Tramway Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaley Mauldin
2 months ago
I hit a deer and they did a great job on fixing my car! They even washed and cleaned out the inside before I got it back! Definitely recommend them!

  Clifton Whilby
8 months ago
They did great work, but do a poor job of documenting conversations which leads to mistakes being made.I went there due to an insurance claim. During the initial visit we discussed the scope of work as being them doing only the body work related to the claim and they recommended I take it to my mechanic for the mechanical work. This was not documented.During intake (several weeks later because they were backed up) I requested a quote for additional work unrelated to the accident. This was documented, but not well. The end result was an unnecessary alignment (already done by my mechanic) and dents being removed without prior authorization.During pickup I had an ugly interaction with the wife of one of the owners around the alignment and was forced to pay for it. I am an easy going, articulate, emotionally intelligent person (I get along with and am well liked by everyone). Maybe she had a bad day, but from my experience, she does not know how to speak to customers and should not be customer facing as she is bullheaded and belligerent.The other employees I interacted with were pleasant, understanding, and accommodating. However, I am forever soured on this place and will take my business elsewhere the next time I need work done.Problems and mistakes will happen, but what really matters is the way you handle them.

  Art Harmon
6 months ago
Had some minor body work done for my sons car. The job looked better than expected. I am very happy we used Tramway auto body for our repair.

  Reginald Monroe
2 years ago
Took my car there 3 times and all both times I was completely satisfied with the work done. Brandy was the best she told me what was going on and I emailed her several times and she returned my emails everytime. Great service.

  C A
5 years ago
They do a great job. Good customer service, and great craftsmanship. Glad my insurance company chose them.

  N K
2 years ago
I was rear ended by a dumb teenager texting and driving. I carried my SUV to Tramway Autobody because it was recommended per my insurance company. My vehicle was there for four months, but that wasn t their fault. It s very hard getting parts right now. Once they got my parts they got the work done and did an amazing job. I m very pleased with the work. I m a very picky person and this company takes pride in what they do. I highly recommend them!!!Services: Painting, Body & Trim

  Laureen Johnson
6 months ago
We had a foot long dent and scratch on our door, they did a Fabulous job, highly recommend

  Flo
3 years ago
I'm new to Sanford and I believe supporting local businesses! Some of these big time businesses have lost track of who they're there to help out. But that was not the case with Tramway Auto Body, they are the BEST in Lee County! I had a drive by accident with a , totally destroyed the front left side of my 2016 Toyota. I took my car in to them, I was super worried about parts/experience...etc (1st time accident with a ). They calmed me and ensured that they will make it like new again. A week later I received the call, and my car was done! Guess what just like new, awesome! Quick service, excellent quality body work with matching paint perfectly!! You wouldn't have know that been an accident. Don't hesitate to take your car to Tramway Auto Body. You will be well pleased!

  Joe Pastorek
6 years ago
I brought my son s Altima there after a driveway accident crushed his front right quarter panel, headlight, bumper and wheel well. After being told by two other highly-reviewed shops that it would be weeks before they could get to it, Tramway told me to go ahead and bring it in. They handled everything with appraisal and insurance and less than a week later I was picking up the car. Looked like it never even happened and an initially stressful situation turned into an easy, quick process. Customer service was amazing and I couldn t have been happier with the work. Highly recommend!

  Leticia Millan
2 years ago
Thank you & your Team for my Hyundai Santa Fe's speedy recovery!!! I was expecting a long stretch, but you all made it happen in such an unbelievable timing!!!She looks & drives Great

