The Foreign Service Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  dan thompson
4 months ago
If you own a MB these are your people. First time using them and it was, well, flawless. Here are my thoughts and observations1. Knowledgeable, friendly and they LIKE these cars ALOT.2. Emailed me multiple times per day to keep me abreast of anything they saw that might warrant a conversation.3. Fair. My first time away from the retail dealer even though I am at 80K miles. The cost of everything done was way below what I expected.4. Timely. Did everything and then some in less time than promised, always answered the phone and were there even though I showed up prior to them being open.A great experience, truly!

  W A
5 months ago
The worst thing about owning a Mercedes is you have to choose between being ripped off by the dealership or take your chances with a mechanic and hope for the best. These guy s solved this problem for me. Good people, great service yet very affordable.

  LEETHAD MITCHELL
11 months ago
I have been getting my Mercedes serviced here for several years. I have tried other area service shops but I have found Foreign Service to suit my needs more. Now owning and driving a Mercedes is a LUXURY which is a certain fact many lose sight of.That said you should never expect cheap parts or labor if you choose to drive these vehicles. I like the Foreign Service because they will inspect your vehicle and advise you on what is going on. The difference between them and the dealership is I believe the dealership is only focused on you paying outrageous costs for often unnecessary maintenance items. My word of advice is:If you 'choose' to drive a Mercedes than find yourself a specialist rather than deal with a dealership. '87 190...'00 300...'95 320...'12 250. Habe ich auch im Deutchland Gewohnt.Services: Transmission, Auto engine diagnostic

  Melvin Thomas
3 years ago
10/15/2020: I am still using The Foreign Service to keep my SL class mercedes on top. From Owner David, Bruce at the front line, and all of the great techs, I have nothing but great things to say. Quality service AND quality people. They care about the care of your vehicle and do not treat you or your vehicle as just another number.---------------------------------------------------------------------------Update (4/2018): I am still using the Foreign Service. They are still great and keeping my car serviced and on the road. I have spent tons of money at the dealership, and at other places that claim to be Mercedes certified service centers. Believe me, no one, and I mean NO ONE, shows the care, concern, professionalism, and stellar service that you will receive at this shop. Trust me, you will be doing yourself and your Mercedes a service by going to the Foreign Service for all your Mercedes Automotive needs!______________________________________________I can't say enough good things about this place. If you are looking for a place that is serious about keeping your Mercedes-Benz well-maintained then you have come to the right place. The guys here really show that they care about their customers as well as the Mercedes-Benz brand. I have found my new place for servicing my SL.

  Adam Walton
3 years ago
I was referred by other happy customers and although there are closer options I made the correct choice. They have great knowledge and support of my 2009 Mercedes E350. They are professional, communicate thoroughly and there are no shenanigans. If you enjoy your older Mercedes and need a trusted specialist this is the place. Fleet of loaner cars keep you moving and allow them to do the job right.Services: Transmission, Steering & suspension repair, Electrical, Auto engine diagnostic, Wheel alignment, Brakes, Brake service & repair, Oil change

  Ben P
2 years ago
Craig and the team over at The Foreign Service are excellent! I have a 22 year old Mercedes SL, and while I absolutely love the car, it developed some issues with the ADS suspension. The system is complex to say the least. Prior to my visit, I took the car to Mercedes and their diagnosis was just to throw expensive parts at it to see if it would solve the issue. They were wanting thousands of dollars with no real guarantee that the problem would be solved. I called the foreign service and Craig was able to get me an appointment quickly. I dropped the car off and just a few days later, all the issues were completely solved at a fantastic price. They used laptops and Mercedes software to diagnose and fix the issue directly. The car now performs flawlessly and I can get back to enjoying it. If you own a Mercedes, specifically one older than 15 years, it really is one of the best places to visit and get your problem solved.Service: Steering & suspension repair

  norma fullwood
2 years ago
This was my first time using this business and I am so thankful I found them; they performed service on my Mercedes-Benz ML350. They were knowledgeable, professional, friendly, honest and did not over charge. My car's performance was great after I picked it up and they washed and vacuumed my car. They offer loaner cars with no problems. This place is the best for your Mercedes Benz people.Service: Oil change

  Rodger
2 years ago
In all my 40 years of owning cars, I don t think I have ever had great service like I recently experienced at The Foreign Service. It started with my initial arrival. Courteous, professional, funny, welcoming, and, most importantly, very very knowledgeable. This place exudes professionalism and deep topical knowledge. It also doesn t hurt you get a fantastic loaner car while they re working on your prized Mercedes. In my six decades of living, I can probably count on one hand how many times I ve come across something I label a gem. This is one of those gems hidden somewhere in Raleigh that I wish not many people knew about. However, I would be remiss if I didn t recognize the outstanding service this place provides. I cannot recommend them enough. Be forewarned, however, that because the foreign service has so many loyal return customers, you may have to wait a few weeks before you re seen. Yes, they are **that** good. While many Mercedes dealers across the country provide excellent service, none of them can hold a candle to this place. It s an adage you can take a Mercedes to 300,000 miles and beyond. Continuing to have my car serviced at The Foreign Service over its lifetime, I m confident this will be true. It also means I can t move too far away from Raleigh as long as I m a Mercedes driver :)

  Jasmine M.
a year ago
I took my GLK350 here for a second opinion after taking it to the MB dealership in Durham, and I am so happy I found this independent shop, as they were able to holistically diagnose my car. They also gave me a loaner, which was helpful on a workday. The specialists are very personable and took the time to advise me on my situation. I would highly recommend to always get a second (or more) look for repairs! The Foreign Service gets the job done well.

  Teri Harrell
3 years ago
I was referred by a friend to consider getting my car serviced here. I had an excellent experience. Not only did I receive amazing customer service, they did an excellent job with the quality of the work performed. I ve owned by Mercedes for several years now. I walked away knowing more about my vehicle, making me a more informed consumer for the future. Thank you Bruce and team! I look forward to coming back for my future needs. I would encourage anyone who owns a Mercedes to consider getting there vehicle serviced here.Services: Air & cabin filter replacement, Brakes, Brake service & repair