Smokey Mountain Diesel and Auto
4.3 (6)
2398 US-70, Swannanoa, NC 28778
(828) 581-0055
smokeymountaindiesel.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chris Bal
5 months ago
It can be hard to find honest and good mechanics sometimes but had a great experience here. Took the time to properly diagnose my issue, order parts, fix the main issue, and was able to give me a ride/ pick me up while my car was being worked on. They even were able to help out with some repairs and an oil change on my RV. Definitely recommend you check them out!!!
Robert Fowler
6 months ago
The staff went above and beyond to fix my truck. Was kept informed the whole time about any issues with the truck. Went to pick my truck up and it was returned to me cleaner than when I left it. This shop does quality work at a fair price, with professional staff that are honest and knowledgeable! What more could you ask for!!! Highly recommended!Services: General repairs & maintenance, Auto exhaust system replacement
Trish Kruger
8 months ago
We took our truck to this shop for an engine replacement. The first big problem was they ordered the wrong engine. Then they wanted to charge us another $1,500 to get the right engine. Then they decided to attempt to retrofit a 4.0 into a 3.0 truck. Thinking they were the experts and this was possible, I agreed. Found out later from a Ford dealership, no way to match up the transmission. But they tried and in that process apparently damaged the master cylinder (which we didn't know until after we paid for the engine replacement). Clearly they figured out it wasn't possible to retrofit so they offered to replace it with a 3.0, for dollars more. We agreed to that. Several times they told me along the way the vehicle would be ready, but the very day we were waiting to pick up the vehicle, we would get a call letting us know nothing was ready and another problem occurred. When we got upset at some point, they told us to pick up the truck with the wrong engine and the old engine in the bed of the within 2 hours or they would keep it and put a mechanic's lien on it. In the end they delivered us a vehicle, which they left in the lot after they were closed, and after I paid for it over the phone, only to find it was inoperable. I reversed the second payment on my credit card, and now the engine has head gasket leak and they refuse to fix unless I pay them in cash for the unpaid balance for a vehicle that was never operable. I paid $2,000 to have the master cylinder repaired at another shop. During this Smoky Mountain Auto debacle, I was passed around to three different supposed owners and each one had a different story and would retract what the other said. They were impossible to communicate with and unprofessional. My only recourse now is to take the vehicle to another shop pay another $2,000 to fix the head gasket and take them to court. All this happened during my mother's passing, which they knew, and seemed to not have any care about that.
Will Haymes
8 months ago
My wife and daughter had car trouble on interstate 40 this week traveling home to Knoxville. The local parts store sent them to Tyler. Not only did they work on her car after hours but they took care of them like family.While waiting on her car my wife found out from someone else in town that this guy actually ran into a burning building the week before to help people he didn t know ! (He didn t even mention this- that s the character we all hope to have)Swananoa, Black mountain, and the surrounding areas are unbelievably blessed to have this shop in the area. If he will treat strangers this way you know he help those in his community and will stand behind his work.Oh by the way, Tyler just happens to be an exceptional mechanic that was able to diagnose her car problems immediately and he was 100% right.If you go somewhere else and get lousy work and terrible service for a stupid price its on you after reading this review. Tyler Boone and Smoky Mountain Diesel and Auto are the real deal!May God bless this group of men for how they helped my family when they were in need.
Stephen Luttrell
6 months ago
Very dependable, very affordable, always willing to take care of you and your vehicle