Team Chevrolet Buick GMC Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  FriedChicken
8 months ago
I can only comment on their service/oil change. Service is very slow. An hour for oil change. They have plenty of salesman and service manager but not enough technicians. Garage is full of cars but no one is working on them.One thing I like is that they have pretty fast wifi in the waiting room, and also service manager doesn't try to sell you extra service like other dealership which is annoying.

  Dana J
7 months ago
This is by far the best GMC/Chevy/all car service department. They are honest, fast, professional & proficient. We have used so many dealers/service providers from Charlotte to Concord/Huntersville & Mooresville over the past decade and this place is by far and away the best consistent experience for us. They service our vehicles in a timely manner, they communicate great. They make our experience pleasant & comfortable. Their shuttle service is such a nice added bonus! All the employees are so nice, the manager is great! I am so grateful I found them. We will always trust our cars to come here for maintenance & repairs. Great spot!!

  Angel Sowers
9 months ago
Salisbury location service department is a joke. Every time we make an appointment for service it s always something, takes double to triple the length it should when you have appt. Today we had a 10 am appt for service, recall and a new key. While trying to check in there were 5 employees behind desks, 3 were busy and 2 were not. Neither of the free employees acknowledged we had even walked in or was waiting. We didn t get help until one of the men who was on the phone was free. (I ll add I asked why we re not addressed and I was told the girl sitting in the middle playing on her cell phone didn t work there. I replied by telling them she had a team Chevy shirt on but was told she is from a different dept).Customer service when you work for a company should have told you to acknowledge the customer and let them know you do not work in this department but someone would help in just a moment when they were free.The problem with this location is they have no customer service and no communication.This was a large part of why we purchased our Tahoe from Team Creedmore(who goes above and beyond).Because of the length of a simple oil change with a appt we had to reschedule our recall and getting a new key made.After these are complete I will be getting service elsewhere. Team Chevy Salisbury is trash.Services: Auto maintenance, Oil change

  Jeff Poske
4 months ago
Went for a routine oil change and tire rotation. Wasn't satisfied with the length of time it took this visit.

  Suzanne Barrett
4 years ago
Service department needs improvement. They do not answer their phones although the service department opens at 7:30They use to treat you well but the last visit was anything but satisfactory. After making an appointment and then receiving a email that the appointment was changed, I try calling for 45 minutes before reaching a person. Was told my appointment had not been changed and to bring it in. Went in dropped it, and no one called all day, so I call around 4 and was told it would be ready in 15 minutes. I waited for 30 minutes and then my husband and I drove the 25 minutes to the dealership and I was told that it would be ready in another 15 minutes. After 30 minutes Tabitha who was nice said the car was ready. It needed tires replaced, oil changed, inspection and alignment. When I originally called and told them I needed an appointment, I was told someone would call me back, after 24 hours and no return call, I called back and was transferred to the parts department to order the tires, then had to be transferred back to the service department to make the appointment. Not sure what the service advisor is for. You used to be greeted, and called if car was left and told what was needed. Now when you go in, and wait they text you with what is needed. This happened to my husband on his last service for his Cadillac. No one talks to you they textWhen my lease is up, no more team chevrolet. Sad because they use to have excellent customer service

  Pamela Cooper
3 years ago
I dealt with Andy Adams. This was the easiest car transaction that I have ever encountered. Andy is engaging and on the ball. The finance manager had the patience to work with me when I kept saying no. I got exactly what I wanted at the price I wanted. I had an Apt at 6 and by around 9 I drove my car home. I highly recommend!

  jerry scott
3 years ago
Scheduled an appointment, made arrangements for someone to pic me up, dropped the car off for service. AN HOUR later, get a call to pic up the vehicle because they don't have the parts, and there on back order. Had to make more arrangements for someone to drive me there to pic it up. Now inconvenienced three people's morning, to act like it's not a big deal. Search inventory when appointments are made, then give a courtesy call to say not to drop it off on the date Scheduled. My time seems important to me too.

  Charity Young
2 years ago
Great customer service and care each time we have been. From buying our truck to getting it serviced. The Service Center staff is friendly and they get you in and out of there as fast as they can. We recommend this place to everyone looking to buy a new vehicle.

  Tessa Eades
5 years ago
I set a diagnostic appointment a week ahead and the day of I had the car towed there. They tell me that they can't get to it till Monday and this is a Friday. When I made the point of what an appointment means they promised to get to it that day. Never did. Got a call Monday saying it's the manifold gaskets. I decided to do the fix myself do to their horrible service. Go to grab the keys Tuesday and they took 15 minutes to find them and draw up the paperwork that I paid for. Went on out to see it never moved from being towed there. Yes its driveable just has an oil leak. So I guess this is no longer my favorite dealership and I'll have to be driving my 3 gm vehicles 40 miles to Parks Chevrolet so I know the job really gets done and I'm not paying for a guess.

