O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alan Tegros
4 months ago
Driving down US-1, drivers windshield wiper stops in pouring down rain. Was able to pull in find the issue, and they let me borrow some tools. Awesome people, thanks for the help!

  Jackie McKenzie
4 months ago
Exceptional service and very fair prices. The staff is very engaging, happy, and will go the extra mile to make sure the customer is taken care of.

  Rachel G
6 months ago
I went in and asked for help attaching my rearview mirror that popped off. They refused to come look at my car to see what I needed specifically and offered me glue. Because there were cords behind my mirror, I had inclination enough to know that glue would damage the parts. I asked again if they would come look at it. Again, they said no. I left without any of their products. 10 minutes and a detailed YouTube video later, I was able to attach it myself. Only go here if you want to be made to feel like an idiot for asking for assistance.

  Roland Garcia
3 months ago
Great experience. Josh was very helpful and went above and beyond to solve our issue.

  Avery Hunt
a month ago
Blocked my truck because they think the own the parking lot then cussed me because I didn t see there sign

  Ursula Mclean
2 months ago
Update 1/25/2024- Shout out to the two fabulous ladies that were working the store. They were kind and assisted me and a sweet elderly lady with our light bulb instalation, while helping someone with batterty issues and still checking out customers. Lauren was so awesome even though I know she was overwhelmed her and Allison showed great team work. This is my spot for my auto need. Go ladies you rock!I placed an online order after being told that my windsheild wipers needed to be repaired by Pinehurst toyota when I was paying for my oil change. I went to advanced auto parts but they were a little high. i looked online and decided to order from O'reilly auto parts, I had to call to see if my order was ready but the gentlemen who put on my wipers was very helpful and gave me advice on the headlights that I had purchased from Auto Zone. I will definitely be back here becuase of the great customer serive.

  S. Engel Grohnke
11 months ago
Javier I believe was the young gentleman that helped me with the best customer service! I walked in knew what I needed and he helped me to find the perfect part to save my tail light! I appreciate your exceptional and helpful service keep up the good work!

  Anetra Taylor
a year ago
I debated between a 3 and 4 due to one bad experience. I out weighed the first visit with my last experience there. The first experience was horrible. I needed assistance with having my vehicle put on a machine and checked so I could see what part needed to be ordered. The man that was supposedly assisting me wasn't of any assistance at all. He pretty much just blew me off. I was told they didn't offer the service, I knew my mother said that they did for her. Why was I told differently? Despite the terrible first experience I ran into more car trouble. I was hesitant about going back but the location was literally walking distance from my then residence and I do believe in second chances. So yes. I decided give it another go. Glad I did, it ended being so much more of a great experience, I ended up walking away leaving that woman a tip. This time I was greeted by a woman who definitely knew her job and some. Her customer service was on point. She fulfilled every request and gave all the right suggestions. Notice I said "SHE", this woman was phenomenal. I couldn't complain about anything she said or did. She did end up being a manager, none the less she did her job as a worker should do no matter what title is being held. This type of experience I'd what will make me be open to come again.

  Joel
4 months ago
Best organized and stocked of the automotive parts stores.

  Brittani Greene
2 years ago
I looked online and in multiple different stores for a part for my car, after calling around and finding nowhere that charged under $250 for what I needed I almost just gave up and paid up... but I called O'Reillys first and thank the heavens I did. I had them order and picked up the part 2 days later for $170. AMAZING!!! WhenI picked it up the person working the front was very friendly and informative. Checkout was quick and I felt 100% confident that my car was about to be fixed and that I got the BEST price for the part.

  Frederick Philipp
9 months ago
All a great experience here. The employees will go the extra mile to make help you find what you need.

  Chris Imperial
a year ago
Had a oil filter in had and went up to the counter. One guy working helping a customer and then he goes outside to put on her part. Doesn t call any other workers. A worker does come out but totally ignores us three customers standing there and goes behind the counter to inventory something and then returns to his hiding spot in the back of the store without even acknowledging we were there.It is hit or miss here. They lost me as a customer. Went to NAPA down the street where the workers there are knowledgeable and friendly.

  Melissa Van Warner
5 years ago
Took my 89yo grandfather there for a dead battery he bought there a year ago. They were nice, humored him, and after testing to see if it would hold a charge (no) the customer service rep simply switched it out and gave him a new one. No questions, paperwork, or hassle. Very efficient. Thank you.

