Pure Performance Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kendra Edwards
6 months ago
I was recommended by someone to go to Pure Performance and I m glad I went . Chris is ever helpful and is not the type of guy to sell you stuff. Prices are reasonable and services were done in a timely manner . Yes,I d proudly recommend to anyone ! Thanks againServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Vehicle Inspection, General repairs & modifications, Wheel alignment, Vehicle safety inspection, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Vehicle Inspection, General repairs & modifications, Wheel alignment, Vehicle safety inspection, Oil change

  Tanica Patterson
4 months ago
These unprofessional and do not know what they are doing idiots tried to cause my child harm. They so called Replaced the brakes but did not tighten up the bleeder causing all the brake fluid to leak out resulting in the brakes being difficult to stop almost causing an accident and distress on a young child driving her vehicle. Do not go there if you want things done right!!! They will soon have a lawsuit!!!!!

  Metal Canary
5 months ago
I had my alternator go out on me on a weekend but pure performance had my back; towing my car to their shop and replacing the alternator the same day. With him towing the car, buying my new alternator, replacing an air stem, putting in a new battery, and all-day labor on a Saturday, my bill was only $709.Services: Auto battery replacement, Electrical, Local hauling, BatteryServices: Auto battery replacement, Electrical, Local hauling, Battery

  Kelly Fox
3 months ago
TERRIBLE, UNPROFESSIONAL, UNKNOWLEDGEABLE, MEAN, LIAR. Will never set foot on this place ever again. Y'all, don't believe the "perfect" ratings - they are plants. This place will destroy your vehicle. Why? Not sure - maybe to get more business from you? I've talked to 3 other customers because I'm filing a formal complaint. Beware.

  Dfensivez
3 years ago
The service was excellent here. They were able to give me a quote and get my car serviced as soon as possible. I drive a Nissan 350z and the exhaust work starting from my headers down they did was excellent. Thank you very much, If you need any exhaust work done go to these guys, they are friendly and yet very professional. A+ SERVICE

  Joseph Goble
a month ago
Quick, knowledgeable, and friendly service. I had two cars inspected and was in and out within 15 minutes.

  Casey Cavanagh
2 months ago
Best mechanic experience I ve had. Super fair pricing & incredibly quick

  ana soriano
2 weeks ago
This people don't know what they are doing, the manager is out of control, please don't go to that place, they take your money and don't do the job, in top of that they talked very bad to the customers, the manager gets very loud and in customers face, something is definitely wrong in that place.

  Montrell Bronson
a year ago
So My Mother N Law Brought A Brand New Set Of New Tires For My Girlfriend Car Not Even A Year Goes By My Girlfriend Has Two Bubbles In Her Tire The Guy That Sold My Mother N Law The Tires Said The Tires Had A Warranty So Now We Here The Same Guy That Told My Mother N Law The Tires Had A Warranty Saying That It s Nothing They Can Do About The Tire Has To Talk To Chris If The Tire Has A Warranty Why Do You Have To Talk To Chris Then He Goes To Say I Can Sell You Another Tire Why Sell Another Tire When I Have WarrantyService: Tires

  Andrise Holmes
a year ago
My mother purchased 4 BRAND NEW TIRES from them April 2022 for my car and paid $400 something for them, now here in January 2023, 9 Months later, I found a bubble on the outside on my tire and I took it off and put on my spare tire. Came to them today January 16, 2023 and the guy that sold my mother the tires said it was warranty and she paid for a warranty tells us it s nothing he can do about the tire when it s a clear manufacturer defect on the tire, Chris tells the guy to take a picture of the tire, tire pressure of all the tire, and vin on the defect tire, as he was taking the pictures of the defect tire, my husband notice it s another bubble on the inside of the defect tire. Clear indication that it is a manufactured defect, he is telling me and my husband Chris told him we have to send the tire off to the manufacture to see if it s a manufactured defect then he wanted us to kick out more money for another tire when we have a warranty and he said it is warranty and ALL they tires come with warranties. Most unpleasant, unprofessional, confused mechanics I never meet in my life. Will not be doing business with them ever and I will NOT be recommending them to no one everService: Tires

  J. C
9 months ago
Best place to get your state inspection done! They are fair priced, fast and nice. They saw me right away and had me right back on the road.

