Crossroads Ford of Southern Pines

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Donn Johnson
2 months ago
I had very good experience purchasing a Ford Escape. The whole time I was not pressured and given plenty of time to make up my mind and no hard sales tactics. I have shopped cars at other dealerships and left feeling like they just were after my money. Not so here. They honestly tried to accommodate my desires and never pressured me. I am very pleased with the whole experience.

  Laura Brown
a week ago
After contacting my home ford dealer with difficulties. I was having with my F350 and being told it would be 6 weeks before they could Look.At it, I went to cross road Fords of Aberdeen.Went to their service center was able to have. My vehicle looked at the same day. Did some maintenance too It was all was also looking for a second car at my home. Dealership decided to give Ford of Aberdeen. A chance ended up walking away. Totally totally satisfied with my experience with the service center and walked away. Owning a new used car will always come from my home dealership. To Aberdeen for now on for my servicing. And anything else I will need?

  Michaela
a month ago
If you need a new or used vehicle, Michael Rowland is the one to talk to! He set me up with a great vehicle and I couldn't be more pleased! More than that, he took great care of me. He made the process easy, simple, and fast! I will definitely recommend friends and everyone to come here (and see Mike) if you need a vehicle!

  Frederick Philipp
a month ago
Great service without high pleasure. We bought a used car here after searching for over a month at several dealers in the area. We ended up coming back to Cross Roads ford, because they built a sense of trust with us the first time we visited. I will come back again.

  Angie Giglio-Kulyk
2 days ago
I had such a great experience here!! Nick Morella is the best salesman! He gave us all of the important info without ever acting salesy and he s so nice and easy to talk to.

  Steve Allen
2 months ago
The experience I had at Crossroads Ford Lincoln in Southern Pines was great. The sale person, Brant, the sales manager, Cameron, and the finance person, Cory were all great to work with. I felt comfortable and was not put under pressure. I recommend anyone looking for a new or used vehicle to definitely check with these guys.

  Brandi Law
5 days ago
The service department always does a great job of notifying me of what service they are performing, when my car will be ready, and letting me know of any problems that my car might have that I was unaware of. This means a lot as I want to prevent small problems before they become major ones.

  Sharon
a month ago
I am very satisfied with my new Ford Ranger and the service I received in the process of purchasing the vehicle was excellent. This is my third vehicle I have purchased here and have been extremely satisfied each time. I highly recommend Crossroads Ford of Southern Pines, NC.

  andrew wallace
2 months ago
I worked with Lee on an F150, he was super helpful, he knew about the product and knew all the inventory, including things they had just received that hadn t made it to the lot yet. This is definitely the better of the 2 Ford dealers in the area. Sales and Finance managers were just as easy to work with. Ask for Lee if you are looking at a Ford.

  Kurt Wolfer
a month ago
I had a very good experience at crossroads Ford at southern pines. Kyle in the service department was great to work with. Kept me informed and was very helpful. Overall my experience was great. I would highly recommend Crossroads Ford.

  RBWBeach
a month ago
The service was excellent. I made an appointment online and pulled right into the drop off location. My service advisor was very courteous and even offered to have my vehicle dropped off when finished.

  rob fairel
2 months ago
Proceed with caution...friendly staff that gets the sale....forgets about you after the sale!Dealership failed to hold thier end of the deal to pay off my trade. Floor manager/salesman made empty promises after my engagements at the 15 and 20 day mark. No call back or care about my concern. They got my money! At the 35 day mark, my engagement with the sales manager fixed the problem.I am still waiting on someone to call me back about the second key for my 65k vehicle. Again...promises not carried out. Fingers crossed...we get a second key!

  Jim Saunders
5 months ago
I was treated poorly. The Sales manager and salesman were not fair negotiators and lied regarding some policies . I grossly overpaid mainly because I wanted out of their sales room, and crossroads is doing the absolute bare minimum of the services that they promised. I had to argue for the three oil changes they said were traditionally to be included and the only reason that there were honored is because I told them I would take my truck somewhere else. Very poor service skills on top of dishonest sales practices.When I have redeemed the services they when I have redeemed the services they are to provide, I will gladly change to a new dealership.Coopers Ford in Carthage is a far superior dealership.

