ACE ROADSIDE SERVICE

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chalottia Heatherman
2 months ago
Nice guy but not nice when they avoid you when need something done. Will never be back to this person again just glad my husband boss got the truck and took it home

  Michael Heidinger
a year ago
You know Eric McPeters is a super friendly guy to your face and acted like he cared but I had a fairly awful experience. For some reason he can t keep help, as his two main guys quit during the middle of my repair, and his guys before them quit too. No big deal, I get it, but it took another 6 weeks to fix my truck despite the fact that it was nearly the only truck sitting in his shop. Seems as though he gives his attention to his roadside jobs which didn t seem fair but whatever. I was VERY patient with this guy and he just kept putting me off despite the fact I spent I spent hundreds of dollars in rental vehicles to get me around while he took his sweet time fixing my truck. Then, the truck was returned with an improperly installed clutch. No big deal, returned it to him and he fixed it, weeks later. STILL DONE WRONG. I had to take it somewhere else to have the clutch taken out a third time and it finely worked properly. Even if the clutch had been installed properly the second time, the rear main seal that he put in was leaking too so had to have everything taken out again anyway for that. Maybe I caught him at a bad time but he definitely did not make this right. My main issue is that he ghosted me after all this. I was never rude. I was never threatening. I just wanted everything done right. All said and done I spent an additional 1500 to fix what should have been done in the first place, months ago. Plus my hundreds of dollars in rental car fees. I should not have had to wait two months to get my truck back. It was always, it will be done next week, it will be done week blah blah blah. Still bitter about this place. Over $2000 in completely avoidable costs on my end.

  Kristina Kaniecki Snow
a year ago
So grateful to Philip and Eric for great customer care interactions, prompt service, quality work and reasonable price. A friend and I needed our camper serviced and tires rotated on a Friday afternoon and we felt so lucky and well cared for. We want to thank these young men for being kind, courteous and respectful.

  Kelly Sanders
2 years ago
These guys were awesome and would highly recommend. On a road trip to Pigeon Forge our front end on our motor home had to be serviced and they worked extremely hard to find the correct parts and get us back on the road. Thanks to Eric and his team we had a safe trip.

  Caitlin Dronen
4 years ago
I went last week to get the fender on my company's trailer securely reattached. I've gone to other mechanics that communicate about their work with a condescending tone - there was none of that here. Eric was helpful, informative, and listened to questions I had regarding the trailer. He did it quickly on a Saturday and even took the time to check out the tire and wheel that has recently gone flat. Fingers crossed I don't have any more mechanical work needed on our fleet, but if I do I'll send future vehicles here.

  Terry Schroeder
2 years ago
Great folks and wonderful service. I had issues with 2 tires on my motorhome and they got us in, diagnosed the problems quickly, replaced 2 valve stems sent us on our merry way. Thanks Eric and staff for a terrific repair experience. Leaving a recommendation at the desk at the KOA!

  kjrsten letourneaux
3 years ago
Eric is awesome!! He is honest, respectful, prompt and hard working!! He knew exactly what was wrong with our Prostar and diagnosed our issue within 5 minutes of getting to us. He even unhooked our driveshaft for us so the tow truck driver didn t have to do it! We are on our way to his shop to get fixed up. My husband and I HIGHLY recommend Ace Roadside Service. We d give 10 stars if it were an option!

  Thomas Jacob Folmar
2 years ago
Wonderful crew of mechanics who went above and beyond expectations to get me rolling again. I had a blown turbo in my Freightliner and within 12 hours of being towed in had me on the road again.

  Azea Gafford
3 years ago
The guys here are fabulous. Blew out the manifold on my pony motor. They ordered the parts and got me back together. Very happy with the results and extremely pleased with the customer service.

  Byron Chambers
4 years ago
I was throughly amazed at how fast and knowledgable Eric from Ace roadside assistance was. He got to my truck in less time than estimated and figure out what my problem was and also was very kind. I will always call on Eric whenever I'm in the area. Thanks for all your help greatly appreciate!!!! P.S. Great Customer Service!!!!!!!

  Ludington Trucking
4 years ago
Called on Tuesday, October 3rd, 2019 at 1630 (central standard time) and was told they would not provide roadside service to our truck that was in Black Mountain, NC. Very disappointing considering their website says "24 Hrs. a day, 7 days a week, 365 days a year. We are here for you, our customer." We strive to give our business to local, home town shops and then you cannot get service.

  Ivan Ruiz
a year ago
Amazing service, thanks for helping to solve mi problem..RUAL TRUCKING INC.El Paso Texas.

  George Hale
6 years ago
Had a service call at the weight station. They came fairly quickly. Did a good job at a fair price. Thanks guys.

  Roland Nielson
3 years ago
Very helpful and knowledgeable staff. I would recommend anyone needing repairs to use these guys.

  Nikola Marinkovic
3 years ago
Very satisfied. Five star for fast service and reasonable prices !!!

  Nicholas Hamann
3 years ago
Expert diagnosis and professional staff. 10/10 would recommend to anyone.

  Douglas Helbig
3 years ago
That driver was AWESOME! Down to earth and easy to work with!

  devon hulse
4 years ago
Great people that do great work

  N4ANE
2 years ago
Always had good service

  Gerald
a year ago
Excellent service

  Fnan Gebreyesus
4 years ago
Great people

  Adam Fisher
4 years ago
Good service