Trent Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Chastain
2 weeks ago
This is by far the best customer service I have ever received from a company PERIOD. My wife and I purchased a 2022 Cadillac from Trent back in January. Unfortunately, we ran into some unforeseen issues with the vehicle shortly after purchasing that was impossible to know prior to the sell. However, we had a major problem that had me and my wife scared to death and we didn t know what to do since we had purchased AS IS. One phone call and on the second ring Trent picked up and requested we return the vehicle for inspection. It was indeed a major issue and Trent Cadillac quickly had this problem resolved that would have caused anyone to freak out. THEY DID ALL OF THIS FREE OF CHARGE. They washed and cleaned the vehicle and had it ready within a week. Having said this, they had all right to say that we owned that problem, but they took it upon themselves to own it with us. This is by far the best experience I ve ever had with a purchase. They had no obligation to fix or repair anything and they went above call of duty to make sure we had the best experience with them. CUSTOMER FOR LIFE.

  Wanda Richmond
3 weeks ago
Joshua Taylor, John Grasso, Thomas Rodgers & Corporate Headquarters, sorry for late review but thank you for helping me with my bill. You took into consideration that I had paid an over $800.00 bill three days prior and my bill was significantly lowered. Thank you for helping me. My family and I have been loyal customers for many years and Mr. Farrow (retired) always was our go to person. Again, thank you.

  Stella Gilliland
2 years ago
Love this place. I bought a car from them and the service department is great!

  Kris Borg
a year ago
Hansel Bridges sold me a car and he is great! He is kind, professional, and honest. He doesn't waste your time or tell you any BS like some car salesmen do. The car I bought is used. I brought it home and noticed that a tire had a slow leak. Hansel called the service department ON HIS DAY OFF and had them replace the tire! The service department is great as well; Chad took care of me.

  Angelita Jacobs
a year ago
The people at Trent Cadillac are so friendly and on top of their game. From my salesperson Ron, Finance Manager Brent to GM I felt like they wanted to Earn my business and not just get me out the door. This is my 2nd purchase. Great Deals

  Theodore Wampole
2 years ago
Just relocated here from Pennsylvania and needed to have my car inspected, oil changed, etc.Setting up appt on the phone was easy and person I spoke to was very friendly, knowledgeable and courteous. Couldn t have been nicer.When I went in for my scheduled appt, I was quickly greeted by a friendly, smiling associate who explained the process to me.I waited in their spacious waiting area while my car was serviced. It was done quickly and efficiently, and not only did the associate explain everything they did, but we received a short video of our service visit!!!Spectacular!!Will use them again, for sure!I found the place for all my Cadillac service needs in North Carolina, for sure!Highly recommended!!!

  Stephen Inman
3 years ago
No hassles with Carvana, and they bring it to you!I guarantee Trent is writing most of these reviews themselves. They sold me a used vehicle and refused to fix the busted heater which I discovered wasn't working less than a week after buying it. It was never working, but they wanted me to pay to fix it. Not good customer service whatsoever.

  Jacob Livingston
4 years ago
Trent Cadillac is definitely without a doubt the best dealership I ve ever had the pleasure of shopping at. Although I wasn t able to buy from a vehicle from them just yet, I will definitely be buying from them in the near future. Jimmie Lee in particular is the most honest and upfront salesperson I, personally have ever met. He is both knowledgeable and upfront about his inventory and is simply a joy to work with. My wife and I will absolutely be buying our cars from him in the future.

  James Moore
4 years ago
Went in with no expectations. Drove out in my new vehicle. Professional, quality service from beginning to end.

  Jannis Sherrod
6 months ago
Customer service is excellent, although wait time for maintenance can be very long.

  Deja McGee
4 years ago
These guys are THE BEST! I accidentally put the wrong key into my vehicle and I couldn t get it out. Multiple people/shops tried and couldn t so I had my vehicle towed to Trent to have a new key reprogrammed, prepared to take the loss. I explained my situation with the key and told them my Chevy key was in my Honda ignition stuck. These guys were SO DETERMINED to get it out even though I had already given up and was prepared to pay the reprogramming fee for a new key. THEY ARE THE BEST!!! Big shout outs to Mr.Wayne the service advisor! If it wasn t for him asking to look at the Honda to get a better understanding then it wouldn t of gotten fixed! Save me so much money on my Tahoe & on the repairs I would ve had to need on the Honda to get the key out. Thanks so much.

  Clarence Harrell
4 years ago
I was truly surprised bu the manner of treatment by everyone but especially by my salesperson. I had no intention of leaving the dealership with a new car but because everything was so precise, I had no choice. Thank you for the pristine service which made me feel very important.

  John Williams
4 years ago
My wife and I had the pleasure of working with Ronnie Brinson. Ronnie was polite, respectful of our needs, patient as we embarked on our journey of purchasing a vehicle. If you are in the market for a pre owned vehicle I strongly recommend that you check out the team at Trent in New Bern, NC.

  Michael Christenson
2 years ago
I'm not the easiest to deal with but numbers were agreed and bank approval letter was sent to the dealer. Sales Manager Chuck refused to re-word the vague "replace trim pieces" on the we owe you to include the actual part numbers of the pieces to be owed and terminated the deal. With the market, the vehicle will sell but in slow times I still buy. No need to shop Trent in my future.

  Roger Brown
4 years ago
Mike Pecha is a dedicated professional . He is a man of his word and takes great care of his clients . I have many years experience dealing with Trent and Mike Pecha is the salesman you have to talk to.

  Jason Konst
4 years ago
Could not have asked for a better experience. Ronnie made the process extremely easy and everyone was wonderful to work with. Highly recommend!!!!

  Anthony Veneziano
4 years ago
I would like to Thank the folks at Trent Cadillac especially Ronnie Brinson in assisting me in choosing the right Caddy at the right price.. also in getting me into my Denali HD Dura max. Thanks Trent..

  Cynthia K
4 years ago
My car experience was nice. Ronnie the salesperson really worked with me to get the deal done.

  Delroy
2 years ago
When I walk in they make you feel welcome inside seating area and show room are very clean if I am in the market for a new vehicle are just to service my vehicle I get the same V.I.P. welcome.

  Eddie Jackson
4 years ago
Best dealership for best deals, the staff makes it happen, we have bought 4 cars from Trent, all 4 were excellent.

  William Comeau
4 years ago
Great experienceVery helpful knowledgeable and worked to give me best price.I love my truck.Thanks

  Eddie Wilson
2 years ago
The service is outstanding as always. Albert , service advisor is outstanding. A FANTASTIC employee

  Gregg Colman
a year ago
Parts couter people were very helpful.

  Ben Ball
4 years ago
Ronnie listened to our needs and to our concerns and we got the vehicle that made the most sense for us.

  jared craig
3 years ago
Awesome service department and Awesome parts department!

  Cate Gallagher
3 years ago
Great team, incredibly helpful

  Doug Chapman
a year ago
Timely fair service

  Nerd-O-Tron9000 !
3 years ago
Top notch service.

  Frederick Hardison
4 years ago
Thanks! Ronnie Brinson

  Paulean Luksza
2 years ago
Absolutely wonderful