  J
a year ago
This used to be my go to parts store due to their customer service, knowledge, and ability to get parts quickly. They have had a complete change over of staff and now I wouldn t trust them with my son s power wheel. I ordered headlight assemblies and they were supposed to be in the next day. I could ve definitely gotten them cheaper from somewhere else, but paid extra just to have them in time for my daughter s trip. The guy went to look them up and asked if they were for the front or rear of the vehicle. Helloooo headlight assembly!!! Pretty sure in any country, time zone or planet the headlights are in the front. Then the guy said only one came in after I had called ahead to ensure they were there before I made the 20 minute drive to go get them. After that I got well you re just gonna have to wait a day or so to see IF it comes in. When I get that headlight, the only parts store I ll deal with is Advanced Auto. I don t know who is worse Autozone or O Reilleys, but they are in competition for the most incompetent customer service and knowledge around.

  Kaycee Tilley
a year ago
Just got brake pads from here and had excellent customer service! My baby was sleeping in the car and it was raining so they ran it right out to me which I very much appreciated!

  Ray Linville
6 years ago
Very efficient and effective service. Asked staff member to install windshield wipers on my car. He did very quickly, and I was on my way in a matter of a few minutes. Store is very busy, lots of customers, but wait time is very brief. Prices are very reasonable.

  Vilma Mejias
3 years ago
I have never been in an Auto place where the person behind the counter was so Professional, Knowledgeable, Personable, Helpful, Efficient and fast as lightening... he looked up our RV and got busy in a flash. In and out record time. I'm still impressed and speaking about him

  Dan Sullivan
8 years ago
I recently stopped here to buy parts for my Jeep and was very impressed with the staff's courtesy and attentiveness. One of the salesmen greeted me in the parking lot, helped me to discard some oil and assisted me in finding everything I needed to get me on my way quickly. This has become my auto parts store of choice in Southern Pines. Thanks!

  Tiara Boler
4 years ago
Went in all day, back and forth trying to get the right starter. Purchased the starter and got my car fixed in southern pines, live in Carthage and they are telling me I have to go back home to get debit card for return. If they knew u would need that for a return he should really make it aware to the customers. Now I m driving all the way home to get a debit card for a 20$ return. They need people in there that knows the policy s and make them aware to the customers before purchase. Because I would of used cash, had I known

  Torinalth
a year ago
Always helpful associates. Fairly nice selection. Good location to get in and out with minimal effort

  Leshic
8 years ago
Lived and visited auto parts stores all over the USA, and I never had a more enjoyable experience as I had here. Places near San Jose/San Francisco, or several in eastern CT, northern NJ, Columbus, OH. Never had as good an experience. The service, friendliness, humor, positive atmosphere, and genuinely helpful support. My girlfriend felt the exact same way. 6 stars!

  Greg Crenshaw
2 years ago
If you shop at O'reilly in Southern Pines, NC be sure to ask for Julie, wonderful personality, quick with a smile, She found a repair washer for several old air chucks that were leaking. Great Job Julie!!GregPinehurst, NC

  Tammy Lynn Hinesley
5 years ago
Thank you for the price match and the product is 5 volts higher than the competition's that they price matched. They were very attentive and courteous. My 1st purchase there, I will shop there again.

  Clairissa Mitchell
3 years ago
So professional and helpful! Anthony saved me over $100 on getting my car fixed! His customer service was exceptional, over and anyone my expectations. I highly recommend this location.

  Matt Sherer
5 years ago
Always get great service here. Reasonable prices. Check engine light was on. They checked it for free and gave me a print out of possible issues. Local dealer wanted to charge me $75 to run a diagnostic check.

  Saggio Culo
4 years ago
Ordered a part online and picked up at store. Employees were friendly and helpful. Price for part, tractor battery, was reasonable and a little less then other nearby stores.

  Brittany Arsi
5 years ago
Consistent lack of enthusiasm for helping guests, not helpful with locatig items, the gentleman merely gesturred and would not come show me without my requesting it and that was with 2 emoloyees and not one other customer in the store at 12 pm. Disappointing vut will gladly drive further to Advanced Auto for the convenience of customer care and assistance.

  R O Y G B I V
4 years ago
I'm highly disappointed... I ordered parts and purchased materials for an oil change. The total came to about 65-70 bucks. They wouldn't finalize the sale because I used a 100. Turned me away over 30 bucks... I'd understand if I bought 10$ worth of materials then whipped out a hundred. Highly disappointed.

  Joe Furr
a year ago
Over priced, you can get the same EXACT part at other nearby stores for significantly less money. Also, each time I went it took forever to get someone just to take my money so I could leave...

  Stephen Rank
6 years ago
great selection of parts an auto accessories in an organized display and easy to reach. the staff are extremely helpful and knowledgeable. Fair prices and there is an app for your mobile device which will allow you additional discounts