  Bobby Giddings
5 years ago
I have a 2012 Silverado 2500 that I have taken to Team Chevrolet for the last time. I have two accounts of less than satisfactory with Services. I work M-F and only have Saturday to have services completed on my work truck. 8 weeks ago I took my truck to get an oil change,alignment,and I had a check engine light on. I told them to check the code on the light and go ahead and fix whatever the problem is for the light being on and explained I was leaving Monday to go work out of town in Nashville Tennessee. The oil change and alignment was completed and the service tech explained that he cleared the code which I discovered was a transmission code. I asked if he could change the transmission fluid and filter since I had such a long drive on Monday. He said he could schedule it at a later date. So I drive to Nashville Tennessee and the transmission failed. Took it to Carl Black Chevrolet and $4600 dollars and 48 hrs later I leave with a new transmission. This past week on Tuesday I called and scheduled to drop my truck off Saturday at 8:45 am for new brakes and rotors to be installed on Saturday. I dropped the truck off early Friday at 4:30 and gave them the keys and discussed the work. Saturday morning around 9:30 I recieved a text that it is recommended that they complete additional services. So I give the service tech a call and she explained that it is recommended that I get the plugs and wires changed. I told her that I m not having any trouble with the truck, however it is a fleet vehicle and the fleet company pays for all repairs so go ahead. I told her I absolutely had to have the truck back today. It s my work truck. She said that it would be done by 3:30. At 3:00 she calls me and tells me that they can t get to it till Monday! So I told her I m coming to get the truck and that Monday is not acceptable. I use my truck Monday-Friday on the job and I have to have it. So what was the purpose of making an appointment? What was the purpose of wanting to replace the plugs and wires? They even left a paper of recommended service with the total being nearly $2500. Team Chevrolet is 5 miles from my home and from now on I m going to drive to Concord to have it serviced. This place is a joke!

  Karla Rintala
2 years ago
They do great service even when you stop in without an appointment. I had nitrogen put into my tires as the cooler weather is dropping the pressure.

  Oscar Rodriguez
4 years ago
Two weeks waiting for a little part for my astro van when it was suppose to be at the dealer in one day,still nobody had call me to let me know if they got the part so i can drop my van and get the part installed.I guess they are melting the metal to make the part?.So disappointed!

  Stephen Kayes
2 years ago
Excellent staff, took great care of me. Unusual situation more work than staff. Advised on arriving, things were handled efficiently.

  Brenden Lyman
5 years ago
I have grown to appreciate this place. I truly believe without Chris, the service department wouldn't be as great as I'm claiming it to be now. He has always corrected the errors others make and makes my service experience simple.

  James Williams
2 years ago
The people were very helpful and polite. Very patient. The service I needed was done in great time.

  Kim Williams
5 years ago
My last review of my overall experience with the service department wasn't all great I had already had several visits there in regards to my recently purchased vechile After many irritating visits I left thinking each time the repeated issue would be corrected but it wasn't until my 3rd visit in which I can say I hadn't had a reoccurring issue in regards to that specific problem but recently on 6/8/18 a warning was indicated(check engine light came on)again this making it the 4th time needless to say beyond irritated at this point because even purchasing a used vechile I didn't expect a check engine light to come on and I hadn't had the vechile in my possession for even 30days everyone as I stated on my last review seemed to be very helpful and concerned but once I started having costly complications I wasn't receiving the same helpful experience so today 6/11/18 I visited the service department in hope's that I'd be helped but instead I was sent away with the reality of I'd have to spend money for a diagnosis of my vechile even tho I had gotten one elsewhere for free I understand they may require doing their own in order to establish and make sure they are correcting the right issue well carrying on I was upset and in tears as I was leaving when asked by the receptionist was I ok I stated no explained why and she was willing to be helpful to me even tho it wasn't her direct job she proceeded to offer me a seat brung me a water and proceeded to find the newly promoted manager by the name of Scott whom had actually previously worked on my vechile the 3rd time and fixed that issue soon as Scott entered I felt his energy of concern of my situation he looked me directly in the eye's immediately got on the phone verified some thing's stepped out the office to return to me with the great news that my vechile would be fixed he asked did I have any other concerns because he had read my previous review and was familiar with my past experiences there so overall my experience started out very disappointing because I was being told I'd have to pay regardless and I wasn't prepared for that besides I have extended warranty which I was told would cover it but yet I was being told I'd need to pay the diagnostic fee while I know that it cost to maintain any vechile I just felt it was too many similar issue's within a 2month period of time but I'm very satisfied with the receptionist for not allowing me to leave upset and I'm over pleased with the service from Scott he took care of me today may God continue to bless Scott for him helping other's

  Denise Burkhart
2 years ago
Did a great job and was fast and friendly. Got me an appt within few min of my call.

  Tara Pharr
2 years ago
This is my dealership every time I go they make me feel like Royalty. Not to mention I love my vehicle, which I purchases from there thanks to Stephen Bass please go check him out.

  J Stretch Armstrong
a year ago
Good place. Sales ppl are on their game. They'll notice you across the parking lot.

  brenda morris
2 years ago
They r helpful an they r going to fix our Malibu lt God bless em they were so busy tday

  David Graham
2 years ago
You go in there want one thing done and they rebuild your whole car .they are trying to make money on unseeded repairs .beware if you use them.

  Shonda Pressley
2 years ago
The best service in Salisbury NC. Love the people who works here in team Chevrolet

  Carlotta Richardson
2 years ago
Very clean facility professional service department friendly and courteous

  Wendy Bowers
2 years ago
Great service and the wait time wasn't long.

  Novel Hendrix
a year ago
They work hard at making things done right!!

  Bernie Gregorius
2 years ago
No appointment and all I wanted done great

  Mary Thompson
3 years ago
Team was great.But price for a gas cap was outrageous

  Jeff Page
2 years ago
Very fast service and friendly employees.

  Larry Morris
4 years ago
Great car place I get all my vehicles there

  April Jackson
3 years ago
A little slow but otherwise I'm satisfied