Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jay W
4 weeks ago
Trust Juan to tow your sports cars and exotics! Juan picked up my Porsche 911 today and was punctual, professional, knowledgeable, and extremely careful. He's been towing exotics in Florida for many years, and it showed! He managed to get my very low Porsche onto the flatbed truck without the front or back end scraping, using some special boards he carried with him, and was excellent at backing into a tight spot.Overall, the best tow-experience I've ever had! Ask for Juan!
Ashley Andrews
3 months ago
Juan did a fantastic job. Got my car that wouldn t start out of a tight spot. Thank you for your responsiveness and going the extra mile!
Jane Eddy
4 months ago
Hook'd Up Towing LLC deserves a five star rating! Juan arrived at my house with his jerr dan wrecker truck to find my friend's car precariously astride the brick wall covering the culvert of my driveway. Two wheels were off the ground with the car resting on the brick wall. Juan studied the situation and skillfully managed to get the car off of the brick wall without damaging the car. He certainly has an eye for physics and geometry! Thank you Juan for your excellent, kind, and professional service!
Erin Sprague
4 months ago
Just want to give a huge thank you to Juan and HOOKED UP TOWING. He and his dispatcher went out of their way to help my daughter and I when her tire blew out in Trinity. I could not ask for better people/great service in our time of need. Thanks again
William Young
5 months ago
Like a lot of the other tow companies hold your property for ransom that increases the amount per day. "Closed" on the weekends, so even though you can't get your property do to them being "closed" they still continue the daily fee until the bill is so high there's no way to get it out so it then becomes theirs in place for payment for the debt. In other words they "legally steal" your property.... SMH really should be against the law to do as they do.... But what can you do about it.... Nothing... And they know it, so they continue to do it no matter who it screws over .... Greedy immoral people...!! (Update) was told The last time that I had called to find out how much money was needed for a friend of mine to get his car back (because he is mute and unable to call for himself) the lady that answered said they were going to take $150.00 off the bill but thanks to "this 1 star review" he would have to pay full price no negotiating. So needless to say my friend is about to lose his vehicle along with everything in it and they won't work with him due to my opinion! Way to run a "good" business right....�???
M Flow
7 months ago
Jeremy was great! I was told he was finishing up another tow out of town and would be there as soon as he could. He made it to me promptly, and even though my phone died (and I wasn't able to take his call letting me know he was on the way), he showed up and found his way to my car, thank goodness! He was careful with my car and placed it exactly where it needed to go. Thanks again, Jeremy!Service: Car towing
Trajan Douthit
3 months ago
First I would like to thank God!Thank you Juan and Hooked up Towing! They truly saved my life. I was stranded somewhere for 6 years and they came to the rescue!
Joe Hill
7 months ago
Thank you to Jason for helping me to change my tire in the rain yesterday morning. Customer service and professional quality is high value and top notch service with reasonable prices. Special recognition and gratitude that went above and beyond expectations, with sincerest appreciation!
LaSonja West
5 months ago
They are so helpful and so kind willing to do anything to make sure you re safe! If need help please call them! great job! I will recommend them to anyone! Ask for Daniel C. Juan R. They are extremely helpful kind and nice.
Joyce Spoon
4 months ago
Juan rescued me today in record time with no damage to my car or to the culvert on which I was perched. I am so very grateful. Thank you, Juan
Rickey Siler
a year ago
Awesome people. The company gets five stars. The service was all around a great experience. Getting a tow can be a headache for the customer but they made things easy and fast. Very quick to respond. I have used this tow service many many times and the past. Juan Rodriguez towed my motorcycle. Loaded and unloaded and handle my bike with care. I am passionate about my bike. I didn t have to worry if the driver knew what he was doing. He s completely responsible. He is a great gentleman sent me text messages to inform me when the job was complete. Thanks HookD up towing.Services: Motorcycle towing, Special vehicle towing, Local hauling
Shane Atkins
2 weeks ago
Awesome towing company and super easy to deal with thanks for everything yall
Alexander Edmonds
a year ago
Juan helped me with a stressful experience when my car broke down on the side of the road. He was courteous, considerate, and friendly throughout the whole experience. Even when I accidentally gave Juan the wrong address to tow my car to, he did not get upset and he rectified my mistake by bringing it to the correct address. I would recommend Hook d Up Towing to anyone in a roadside emergency.
Bill Whicker
9 months ago
Jaun was great! The service was quick and courteous. Jaun really went the extra mile to make sure my Expedition was in just the right place - it would have been very hard for me otherwise. He has great skill, and he really helped me out. I highly recommend Hook'd Up Towing.Thank you Jaun!
Erin Darienzo
3 months ago
Thank you Juan for jumping my car & following me to Advanced Auto in Welcome via Triple AAA. Much appreciated!
Lori Simmons
8 months ago
Got a free tow to the truck operator s home!! No documentation needed, unfortunately I was not present when it was towed. And since no report was made ..
Jesse Wofford
10 months ago
Thank you so much for sending Jaun, he is a blessing by God to everyone he encounters I am sure! He does his job very well and is an awesome individual. Your company will always be in every prayer out of my mouth and heart. I do love all! Thank you again.