  Jason Hillman
4 years ago
My daughter hit a deer and damaged the front passenger side. The insurance sent her to their preferred auto body shop, Tramway Auto body of Sanford, North Carolina. From the moment my wife and daughter stepped into the lobby, they were verbally assaulted by one of the co-owners. Typically, I deal with anything that has to do with our automobiles. This particular day I was unavailable, and we needed to get the damaged assessed ASAP. This was the first time my wife and daughter had to deal with an insurance claim, they had no idea what to expect, so of course they had questions. My wife explained why she was there and wanted to know how long she should expect the repairs to take. The co-owner told my wife that she just wanted to cash and run and that the repairs would take about three weeks, and there would be no one else who could do it faster. She left feeling embarrassed and uninformed. The insurance adjuster called the next day (Tuesday) with the repair information and recommended we look into Caliber Collision in Fayetteville. Later that day I walked into Tramway Auto body with my daughter to pick up her car.Before walking in, my daughter says that s the same guy that was rude to mom. I asked for the keys to her car, the office manager eagerly helped, the co-owner had nothing to say. I wonder why he didn t give me the same treatment he gave my wife? Wednesday, Caliber Collision called to tell us our parts were in. We took her car into Caliber Collision later that evening. The shop there told us there were many more things that needed to be repaired and would have them done early next week. The auto body shop at Tramway may be great, but the customer service experience is lacking.

  Ham H
2 years ago
They repaired a parking lot hard hit on my For C-max. Required the entire large rear bumper to be replaced. Paint is heavy metal flake and I can see no difference between their repaired panel and factory panel. Perfect match and quick repair.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Chad Shue
6 years ago
I have taken several vehicles to Tramway Auto Body. My experience has been nothing short of OUTSTANDING! Everything from the office staff to the finished product was on point and done quickly! In fact, the office Manager stayed after hours to insure I got my vehicle back on a Friday afternoon. Whether it be a small bang up or major repair, give them a chance and let them prove to you what they are about! Thank you Tramway Auto Body!

  Tracy Magill
6 years ago
The staff at Tramway Auto Body are AWESOME!!! Had a couple of cars repaired there and the work is amazing. They are my go to shop for body and paint. We even recommend our customers to them. Thank you for all the great work.

  GREGORY BOWLING (Peck)
2 years ago
They would not do a EST then they told me to come back next week very disappointed. I had a EST from the dealership for over $2000.00 and they totaled it tramway did the est just above $800.00 but then refused to fix it. It turns out Tramway does the body work for State Farm the company that was to pay for the rear end repair a 3rd EST disagrees with Tramways EST so make sure you get more than one EST as I did shame on Tramway Auto and State Farm as I always found State Farm reasonable Tramway EST was denied and proven uncompleted by other body shops I had previously gave Tramway a better review till they worked for the insurance who's claim it was against. Tramway said the interior of the car was a litte dirty so they refused to fix the outside and couldn't fix it safely at there EST they gave

  Mike Smith
4 years ago
I had a great experience with Tramway. Brandy was amazing to work with. They were honest and managed to get my vehicle done early helping me out so much. Just a reliable and honest group here that will get the job done!!!

  Tracy Bergin
8 years ago
My boyfriend hit a deer with his car and they had it fixed in a week. Excellent job. My Jeep got hit in the Lowe's Foods parking lot recently and I'll be taking it there to get fixed. They do great work and have it done quickly. Very pleased and have suggested Tramway Auto Body to friends and family.

  Aaron Farley
9 years ago
They had my father's car for 7 WEEKS! His Mini Cooper Type S hit a deer and suffered damage to the front bumper, right quarter-panel, hood, radiator, and water pump.Tramway claims it took one working week to get parts from the supplier. They ordered the parts, prepped and painted them, and only when attempting to put them on the car did they realize their supplier had sent them the wrong parts. Tramway sent the parts back, got the correct parts after roughly one more working week, and installed them on the car. It was only then did they realize the internal damage to the radiator, water pump, etc. So parts had to be ordered yet again.In summary: waiting for insurance adjustor (~1 week), waiting for parts (2-3 weeks), and Tramway had no explanation for what they were doing the other 3-4 weeks the car was sitting on their lot. To their credit, the car looked fine, but otherwise the entire experience was fraught with incompetence and a lackadaisical attitude towards returning the car with any semblance of haste (my father was driving a rental car this whole time). Failure to ensure the correct parts were ordered, failure to check internally after everything was removed to see if there was mechanical damage to the car.To top it all off, even Tramway's sister-in-law, who I ran into at the rental car dealership, said he is not a good man and does not run a good business. His own family doesn't even support the business he runs. That speaks volumes. Tramway says they've been in business for 25 years, and maybe at one point they were a legit, good business. Maybe Tramway's old man was running the show then. I don't know. I do know this: do yourself a favor and take your car SOMEWHERE, ANYWHERE ELSE.

