Honda of Roanoke Rapids

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joyce Jones
2 weeks ago
Wow!! What an awesome experience my husband and i had dealing with Honda Of Roanoke Rapids. Everyone was so attentive to our needs, answered every question (and we had a lot of those), professional yet made us feel like family. We bought a 2024 Honda CR V and enjoying it so much!! Thank you all so much for taking such good care of us and giving us exactly what we wanted.

  Kayla Conde
2 weeks ago
I purchased a vehicle from this dealership recently and Kevin Williams was my salesman. He was very professional and made sure he explained every detail to me. He also made sure I got the best deal for my trade in.

  Marian Ragland
a month ago
Go see Kevin Williams at Honda of Roanoke Rapids if you re in need of a new/used vehicle! From the beginning to the end he kept me informed and he genuinely wants to do what is best for you! He has an answer for every question and very knowledgeable. He truly makes the car buying experience smooth and worry-free! I will be back!

  Tonia Lashley
4 days ago
Purchased a 2024 Honda Touring today. Mr. Kevin Williams is an excellent sales person. I thoroughly enjoyed working with him.

  Ginger Futrell
3 weeks ago
Kevin really took my worries away! It's been years since I got a new car so of course I was nervous but he really was so nice, accommodating and answered all the questions I had and didn't have! If you need a car ask for Kevin's assistance.

  D2 Mccarthy
2 months ago
Kevin was extremely helpful and professional, he helped talk us through the different benefits of the different vehicles and definitely knew his stuff! I would recommend him if you need any help while looking for a new or used vehicle.

  Andrea Canegata
2 months ago
Kevin is awesome!!! I recently bought a vehicle from this dealership that I saw online. We called and spoke to Kevin who answered my questions and prepared the car for a test drive before I arrived. Great experience, will definitely recommend.

  Iyanna M
6 months ago
I recently brought my first car here with my dad, and Shawn helped us through the process! Everything went well and I am very pleased with the used car that I purchased, it even has weather tech floor mats and a spare tire. Shawn ensured everything was handled before I left and kept me well-informed about the entire process.

  Cherelle Still
11 months ago
The service is fantastic. However, if I'm going to pay $400-$700 for a HONDA of any sort.....baby it'll have to be for a high end vehicle not a Honda. I don't care if it's 2023 or not.

  cristel vaughan
2 months ago
Amazing experience!! Kevin was super nice and straightforward. No beat around the bush. We got my daughter a new ride in no time.

  Gene
3 months ago
Kevin was excellent did everything he could to get us the vehicle. He also tried to help us on trading in our vehicle but management wad to far off on the numbers. Thanks again Kevin.

  Darlene Peyton
2 months ago
Kevin was our awesome rep at Honda of Roanoke Rapids. He and the dealership bent over backwards to give us a great deal! Thanks, Kevin!

  Jessi Griffies
5 months ago
**BUYERS BEWARE**Just know that I usually NEVER leave reviews, and when I do, they are typically very good ones! That being said, please read before you decide to buy here.Shawn is a great salesman, and has been for many years! Also, the service department has always treated me well! HOWEVER, please know that the finance department could give ZERO craps about you after you purchase a vehicle. I have purchased GAP insurance on EVERY SINGLE vehicle I have ever owned, just because I never know what can happen after leaving the car lot. Unfortunately, I experienced that when I totaled my vehicle after a little over a year of owning it.GAP has paid THEIR portion to my lender of what was owed on my car. HONDA OF RR, HOWEVER, has failed to send any cancelled warranty checks to my lender, leaving me with a monthly payment on a vehicle that I HAVE NOT OWNED FOR MONTHS NOW. Mind you, I have obviously purchased another vehicle from a different location since then. I have given Honda of RR MONTHS to communicate with me to get this taken care of, and they DO NOT CARE about a paying customer, or a possible return customer for that matter. I have left messages, sent emails, etc. with NO response back. Heaven forbid anyone that buys a vehicle here gets in any type of accident where their car is totaled, because you will be left with NO COMMUNICATION and possibly even a car payment on something you don't own anymore. Also, I've been told that when a customer cancels warranties to get a check for the remaining amount, it takes out of the finance person's commission pocket, which is probably why I haven't gotten a single response.Trust me, I didn't expect this to happen to me either, but unfortunately it did. Please take your hard earned money and business to a different Honda location that actually cares and communicates with you, not one that only cares about you until you sign your name and walk out the door. If you like your credit score and have worked hard to get it where it is, trust me, you do NOT want to go here!!ABSOLUTELY DISGUSTED WITH THIS PLACE!!!!

  Cheyenne Hester
3 months ago
Honda of Roanoke Rapids is great!! Shawn is awesome!! And hands down one of the best, if you re thinking about getting a car ask for Shawn!

  Kyle McLean
5 months ago
They work hard to earn the sell of a vehicle but you get no help afterwards. I have been talking with Bill since the end of June on reimbursement of my service contract. It's now November and we have not received it. This poor service after the sell is why we bought a new Telliride over the Pilot. They treat you well for the sell but that's about it.

  Angelica Miles
2 months ago
Wonderful service, respectful customer service, went above and beyond to help me purchase a vehicle.

  Elaine Johnson
7 months ago
I found a car online, called, Cory setup appointment, and cared for me every step of the process. We did not purchase that particular car but through my picky questions and requests, he handled everything with a calm, caring professional manner. He is the reason I continue to check their website because he has more than earned by business! Thank you Cory and the finance guys as well.

