Audi Raleigh Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C Vaios
a month ago
I recently had a disappointing experience with AUDI Raleigh while servicing my Audi Q5. Initially, I reported a humming noise that got progressively worst, but the problem wasn't identified during the first visit. Difficulty in scheduling a timely follow-up appointment led to a resolution delay lasting several months.A subsequent diagnosis suggested a front bearing issue, leading to a repair worth over $1,200. However, this did not resolve the problem. It was only after they recommended to replace the tires for an additional $1,600 that the noise ceased. Adding to my frustration, warranty coverage for the bearing issue was denied due to a technicality. Moreover, the dealership requested that I sign a form absolving them of responsibility for any misdiagnosis. Notably, they never provided a video recording of the bearing work as they usually do.Furthermore, when I sought answers for these concerns, the service manager remained in his office, communicating only through the front desk staff instead of addressing my questions directly. This lack of direct communication and accountability further diminished my confidence in the dealership's commitment to customer service and transparency.This experience raises serious concerns about the accuracy of diagnostics, the integrity of the service process, and the level of customer service at this dealership. Potential customers should be aware of these issues when considering service at AUDI Raleigh.

  K. M.
a week ago
Tabitha was a big help in the service department. She was friendly, as well as professional. I appreciate her walking me through the service process and she's relatively new.

  Richard Campana
4 months ago
Awesome customer service and great communication. Thanks to Thomas for super service and special thanks to Jared for taking the time to help me set up My Audi app in my Phone

  Wendy Banner
10 months ago
It took 2 hours to get a 17 point complimentary inspection done. I was told to arrive by 7:30 to get in line. I was the 2nd person in line. Later on I found out that the techs don't arrive until 8 and don't even start looking at any vehicles until after the morning meeting at 8:15. Aagghh. And the tech left a smell of oil in my seat or on the steering wheel. Not happy. I'll probably make the extra drive over to Cary the next time. You expect even better customer service when you purchase an expensive car. Not here though. Disappointed.

  Justin Brown
2 years ago
Really disappointed. Usually RAVE about the service here. Today there were four people in the office and only person working was a single lady (Kristy I think) while two old guys (one named Mike) and another just pacing around with his hands in his pockets, were in the corner talking about the government, vaccines and the like that it was really off putting and unprofessional.Service: Tires

  Daniel Laroche
a year ago
They were kind enough to fix my car 0n a sat but a little pricy.over inflated front tires to 45 psi instead of 32

  Angela Batesel
a year ago
We were extremely happy with service from start to finish and appreciate how responsive, accommodating, and professional everyone was. They truly exemplify customer service at its best.Service: Auto maintenanceService: Auto maintenance

  Nicole Jeffries
2 years ago
Had the Best experience ever with Mr. Mark and the Audi team! Best ever from a newbie

  Frank Haynes
3 years ago
Well organized.