J&J Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Austin Leone
a week ago
Called to make an appointment for a rotate and balance. I paid for a balance but the rotate was at no charge per the invoice. So the service I requested and was qouted wasn't done. I called to get this fixed and the tech lied and said he did it. I marked my rims(yellow front, black back) so I called him out on his shotty work. Questioned why the old wheel weights weren't pulled off and balanced correctly. The owner told me that's just how they do it there and he's gonna make the tech bring in my truck and service it now on his own time. I went to j&j twice, wasted 3 hours, Paid 52.78 and found that my rim was cracked. Couldn't tell me about it even though they had my rims and tires off the truck twice. Also the crack is where the old wheel weight was. The owner said he had to look at it but he wasn't gonna do anything for me aside maybe give me some money back. When I asked if they'd just swap my tire and tpms over on a new rim he declined. Can't do the work right and can't make the mistakes right, liability falls in the hands of the last person to touch it. Wouldn't recommend to anyone to have there vehicle serviced here

  Ken Mendonca
3 years ago
Was driving to OBX when my car had a tire pressure warning light come on. Used Google to find J&J and they had my car up on the rack in 10 minutes and my tire patched in another 20 minutes. The waiting room had a couple of couches and the service was very friendly. Under the circumstances, I am very happy with the service we received. I couldn't ask for anything more.

  Lance Dombrowski
2 months ago
J&J Automotive has always been very friendly and knowledgeable. The staff gets the job done and they get it done right. My family will continue to use J&J Automotive.

  john richard Renna
5 months ago
I needed an Inspection and an oil change so I decided to give them a try. I will use them in the future. Very pleased and clean waiting room comfortable couches . And a young and pleasant couple own it.

  Lex Caton
5 months ago
I have been taking my vehicles here for years - everyone in the shop is fantastic and will tell you exactly what s going on with your vehicle! To include what needs to be fixed right now and what can wait, I hate that it took so long to find them but, so glad that we did!Services: Tires, General repairs & maintenance, Auto engine diagnosticServices: Tires, General repairs & maintenance, Auto engine diagnostic

  Ralph Bucci
6 months ago
I am never disappointed with JJ Automotive. Their work is impeccible, thorough and professional!I was recommended by another satisfied customer who said that they are honest, hardworking and reasonably priced.I have had several cars worked on by them with difficult issues. (1995 Ford Ranger; 2009 Mustang convertible Anniversary Model. I will always have JJ Automotive work on my "babies"!Ralph Bucci

  Eddie Sepulveda
a month ago
They fit me in and did a great job. Friendly efficient people.

  Alan Fisher
3 years ago
I have a 2002 F350 crew cab that the 4X4 front hubs were not engaging on . With my limited mechanical experience I replaced the PVH (vacuum solenoid) but that didn't fix the problem. I took it to J&J and they determined that the drivers side hub was leaking vacuum thus preventing the hubs from engaging. He rebuilt the hub and I am back in business, ready for some off road fun in the mud!!!Prior to this I had them do an alignment on my wife car and was pleasantly surprised with it didn't cost me an arm and a leg....I must say that I am very pleased to know I have a great mechanic close by that is reputable, honest and fair on pricing AND does not try to upsell or gouge customers.Thanks Jason! I look forward to doing business again...

  Neal Spiece
4 weeks ago
Had a very good experience. The two ladies at the front desk were very helpful and informative.

  Dan The Man
3 years ago
I've been to other shops over the years, so I have some credibility to say J&J is the only shop in New Bern I trust. They helped me replace my LCA on my 05 mustang. They were friendly and fair with pricing. Great guys, there is a reason they have so many good reviews!

  Laurie McCoy
a year ago
Fantastic crew. Car was assessed and repaired in the same day for a/c malfunction and brakes. Amy is extremely efficient and friendly (that shop would go under without her! ) and the mechanics provide excellent work. The doggies that come out and visit were probably the best part. I will be returning for other car needs. Thank you!

  Kevin Welch
a year ago
Fast, friendly, no hassle, very reasonable labor cost. Starter went out on jeep, looked around on Google for a shop as I'm not familiar with the area. Found J&J, close by, good reviews so I gave them a call Saturday to feel them out and get a quick quote. Felt good about the conversation and quote. Asked for Tow recommendations which they provided a very helpful tow company J&S. Upon receiving my vehicle around 10pm it was ready around 3 or 4pm. 5 star shop all the way. I could have fixed this myself at home, but home is 3hr away.For the service, price and hassle free experience this is a great establishment.Thank you

  Ronald Bass
3 years ago
The crew at J&J automotive are simply second to none. They do not hesitate to go out of their way to take care of me and my trucks consistently.

