Riverside Chrysler Dodge Jeep Ram and Fiat

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ronielle Palmer
5 days ago
Absolutely thrilled with the service provided by Will! From the moment I stepped onto the lot, he was attentive and genuinely invested in helping me find the perfect car. His professionalism made the entire car-buying process smooth and stress-free. He took the time to understand my preferences, and I couldn't be happier with the vehicle he helped me choose. I highly recommend Will to anyone in search of a reliable and trustworthy auto sales professional. Thank you for your outstanding service!

  Jonathan Brown
5 months ago
Thank you to the service department at riverside for getting my truck fixed and ready to go for this 4000 mile road trip I was taking. They were very professional and positive with fixing my truck. The truck Moose my ram 1500 lives a tough life but has always been dependable.

  David Fix
4 months ago
Great experience! Friendly, knowledgeable and not pushy! Jermaine was great to work with. His 14 yrs there shows his dedication to helping the customer. And Phillip took care of us on the paperwork end. Enjoyed our visiting while doing the forms. I am very happy with the purchase of my new '24 Jeep Grand Cherokee Altitude. I can definitely recommend going to see them for your next purchase, either new or used.

  Jennifer Sanford
2 months ago
We had a wonderful experience buying my dream Jeep! We were greated by Will. I said this is what I want, he tried to find it. They didn't have it so we had to order it. Which we were already prepared to do. He made the ordering process easy. He didn't try to sell me anything I didn't want. That was the best part to me. Thanks Riverside!! Thanks will!!

  Abby Demarest
3 weeks ago
Tony Baez was our sales representative and he did an amazing job. He was extremely personable and helped guide us during our first car purchase as a couple. He talked with us through what types of things we were looking for in a car. We came in with a list of cars that we were interested in viewing and after he listened to our interests he suggested another car that he thought would be good fit for us. This is the car that we ended up buying. He was a great listener, had our best interest in mind and was truthful, if he didn t know the answer he found it for us. We are extremely thankful for who he is as a person and his professionalism.

  RODNEY STEWART
2 months ago
Oggy and Big Lee were great!This was the easiest transaction in buying a vehicle I think i've ever experienced.Thank you so much my wife and I will definitely be back again.

  Matthew Durham
2 months ago
We set an appointment over the phone to look at vans. JT was assigned to assist us and even before we showed up on a Saturday he called and text to ensure we were ready for the appointment. JT was professional and very knowledgeable of the vans we were looking at and made the process easy and comfortable. We worked through some details and later that day we went home with a new to us 2022 Chrysler Pacifica Limited! Thank you JT and Riverside staff. Everyone there was welcoming and professional.

  Patricia Reyes-Cruzado
2 weeks ago
I am so pleased that I choose to come to the Riverside Jeep Dealership located at 5000 Hwy 70 East, New Bern, NC, where we had the pleasure of having Mr Will Williams who was so helpful and courteous in explaining the details of our new lease vehicle. The people and that work here are so nice and made you feel welcome. Worthy of five stars.

  myah douell
2 months ago
I just bought a BRAND NEW 2023 JEEP COMPASS from Riverside Automotive Group and let me tell you, the service was phenomenal !!! I would recommend them to anyone in a heartbeat. A special shout out to Ogi Poluga. He hooked me up with a great deal and awesome car. He says he puts dreams in driveways and he did exactly that so thank you. Also a special shout out to Mark, Deangelo and Philip. Everyone was so helpful and easy to work with. You guys are the dream team !! And I absolutely love my car . Thank you

  Dana Brown
2 months ago
Everyone was so helpful and I was able to get my Forester serviced that I bought 2 yrs ago from Allen at Riverside and Thursday bought a Colorado from Allen as well! Financing went great! No hassles! Love this place come out and see them!

  Michele Demopoulos
a month ago
I was impressed from the beginning. I was 30 minutes early for my appointment and they took care of me right away. Lee was great and very patient with me. He showed me the vehicles I had said I was interested in and didn t try to talk me up or down to others. He was very knowledgeable and answered all my questions! I would highly recommend Lee and Riverside. Thank you I love my New Gladiator

  Shelby Humphreys
a month ago
What better to do on a rainy day than buy a car? Had a great experience today at Riverside with the help of Tony Baez. He was straightforward and accommodating as we decided on whether now was the time to add to our fleet or not. Had a little fun with setting a timer on trying to get out fast, in good faith I did walk out with a Starby s gift card, but only a few minutes past the time we had bet on - thanks Chris Smith! Paperwork was swift and to the point, Phil Edwards has it ready to roll when he brings you back for the final leg of the experience. All in all, I think we may have found a new favorite and will be back!