  B Stevenson
2 years ago
Chris @ Pure Performance runs a honest & dependable business. He has taken care of my 05 Chevy LS Cavalier Coupe for over a decade. He does the work he says he will & takes the time to explain any questions you have. He has the best & fairest prices in Fayetteville & Raeford NC. From inspections, oil changes, repairs or part replacements this is the shop I highly recommend. Respectfully yours, BettyServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Special vehicle towing, General repairs, Brakes, Brake service & repair, Oil change

  Belinda Byrd
a year ago
Took my vehicle to them to replace radiator within 40 minutes after picking it up my vehicle overheated. Mechanic suggested I drive it back to them! Really!!?? After looking at radiator- doesn't look like it was ever replaced- only the radiator cap appears to have been replaced for $1000.

  renato felippa
2 years ago
I took my my vehicle to change my muffler and do resonator delete, I provided the muffler. They charge me $350.At first the excitement of having my car sound the way I wanted cover the fact the rattling noise coming from the newly exhaust, until I almost got home and noticed it. I went back 4 days later, see if they could adjust it or maybe a weld got loose. They told it was my exhaust hangers and I should contact the muffler company!!!! I took my car to a different exhaust place in Fayetteville, All Pro, as soon the put the car in the rack, the laugh and call me in under my vehicle, that's when I notice my muffler it's hold on by zip ties, the pipe welded to remove the resonator it's 3 different types and size and top of that sitting right on top my cross member for the vehicle so every time you turn it in the shaking it's from there.Quality work for $350!!!! Sip ties and left over pipes from different jobs probably. Never Again! You should be shame of yourself.Service: Exhaust

  Anthony Brown
3 years ago
If you are able to get your service done somewhere else I d advise you do. Chris is the most unprofessional mechanic/ manager I have ever seen. I had service with them three times every time I had to come back it was my fault. Tires I bought were defective. Service was poor as best for other service I got. This guy try s to tell me that the tires I bought have no warranty and then again blames me for the belt in the tire busting. I took my car to two other shops. First shops tells me they can t even get my tires off because they have been screwed on to tight. I go to another shop they say the same thing yet are able to get the tires off with a breaker bar. I then buy new tires and the shop tells me they have my tire pressure in all my tires at 46psi. Far above what is required. This shop is a joke it s not even about the money it s just the fact of the poor service. I called to let Chris know of the issues he yells at me then tells me to sue him!! I m not trying to sue anyone over some $230 dollar tires. It s just the service is piss poor at best. Warranty on none of their work and take no responsibility for anything that goes wrong after their work. I d pay extra for quality over this junk service. If you go here let this be a warning from a 20 year Army Veteran spend your money else where. I d also love to know who the owner is and if he couldn t contact me that would be wonderful.

  Quintin Mcnair
2 years ago
The service here is ok,I orderd a white wall tire brand new for my Cadillac and got it the next day as promised. I'd advice anyone who comes here to know exactly what you want done to your vehicle under the hood. They changed my ac compressor my Ac seems to be working fine now. Pop up occasionally without calling if you leave your vehicle under their care to check the progress and make sure everything makes sense, I was told I had an oil leak in my Cadillac witch made no sense to me because I always check my oil level every week and never noticed a significant drop in the oil level but now that I've gotten my car back I will be checking it more often to see exactly how bad it is.I'll still come back for other services but with a smarter approach. I can't say the service is bad I give 3 stars for now.Service: General repairs

