Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brittany Hardin Tanguay
5 days ago
Caliber Collision did a great job! Kept me up to date, made the entire process easy, and managed to finish my vehicle much sooner than expected. I hope I don t have to come back, but if I do, I ll know my vehicle will be in good hands! It s nice to have one less thing to worry about when you re already in a stressful situation.

  jazmin rodriguez
a week ago
Tammy at the front desk was wonderful! Very kind and knowledgeable and made everything easy. Charles and Kevel were great! My car was ready ahead of schedule and came back washed and vacuumed. Can t recommend this place enough. They are fabulous!

  Josh
4 months ago
Not considerate of your time or their wormanship. Had a fender bender this past May and things still are not fixed properly and it s December now. First go around the rear lower bumper was visibly not straight. When I complained about I was told well that is good as it gets and they didn t see any thing wrong . Luckily a manager looked and did say it was warped. They finally replaced it months later after I repeatedly had to follow up with them. When they replaced it the second time they left off sensor rings and a week later the lower bumper started to separate. They also misplaced storage blocks in the trunk that had nothing to do with the repair. They had to reorder those as well. Once again months later and only after me following up multiple times did I get them to attempt to repair it again. The icing on the cake is I had an appointment today 12/08/23 at 8:00am to have it fixed for the third time only to be told the only repair technician who could work on my car isn t scheduled to work until 8:30am. So if you value your time, want things done correctly, and have technicians who actually pay attention to details you should definitely go somewhere else. Adding insult to injury they really push hard for you to give them 5 stars as soon as you pickup your car. Don t fall for that like I did. Give it some time before you reviews these guys to make sure the work was done correctly. Now I have to come back yet again next Wednesday to hopefully have things repaired yet again bc they don t know how to schedule.

  Amy Cebrick
3 months ago
My SUV got hit and was able to get it into Caliber when the time worked best for me. They are very friendly and helpful there. Got my car back and it looks great. They made sure everything was done correctly and went out of their way to get the parts needed to fix something else that needed attention. Gave me a peace of mind of knowing it was in good hands.

  Kevin Holland
a week ago
Caliber Collision did an excellent job with my car when it was hit while parked. It looked like it was just from the factory. I was also constantly informed of the progress of the repairs. Would recommend.

  Adam Demarco
2 months ago
Had my 2021 Mustang repaired here after hitting a deer. Whole front end had to be replaced. The repairs were excellent. Looks just like new. Can't tell that it was ever damaged. Customer service was also excellent. I was kept updated along the way so A+ on communication. They worked with my insurance company so I had very little paperwork and no money out of pocket. I will definitely use them again if the need arises.

  LaShonda Medlock
3 weeks ago
Excellent customer service! Staff was very friendly & knowledgeable. Repairs were done very efficiently and they even assisted me with communicating pickup and drop-off with Enterprise for my rental. I was very satisfied with their service!

  Janice Samuels
a month ago
It has been awhile since I had my car fixed at Caliber Collision on Capital Blvd downtown Raleign after my car accident, but my car is running without any problems and it looks like nothing ever happened. I am writing this review now because I was so impressed by the personable and quick service I received at this autobody shop. During a very difficult time, it was comforting and assuring that they both cared and were fully capable of doing a fantastic job with getting my car back together and on the road. They are definitely a good choice if you find yourself in a similar stressful position due to an unexpected experience with your car.

  Byron Wade
2 months ago
Caliber exhibited excellent customer service when I had them repair my 2022 Volkswagen Tiguan after being hit in the rear. The service representative, Darryl, was great in keeping me informed about the repair status on my vehicle. I did have to return my car for additional repairs but it was handled in a professional manner. I would recommend Caliber to anyone!

  Nicholas Reiner
3 months ago
The service, workmanship and craftsmanship at this shop is the best the Raleigh, Durham, Chapel Hill area has to offer. I've had two vehicles repaired here and they both came out looking brand new again. If there was anything out of place or needing further attention, it was taken care of before I left the shop. The staff are always professional and have great customer service skills. Big shout out to Charles my Service Technician!! He gets a 10 out of 10.

  Tammy Ward
a week ago
Downtown Caliber Collision did an AMAZING job of repairing my truck!! Darrell kept me informed and extremely knowledgeable! I would highly recommend them!!

  Skakub
3 months ago
Best customer service. Professional work, timely, with additional "touches" beyond the scheduled repair. I thought great customer service was dead, but they brought my faith back. 10/10. Go there, you will not regret it. Ask for Charles.

  Gregory Clark
3 months ago
Surprisingly great experience with this location. Charles was outstanding and kept me informed at every step of the way. They delivered the car back to me on time and as promised. When I found a small imperfection that I wasn t happy with they remedied it without question. 10 out of 10 for Charles! Turned an accident repair into a good experience!

  Sean P
3 months ago
I had the most helpful and pleasant experience getting my car fixed. The service advisor I had helping me was amazing. If you ever need your car fixed go talk to chuck for any help you may need.