  Max Deplorable
a year ago
Had my brakes looked at and they could have easily billed me for $75 and I would have felt that was totally fair. They charged me $27. The woman next to me said, "I'VE BEEN USING J AND J AUTO FOR YEARS AND THEY ARE GREAT. Just with one visit I believe this is a GREAT fair and honest auto repair place and those are to me as rare as hen's teeth.

  Michelle Cotton
a month ago
These folks are honest and try their best to give you the best values

  Debra Morton
2 years ago
This was my first time going to J&J and it certainly NOT be my last. They were able to find out what was wrong with my car and fix it all in ONE day. Very pleased with the service. Amy was extremely nice,upfront regarding pricing and helpful with any questions. Will recommend them to anyone who needs excellent customer service and workmanship.Service: Electrical repair

  Chris Smith
a year ago
I had some broken off exhaust manifold bolts extracted, gaskets replaced and put back together for a great price and in a timely manner. I was very impressed with their level of customer service. I recommend J and J for any automotive work.

  Justin Gifford
11 months ago
Absolutely love this business. Staff is always friendly and never tries to upsell anything you dont need or want. Honest hard working people who care about your vehicle as if it was there own.Services: Tires, Wheel alignment, Brakes, Oil changeServices: Tires, Wheel alignment, Brakes, Oil change

  karen tutay
a year ago
J&J is the best place to take your car for tires and any kind of mechanical issues. And it starts with Amy! She is always so pleasant and knowledgeable and also the 2 J s . Trustworthy and honest

  Julie E
2 years ago
Highly recommend! Honest, reliable , and fair prices. I've worked in the automotive industry for many years and having all of my contacts 1000 miles away now I was worried about finding somewhere I could trust. I'm no longer worried!! So happy to have found them. Jason is the best!

  soloflow 1
2 years ago
I have nothing but Great things to be say about J&J Automotive! I was just down in New Bern for the week visiting my son on spring break 14 hours from home in Michigan and my Ford F250 super duty broke down on me.I I couldn t find any shop in the area to get me in as it was a Emergency With kids that needed to get back to school and wife and I needed to get back to work. I called them told them situation and they told me to bring my truck down there that day and they would take a look at it diagnose it and get it fixed for me and they did exactly that bad ground between batteries and bad alternator! They got me back on the road the next day great shop great people great service ! Thanks again J&J! So anyone in the area and have an emergency or just live around them and need work done I highly recommend them!Service: Auto engine diagnostic

  PatricIa Dail
6 months ago
I was very pleased with the work that was done on my 2000 olds.I have got to keep it going a few more years. Thank You guys

  Jessica Felter
3 years ago
This local non-chain automotive repair shop has thoroughly impressed me! They are courteous, up-front & honest, and genuinely want to share their knowledge and expertise with the customer! This was the first place in years, I have not felt they were out to make a buck on a woman car owner! I have 3 vehicles and they have serviced what they can on them even telling me when it was best to take it to the dealer because they do not have the digital software access for my VW needs! They could have easily just kept trying first and then sent me to the dealer!! They are also decently priced and have always made me feel my business mattered to them! I will recommend to others! Also, they keep the office and customer areas very clean!Thank you Guys!!

  Shadi Zahed
a year ago
We scheduled a drop off with Amy, for a brake fluid change and tire rotation.The diesel VW was ready immediately.They're open on weekends which helped immensely. I'm going to keep coming back here..

  Peighton Warren
3 years ago
I have never had better service anywhere else. Amy up front is wonderful. Jason and joe are awesome. They are always happy to help with any questions that you have. The other boys in the back do a great job. They are up front and honest about whats going on with your vehicle and their prices are very reasonable.

  Cherie Lindsay
4 years ago
Went to this place to have my oil changed via a recommendation and referral from another mechanic on 12/7. It was last minute and they were able to fit us in. The gentlemen here are so nice, kind and professional. The prices are just right and they tell you what is going on with your car in terms that you understand. I highly recommend this shop and will be taking my car here from now on. Being new to New Bern I'm so happy I found a good place to go.

  Moosing Chemistry Kinder
a week ago
Great Job will use them again

  Melissa Ross
8 months ago
Awesome service on my old 2005 Crossfire. Will be back. Amy was very upfront about cost. Right on point.

  RHM
2 years ago
They were great. We are part time residents and didn t know who to use. Picked them because of their reviews. It was a wise decision. Very professional and honest. Took care of all of my issues for a very fair and reasonable price. Plan to use them again for sure.Services: Electrical repair, General repairs & maintenance, Oil changeServices: Electrical repair, General repairs & maintenance, Oil change

  kimmy perry
4 years ago
Jason is absolutely incredible. On a holiday I called the shop about fixing my Denali. Within an hour he had picked up the part and fixed it at a super reasonable price. I am thoroughly impressed with the quick and reliable service I received and will continue to take my vehicles to him.