Encore Automotive Diagnostics and Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tasha Lynette
3 days ago
Very professional business, the workers are kind and he's very educational on skills that he has. I would give them a higher rating 5 isn't enough.

  Katryna Lawson
a month ago
I was having problems with my vehicle and Matt was great, very informative, works fast and is not gooa cost you alot. Go see him for your car needs he is the best!

  Chris mayo
a year ago
Matt is extremely knowledgeable and very detail oriented. He has a good attitude and is almost always willing to offer a helping hand. His labor rate is pretty well on par with the industry standard for professional work. He maintains a professional business with a relaxed atmosphere and welcoming feel.

  LiYan Kawon
9 months ago
Mathew is professional, courtious, Friendly and over all Highly Knowledgeable in his mechanical, elecrical field.I took my car to Black Tires and after three long hours of wait, i been told by their manager that my car computer is not responding and have to be replaced in order to do inspection. I took my car keys back and driving around to see any other place for second opion. i saw Encore Automotive and think of giving a try, I was so depressed and let the man know about issue. He took a deep breath and ask me few questions. He took my key turn around went in his garage after fifteen min he came out and let me know that it's my battery and need to replace it with new one. He replaced the battery and did the inspection. I asked his name and writing this review to let everyone know if you guys need any car work done please visit his place in Smithfield.I will go back again for any repairs needed.Services: Electrical, Auto engine diagnostic, Battery

  Beats By Trell
a year ago
It's taken me a while to do this review bc didn't know where to start.Would be remiss to not complete and commend.For starters; Mr. Matt Sanders professionalism, customer service, and integrity are far beyond any business that I've been to. He actually takes the time to explain and showcase exactly what is going on with the vehicle. We took him two and on both vehicles; he assessed the matters promptly and wasn't attempting to up-charge / price gouge or solicit his services uncouthly. Mr. Sanders was very direct and respectful - he even went the extra mile by allowing us a grace period to retrieve our vehicles while we were out of town, as to not tax us for storage fees. He is very knowledgeable and takes pride in his work and brand. Very upstanding. The staff were / are extremely professional and polite as well. It reflects through that they care about their customers and customer service quality.We highly recommend to others, and we shall continue to utilize Mr. Sanders & Encore Automotive Diagnostics and Repair ourselves. Thank You, Matt & Staff ! You all are outstanding and appreciated! Respect KAPServices: Electrical, Auto engine diagnostic

  Cal Al
a year ago
Matt is, without a doubt, the most friendly, knowledgeable and honest mechanic I've had the pleasure of knowing. I can't recommend his services enough. Will not go to another mechanic as long as he's around.Service: Auto engine diagnosticService: Auto engine diagnostic

  Tiffany Bocchino
a year ago
I had an inspection at Encore and it was such a pleasant experience from start to finish! We were greeted with the BIGGEST smile and asked how we could be serviced today! The inspection was quick, the owner was so friendly and we had a great experience over all! We will definitely be back!

  Sherry Settle
2 years ago
They inspected my car, did it very quickly. The workers there were very friendly and helpful. I accidentally left my purse there and I wasn t able to go back and get in very soon. I quickly called the shop and they were leaving and said they would bring my purse to me!!! I gave them my location and lo and behold they brought. Great people and and great service!!! Will 100% go again

  Barbara Fouquette
2 years ago
We recently moved and we re looking for a new mechanic. We needed to have our wheel chair lift changed from one car to another, Matt was so honest and helpful, he even stayed late after closing to make sure the lift was tested and correct. The second time on a newly purchased used car the check engine light came on diagnostics we re done, when we found the problem we found it was covered under the purchase warranty Matt explained to us the problem and made sure the work the dealership was doing was correct. It s truly amazing to work with some so honest and polite.

  Beverly Sullivan
10 months ago
Matthew is a GEM! Was kind, courteous, quick and efficient. Will definitely go back to him for my car needs!

  Morgan Adams
3 years ago
Awesome service. They saved me money and got my car in and out quickly. I felt like I left with a different car. Matthew sat down with us and explained everything with the costs clearly. Very friendly business. I m so glad I found a reliable auto repair shop! Definitely will be going back in the future!