  Marion Smith
2 years ago
The customer service here has been top notch! I was updated weekly, my car was ready on time, and my car looks Brand New!!!! Scott was awesome, very professional, and knowledgeable... Don't think twice- take your car in Today!Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  Laura Graziano
4 months ago
Charles at Downtown Raleigh Caliber Collusion was great! He kept me updated and worked with me around my vacation time to get my car back when it was convenient for me to do so. 10/10, Charles!! Thanks for everything! I hope I don t damage my car again- but if I do- I m bringing it back to you!

  Christine Salome
a month ago
Tammy and the staff at Caliber Collision had my car ready head of schedule. Loved the daily updates and the total professionalism of the staff. I will use again and refer friends.

  Deanna Hawley
7 months ago
Honestly one of the best experiences I've had with an auto shop. Super honest and accommodating. Charles was superb in taking care of me as well as Chris. Friendliest men ever! I really do thank you for being so kind during such a stressful time for me.

  Jason Williams
6 months ago
My experience with Caliber Collision was great. Charles was super helpful and polite. He was able to get us in and out of the shop in a timely manner, and he was very professional while doing so.Service: Oil changeService: Oil change

  Morgan Nystedt
3 years ago
Caliber Collision went above and beyond. From helping me deal with the insurance company of the person that rear-ended me, to coordinating my pick up from the rental car place, to even cleaning my vehicle before I got it back- the experience was so easy. While it sucks getting rear ended, Caliber Collision took much of the stress off my shoulders.Services: Painting, Body & Trim

  Lauren Clark
6 months ago
Had a terrible experience at this place! I took my car in to get it fixed after being in a hit & run and when I came to pick it up, there was a huge crack across the front of my windshield that definitely wasn't there before. When I asked the guy about it, he said it was because of the "sun" beating down on it... (my car is always in the sun??) and they couldn't control it so he said I would have to pay for half of it. He told me he'd find out how much it cost and get back to me. Weeks passed and I never heard back so I called and the guy couldn't find me in the system. So I went back in the shop and they told me they would put in the order and that they would pay for it. This was over a month ago and I still haven't heard anything back from them! Definitely would not recommend this place.

  Nicole Cole
11 months ago
Caliber Collision is my go to place for any damage done to my vehicle. Customer service is superb every time I go there and Garrett really goes above and beyond as his work is fantastic! Repair was completed sooner than initially expected and status updates were communicated to me often. Im very appreciative of the service provided all around. Thank you for making my car look brand new again!Services: Painting, Body & Trim

  oriana lopez
2 years ago
If you ever need repairs definitely take your car to this location, everyone was super friendly and took care of everything! With the insurance, always updated me with my car process. This was the first time I got into a car accident and I was extremely stressed and they made everything super pleasant for me. THANK YOU!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Darvez Ellis
3 weeks ago
Fielding and the rest of the team were great to work with, all very friendly and transparent throughout the entire process. Couldn't recommend them any more!

  Amy M
8 months ago
Monique was fabulous to work with! She kept me informed every step of the way on the progress of repairs and now my car is better than new. Should I ever need collision repairs again, this shop is my top pick.

  Alex Wilson
9 months ago
Caliber was great! They kept me updated throughout the entire process with daily text messages. The Mini Cooper was completed earlier than expected & at great quality! I have used Caliber in Athens, GA and now in Raleigh definitely a life long customer!!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Hugh De Long
5 months ago
The personnel were very friendly. They sent text messages to keep me informed. The repair looked good. It was on time. Overall very happy with the outcome.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jim McMahan
8 months ago
Service advisors were very friendly, competent, and thorough. They explained what the shop might have to do to repair our car, and they gave me an initial estimate later the same day.Service: Body & TrimService: Body & Trim

  Kelsey Scott
4 years ago
DO NOT LEAVE YOUR CAR WITH THESE PEOPLE!!!! They answer no questions. They help with nothing. I work out of town, they pushed my due date back 12 times. I stayed in town out of work. They assured me that if I wasn t back in time they d charge me for the rental even when the finish date was incorrect over and over again. Feel free to direct message me as to why you should never do business with this shop. I asked if they clean a car when it s finished (as most self respecting shops do) I was told um it s not something we have to do we sometimes do it out of respect for a customer so apparently meaning not me seeing as seat covers were left up with dirt under them. Please direct message me and I ll give you the name of a much more professional shop. They don t call back. They don t help with enterprise or the insurance companies so be prepared for the run around if you drop off your vehicle.

  Erica Teel
a year ago
The staff at Caliber were very friendly. They kept me informed every step of the process for my vehicle. I rated them a 4, because I was told my vehicle was ready on a Monday. I picked up my car on a Wednesday. I was expecting to just walk in, sign, and leave since my car was done two days ago. However, I had to wait an hour and a half because my paperwork wasn't ready. To me, ready means not only the physical body work but the paperwork as well. This caused me to have to reschedule another appointment I had that morning. I was not happy with the pick up process at all.Service: Painting