  woodie Woodland
4 years ago
This shop is good for Oil changes, inspections and basic repairs but I wouldn't recommend it for major work. I took my 95 Lexus there to have my hub bearing replaced, the quoted price I felt was reasonable for that type of repair. Upon drop off all I had was the roaring noise from my hub bearing being bad. My car was picked up that evening by a friend and they were only traveling a short distance home. When I picked up my vehicle from them the following day and began driving it I noticed the same roaring noise plus some squealing when turning and braking so I returned to the shop the very next morning. I explained to the guy that I still had the roaring noise and a squealing now upon turning and braking and he mentioned the fact that the car was picked up a couple of days ago and he hoped the problem was under warranty, knowing my car as I do, I assured him that it was so I left it with him again. That evening when I picked up my car I was told that my caliper was hitting my rotor and I need to have that looked at. (mind you it wasn't hitting the rotor when I dropped it off to them) the roaring noise was still present but not as loud and the squealing hadn't changed at all. At this point as a customer I was frustrated. To make a long story short I ended up taking my car elsewhere after paying $371.00 for the repairs. The other shop found that my hub bearing had been pressed in too far and torqued way too tight damaging my new bearing. One of my studs that you screw your lug nuts onto hadn't been pulled flush to the spindle and was sitting out about a quarter of an inch hitting my rotor. I not only had to replace my bearing again but my rotor and brake pads as well, which didn't need to be changed but due to the damage caused by the stud constantly scraping it my rotor couldn't be turned. Granted things get overlooked at times I get that, but the second time as well, that's just too much especially when you have already paid for the service.

  Sara Steinbrink
4 years ago
I just left this shop for the second time since moving to the area. I will always come to them 1st. They are always there for me everytime I need them. They always take care of us quickly, honestly and at the price they said they would. Yes it is a small waiting area and not a dealership with loaners, etc. I have been to both kinds of places. I spent many years in the dealership business. This guy is honest and hardworking and cares. He didn't have to notify me about a recall Chrysler isn't offering on my engine even they know the problem exists. He didn't have to try to get them to pay for his other customer's engines that have Chryslers, but he did. These are good people and have earned my business as long as I'm in the area. Many thanks to all of the employees there!

  Deborah Laymon
3 years ago
If I could have given a negative star rating I would have because when my husband and I went there to get an inspection we received no help whatsoever even though the office door was open and the open signs to the place were light up. We waited in an empty office for a few minutes with no sign of workers even in the bay area. A man finally entered the bay area, looked right at me and my husband, and shook his head. He still did not approach us to see if we needed help. He then disappeared from sight in the bay area and my husband and I waited longer. Finally, we left. As we got into our car the man exited the bay area.I wouldn t recommend this place because there is a lack of workers and customer service or the blatant lack of it was horrible! The man s attitude of shaking his head in our direction was so unprofessional!

  Red Hawk
3 years ago
Called in about warranty about repair done to a 04 VW Beetle in Oct-Nov of 18 and got decent results after confusion amongst verifying my receipts. However, our car and work was left without a certifying receipt in the mechanics books and we were told they could not find information on our previous issues. I paid for a tow back to the shop after the Beetle showed signs of similar distress as previously worked on. The car was overheating like before and stalling. We paid 1400 dollars for repair the first time around to be told the car has a different problem and needed different repair that costs about 700 dollars this time. We DID NOT TRUST THIS SHOP TO DO ANYTHING ELSE! Their work was not guaranteed and after spending 1.5K there I could have purchased a used vehicle to replace the Beetle. Would not recommend these guys. Me and my wife were played when we spent the time and money the first time. You can honestly get loads of new parts, quite quickly, from Amazon before taking your car to a mechanic. This will save time on the overhead charge they get back on supplying you with needed parts. Please don't waste your time or money. Our Beetle is still in a non operating position at this time due to previous issues that were supposed to be fixed by tjis mechanic. Horrible customer service and feedback provided for what we paid for as top dollar work.