  Lorenzo Aboytes
6 years ago
Had our bumper painted last year with in 2 weeks the paint started peeling off we took it and the owner said it was cause we following to close to trucks on the highway and rocks are hitting the bumper and causing the paint to peel and he would not repaint it had to call my insurance company to get them to fix it talked to the body guys at the dealership that I work at and they said that the paint is peeing because they didn t prepare the bumper correctly before they painted it. Take your car somewhere else they do cheap work!!!

  Anntrina Blackshear
a year ago
Tried to get an estimate and the woman was so rude on the phone. She didn t even want to hear me out. Just kept saying your insurance will do estimate even though I was not claiming it on my insurance.

  Steve Johnson
11 years ago
Tramway Auto Body repaired the damage to my son's car after being in an accident in a parking lot. The work was performed in a timely manner and hassle free. Everything was handled by Tramway Auto Body. We dropped it off then picked it up two days later. They did excellent work! You could never tell it had been in an accident. I highly recommend Tramway Auto Body.

  J I
7 years ago
Nice job BUT leaves your vehicle DIRTY. My car had part from engine in back seat, screws in floor board, didn't reset time after disconnecting battery power!There was no reason to have disconnected the battery, anyway. The work looked fine BUT don't perform all the service they claim. Brought vehicle before work was completed! UPDATE AFTER THE RESPONSE MY car was not dirty to begin with as you claim. FIRST you say you didn't have anyone by that name, but then figured it out. If you have issue with the TRUTH that is stated since you realize you did repair my car why not call me? It was a big black smelly piece that goes under the hood. I'm not the mechanic. If mistakenly classified that as an engine part, excuse me. It surely doesn't belong on my BACK SEAT! I AM NOT A LIAR. The paperwork I recieved regarding what you do after the body work claimed it would be vacuumed out. If you were NOT FINISHED , WHY send for me to take it from your facility. THANKS again & again ,and again for that less than 4 mile ride that you evidently needed an extra thanks for giving. If I knew it would mean returning it before it was finished, I would've gotten a way there. Please don't lie and say you didn't repairthe car, or it was extremely dirty, other there wasn't a part that belongs under the hood left on my back seat. I did say it was a Nice job.

  crazycrap 1
a year ago
Had these guys paint a Hood for my toyota tacoma. Paint looks great and color match is pretty close to perfect...Service: PaintingService: Painting

  M. A.
2 years ago
Good pace to have your car fixed, excellent job. A bit expensive without insurance but if insurance is paying, it's a good place to have the repairs done.

  Crystal Heineken
4 years ago
Our truck tailgate looks so good and y'all cleaned up our truck!! That was so nice of y'all! Thank you we will return if we ever need too!!

  mark midford
2 years ago
Took my Silverado in after a little bump up accident.Tramway Auto Body not only fixed my truck BUT cleaned the inside and out of the truck.Highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim

  7 10
3 years ago
Front office lady needs to be trained in customer service. Was very rude on the phone and in person. Even went as far to make a comment making it seem like i couldnt afford to pay for my car getting fix. Wasnt pleased so took my business to another shop

  Sharon Parks
3 years ago
Awesome, seamless work. Very responsive to timing and keeping me informed. My "baby" came back good as new. Worked well with insurance.

  JD Patterson
5 years ago
Had my car for a month and only completed part of the work. The work they did complete was done poorly. There was Orange peel in the paint and the clear coat had runs in it. I will not be taking my car here again.

  Gary White
a year ago
Good experience. Will use them again. Very satisfied with the repair and cost!