Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tina Hill
3 months ago
Being a woman it s always been a little intimidating to me to go seek mechanic work. But these guys are easy to talk to, and they listen to what you try to tell them. They do there best to work you in especially for little minor jobs that don t take to long to fix. And they are about as friendly as you can get, great customer service and very reasonably priced. So give them a try next time you find your vehicle needs a little work .
Dustin Drennan
3 months ago
I called them after calling a ton of shops. I dealt with 2 different guys not were professional and friendly. They helped me when no one else could. I appreciate them more than you ll know. Definitely Recommend them.
William Clouser
3 months ago
This is my story, 5 weeks ago I entrusted my vehicle with these people to fix the reason why the motor would die. I changed some parts myself as being disabled money is tight. These sensors I changed were said to be part of the starting issue. Then a day before my appointment on May 11th my vehicle started overheating. The day of my appointment it died and I had to have it carried on a flatbed to this place. I left a note saying I changed 2 sensors and the code "no bus" came up when my vehicle died. I emphasized I did not have much money please keep me posted. I received one call in 5 weeks. I was not told what was going on unless I called. It ranged from he is not working today to oh they had other vehicles come in that needed to be fixed. I pleaded I need my car and the receptionist always said I will call when I know anything. That never happened at one point when I called I spoke to the mechanic who answered the phone. We found a bad sensor in the ignition and the overheating was the radiator cap was bad. I went two days ago to see what was going on and was ready to pay my bill and tow it out of there. Well it was jacked up tire off and the new guy working on it said I think I found the short so I just pretended to take out some tools then I left. I get a call at almost 430 pm and she said your car is fixed and you owe 1499.00 if paid by credit card. I was shocked I got upset and then said sorry I know it's not your fault. I went to pay then she gave me my bill, they took out the two new sensors I put in that were brand new and said they were bad, then I see they put in a whole new radiator and thermostat and other parts did not inform me. The kicker? The insisted it was a computer but they could not find one, I called my guy and in 20 minutes had one on the way, but guess what? It was no good they said so after 3 computers they found out it was not even the computer. On the way home my fixed car died just the same way. I called when I finally got home and bring it in and we will fix it. After I hung up I thought no way I am not going to take it back and deal with the same disrespect unprofessional unskilled people again. I am in debt now because of these people. Just thought you should know. Can't wait to read their excuses. Oh I found a permit in my car from some place they took my car in their care. Update I found out it was the fuel pump. My neighbor who sells wine went online and found out others had this same problem and an old timer mechanic posted it's the fuel pump. Sad. In one day my new mechanic installed the fuel pump and it runs great. I Hope I save others from being duped
Lil Amphibian
11 months ago
Very friendly folks and fantastic service. I stopped in for an emergency tire plug and despite being pretty busy they had me in and out of there in less than 10 minutes. Would highly recommend for anyone in need of good work done quickly.
Dane Armstrong
4 months ago
Worst experience I have ever had with an auto repair service. Never got approval on work before doing it and one story after another.
Denise Puckett
6 months ago
The worst experience I have ever had with getting a car repair. They added parts Noone approved of ,the bill was $2000. More than the quoted. Kept it for 5 months. Never again.
Pamela
a year ago
Awesome staff! Friendly and excellent service! Being new to the area it's difficult to find a good mechanic for both my cars.I lucked out when I came across them after reading the great reviews now I know why.They will be my go-to mechanic here on out.
Chuck Lavine
a year ago
We had a flat tire. The car has no spare as it was a sports car designed without a spare. We limped into this repair station. They stopped doing what they were working on and helped us. They had a great attitude. Because of there attitude and professionalism we will be using them as our "go to" repair center.Service: General repairs & maintenanceService: General repairs & maintenance
Donna Madlock
a year ago
I brought my grandson's car in to have wheels and tires checked after he had to run off the road to avoid oncoming car. Jeff quickly assessed the rims and tires and had all 4 replaced by 11:00 am. Friendly, trustworthy folks. 3 more vehicles headed their way for repairs today.Service: TiresService: Tires
Cierra Johnson
3 years ago
This shop truly cares about their customers and will do what it takes to get your vehicle back up and running. The owner is incredibly knowledgeable, as are the other guys. They try to work with you as best they can, and they also charge less per labor hour than any other shop in town. Anything you need done, they can do it. I trust them with my vehicles completely.
Jonathan Horton
3 years ago
Best Shop I have ever had the pleasure to do business with! Work is always done in a timely fashion and never charged over quoted price or hours to perform job. All the guys at the shop are respectful and friendly and always try to help get me up and running! Will not go anywhere else for my mechanic needs or wants. Hands down the best service repair shop around!