  Tina Sully
a month ago
Service was excellent. Many thanks to the service department for taking care of me and my Lincoln. Have always enjoyed dealing with this company, would highly recommend.

  Joe R
6 months ago
They kept to their word. They did not add on any dealer extras and the price was the price I was initially quoted. The sales person Archie is one I would definitely recommend. The Sales Manager Cameron was very helpful. And the final paperwork was quickly handled without any pressureWe would certainly recommend this dealership.

  Charles Faulkner
7 months ago
Love my 2023 F450! Best dealership you would want to be at. They always have time and are willing to go the extra mile. Love this team!

  J.M. Gold
3 months ago
Worked with Lee and Corey. I am 4 hours from their dealership. Dealt with them over email, text and phone. Great experience. They also had vehicle delivered to me. Highly recommend.

  Jon Collier
5 months ago
Normally I do not write reviews about a business, but I felt compelled to share my experience I had last Wed (8th of Nov 2023) with Crossroad s Ford Southern Pines. Let me start off with saying I am beyond satisfied with my experience. The combination of outstanding customer service, product knowledge, transparency, and their efficiencies in not wasting my time makes them my go-to dealership.For several months I have been researching F150s, rebates, and total cost. I wanted a new truck, but I was waiting on that special deal / and truck type to show itself before proceeding. Last Tuesday evening I noticed a Black Ford Tremor which was reduced over 5K, and I knew I had to have the truck. If it had not been reduced, I would have continued on with my search. I sent a message to them at 9:30pm asking if the vehicle was available. It wasn t even a minute later I got a text from Archie explaining that in fact it was. The next day I came in and test drove the vehicle and purchased it, and my experience was truly painless. I have purchased over 9 Fords in my lifetime by far my best experience when purchases a vehicle.From start to finish, every aspect of my interaction with the dealership was top-notch, earning them a solid five stars in my eyes.Customer Service (5/5):The customer service at Crossroads Ford Southern Pines exceeded my expectations. The staff, from the sales team to the Finance department, was not only friendly but also incredibly knowledgeable. They took the time to listen to my needs and provided personalized solutions.Product Knowledge (5/5):The level of product knowledge demonstrated was impressive. They were well-versed in the features of the vehicles I was interested in, and their expertise helped me make an informed decision.Transparency and Honesty (5/5):One of the standout features is their commitment to transparency. Throughout the entire process, I felt confident in the information provided. There were no hidden fees or surprises, and the pricing was fair and competitive. Everyone wants to feel like they got a good deal.Efficiency (5/5):The efficiency of the process, from initial inquiries to the final paperwork with the finance team, was commendable.A special thanks to my salesman, Archie for answering my questions at 9:30 at night, then coming in on his day off to show the vehicle and walking me through the process. The Sale Manager Cameron was down to earth and is willing to have a candor discussion about a fair price for my trade. I believe he will give you the best possible deal he can provide. Lastly, the Finance team, had me in and out with my rate being below prime rate.In closing, I live in Fayetteville, and I was worth the drive to Crossroads Ford Southern Pines and I would recommend to anyone in search of a seamless and enjoyable car-buying experience. They have earned by trust and business!

  Bettie Toma
5 months ago
-I had a great experience at Crossroads Ford of Southern Pines. The staff was amazing! Cameron, Galo and Hannah were all great to work with and couldn t have been nicer! Galo had to go above and beyond to help me to complete my purchase online. My Ford explorer is a great improvement over my other one! Driving at night is much better with the brighter lights ! If you need a new or newer vehicle I heartily recommend checking out the deals at Crossroads Ford of Southern Pines.

  Stan Buck
3 months ago
They were very helpful in choosing the right vehicle for my needs. Archie Tyson was very thoughtful and acted in a professional like manner without me feeling pressured. I would highly recommend them to anyone looking for a vehicle.

