Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
john springs
4 months ago
Went in today(without an appointment) to get my new tires mounted/balanced.They got the job done and when I was going to get on my car I noticed that all 4 of my wheels had gouges/scratches in them.I notified Dylan and he send he would send it up the change of command.Why didn t the line tech admit to what he did!? Just let me roll out like that. I got the wheels new from tire rack last year with tires already installed on them.This was the first time tires have been mounted by anyone.Seems like the integrity of the techs is lacking.I have plenty of pics of the wheels and we ll see if they make it right. I ll update this post once I hear back. I encourage everyone to check over your vehicle when they are done.I m also an auto tech as well but my machine was not capable of mounting them or I would have done it myself.Update: My wheels were repaired today,there s still a couple places that could have been better.Definitely not like new when I got them but I guess I ll live with it.It sucks that I paid so much for them and they got messed up and will never look new(like they should have) This is what happens in the auto industry when managers hire lube techs at the lowest wage without the proper training and turn them loose.The consumer has to suffer! Maybe the lube tech that mounted my tires should have had some proper training on how to use the machine instead of throwing him to the wolves and messing up wheels!Annnnd a corporation like this should shy away from using a metal spoon on their tire changing machine or replace the plastic guide every so often to prevent problems like this!I mean your a tire/whatever else store,get some good equipment or someone that knows what they re doing! I tell my manager everyday I m only as good as the equipment that gets the job done.Buttt shout out to Dylan for the communication and setting everything up!Its important to follow up with your customers.
Alex Rodriguez
a month ago
I had a flat tire and walked in without an appointment. Service was quick. Staff is friendly and upfront about costs to repair or replace tire. They have a nice area with TV to lounge and wait. I also noticed a space for children to play as well! Been coming here for a long time and will continue! Thanks, Casey!
Angie Bee
2 months ago
Highly recommend Mavis Tires. I called with a question in which I got a detailed response, which made me feel a lot better. They scheduled my service for a time that worked perfectly for me. Upon arriving, they were very friendly. Service was quick and efficient. Such a great experience and will definitely be back if needed. Highly recommend.
Aiden Ryan
2 months ago
I just moved here not too long ago from out of state. I'm always real cautious when bringing my car to a shop for the first time. But they quickly made me feel comfortable. They did a great job, everything was communicated perfectly. I will definitely be back in the future!
D Leutzinger
2 months ago
I had an absolutely great experience here today. I went in for a routine NC state inspection and had to have a few things replaced (I knew about them and had been putting them off). Dylan assisted me at the front desk and pointed out a few other things that needed attention as well. Theses were also things that I was aware of but just had not gotten to. Such as brakes and my rear shocks. They were upfront about costs, showed me exactly what was going to happen and how it benefited me. The whole process was fairly simple and straightforward. Upon checkout Casey took care of me and gave me the military discount. He was very professional and courteous. I know that other may have varing experience but mine was a great one. I will continue to take all my vehicles here in the future because of the environment. Thanks MAVIS!
Ashley Love
5 days ago
Hi I went to Mavis tire in New Bern on April 8th 2024. I was helped by Dylan. He was awesome. He was very patient and answered any questions that I had. I will definitely be coming back for more services!
Tera Howard
11 months ago
Don t let all the construction on Hwy 70 East and side roads confuse you. Mavis Tire is open. They were professional and friendly upon my entering the establishment. The waiting area was neat and clean. They have a television, coffee maker and water if needed. Even rocking chairs if you re a parent and have to bring your child with you for a vehicle service. I appreciate the great customer I received from them today.
Anna Krise
2 weeks ago
Mavis has really helped with my car needs. They worked with me in every aspect of getting my car taken care of. Dylan was incredibly helpful by answering all of my questions, finding the best prices for my car needs, and above all he was extremely nice and communicated everything I needed to know, perfectly!!
Dj Martin
2 weeks ago
Mavis quoted pirelli tires for my mustang. Trent olds quoted same exact tire. Mavis was $200 less for 4 tires and front end alignment. And I have free tire rotation included.
Blanca Alster
3 months ago
Had my car towed due to a flat tire on a Thursday evening. They're open until 8:30 pm on Thursdays. It couldn't have been a more convenient day to get a flat. A comfortable sitting area made it a plus. Dylan was very helpful and was able to provide tire options over the phone. Thank you!
Sherri Lamoureux
6 months ago
My family is from out of town and we were in the area visiting other family. We stopped in to Mavis tires and brakes to get our tires rotated before we heading back home to Michigan. The gentleman working were very friendly, helpful and service was fast and efficient. Next time we are in the area we will definitely use this company for all our auto needs. Highly recommend!
Snow Echo
3 months ago
Man where to begin, I walked not knowing a thing about tires but the worker called Dylan Dixon helped me out so much I didn t even know how bad off my tire was but when we looked and I guess burning out does a real number. He recommended a full set of tires and brakes just so I wouldn t have complications further down the road. I so lucky to have met him when I did I was one hairy nail away from a full on blowout on the road and I can t thank him enough. He s a real lifesaver.