Dawn Felix
3 years ago
Pros:- The shop only charges $65 per labor hour.- Dane (One of the two brother owners) is a nice guy and you can usually negotiate on the number of labor hours if you're getting multiple services or repairs.Neutral:- They get parts at cost then mark them up 10%. You can usually get them for the same price or cheaper on Amazon (including tires) so make sure you have them give you the price for parts then see if you can get them cheaper and have them install them (which can save you money).Con:- One of the full time mechanics Jeff always tries to add labor hours. For example, I asked how many labor hours to replace a timing belt and water pump. He quoted 3 labor hours but it only takes 2 lab hours at most since you need to remove the timing belt to replace the water pump. I spoke to Dane (one of the two owners) and he agreed to it only taking 2 hours.- I've asked one of their mechanics Jeff in person to please have Dane contact me regarding ordering a very important part for the shop to install, three seperate times in two weeks but he has yet to contact me. This is very unprofessional but I don't know if it's due to either Jeff or Dane.Overall I'm not satisfied with the service or prices at O'Donovan's but you get what you pay for so I suppose I can't complain too much.
April Ford
2 years ago
Had an issue with something hanging beneath the car dragging the ground as we drove, pulled up to O Donovans, a gentlemen came outside before we could even get out of the car he accessed the situation and helped immediately to fix the guard that was hanging. He had us taken care of in under 5 minutes and back on the highway. Highly recommended!Service: General repairs & maintenance
marlene bell
3 years ago
Well... I don t want to tell y all how great this little shop is because then everyone will want to go. I have had o donavans do work on both my Jeep and truck, only mechanics I will trust in this area not to blow up my engine (yes I actually had one do it and blame it on me). Dane, Jeff and Chucky are great, they are honest and most importantly do it right! They have quoted me several times and I ended up paying less after it was all said and done!
Eddie Gorel
a year ago
Broke down on my way through. Water pump, belt tensioner and belt replaced on 09 dodge 6.7 Cummins . Had it repaired in no time. Would go out of my way for these guys to work on my trk. Again when in the area. Curtious, very polite and knowledgeable. Thanks againGorel's trailer rental and hauling service IncService: Engine repair
Mike Eiffert
a year ago
Jeff diagnosed and fixed our drivetrain issue promptly and got it done right the first time. Will definitely use them again.Service: TransmissionService: Transmission
drguffey
2 years ago
Had a tune up & replace wheel bearing. All done in one day, saved hundreds off what the dealer quoted. Car runs like new ! I highly recommend !!Service: Steering & suspension repairService: Steering & suspension repair
Michael D
a year ago
Quality and professional service on my exhaust system. Needed parts taken off and pieces welded back on. Very reasonable price.Service: ExhaustService: Exhaust
Ashley Ingraham
2 years ago
Everyone at O'Donovan's was helpful and professional. They got us right in and the oil changed quickly. We live in Sylva and plan on taking our vehicles to O'Donovan's for all of our automotive needs!Service: Oil changeService: Oil change
Jeffrey Jackson
2 years ago
Everyone was very helpful, had my tires rebalanced and Jeff told me that they weren't balanced right before. Great prices, will definitely go back Service: TiresService: Tires
bEN BEN
a year ago
The front desk lady is nice and prompt to my inquiry, the techs do awesome quality service,and the charge is reasonable. what else you can expect?
Justin Humble Sr.
3 years ago
Great professional service and excellent work. They put true dual exhaust on my 2017 Ram 1500 and now it sounds like a Hemi should sound.Service: ExhaustService: Exhaust
Jake TheArmWrestler
2 years ago
I know the men that work there. I used to work with them at the Ford dealership in Hayesville. Very friendly, willing to help and they go above and beyond what you'd expect.
Chris F
a year ago
Good place, honest, and knowledgeable mechanics that work very hard. As seen with me own eyes....highly recommended
Kent Services LLC
3 years ago
Dane O Donovan is one of the most trustworthy man I know and is very knowledgeable on diesel vehicles and I highly recommend him to anyone that needs any repairs done!!!
natasha bailey
3 years ago
This is the best automotive experience I've ever had. I will never bring my vehicle any where else but here.
Michael Vento
2 years ago
They got my car in right away did they had to do My car is running great two thumbs up
Matthew Souther
a year ago
Came in for a simple state inspection. Fast, friendly, and courteous staff.
Robert Howard
2 years ago
Best shop in town.Fair honest and fast.
Josh Stamey
2 years ago
Great shop. Super knowledgeable and reasonable.