Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Timothy Copeland
2 months ago
Asked guy for a replacement radiator cap and he sold me a thermostat.... Can not make this up....lol. And lied about it when I got there. I guess you can work here if you know what a car looks like.

  Kisha Armour
6 months ago
Everything you need for a cars but prices is lil high but I'll still give then a 5 star

  T�rry Parker
a year ago
Bought a tool to help remove the rear wiper arm on my Hyundai Elantra touring.Was having trouble getting the toolunder the arm and the nice man who had waited on me came outside and took the wiper arm off for me.I highly recommend this store and it's KIND and Wonderful employees.

  chanay williams
4 months ago
People were helpful and informative. Thank you!

  Robert Hooks
2 years ago
Been to this store exclusively for the last 2 years for 5 different battery purchases and washer fluid as well as cleaning supplies. Have bought floor mats and windshield wiper blades and wipe arm.Visited this evening at 6:47 pm to find a completely different attitude Than I have ever experienced previously.In the past, I pulled up with my wife and her 2015 Honda Odyssey van after jumping it and needed a new battery. It was the closest store to where the battery died. It turned out to be a good choice. The store manager greeted me and found what was needed and proceeded to install it right at the front door. It was so very much appreciated. The time was 8:30 pm.Made this my place to buy anything auto related after this experience. Bought 4 more batteries since that time and numerous other items.Tonight, 6:47 pm, I walked in the store and asked for a battery for my 2015 Ford Explorer. The young man behind the counter immediately said "yes sir" and began looking up what was needed on his computer. Then a young lady ( Michaela ) steps up and states" We're not installing it... " I asked why not, and was told they were not required to install it after dark. However, it was not dark and I was parked at the front door. I said to her that it was not dark and there were lights in the parking lot and I was at the front door. Didn't matter, she absolutely refused to even consider it. The young man never said a word. It was a very distasteful experience and will result in me never spending another dime there.Also, in the parking space next to where I was parked, was an employee leaning over with there head and shoulders inside the car on the passenger side talking with the driver.... He did not seem to be concerned about being outside.Sad that some part time hourly employee with an attitude can cost a business a sale in our current economic environment. Especially when I will not buy anything else from this store.Horrible experience and really beligerent employee.See the response to this review below and recognize by far it is an auto generated response. Otherwise, why would it thank me for shopping with them immediately after I said I would not buy anything else from them... Unbelievable. I also called this store to inquire about the manager's last name... Not surprising that the employee that answered phone did not know the store manager's last name.... Wow what an inept place when the manager is NOT there....Just FYI... Spent my money with O'REILLY Auto Parts one address away from this location. $172 for a battery and they were happy to install the battery.

  wcb Braswell
a year ago
Staff was very helpful but they sold me the wrong part. After visiting another store I have the I needed now.

  Mark Mathison
5 years ago
I called three other parts stores looking for a certain wiper blade and none of them had it. I called advance and they had it on their shelf I walked into the store and they had it in my hands within 5 minutes and I was out of there. I'd definitely go back to them before anybody else.

  Shanise Ham
4 years ago
From the window it looks like things are great inside HOWEVER although they are supposed to open at 7:30 am, I am still waiting outside at 8:01 am because it is still not open. I should have never ordered the parts online this is going to throw my whole day off. Will never order from here again....update it s now 8:48 am and someone finally just opened the door. Smh

  Lorenzo Phillips
7 months ago
Very helpful staff reasonable cost!

  Jack Hisey
5 years ago
I came here during the day for some help with diagnostics. The employees there were patient, understanding and very knowledgeable. I could not be more pleased with the level of help as well as with the convenience of the location.

  A Valentine
5 years ago
The store on East Raleigh Blvd. Two of the employees are flat out racist they don't even pretend to want to help you. Their attitudes are very rude and disrespectful. All the other employees that I have seen are great

  Michelle High
2 years ago
Automotive stores should carry automotive specific items. In all sizes. EDIT: Thank you for responding on behave of 4970. I know that there is no say ideally in what comes in on the trucks.

  Charles Harris
5 years ago
I stopped in last night ( 12-19-18 ) because I needed a battery. I got there @ 8:02, not knowing they close at 8. They would not let me in and sell me a battery. I have gotten my last 6 batteries from this store on Sunset over the past years. Not to mention numerous other purchases over the years. So much for customer service. Sorry, you just lost a customer. Thanks O'Reillys.

  AT Mckoy
5 years ago
Danny is an asset to Advance Auto and should be promoted. His customer service skills and commitment to the customer is a true reflection of the company's ethos. He assisted me with installation of a battery in my daughter's car via a phone call from New Jersey which was outstanding. She was stranded after holiday break trying to make it back home and scared to turn her car off after getting a jump. New battery installed in 10 mins and she was on the road. I'm very impressed and appreciative as he put my worry as her mother to rest. Thanks a million! Heart.

  The Breaking News HN (Ked)
3 years ago
Excellent customer service, the associate was nice and make me feel free to ask questions about my purchases. I will be back soon.

  Op Cruz
3 years ago
Dylan and Frankie were extremely helpful and professional. Definitely on point at this store. Thanks again for the help fellas!

  Jason B. Graves
9 years ago
My wife was in Rocky Mount on business from Raleigh when a headlight went out in her car. I suggested she stop at Advance and they would help her put it in while she was there. The Advance we use in Raleigh has never hesitated to help with small items like that. I've had similar experiences in Charlotte as well so I've been loyal to Advance in return.They started to take the assembly apart but got frustrated with the process and told my wife they were not paid enough to do this. They handed her back the part and refused to even put it back together. My wife had to drive home with one headlight all the way back to Raleigh and an extra part sitting next to her in the front seat.Don't worry fellas, I took care of it. How many Advance Auto Part employees at this store does it take to screw in a light bulb? None, because they are not paid enough apparently.

  Jubran Mojali
3 years ago
Amazing customer service, I guy named Dylan helped me a lot. 100% recommend you toCome here!

  Southern DNA
2 years ago
Friendly staff, helpful, have what I need when I go there

  Aviela Yah
11 months ago
Thank you so much Brian for helping me with my AC

  Jay Vaz
6 years ago
Friendly Staff, Great ServiceThe Manager (Hugo) is Real Helpful, not Afraid to get his Hands Dirty

  Brandon Daniels
2 years ago
I went at 6 o clock at night an they got there hats side ways but say they can t check engin light cause it s for safety

  Mike D.
6 years ago
Good store with pretty good service. Fairly convenient location. They usually have what I'm looking for.

  Samantha Green
4 years ago
Usually has what we need here. The prices aren't bad, and the employees are great most of the time.

  Jeffrey Baker
a year ago
The girl was very nice and installed new windshield wipers on my truck.

  Kristina Arnold
3 years ago
Great experience. They were very helpful and got me everything I needed.

  ToastCat
7 years ago
It is just like all other parts stores. They have parts, they're over-priced, and they sometimes know what they are talking about. It is up to you to not get taken.

  J Hunt
3 years ago
Pretty much always have what I need and if they don't have it they can get it

  Debbie Baines
4 years ago
Great service and people. They are always so friendly.

  Alex Harrell
6 years ago
Been in there a few times. They don't even try to be helpful.