Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Thom Corwin
11 years ago
My 2006 Mustang paint was destroyed by a custom shop in Hope Mills and since I have heard of bad experiences about other shops in Hope Mills and Fayetteville, I was worried about getting it fixed locally. One day I stopped in at Spring Lake Collision to get their estimate on repair. I thought, What do I have to loose. The paint already looked like a$$ anyway. I met Bill and Richie and asked them to look at my car. It was so bad they honestly thought I did it myself but were afraid to say so until I told them it was done by a so-called custom shop. I immediately felt like they were professional and would do a good job. I have no basis for this feeling except for their words during that first meeting.After my experience with the other place, I had no good reason to trust them, but I did. Long story short: They had to take my car's paint down to base and start over and promised that I would not pay a dime until I was satisfied. I AM SATISFIED!! They did an perfect and professional job. They even cleaned over spray and reworked poor body work done by the other shop.When I returned after the paint cured to get some minor buffing taken care of, they decided that the hood was not a finished product they wanted to send out the door and offered to redo it at no cost. I did not think it was bad myself, but their standards are so high they didn't want their name on that paint job. My car is now perfect again and I highly recommend Spring Lake Collision to anyone who asks.
James Sherrell
5 years ago
These folks did a great job working on my car. I gave them the insurance estimate made by another business and that s what they worked with. They even identified incorrect insurance annotations and secured additional funding to replace my headlight.They are very good at taking phone calls during the day which interrupts their work flow. Not once did I feel like calling and asking questions imposed a burden.
Cristy Hurley
6 years ago
I took my 66 mustang to have my floor pans replaced and rockers replaced or patched.They said they could do the job, I talked to the guy that was going to do the job as I was ordering the parts I ordered the one piece floor and the one piece rockers. To make it easier for the guy doing the job we decided to have the. Floor ad rockers sand blasted before they stated.Then I get a call from the owner he said the job was to big/to much for them. I said I was about to head out of town so if I needed to pickup the car I needed to know.They said they would call a guy they know that does work like this and see if e would do it.I got a phone call the next week saying he could do it and they would send it off to get sand blasted.Took a month for them to get it sand blasted. Then I get a call saying the guy could not do the job. So I ask them to prime what was sand blasted.The next week I go to pickup the car. They only thing that got blasted that asked for was the rockers.The engine compartment was blasted (I made it clear I did not want that blasted)I was quoted a higher end price of 300 for what I asked to get blasted.It came up to 480 and only part of what I asked for got done.So for the sand blasting and primer it come out to $1000 (which was the original deposit I put down)I bitched about the price and the fact that only part of what I wanted blasted got done (which was mostly just to help hiss guy do the job easier) and they blasted what I said not to blast he gave me back $200Three days after I pick up the car rust is showing up where they blasted and primed I called and told him (the owner) and he is not nice about it at all. He Said that when I get someone else to do the job they can take care of it easy because its just surface rust.
Jeff D
7 years ago
I can't tell you the number of problems I had here. When I dropped the car off I was told three weeks. Three weeks came and went. For the next three weeks they told me next Friday. Only when I threatened to take it somewhere else did they finally finished ish it, eight weeks after I dropped it off. They were also supposed to install new interior gear, but waited until I picked it up to tell me that they didn't do it. I put the car on a trailer and took it home. When I got home the seem between the quarter panel they put on and the rest of the car had cracked and had to be fixed again. There is no way I would take a car here again. They are horrible. Run away.
Michelle Ingram
8 years ago
I had an awesome experience with Spring Lake Collision. Dropped my car off Monday got it back Wednesday the same week. My SUV looked like she was spanking new. The repair was seamless....prefect! They even gave me a ride to the rental car store when they were late picking me up. I can't say enough about them. Richie, you're the bomb, Professional and friendly, I definitely recommend them.
one stop
5 years ago
Awesomely great Professional Auto repair an body work people who know there Business . The do great work on personal an insurance company jobs that from major to minor damage . They also have A Professional Upholstery work on the site that has about 30/35 years experience . They do the job right the first time with a Special priority on Satisfied Customer Service.
Adalberto Torres
7 years ago
Yesterday was the 11th of January. I just received my 93 cadillac brogham from these guys and let me tell u it was the worst experience i had at a body and paint shop...i paid 4000$ for my moms cadillac to get paint and to fixed the front headlight because it was crash in the front. I told them that i want the cadillac looking like if it just came out of the dealership...so he the owner charge me 4000, when i got the car. Number 1...it was sitting outside under a tree and all the tree stumps was all over the car...number 2...the snow was all over it prior to all that..and this was after it got repainted... there was peices to the car missing which i told them to put everything on. They did not paint the inside of my doors and the inside of my truck. The whole point is, that the job looks like if i went to maaco and paid 800 for a paint job. When i got the car i took it home i cleaned it wash it and i seen all the defects quick...without a hesitation. So i call him and he tells me to go and take the car tmr so i brings the car today jan 12, 2017 and he sees the mostakes and when i tell him u have to paint my doors and hood that u forgot he tells me hell no im not painting that, so i ask him just tell me this....would u take this car as it is for 4000$ and he just Studdard and says yes. So i goes and tell him are u gonna fix this, bc this is very unprofessional and i dont like it not one bit, he tell me no. So i told him ill see u in court so yea thats where im going. I will not let him get away with this, bc if i let it go, he will do it to someone else. God bless.
Thomas Michta (T. Henry Michta)
7 years ago
We had repair work done at this location. The staff was nice and the pricing was great. The only negative was that the car windshield came back stained with paint mist requiring it to be professionaly removed.
Kaila Myatt
11 years ago
If I could rate them lower I would. I had them replace parts on my vehicle and every part they replaced was missing bolts which cause the worst rattling sound ever. When I brought the problem to their attention their was no surprise, or apology. The work they do is horrible and way over price
Wayne Lopresti
8 years ago
Some of the best work I ever seen at a reasonable price, they have done jobs on my truck, mustang and my 442. These guys are the best at what they do, very professional team and customer friendly.
Terry Greene
6 years ago
Bryan did very good work on replacing our convertible top
Aaron Hodges
8 years ago
Awesome place, ask for Woodie ! top notch, super fast and looks flawless ! they do it right the 1st time !
Nancy Duncan
7 years ago
Very nice staff. I just wish they were open on Saturdays.
Joshua 559er
8 years ago
Horrible place they are way to slow and they have a theft problem..and the quality of work wasn't up to the standard they
Harry Braddy
6 years ago
Good people. Bill and rich
Bill Wop
6 years ago
The best
Alejandro Campos
4 years ago
Excellent
berne ray
5 years ago
They are RIP offs