  Victor Suglia
6 months ago
Overall a very good experience. Brought my vehicle in for a complicated repair that took several weeks to complete due to part availability. However, I was provided with a "loaner" vehicle for the duration of the repair which made the process easier to deal with. Jon Nolan, the service representative, did a great job keeping me posted on the status of the repair and the handling the extended warranty paperwork. I also found Evin Myrick, Service Manager, to be very helpful and sympathetic throughout my ordeal.

  Eason Polson
3 months ago
I hate writing these because I know there are good people there but your salesman represents your company and I have to be honest.We drove 4 hours to buy a car there which was a really great deal. When we got there it wasn t ready or cleaned and had some body issues that needed fixed. They agreed fix it all and have it delivered to us free. Great deal, great service. Once we signed the papers, I feel like the care Archie ( salesman) had left the door with us. Never once did he reach out and give us an update on the car or a timeline. I reached out to him a few times and he never replied. I finally contacted the sales manager (Hannah) and she was atleast helpful by telling me the basic stuff that I asked. She said it ll be ready in a week. Week goes by, I hear absolutely nothing. I reach out to Archie, nothing. Reach out to Hannah, nothing. I finally call and talk to the receptionist Michelle. She said who s your salesman I said Archie but he doesn t respond so I don t want to talk to him. She says let me get you to Hannah. I said she doesn t respond either. She says she will figure it out. She calls me back about 10 minutes later and says it s done and someone will reach out soon. Michelle was incredible. Why is she doing other peoples jobs? So finally Hannah texts me and she says it s done but they don t know if it can be delivered tomorrow bc they need to find drivers ( can t you find that out pretty quickly?) she says Archie will reach out tomorrow and let me know. (Yeah right). Tomorrow comes. I wait til about noon. Text Hannah. She s apparently off and it goes to another worker. Worker says they left at 9:30. WHAT?!?!? Now I have to find a way ti be home in less than 30 minutes because they lied yet again. Very very frustrating. F communication. Seems like all they cared about was getting a year end sale. We love the car and it was a good deal and Michelle was phenomenal which makes it 2 stars not 1.

  Samanthia Cook
4 months ago
I was very happy with the customer service. I was kept informed and there were nonsurprises in the cost to repair. The service agent worked with my insurance company and warranty company for a seamless transfer of cost. Thank you.

  Betsy Evans
7 months ago
I was helped by Archie. I knew what I wanted and he allowed me to drive my Bronco for a while as to make sure it was the right one for me.The whole deal went smooth and pretty quick. As a former receptionist at a dealership I have seen how long people sit there to buy a car. It definitely was not like this. Thank you Crossroads Ford.I love my new Bronco Sport!!?

  Melissa Moore
5 months ago
I've have been looking for a used car for my son for several months, I found one at Crossroads Ford of Southern Pines and it was a long distance from me being in Wake Forest. The sales team made it easy to do everything online and actually bringing the car to me, it was a very easy transaction, and the car is great.

  Sheldon Campbell
3 years ago
The Representative was very professional very nice and showed us around the whole parking lot explaining the prices on all different pickup trucks.BIG ups to crossroads ford. And my man nick.

  morgan ruggiero
8 months ago
We drove 1.5 hours to this dealership because of the wonderful customer service. Matthieu Castle- sales rep has exceeded our expectations in customer service in every way. He has been prompt in our responses, straight forward- no sketchy price haggling like we got at another Ford dealership close to home. Our experience has been flawless purchasing a 2021 Ford Explorer. He has great support from his GM- and he has truly gone above and beyond for our car buying experience. We will absolutely purchase from him again. If you want a GREAT car buying experience- I cannot recommend him enough!

  Patricia Mull
4 months ago
Have been taking my car in for service for many years and never been disappointed. The staff is courteous and professional. Always quick service.

  Sondra Lundgren
a month ago
Come to Crossroads Ford and ask for Zannie Smith. He is not a pushy salesman, and is honest and kind. He is there for your needs in a new car.

  Mr Mysterio
3 months ago
I recently bought the new 2024 mustang Gt and I would like to say my salesman Lee was very professional and made sure I was happy with my car. I highly recommend him.