Debbie Shutt
a year ago
We were headed home after a weekend of camping and our truck transmission started to act up requiring us to call AAA for a tow. They dispatched Chris Clark to us. He came quickly, got us loaded up and even let our dogs ride in with him! Drove us an hour home. He was one of our angels that day that helped us get home safely. Can't thank him enough!!!Services: Special vehicle towing, Long distance hauling
Justin Collins
a year ago
I had trouble in randleman with a flat tire and a broken jack. I called other places and everyone was hours out. Hooked up towing was at my car within 20mins. Juan(driver) was such a great help and really took the time to fix the situation I got myself into, with no damage to my vehicle. This company was a real pleasure to work with and they will be my first call moving forward, every time!Thank you!Service: Local hauling
Trinity Collier
a year ago
Was traveling with my daughters to visit Great Wolf lodge when I started having transmission issues. Was told it'd be 2 hours to 2 and a half hours from Geico until a tow would be available. Chris called me within 30 minutes to let me know he'd be to us within 20-30 minutes. He turned a horrible day of problems into solutions. He was incredibly kind and compassionate. He engaged in conversation with myself and my children and went above and beyond to make one of the crappiest days into a decent adventure for us. I appreciate him and all he did he will never truly know how much it meant to me. Wonderful experience and an exceptional human you have working for you.
Dana H.
a year ago
The worst of the worst. They arrived to tow my husband s truck after an accident in October 2021. Then claimed they didn t have his truck! It took 3 weeks for our insurance company to get them to admit they were the company that arrived at the scene to collect his vehicle, and store it until a body shop could accept it for repairs. 3 WEEKS, people! By that time, we had exhausted our rental car benefit, but, that s not the worst of it. They literally stole everything of value out of my husband s vehicle! Expensive tools, tow equipment and more. Of course they have a not responsible for lost or stolen items disclaimer, so we have zero recourse. Please, trust me when I say this is a completely dishonest, untrustworthy tow company take your business else where at all costs!Service: Car towing
John Poupore
6 months ago
I broke down at the Sheetz gas station and couldn t get in neutral. Juan did an awesome job and got me to the garage. Very professional!Service: Local haulingService: Local hauling
George Wilson
a year ago
So this tow company is contracted with AAA to do AAA service calls. Last night the driver attempted to demand $125 cash for a AAA service call. The driver tried to say it was a recovery not a tow....wrong it was a tow. Only after the driver was confronted and told to call AAA dispatch on speaker, did it magically change from a "recovery" and $125 cash, to a regular AAA service call.Sorry dude, you're not taking advantage of my family during our emergency. I shouldn't have to worry about being extorted while trying to make sure my son is OK. Avoid this dishonest company at all cost!
Savannah hunt
2 months ago
Juan did a amazing job getting my car out with ease and no damage
Sarah Johnson
5 months ago
Got connected with them through AAA. Jimmy helped tow my car from my house to the shop and was super helpful.Service: Car towingService: Car towing
Monica Kutan
a year ago
I recently moved from Raleigh to Charlotte and halfway to Charlotte my alternator died on a Saturday afternoon. AAA contacted multiple towing services that all turned me down. I had a sick dog in my car too. Chris from Hook d Up Towing came quickly to help us. He was courteous and quick to arrive, and communicated throughout the tow. My car arrived at the service destination, and I was able to get my doggie to the ER Vet, all because Christopher Clark made it all happen! This type of service doesn t happen often. Count on Chris!Service: Special vehicle towing
Steve Gregory
a year ago
Chris was dispatched twice to assist me with towing my Can Am motorcycle -- once from being broken down on the road and several weeks later from a residence to a dealership in Garner. Each time Chris showed extreme professionalism and knowledge of taking care of my vehicle properly. Chris always wanted to make sure I was comfortable in the cab of the wrecker. Chris is an employee that is to be admired and complimented for extraordinary service to his job.Services: Special vehicle towing, Long distance hauling
Suzy T
9 months ago
Didn't use them just had the "pleasure" of being behind one of thier vehicles as it swerved over the double yellow lines all the way up Parks and and NC47 today. I was driving so not safe to take any video, lice se plate started with ZK and it was a white flat bed truck, one the whole car sits on vs being pulled.
Kim Nelson-Edwards
2 years ago
This company picked up my wife's jeep wrangler from our residence with a rusted frame to have a local repair shop to see if it was repairable. After the shop determined that the couldn't perform the repair we scheduled to have the car returned to our residence while we wait for a new frame to be delivered. The technician called my wife and said that he was at the shop. 1pm. We were not called texted or emailed all day. The technician never picked up the vehicle. Never called. And never called AAA to inform them or us that the car was not going to be picked up. We didn't hear anything from them until 2.am after the AAA representative called them to see what happed she was informed that the same technician that towed it there was unable to tow it back to my residence. This is completely unacceptable service.Service: Car towing
Amber Tippett
2 years ago
Just wanted to recognize a young man working for this company that just happened to pull up at the right time and say Thank You again for helping me out! I locked my keys in my car and the store owner asked him if he could help. He went and got his equipment without any hesitation and unlocked my car. Didn t charge me anything even though I asked. I m glad he didn t cause I didn t have much on me but I would ve found a way to pay him. Just want him to be recognized cause there s not many that will help with no cost and no hesitation at all! Trust me I lock my keys in my car a lot and not once has anyone done it for free! I will definitely have this company in my mind for myself and anyone else I may know in the future. Sorry I don t remember his name but Thank you again very much!!! Service: Car lockouts