  Rick Callahan
2 years ago
Ripped me off by conducting a vehicle safety inspection which wasn t even required coming to NC from another state! A decent human being wouldn t have taken my money like that. Makes me wonder what type of shady tricks he pulls off on vehicle repairs to other customers.

  Katie Oquinn
a year ago
Getting my car inspected here from now on after reading your replies to the hate reviews Edit after going: super fast service; cheap, efficient and professional. A+Service: Vehicle safety inspection

  Yurshea McGhee
5 years ago
Please do not waste your time going to this place, its always something else with these guys. For the 2nd time in a row i needed a tire for one of my vehicles, and i was told one thing on the phone "that's the total with no hidden fees"and when i get there the price always seems to change and go up. For real Chris you need to do better.

  Giancarlo Acosta
5 years ago
DONT GO TO THIS PLACE A few months ago I brought my truck to get fixed because a was hearing a wisslin noise coming from the exhaust system. They went under the car and checked, they cane with the idea that my catalyst was damaged. I told them that the sound was not coming from the catalyst. They said that they deal with that stuff daily and they was the mechanics. Me for being lazy, told them to fix it. They charged me $400 dollars to replace my catalyst and the sound continued the same way. I brought it back and they went for a ride in my truck and I was there telling them do you hear the sound and the guy was like NO I DONT HEAR ANYTHING laughing and being stupid. We get back and the solution was, I can give you a discount to get a loud muffler so you dont hear what you are saying that you are listening. THEY WAS JUST TRYING TO KEEP TAKING MY MONEY!!!Today, I stopped being lazy and took apart my truck. What I found? that my truck have 3 bolts broken in the manifolds. That was the noise coming from the manifolds. I could save myself $360 and the waist of my time with this people. Total that I spend in parts $40. DONT GO TO THIS PLEASE EVER!!!ALSO THEY DONT KNOW HOW TO WELD!!! It looks like popcorn and spots are missing welding...

  Sarah Babson
2 years ago
Second year I've had my car inspected here. Don't need an appointment. In and out in 10-15 minutes! Love it!

  Curtis Walker
9 years ago
They reeled me in and told me my exhaust work "labor" would only be 150$ I supplied the exhaust. When he finished he said 250$ bc the rate is 75/hr & it took 3hrs! It took 30mins to start bc he was trying to handle a a Cod delivery and stopped working on my car to diagnose 2 other customers. I guess I paid for that. Welding looked like he was practicing according to shop that fixed it and they had it below frame low to ground bc he thought it would be better to put mufflers on opposite sides rather than what I told him. He wanted to charge an extra 95 to fix low hanging exhaust. All pro exhaust on reilly Rd took care of my truck. I told My neighbor who has a very leaky Cadillac, and to my surprise these guys charged him 1800 dollars to fix that leak that he still has. That is the price of an engine rebuild. If you want issues with your repair go see these guys or get it done right somewhere else.

  Keith Miles
2 years ago
Went for a vehicle inspection and asked before hand if they would pass my window tent. Service technician said it would be no big deal. Charged my $34 and failed my inspection for windshield wipers and tent. Won t be coming back

  darius ricks
2 years ago
Looked at my vehicle and knew it wouldn t past inspection, Took my money and failed me. Didnt even have the audacity to tell me i failed until i actually had to ask him 3 minutes into the conversation.

  Michael Furrell
5 years ago
Do not bring your vehicles to this dump. Or you will leave light in your pockets , and with more problems than when you got there. If you want to give away your money . This is the garage for you....... Response .6/29/18.... lol, I call it like I see it . Whatever buddy..Real nice shop you got there. .. You passed my truck last yr. Same truck . That's why I came back there this location. Check your records. I wonder how it passed last yr..I know how .lol

  Natascia Epps-Hamlett
9 years ago
I have been here several times and I have always had great help.. great prices.. and so forth. I don't live far from the shop and the guys there always do a great job when I need any kind of service...