Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joe Days
2 months ago
Adam and his staff were friendly, patient, and very helpful throughout the entire process of leasing my storage unit. After signing the lease, I received a courtesy call to make sure I was clear on how to enter the facility, how to find my unit, and the basic operating procedures. This call was actually super helpful and made moving in a breeze!Same thing on terminating the lease, after I sent in the paperwork, I received a call on the next step and moving out was just as easy.These guys run a clean and secure facility with some great customer service. I would highly recommend them to anyone.
The Bryners
a month ago
Prime Storage in New Bern has been great to us! The office staff is INCREDIBLY kind and helpful and the facilities are always clean and well maintained. It's very easy access and the location is perfect in relation to my home. I would definitely recommend them!
Latoyal Harris
a month ago
This was the easiest rental ever. Everything was explained in details so no surprises. The staff was ever so kind and pleasant. Even with my hectic schedule and several changes in plans they were understanding and still polite.
Henny
4 months ago
Adam and Sam have been phenomenal with me since day one! I had my stuff in storage for over a year, my storage unit was always clean when I will go visit NC periodically. They helped out tremendously this week in helping getting my belongings out since I wasn t physically present. Thank you guys so much! This is how you run a business. Always professional, never harassing clients and giving clients time when it comes to payment. Wishing you all a happy holidays and thank you!Genessis
Casey Edwards
4 weeks ago
Adam is absolutely wonderful to work with. I m very happy with Prime Storage. The facility is clean and I know my stuff is protected from all the elements.
Travis Leonard
2 months ago
Great service! Adam made setting up the unit easy and was sure to give us a unit that met our needs perfectly.
Veronica Clark
4 months ago
We ve had a very positive experience with Prime Storage. Our unit is nice and was clean. We like the gate around the facility. The staff is very friendly and helpful. Would highly recommend.
Stephanie Demory
5 months ago
Adam has been just such a great help! Not only clean units, but just very helpful during my family s move and transition! So glad I found this place!
catherine pegram
6 months ago
I came in 2 minutes to closing and Adam was so understanding and helpful. He made the experience enjoyable and was very informative and made sure I left understanding the contract and what I was signing up for. Will be a long term customer!
Nikesha Farrior
5 months ago
I moved out of my storage unit today and had the awesome pleasure of Sam being on duty as I moved out. He was amazingly helpful and made everything go very smoothly which I know he definitely could have been doing other things at that time! I appreciate your time and attention Sam!
Patricia Pounders
6 months ago
Wonderful experience. Very clean facility. I did the online rental process and it was easy and fast. Excellent customer service. Easy access to units and plenty of room to maneuver a large vehicle.
Brian Connelly
8 months ago
Throughout my time utilizing a vehicle storage spot at this facility, Adam and Sam have been extremely helpful and professional in making sure my experience was a positive one. If there was an issue it was brought to my attention and they helped to solve it in a timely manner, and if I needed assistance they were very helpful. Facility is secure, never had an issue with my vehicles being there, and fairly priced. Would recommend to any of my friends.
Leanna Colarich
6 months ago
Easy process. Well maintained facility. Knowledgeable staff: Adam gave me several storage options from which to choose. He was extremely patient and kind. Highly recommend this location.
Nick Flanagan
5 months ago
Super easy rental process.. Adam got me all signed up over the phone in jut a few minutes. Strongly recommend!
Michael Gehrke
a month ago
These guys are the best! They gave us great support and made our move easier!
RVingAcross AmericaBlog
5 months ago
I can t thank Adam & Sam enough for their kindness. Relocating is already stressful so having them explain everything is so helpful, their patience is appreciated.
Ian Provencher
a year ago
Awesome facility and great company to do business with. The general manager, Steve, and Mike are both good people at the 5002 Highway 70 location. They've taken care of me from the start and have always worked with me to be fair and have also always taken the extra steps necessary accommodate all of my needs. The facility is always immaculate and in top working condition. One tip: either reserve or book your unit(s) online for best pricing, promos, and options easily compared.
Cheryl Mann
3 months ago
From the first phone call to reserve space and through the move in, everything has been seamless. There have been no concerns or .problems with the rental unit or staff.
Frank Kleber
3 months ago
Early Notification of my payment delinquency due to a hacked account. Reset and good to go. Smooth transition.
Pam Simpson
6 months ago
Clean, easily accessible spaces with great service. Adam and Sam were easy to work with and accommodating. If we need more storage in the future, we will use them again.
Kacie May
5 months ago
Very easy move in and rental process. Very clean storage units and Adam was super nice and helpful with everything!
Jill Nobles
4 weeks ago
This place is the best! Adam answered all my questions and made it so easy!! Thanks so much.
Roy Dehoyos
a year ago
Great facilities and outstanding staff. Manager is a professional. Yes yes it s only a storage facility. That s the difference they keep this place wiped clean. I shopped a great price they beat everyone. Great job to Steve and his crew! Hit these guys up 5002 US-70 W if the location works for you.
Ian Howell
9 months ago
All aspects of the process went very smoothly. Was given great service at short notice on a Sunday. The unit was clean and well maintained, the staff on site were very helpful and professional.
Brandon Haas
5 months ago
Adam was very helpful and was able to answer all of our questions he also made the process very pain free and quick
Micah
6 months ago
Adam helped get my storage situated in a professional and timely manner.I really appreciate his customer service and understanding.
Beth Arquitt
a month ago
Sam was very helpful and I appreciate his kindness very much! Thank you, Sam!
dB Panama
3 months ago
Excellent in EVERYWAY! THANKS ADAM !!! Thanks Sam! Awesome service, great facility, ZERO ISSUES.
Charles Herman
7 months ago
If your looking a clean and great location to store your stuff and know it will be safe . This is the location you need to use . Great company friendly people and always looking out for there customers. I would highly recommend this storage facility.
Shaun Curtis
3 months ago
Good place, absolute best customer service, will be there when you need them.