Michelle Davis
2 months ago
Took our 99 F350 in today after calling a few places with no luck to take care of my truck. Casey was super polite and friendly on the phone so brought my truck in. Great service, fast, friendly and knowledgeable, definitely recommend these guys!
Randy Parker
2 months ago
I have started to get my tires and service at Mavis after some issues with my regular tire and service place.Service has been great.This past Sunday my wife got a nail in her tire.Mavis TIre is actually open on Sundays was in and out in 30 minutes.
Anthony C
a month ago
Dylan was a great guy help full check front end out no charge . Bought my truck Tacoma tires here to just got tires for my wife's explorer tires today so far so good
Timothy Sessions
a month ago
No appt state insp. Dylan out front took me right in. Ethan the state inspector did a great job, giving me really good feedback as to what repairs will be needed in the future. Very Satisfied..
John Pomawski
a month ago
The manager Dylan has been great to work with since taking over. He has good automotive knowledge and customer service skills. The shop always takes good care of all of my vehicles at a fair price. The entire staff has been great to deal with especially the mechanic Ethan. I haven't had much interaction with other techs, but I've never had an issue when Ethan does the work. The repairs are always performed correctly the first time. Because of him, this shop has been a great option for all of my automotive repairs, maintenance and tire needs. I highly recommended this location
Patricia Hanson
3 months ago
I called about 25 minutes before they were scheduled to close for a repair on my tire. They told MD to come on by and gave me excellent service. I will be using them for all of my car care needs in the future.
Faye Fitzgerald
5 months ago
Dropped in without an appointment with a camper tire issue. He diagnosed it as a valve stem problem and I was on my way in no time. Very courteous, and they just earned a customer.
Lisa Hutcheson
2 months ago
I have brought my vehicles to them for years! It seems like no job is too small. They have great pricing, and the staff is always nice.
UARA Graphic Designs your design
a week ago
Brought my mower wheels and they fixed them in a flash. Thanks guys! Definitely will keep bringing my vehicles here.
Jay Delph
a month ago
Went in originally to Jacksonville location to find out why my truck had a bounce to it like tire outta balance or tire bad they balanced and sent me on my way well truck had same bounce as it had so next couple days I went to New Bern location see what it was teck drove it down the street and came back I recommend tire balance and rotation so I told him bout Jacksonville they did the balance rotation for free but it still does same thing refer to a buddy we did to ol ride beside the vehicle found it needs alignment go back and they say is not outta of alignment I need a specialist this place ain't nothing but a tire shop and that's it nothing else
Helena Willis
5 months ago
Yesterday we were headed to Goldsboro to take my 14 y/o son and his friends to Busco Beach for his birthday. We had a trailer with all the 4 wheelers on it in tow when our truck tire picked up a screw on hwy 70 just east of Newbern. The tire went completely flat and came off the rim. Of course we didn't have a spare or jack with us. Being over an HR from home and not knowing anyone close to call, I called Mavis and told them what had happened and he said we don't do service calls but let me see what I can do and I will call you back. Within a few minutes he called with the best words I could have heard. He said I have a guy on the way! He was there within 10 minutes and took our tire back with him and fixed it and brought it back and placed it on the truck ready to roll again!! I asked him what the cost was and he said we aren't charging you just have a great rest of your day! I can never thank you guys enough for coming to help us and allowing our rest of the day to be perfect for my son and his friends! Thank you very much. You are definitely one of a kind!!!!
Michael Grossmann
2 months ago
excellent service and staff. diagnosed the problem with my tire, and had me in and out in a matter of no time! 5/5!
David Mair
5 months ago
The guys over Mavis are top notch. I was lucky enough to get there at opening when they had no appointments because mornings are usually busy. That being said, I was in and out in less than 30 minutes to have my tire patched. This isn t the first time and it won t be the last time I ll go there either. I won t go anywhere else.
Benjamin D
a week ago
Only place I ll take my cars in New Bern for tires. Techs are great and knowledgeable and the customer service is top notch.
Levi Walker
3 months ago
Of all the Mavis tire shops I ve been too this one is seriously top notch. I m not good with anything car related but these guys totally walked me through everything. First time I ve gone to a mechanic shop and haven t felt like I'm being robbed lol.
Aidan Plaice
a month ago
An efficient inspection experience. Friendly staff. Good communication and pricing to replace wiper blades to pass inspection.
Robert Clark
8 months ago
I had a great experience coming here. I was able to come in late in the day with no appointment, and got my tire replaced quickly. They recommended an alignment, but we're unable to fully perform one and recommended I go to the dealer. Since they didn't finish the alignment they did not charge me for the service. The employees were knowledgeable, the prices fair, and the waiting room was comfortable.
Bradley Bomberger
4 weeks ago
Absolutely knowledgeable and courteous. Casey and the team were pleasant to work with the tech came out and explained everything WILL be going back!!