  Anthony Artis
a year ago
I drove my vehicle to Encore Automotive Repair in Smithfield, NC for yearly inspection to get tag updated. All the issues with the vehicle were fixed. I drove away happy with the assurance I made the right decision and took my vehicle to Encore Automotive Dianuastic and Repairs. Thank you Encore for a very good job done.Services: Electrical, Auto engine diagnosticServices: Electrical, Auto engine diagnostic

  Rayquel Wescott
3 years ago
I have been a customer of Encore Automotive since 2015 and have always had the best experience. Matthew has taken care of all my cars (09 Toyota Camry, 12 Nissan Sentra and now 15 Mercedes Benz) my children s car (Chrysler 300C and 05 Nissan Sentra) and now my husband s car (05 BMW and 16 BMW). We have never had an issue with our service and leave completely satisfied. Encore Automotive has grown to be part of our family and they definitely come highly recommended for anyone s service needs.Services: Auto engine diagnostic, Brakes, Oil change

  Hemi Lyfestyle
a year ago
Guy did a great job doing a inspection on my motorcycle, it was quick and easy and he has a pretty cool YouTube channel that helps you learn how to work on cars, boats and engines, transmissions

  Selena Dailey
2 years ago
This is an excellent auto repair shop! They are very professional, honest, prices are fair and they get the job done within a reasonable time. They are also very sanitized. I have taken my vehicles here several times for service and will continue.Services: Tires, Auto engine diagnostic, BatteryServices: Tires, Auto engine diagnostic, Battery

  marcus dobbin
2 years ago
My new mechanic. I had issues with 2007 dodge charger my diagnostics repair by matt was Great he broke pricing down and issues with the vehicle,very knowledgeable and perfessional definitely recommend encore automotive to anyone who needs vehicle repairs. Thanks again Matt 5 starsServices: Steering & suspension repair, Electrical, Auto engine diagnostic, Battery, Oil changeServices: Steering & suspension repair, Electrical, Auto engine diagnostic, Battery, Oil change

  Christopher Yensan
2 years ago
I took the car in because the a/c went out. He fixed it quickly, but when I got the car back the brake pedal was a little out of place and the cruise control was not working. I took it back and he found that it was because after replacing the blower motor for the air conditioner, some of the pieces were difficult to properly reinstall. I am giving him 5 stars because he took the car back and replaced the factory parts and reinstalled them correctly at no extra charge and had it all done in 4-5 days.Service: Air conditioning

  Hogan Melchor
a year ago
Great place! First time here but it was a great experience. This is an underrated shop, needs attention because the service here is great. They have earned a lifetime customer.

  Rob B
2 years ago
I needed my alternator changed that day and he didn t hesitate to pick up the phone on the third ring and fit me in his schedule. Good brother. Reliable. And knows what the hell he doingServices: Auto engine diagnostic, BatteryServices: Auto engine diagnostic, Battery

  adentris martin
2 years ago
First time coming and the service was top notch..matt was very knowledgeable and attentive and I definitely recommend him to anyone who has issues with their car...

  Val Bye
2 years ago
The service they provided was a maintenance checkup. The service was excellent. I was provided with a video with a thorough explanation of the fluids levels and recommendations. I highly recommend Encore Automotive Diagnostics and Repair.

  Chad Buchanan
a year ago
One of the quickest and best I've ever used. I've been to many living in 9 different locations. Top notch!

  Andy Abell
3 years ago
I've known Matt for 20+ years now. Great mechanic even better work ethic. Always great experience.

  Cheryl Dehart
4 years ago
Matt is a honest mechanic which is rare nowadays. He is knowledgeable and well paced. He get the job done.

  Sondra Judd
2 years ago
Matthew and his team are the best ever! I love these guys and they are my go to!Service: Oil changeService: Oil change

  Boza
a year ago
Most friendly and genuine mechanic. Quick inspections too. If I could give 10 stars I would

  Betsy Otero
a year ago
Pleasant and efficient service!Will definitely let everyone know!

  Eddie Sanders
3 years ago
Mechanic was prompt in delivery job completion..He maid me aware of future needs .He even fixed loose item at no charge.He is an expert mechanic..

  LaKendrell Albritton
4 years ago
Matthew was extremely helpful and knowledgeable. He was right on time!

  Petergaurd Penny
a year ago
Owner is knowledgeable, honest and really cares about customer service.