  Kimberly Campbell
2 months ago
Ariel Hodges was an amazing sales person. Very helpful and listened to what we wanted. We had a specific car in mind and we were able to make a wonderful deal.

  Hope Woods
2 weeks ago
Jon was an exceptional help on our new car journey! He was very knowledgeable and made the buying/trade-in process smooth from beginning to end. I would definitely recommend Riverside Subaru if you are in the market for a new or new-to-you vehicle!

  Jose Sanchez
a week ago
My wife and I did our research for a month as we were in the market for 2 vehicles Jeep Glad, & 2024 Forester. We didn't want to go through the painfiul dealership experience, so we finally called ahead before coming into this dealership and this ensured the process was as easy as possible. All I asked for was the information that was important to me and they were happy to provide it AND QUICKLY. No lashing back, no aggressive salesmanship, we came for one thing and we left happy with it. The transparency & effort to take care of anything we were unhappy with was honestly really good compared other dealerships I dealt with in the past. Mr. DeAngelo went above and beyond to take care of anything I was unhappy with and sped things up. His commitment to great communication & willingness to be transparent was the absolute reason I didn't walk away this time! All and all I walked away with the vehicles and only the things I wanted.

  Dakota Grimes
a day ago
Stopped in to buy a Chrysler Pacifica for my wife, Deangelo helped us from start to finish. He even stayed well after closing hours to make sure that we were taken care of. We noticed a few things with the car that were missing (floor mat, admin key, etc.) but Riverside offered to upgrade us to all weather floor mats and ensured our getting the admin key. We are very happy with this car buying experience and would return here for future vehicles.

  Nathaniel Dillinger
2 months ago
Inquired about a 2017 Ford Explorer. We were invited to come and check it out, get qualified, car shopping stuff, etc. I took my wife and daughter with me, and we parked in the very back of the lot, looking at their inventory on the way to the entrance. They must have cameras or something because before we got past service, Andrew walked up and greeted us. He took very good care of us, walking us through all the aspects of our prospective vehicle in a detailed and easy to understand manner. He didn t pressure us at any point and was very accommodating. When we went to test drive, we were able to put our car seat in, and drive around as if we owned the car already. Out of all the places I ve been to to buy a car this was by far the most stress free experience I was provided. Would recommend to anyone in the new or used vehicle market. We purchased the aforementioned Explorer the next day and are very happy with it.

  Randall browning
2 months ago
Just purchased my new Ram 1500 from Riverside. Working in dealerships or for an OEM the last 12 years it is hard to meet my expectations. The team at riverside was able to do that with the great experience they created. I will be using them for all future vehicle purchases. I would recommend you do the same!

  Shelbie Skidmore
a week ago
Had a wonderful time getting a much needed vehicle from De Angelo! Super sweet, helpful, and friendly. 2024 Jeep compass! Quick and easy process with absolutely no issues getting what I needed. Definitely recommend working with him!

  Blaire Bryant
2 weeks ago
Easiest purchasing process ever. First off they had a great deal advertised online which they fully honored. Most dealers try and bait and switch with all sorts of rebates that most people don t qualify for.From first contact with Sarah Chase internet sales to Tony Baez Sales Associate, Chris the manager to Phillip the buying process was first class! If you are in the market for a new auto definitely make this team your first stop! They ll do their best to make it a pleasure!

  April Wolf
6 months ago
This was THE BEST experience of my life & I owe it all to Anna!!! What an amazing person & she really goes to bat for you-like seriously If you re in the market for a vehicle-new or used-go see Anna, I promise you-no regrets!!! I m completely in love with my new JeepAnna is THE BESTEST hands down

  R Jones
2 months ago
Being totally honest, I HATE going to a dealership, it's always been a dred. I started looking for a newer Silverado 2500 a month or so ago and found one at Riverside in New Bern. I called and spoke with DeAngelo. I set an appointment to see the truck since it was an hour and a half away. When I arrived DeAngelo had the truck cleaned and pulled up front. After seeing and driving the truck I explained my situation with my trade in and my payment range and how we wanted to try financing with our bank. There was no pressure to stay and try their lenders. The next day, after getting the numbers from our bank, we let the dealership try some options. They was able to beat our banks interest rate and terms. I ended up buying the truck, finishing up the deal was quick and easy. When I found out there were only one key with the truck I asked they provide us with a second key. Even though it wasn't included in the contract, DeAngelo said he would help us out and did so. I highly recommend DeAngelo and the folks at Riverside CJD! We will check with them first if we ever have to buy another vehicle.

