic shop.
Jim Robinson
2 months ago
Great people there. Fastest oil change I can remember. Will recommend and return for next oil change!
ella lydon
2 months ago
Melanie was extremely knowledgeable and helpful, and did a great job of explaining what was going on with my car.
Sarah Tierney
a week ago
Prompt, friendly, my questions & concerns received professional attention! Very pleased with service.
Sydney Gallant
2 months ago
Great experience! Was in and out in 20 minutes. Everyone was very sweet, and military discount was really nice.
Mickey & Gay Wilkes
2 months ago
They did a great service for an old women like me. Love them !
Nicia F
7 months ago
I went to get an oil change at the new location by QP in sylva. I pulled up almost an hour before closing due to my job I couldn't be earlier. I saw an employee run to the door, lock it, laugh and hide in the garage. Will not be using this place ever again. That was super disrespectful, this is not the first time I used this location but it was my last. I called to ask to speak with someone, and they refused to answer the phone.
Jared Reagan
6 months ago
Extremely helpful and quick. Very well ran facility. I will definitely send them more business!
Kim Woodard
3 months ago
Extremely quick. Very clean facility. Great service!
Alison Johnson
4 months ago
Very friendly staff, quick service, and priced right. Highly recommend
Eric Mordent
4 months ago
Helpful and courteous/kind Staff, wonderful visit for my Pup ( #TravelsWithPhin ) and I. We ll definitely be back!
Taurus da bull
3 months ago
Always a great experience. Staff there are always helpful and glad to help out.
Airica Anderson
2 months ago
Fast and efficient surface! Very friendly staff as well!