  Elizabeth Joyner
3 months ago
Mr. Kevin Williams was very helpful and making sure I received a vehicle that I am satisfied with.

  Baylee Edwards
a year ago
My experience with Honda of RR was phenomenal. The entire process from start to finish was smooth and quick. Shawn was patient with me, answered my many questions, and did a wonderful job at making my experience top notch. He is so full of knowledge and his demeanor puts the buyer at ease. I cannot thank everyone at Honda of RR enough for making my first time purchasing from a dealership such an awesome experience.

  Gwendolyn King
a year ago
I had an incredible experience at Honda of Roanoke Rapids NC. The person that worked with me was Shawn. He was very knowledgeable, understanding .He made purchasing a car a beautiful experience. He is a beautiful person. As I said he made buying a car a wonderful experience. Loved it.I would like to also thank the others that worked with me. I also got to meet the owner, What a guy!

  Lesley Chandler
a year ago
We were in the market for a new vehicle and my husband fell in love with a truck on their lot so we decided to move forward with it. Mike was awesome with helping us so much so that we were like we will always buy our vehicles from them! Fast forward a month after having the truck... we were told he had to bring the truck back and drive one from their lot for a couple of days until they could get his license plate in because it hadn't come in yet. Well, we got the truck October 1st and didn't get it back until December. We were given the run around on what was happening with the license plate and every time we were told to come up to the dealership, conveniently, the person we needed to talk to wasn't there. We were then told that they would take care of our first payment since we didn't have the truck. Well, they didn't end up paying the truck payment. It was a complete disaster and we will never buy another vehicle from them.

  Michael Harrington
a year ago
Expect an added $6000 of accessories to the sale price of the vehicle. This included a market adjustment of $3500-$4000. Was told they can t advertise their market adjustments like other dealers do. When I asked about their false advertising, I received a shoulder shrug and that s just how it is. Also, Hometown promise (2 free oil changes, resist-all interior protection, exterior paint protection, free state inspection) was not negotiable (even though I was being charged for these up front, it was portrayed as free benefits.) When the first sheet of paper was brought over with prices, an extended warranty was included in the sales price. No sign of that anywhere on the paper and had I not questioned it, no one would ve told me. A $32000 car (Honda Accord) turned into $45000. Granted, $4000 was negative equity, however they could not understand why I was confused where the additional charges came from in the sale price. Tax, tag, doc fee totaled roughly $1100. Came back a second time from speaking to a manager and acted like I should ve been thankful that they took $1000 off the accessories. No thanks. Asked for the GM. He had just stepped out. I thanked them for their time, and left. Do yourself a favor and shop elsewhere.

  Thomas Parrish
a year ago
Friendly staff & smooth process at Honda of Roanoke Rapids. We had bought our Odyssey Elite in Raleigh at Reggie Jackson/Airport Honda and after arriving home in Murfreesboro we discovered that the LED Light cluster on the liftgate - passenger side - was not working and I called Honda of Roanoke Rapids and they ordered the part and will install it on Thursday. Super friendly and helpful. Will trade with them when I can.

  Emily Suzuki
a year ago
We were traveling from FL to PA when the car randomly lost power across the street from this Honda. We walked over to see if they could help and the service center went above and beyond to help us. Their mechanics came out to take a look at the car and help us get it to the service center. They talked us through the whole process and we re able to get us in and out within 45 minutes. We went from having no clue what to do to back on the road feeling completely safe. Gene Langley was the main point of contact and he was absolutely fantastic. I wish I lived closer so this could be my main service center. We also are in a Hyundai and they were able to service it without an issue.

  Amy Scheer
a year ago
My family was traveling from SC to DC to catch a flight to the UK on I95 when our Honda Pilot s warning lights were going off for the emissions system. We pulled into the dealership in Roanoke Rapids and Anttwan Carter in the Service Department took care of us with great customer and got us back on the road so we wouldn t miss our flight! Thank you all!!!

  Ayanna Seward
a year ago
My experience at Honda got Roanoke Rapids is always great. The Honda team are all welcoming and friendly. And I can always count on the A1 man Shawn Robinson. I also got the pleasure to work with a new member of the team Katie who also worked along Shawn in the process. Again I appreciate the time and effort in them finding me the car I wanted and getting me on the road fast.

  Autumn Walter
7 months ago
Bought a vehicle and have called multiple times regarding a warranty I ve cancelled and no answer no call back. Extremely unprofessional in regard to this but when they wanted a sale I was a top priority still no call back. Every week I keep trying.

  Morgan Duncan
a year ago
We had an awesome experience with purchasing a new car. Frank helped us seal the deal on our brand new Honda Pilot and Big John was there to help us every step of the way also. We had our newborn son with us and they made sure the process was as quick and easy as possible.

  Jeremy Critton
a year ago
Called and spoke with salesman about a vehicle, was told it was in store before driving 2.5 hours away to take a look at it. I was told by not only 1 but 2 salespeople they pulled keys so it would be there when I got there. Somehow between the time I left and the time I got there the vehicle was shown, test driven, and went through finance and gone before I even got there even after numerous calls verifying it was still available for purchase and being told they could hold it the necessary couple hours it took me to get there that day.

  Anita Jones
a year ago
Shawn Robinson is awesome! He was very helpful from the beginning until completion of the purchase of my new vehicle. The staff at Honda of Roanoke Rapids is very professional and friendly. Shawn Robinson is pleasant, very knowledgeable and experienced. Shawn Robinson at Honda of Roanoke Rapids will always get my business!