  Maggie BRAMWELL
a week ago
Riverside has always been our go to for not just our choice of automobile but for quality customer service. Dion and his team, Brett, Kyle and Nick are friendly, concise and thorough in all that they do. You may have options, but clearly only one choice. Make it Riverside!

  David Cook
4 weeks ago
I hate to go to car dealerships, even if highly motivated to buy. Will at Riverside (Aaron "Will" Williams) made the experience really pleasant. Not only was he good-humored and kind, but he got me into a great deal that I couldn't refuse. I waited a few days to pick the car up, and when Will was giving me the run-own on how everything in the new vehicle worked, he noticed that the gas tank was low (I didn't), and he promptly had it filled up for me for my drive home to Greensboro. Right now, I wouldn't buy a car from anyone else but Will and the Riverside dealership. He is a gift to your community. When you come in to Riverside, don't ask for anyone else!

  Vincent Borges
7 months ago
We have been coming to this dealership for the past 10 yrs to purchase vehicles. Our newest purchase was made from Big Lee. He has always had the customers interest at heart. He provides a no hassle experience every time. If you're interested in a dodge, ram, jeep, etc, seek him out. You will leave the dealership confident he provided you the best deal he can. The new building ain't that bad either.

  Amelia Saulter
3 months ago
I m back a year later, and in a brand new 2023 Jeep Renegade! Never did I think i could make this happen, with the help of Jermaine we did it! Phil is also so amazing he helped with the financial part and paper signing! I absolutely love Riverside everytime i go there everyone is so welcoming and nice, I recommend this place to everybody!

  Gail Heathely
7 months ago
This experience is worth mentioning in a positive way. The people at Riverside worked with us when other big dealerships barely gave us their time.We were treated with respect, and had a few light-hearted giggles.All the staff seemed to carry themselves with an under current of virtuous behavior.The truck is great! They got it ready for us and gave a great deal on the trade in.I would recommend Riverside.Thank you!

  Beaufort Marine Services
3 months ago
Just purchased my second Subaru Outback Wilderness from this dealer. I buy at least one vehicle per year for business, and this purchase experience was excellent. Buying a car is always a hassle; working the deal and working the game to get a fair deal is a tedious and frustrating way to waste inordinate amounts of time. Riverside has been a different experience. Mark, my salesman listened to what I needed out of the deal, and was efficient working with James (sales manager) to get where I needed to be. They didn t have the car I wanted in the color I was looking for, but found it and sent a driver to get it there the next day. Working with James on my trade was an upfront, no pressure negotiation that yielded a very fair trade value and, ultimately, bottom line. I added some accessories/options and they were sourced and installed immediately, and at a fair price. When it came time to purchase, the car had a minor scratch on a panel (likely from delivery). They didn t have the panel in stock and immediately put it in the We Owe of the deal without hesitation, to be remediated at first service. What is typically a day long exercise in frustration (often killing the excitement of getting a new car), was a relatively brief and simple process. Now, having bought a lot of vehicles in recent history, the dealer is going to make their money. The difference with James and Mark was that (while I have no doubt they made money) they didn t swing for the fences on the deal, and I walked away with the exact car I wanted, at a fair price, with a fair trade value, with no frustration. My wife s 22 Outback Wilderness will be ready to trade this year, and we ll definitely be coming back.

  Yandhie Figueroa
8 months ago
Happy to say that I ve never experienced better customer service! Andrea was very knowledgeable and knew exactly what I wanted. Chris was awesome and very helpful as well, and can t forget about Phil in finance he guided me through the finance process and made sure I was fully covered on my brand new car. I would give them more than 5 start if I could, this people were amazing!

  Darryl Lovelace
a month ago
I worked with Will. He was attentive to my needs and desires. Will is knowledgeable with the Ran Brand and the service Department which he explained thoroughly. He gave a good walk-around and explained the features of the Ram. Most importantly Will was Professional with all of my interactions with him. If you need a vehicle Will is the man to see. He'll take care of you!!!